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  • Archived

You are not sending to my email account

I keep requesting my user name and password you prompt says type email address then it says email sent I go to my email there is nothing there [Personal information remo… (read more)

I keep requesting my user name and password you prompt says type email address then it says email sent I go to my email there is nothing there

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by jimmyhoov 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I had an account, account no longer found?

I had an account, account no longer found? When I try to login, says user not recognised. I have a (sync/recovery?) code looks like.... x-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx bu… (read more)

I had an account, account no longer found?

When I try to login, says user not recognised.

I have a (sync/recovery?) code looks like.... x-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

but nowhere to put it in.

Any advice / help would be appreciated.

Asked by rap451 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

cannot create sync account, email returned error

My first attempt to create this sync account was with a new alias address that had not propagated through yet. but it has now and is fully functional, but I still get the… (read more)

My first attempt to create this sync account was with a new alias address that had not propagated through yet. but it has now and is fully functional, but I still get the 'red box' error: "Your email was just returned. Mistyped email?"

I tried refreshing the page and starting over. Didn't work. Did you guys stash that email on some "bad email" list because of the initial bounce?

Thanks, Paul

Asked by pau11 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Can't login firefox sync

I can't login to firefox sync with correct account and password. I have tried to reset the password and it keep showing unexpected error, now, I even can't create a new a… (read more)

I can't login to firefox sync with correct account and password. I have tried to reset the password and it keep showing unexpected error, now, I even can't create a new account. Could someone tell me how to solve this problem? Thanks a lot.

Asked by steven123499 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Hi, my Firefox Sync account works perfectly on Android 8.0, but it doesn't work on my laptop. I can't receive the confirmation email. Can you help ?

I have added firefox@accounts.com to my gmail verified adresses, so I don't know what's wrong. I went through the same confirmation process on my LG G6 (Android 8.0) and … (read more)

I have added firefox@accounts.com to my gmail verified adresses, so I don't know what's wrong. I went through the same confirmation process on my LG G6 (Android 8.0) and everthing works fine. But when I try (on many occasions) to sign in on Firefox Sync on my laptop (with the same email and login of course), I need to wait for the confirmation email, which never comes.

Asked by sgk11 1 year ago

Answered by FredMcD 1 year ago

  • Archived

How do I log in if I'm locked out and confirmation email address has been canceled

My password I wrote down did not work. I eventually got locked out. I cannot reset password because my secondary email address is canceled. How do I reset password. I ha… (read more)

My password I wrote down did not work.

I eventually got locked out.

I cannot reset password because my secondary email address is canceled. How do I reset password. I have new secondary email address. I am locked out and cannot remove old email address and add new one. How can I log in or set a new password

Asked by ceswallow 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Not recieving emails

I wishing to delete my Firefox account, but i have trouble logging in to do so. Every time i open login page it says that i should open email with confirmation or somethi… (read more)

I wishing to delete my Firefox account, but i have trouble logging in to do so. Every time i open login page it says that i should open email with confirmation or something. Every time i do this - i don't recieve any emails. I checked all folders so problem is not on my side. Also, i tried login in Firefox browser syncronisation, BUT i lost my two-step verefication app, i can't generate codes. Idk how to remove two-step verefication in my situation. In summary, all i wish is delete my Firefox account. Waiting for your answer!

Asked by tvardero 1 year ago

Last reply by tvardero 1 year ago

  • Archived

Unable to login to account (locked out from all devices)

I know my following details: 1. Email 2. Password 3. (Previously) 2FA code, but not anymore since I changed phone Sequence of events: 1. I tried logging in to my account … (read more)

I know my following details: 1. Email 2. Password 3. (Previously) 2FA code, but not anymore since I changed phone

Sequence of events: 1. I tried logging in to my account since I changed phone 2. I went to my browser to disable and enable 2FA 3. I'm unable to do this because for some VERY weird reason, the session is invalid? I don't know what's the purpose of this button since I'm an unable to use it 4. I don't know what else to do so I tried changing my password 5. Big mistake because it logged me out in my browser and tablet 6. Now I have absolutely no way of logging in because it will always ask me for either 2FA code (which I don't have since I changed phone and I am logged out of all devices) and recovery code which I do not have (I tried searching my email but I could not find it)

How do I workaround this?

