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  • Archived

Flash videos hang the entire browser, killing plugincontainer.exe wakes Firefox up again

I need help! :) Disclaimer: I'm actually trying to help a friend of mine, and I personally spent over an hour at my friend's apartment trying to fix his Firefox. I'm pos… (read more)

I need help! :) Disclaimer: I'm actually trying to help a friend of mine, and I personally spent over an hour at my friend's apartment trying to fix his Firefox. I'm posting here so I can hopefully get some more tips from all experts here.

Symptom: Firefox completely hangs when playing back Flash videos (eg. Youtube). You can usually still hear the audio in the background, but the video freezes, and indeed the entire UI freezes. You can't even click the red [X] button to close the window at that point.

Workaround: Getting the Windows Task Manager up and killing plugincontainer.exe makes Firefox respond again, showing the "Plugin crashed" box in place of the video, and you can finally interact with the browser again.

I've tried the following:

  • Ensuring that he's running the latest Firefox (8.0.1)
  • Upgrading Flash to latest version - same problem before and after
  • Upgraded the graphics card drivers to the latest version (it's a ATI Radeon HD 3200) - same problem before and after
  • Created a new Firefox profile - still the same problem
  • Made a clean install of Firefox by wiping the program folder - still the same problem
  • Created a new Windows login account - still the same problem
  • Tried in IE - it works fine!
  • Tried in Chrome - it works fine!

I'm suspecting that this is some sort of graphics driver/flash issue, but what really boggles my mind is that it works fine in Chrome, which (I think?) uses the same non-ActiveX version of the Flash plugin.

Another piece of evidence that I think points to the device driver: running Windows in Safe Mode actually makes the video play fine (although very very low fps).

Any clues, anyone? I feel like I've tried all possible troubleshooting steps!

Asked by David Tenser 9 years ago

Last reply by cor-el 9 years ago

  • Archived

Since upgrade to FF13: having problems with flash content, especially videos when scrolling/multi tasking--freezing the video and sound for 1-2 sec. Any advice?

At first, the same night I decided to update--things were fine but after using the browser hours later a second time: some flash scripts would simply not respond and free… (read more)

At first, the same night I decided to update--things were fine but after using the browser hours later a second time: some flash scripts would simply not respond and freeze the tab the content is on or like in my question, constantly stutter. The problem for flash videos only seem to occur when I scroll onto links or when moving up/down a page. I encountered similar problem with FF7--like that time, I installed/uninstalled the flash player and even resetted firefox but to no avail--the problem persisted. It is also present while in safe mode. P.s. such problem is seemingly not present in other browsers which brought me to ask this question for assistance.

Asked by Lucavi 9 years ago

Last reply by HiryuXIII 9 years ago

  • Archived

Cannot play flickr videos on firefox, works on other browsers. using mac 10.8.4 with latest versions of firefox and flash

Firefox is my preferred browser but it drives me nuts that I cannot play flickr videos... have upgraded to latest version of firefox for Mac... have new Imac with 10.8.4.… (read more)

Firefox is my preferred browser but it drives me nuts that I cannot play flickr videos... have upgraded to latest version of firefox for Mac... have new Imac with 10.8.4... also upgraded to latest version of flash.. nothing I do seems to work... help

Asked by skookumguy 8 years ago

Last reply by kobe 8 years ago

  • Archived

ON WINDOWS 8 LAPTOP: Firefox CANNOT play any video on Yahoo News, seriously, this is so freaking sad, Please help...., it just can't play. Please HELP.

To many people, this might sound like a Joke when i say Firefox can't play any video on Yahoo News on any Windows 8 Laptop Touchcreen, but trust me, I have tried everythi… (read more)

To many people, this might sound like a Joke when i say Firefox can't play any video on Yahoo News on any Windows 8 Laptop Touchcreen, but trust me, I have tried everything; re-downloading Java, Flash-player, Adobe...etc, I even called Microsoft Support and my Computer company but they all said this is Firefox drama they should be able to fix the issue. Please help. I have three Computers and all can't play any video on Yahoo News, (Youtube is playing great, no issues). Please help.

Asked by JJ Co 8 years ago

Last reply by josephrot 8 years ago

  • Archived

When streaming video from any website, the screen goes blank after about 20 minutes if I don't use the mouse. How can I extend this time to 2 hours or more?

I like to view video on a variety of websites. It does not matter what video system is being used, after about 20 minutes or so, the browser goes black though the sound … (read more)

I like to view video on a variety of websites. It does not matter what video system is being used, after about 20 minutes or so, the browser goes black though the sound continues to play. I am using the latest update of Firefox, and I also use AVG as my virus protection (consistently updates). I have Windows Vista Home Premium OS. I did go into the Control Panel and lengthen the time before a screen saver came on, but this had no effect. I suspect there is a control for screen time in Mozilla but I can't figure it out.

Asked by MEK63 8 years ago

Last reply by cor-el 8 years ago

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  • Archived

When will Firefox fix the problem of yahoo videos not working? Tired of hearing same solutions from people that don't work (safe mode, update, etc.) Fix Issue!

For any videos hosted on yahoo.com and that aren't youtube, they just sit on the black screen with the blue circle cycling through. They never play and this has been an … (read more)

For any videos hosted on yahoo.com and that aren't youtube, they just sit on the black screen with the blue circle cycling through. They never play and this has been an issue for months. Google this problem and you will see how many people have the issue and that no one give an actual fix to the issue. I would think that someone could actually fix this bug at some point but nothing has been done

Asked by moneyb22 8 years ago

Last reply by OooSillyMe 8 years ago

  • Solved
  • Archived

HTML 5 videos (like Vine) won't play

Some HTML5 videos won't play in my Firefox browser. This vine for example (https://vine.co/v/b3v5h3Piwt7) only shows up as a static image. I can click the mute/audio butt… (read more)

Some HTML5 videos won't play in my Firefox browser.

This vine for example (https://vine.co/v/b3v5h3Piwt7) only shows up as a static image. I can click the mute/audio button though, but it won't play. When I look at the webconsole when I load the page then 2 javascript warnings show up, the first one say that the Mediasource [long url here] can't be encoded and another one says loading of all candidate sources failed. loading media paused.

I'm using Firefox 21.0 and I tried to run Firefox in safe mode with disabled add-ons, and I also tried to reinstall it, but without success.

Thanks in advance.

Asked by Joen7 8 years ago

Answered by cor-el 8 years ago

  • Solved
  • Archived

Why is it so difficult to get Firefox to play web videos?

I have developed a very basic opening page for my web site. It contains a 45 second movie. It works on IE, Chrome, and Safari but will not work on Firefox. Why? I have… (read more)

I have developed a very basic opening page for my web site. It contains a 45 second movie. It works on IE, Chrome, and Safari but will not work on Firefox. Why?

I have spent numerous hours attempting to try workarounds with no luck. I am considering just putting a statement on my front page that says I cannot make this site work properly with Firefox.

It would seem to be in Firefox's best interest to figure this out and fix it vs being the lone browser out there where basic common video formats do not work well.

Please let me know if there is a very quick workaround to make this work because I am certainly not going to spend any more time trying to figure it out.

Thanks for listening

Asked by anolte 7 years ago

Answered by anolte 7 years ago

  • Archived

New Firefox update does not block videos. We have a real issue with this, going back to IE now.

I work online transcribing medical reports. Some of the time I have to run a quick search for information. Firefox has stopped blocking video popups. I read the article… (read more)

I work online transcribing medical reports. Some of the time I have to run a quick search for information. Firefox has stopped blocking video popups. I read the articles about this, but I am losing valuable work time by stopping to write about it and don't have all day. WHY isn't there still an option to stop these? I'm going back to IE because this is frustrating and a ridiculous waste of time.

Asked by casorrels 7 years ago

Last reply by Wesley Branton 7 years ago

  • Archived

No Youtube playback in Facebook with Firefox 26

Hi, Im running into this bug since i did a fresh install of Windows to 8.1 Since im on windows 8.1 facebook wont play youtube videos in any timeline, it simply opens a ne… (read more)

Hi,

Im running into this bug since i did a fresh install of Windows to 8.1

Since im on windows 8.1 facebook wont play youtube videos in any timeline, it simply opens a new tab, directs me to youtube and starts playing there.. (realy annoying)

It starts to load but opens the video in a new tab instead of showing the video in the timeline itself.

- Im on firefox 26. - Ive debugged facebook, - Reset settings of firefox - Reinstalled Flash player 12 (even tested 11,7 & 11,9) - Ive tried IE + Chrome - Disabled / Enabled ActiveX in IE - Disabled / Enabled hardware acceleration in flash settings - Installed Realplayer - Installed Shockwave - Went thru various troubleshooters on the forums

I dont know what to do anymore.. any suggestions?

Thanks,

Asked by BugC 7 years ago

Last reply by Wesley Branton 7 years ago

  • Archived

Users need campaign to replace Flash for video

Adobe no longer support Flash for linux (and Apple?). ABC.net.au provides video streaming to versions of flash newer than flash-player Version: 11.2.202.336-30.1 Othe… (read more)

Adobe no longer support Flash for linux (and Apple?).


ABC.net.au provides video streaming to versions of flash newer than flash-player Version: 11.2.202.336-30.1

Other media providers may be doing same as ABC.net.au


Need linux (and apple) campaign targeting media providers so they move to video formats suitable for all.