Is it possible to request Firefox to send me a new recovery code?

Thanks!

Asked by sublimelaconic 1 year ago

Last reply by sublimelaconic 1 year ago

  • Archived

can't log in you said sent me an email nver got on any device

getting an error in my kaspersky vulnera bility scan due to firefox problem.. i would update if i could. i already have firefox focus on my i phone. your site keeps gi… (read more)

getting an error in my kaspersky vulnera bility scan due to firefox problem.. i would update if i could. i already have firefox focus on my i phone. your site keeps giving me the runaround. claims my password was not correct. your site claims to have sent an email password reset to my email.. have not received on any device.. spam or otherwise.

Asked by michaelleecarter 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

The secondary address of my mail is tied to a mailbox that has long been deleted. is it possible to remove the binding, because I can not make a new account to

The secondary address of my mail is tied to a mailbox that has long been deleted. is it possible to remove the binding, because I can not make a new account to synchroniz… (read more)

The secondary address of my mail is tied to a mailbox that has long been deleted. is it possible to remove the binding, because I can not make a new account to synchronize to my secondary address: "Primary account email required for reset".

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by docdeath 1 year ago

Last reply by McCoy 1 year ago

  • Archived

waiting for your email it never came i asked it 3 times now

I received an email from mozilla monitor warning me about some data breech, the 11 of march; just saw it today; because the account I had with firefox is very old (from 2… (read more)

I received an email from mozilla monitor warning me about some data breech, the 11 of march; just saw it today; because the account I had with firefox is very old (from 2011) and I never used it, and moreover I am not sure of its password and its nickname, I requested mozilla to re-send me the username, but after tiying 3 times now, no email has shown up, and mozilla site tells me the email has been sent alright; I have other email sent by mozilla, firefox, without problems they are there in my email; I checked both the spam folder and the trash folder, no luck. thanks so much for any help. By the way, just now while I am writing, just received the confirmation email for this lines that I am writing, that I had to sign up with a new account; so, when sent, the mozilla emails looks are arriving without any hindrance... but not the ones where I asked to re-send my username for the old account!!

Asked by alfrepa 1 year ago

Last reply by the-edmeister 1 year ago

  • Solved
  • Archived

can't login with my mail (mail domain is closed)

I know login and password for firefox account but I cant login in my mailbox to confirm login because my mail domain is closed forever. I logged in in firefox in my andro… (read more)

I know login and password for firefox account but I cant login in my mailbox to confirm login because my mail domain is closed forever. I logged in in firefox in my android phone now. What I can do with it?

Asked by Gozya 1 year ago

Answered by Chris Ilias 1 year ago

  • Solved
  • Archived

cannot get logged in to my firefox

I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I c… (read more)

I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I cannot get logged into MY account!

Asked by tlconnors10 1 year ago

Answered by jscher2000 1 year ago

  • Archived

How can I delete my Sync account if I lost my recovery keys and cannot disable two-factor-authentication?

Hello, I am looking for help deleting my Sync account. I remember my password but have lost my recovery keys and therefore cannot regain access to my account to disable t… (read more)

Hello, I am looking for help deleting my Sync account. I remember my password but have lost my recovery keys and therefore cannot regain access to my account to disable two-factor-authentication. I have tried resetting my password several times but have not been able to bypass 2FA. What I want to do is completely delete my current Sync account associated with my primary email address, then create a new Sync account using the same email address. Is this possible? I was able to copy my saved logins and bookmarks so I am okay with everything getting erased and starting over, I'd just like to use my primary email address. Thank you!

Asked by SeanEarnest 1 year ago

Last reply by SeanEarnest 1 year ago

  • Solved
  • Archived

Account blocking

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data. If this is a valid email address, let us kno… (read more)

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data.

If this is a valid email address, let us know and we will help unlock your account.

How can I unblock an account?

edited email address from public and search/spam bots view.

Asked by Hazzard 1 year ago

Answered by McCoy 1 year ago