Asked by paulparker 7 years ago

Last reply by cor-el 7 years ago

  • Archived

video does not load and no error message

FireFox 28.0 Mozilla FireFox for Ubuntu canonical - 1.0 Just installed Ubuntu 12.04.4 LTS on an ancient one-time XP machine. Everything is fine until I try to play a vide… (read more)

FireFox 28.0 Mozilla FireFox for Ubuntu canonical - 1.0

Just installed Ubuntu 12.04.4 LTS on an ancient one-time XP machine.

Everything is fine until I try to play a video - doesn't matter which one, youtube for example. The page loads perfectly well EXCEPT for the video. The cursor in the area of the video is the 'hand/fist with pointing finger'. All thumbnails and other images load OK

This is very frustrating as I am trying to instal speakers on a silent motherboard with cmos battery on the way out!!

Asked by HarveyP 7 years ago

Last reply by Wesley Branton 7 years ago

  • Archived

Play list could not be loaded due to cross domain policy restrictions

I'm going to my movie website and recently been getting this message. I would click on the movie and it would look like it would start playing and then get this message. … (read more)

I'm going to my movie website and recently been getting this message. I would click on the movie and it would look like it would start playing and then get this message. Is it Firefox or the website which is hosting the movies?

Is there a workaround to this?

I'm using a Mac with the current OS.

I do have a PC running Windows 7 also

Thank you

Asked by dvdchrisc 7 years ago

Last reply by guigs 7 years ago

  • Archived

How do I get an attachment that has a .wmv extension to launch?

I have been sent an attachment that will not launch. It has a wmv extension and is some sort of a video file. What do I have to do to get firefox to allow this file to la… (read more)

I have been sent an attachment that will not launch. It has a wmv extension and is some sort of a video file. What do I have to do to get firefox to allow this file to launch?

Asked by davelp 7 years ago

Last reply by cor-el 7 years ago

  • Archived

Videos will not play?

Facebook videos will not play, they used to.I have tried tap to play and auto. Mobile & desktop. Please help me. I have a Nexus, 7" tablet. You tube videos will play.… (read more)

Facebook videos will not play, they used to.I have tried tap to play and auto. Mobile & desktop. Please help me. I have a Nexus, 7" tablet. You tube videos will play. Thank you for the help.

Asked by Woleybogerhunter 7 years ago

Last reply by guigs 7 years ago

  • Archived

Some videos on YouTube are not working

Vevo or any other official music videos are not playing in Firefox. After loading for 10 seconds, I am getting "An Error occurred" error. I don't have this problem with o… (read more)

Vevo or any other official music videos are not playing in Firefox. After loading for 10 seconds, I am getting "An Error occurred" error. I don't have this problem with other videos. This problem occurred yesterday, although I didn't do any system changes or software updates during the day. In Internet Explorer 11 which using HTML5 Player by default, those videos are starting to play but only after 10 seconds load and not immediately like other videos. When forcing HTML5 Player in Firefox those videos are starting to play after 10 seconds load like in IE but HTML5 Player is very instable in Firefox. Software wise everything is up to date and I already reinstalled both Firefox and IE but the problem is still there. Even System Restore didn't help. Net research also didn't bring any solutions.

Asked by United123 7 years ago

Last reply by guigs 7 years ago

  • Archived

Starting just yesterday when I click on download link in BBC iplayer I get a page not found message.

Starting yesterday I'm getting a page not found message when I click on a download link in BBC iplayer. When I try in ie9 it works Ok. I'm using Windows 7 64bit. There… (read more)

Starting yesterday I'm getting a page not found message when I click on a download link in BBC iplayer. When I try in ie9 it works Ok. I'm using Windows 7 64bit. There was an update to adobe air maybe yesterday? Hmmm.... I love Firefox! Thanks, Bill

Asked by Buffalobill19 7 years ago

Last reply by Buffalobill19 7 years ago

  • Solved
  • Archived

Firefox error: video format or MME type is not supported

Client said that video cannot load on firefox except other browsers. It shows "Video format or MIME type is not supported". Firefox version is 33.0.3. Video is mp4 forma… (read more)

Client said that video cannot load on firefox except other browsers. It shows "Video format or MIME type is not supported". Firefox version is 33.0.3. Video is mp4 format.

Asked by Myat 6 years ago

Answered by Myat 6 years ago

  • Archived

I am an IT professional and I am very annoyed with Firefox because video won't stay full screen on second monitor&have tried all posted solutions and none work.

I stopped using Firefox a few years ago because it had too many bugs compared to some other browsers. I decided to try it again but I may go back to using other browsers.… (read more)

I stopped using Firefox a few years ago because it had too many bugs compared to some other browsers. I decided to try it again but I may go back to using other browsers. Besides the issue of video not staying full screen on my second second monitor, Firefox crashes a lot. I have wasted a lot of time trying the posted solutions in firefox support and looking on the net for a solution. Nothing works. It amazes me that Firefox still has this issue when other browsers don't.

Asked by BobLoug 6 years ago

Last reply by guigs 6 years ago