Showing questions tagged: Show all questions
  • Archived

Firefox mishandles action selected for opening files

I want to open online PDFs in Acrobat. I've modified the setting is in Firefox to "Always ask," yet when I click on a PDF it opens as it should AND Firefox automatically … (read more)

I want to open online PDFs in Acrobat. I've modified the setting is in Firefox to "Always ask," yet when I click on a PDF it opens as it should AND Firefox automatically downloads the file to the Downloads folder even though that destination is greyed out in settings and the radial button for "Always Ask" is selected. How can I block this activity in either Firefox or in the registry.

NOTE: ALL OF THE SETTINGS IN FIREFOX SAY "ALWAYS ASK." This a software bug in Firefox, not a user switch setting. This activity began today (March 11, 2022) after months of normal, expected activity. I've reset Firefox and I've done a complete uninstall and clean install and this still happens.

Asked by Andy 9 months ago

Last reply by gkrmbl 5 months ago

  • Archived

Download / open file problem

Hi, after the latest update, in settings, if i select for a specific file type "ask what to do" or "open", the firefox still download the file, not just open with that se… (read more)

Hi,

after the latest update, in settings, if i select for a specific file type "ask what to do" or "open", the firefox still download the file, not just open with that selected program. Why, and how can i disable the download when i want to open with program.

Before this update, worked fine, when i selected "open" option for a file, that opened the specific program and don't downloaded the file.

Asked by h.imre.antal 9 months ago

Last reply by AliceWyman 8 months ago

  • Archived

Firefox no longer asks whether to open or save files.

Until about a month ago, every time I clicked on a download link to save a file, Firefox asked whether I want to save the file to my downloads folder, or to just open it,… (read more)

Until about a month ago, every time I clicked on a download link to save a file, Firefox asked whether I want to save the file to my downloads folder, or to just open it, which would save it to a folder in my temp folder that would be deleted when I close Firefox.

Now, out of nowhere, it doesn't ask the question anymore, it automatically assumes I want to save it to a folder (instead of "opening" it).

Before anyone tells me to go to Settings -> General -> Applications, and set the file types to "Always ask", I have tried, and there are two problems with it:

  • There are only a few file types in that list. While I can set Firefox to ask when downloading those types of files, anything else (like text files or MP3 files) is saved to the downloads folder without asking. I want it to ask what to do with any file, not just the specific file types in that list.
  • Even for the file types that are available in the list, if I choose to open a file instead of downloading, it is still saved to my downloads folder instead of the temp folder, and is not deleted after I close Firefox.

Also, I'm using Manjaro Linux with KDE, and I also have the Plasma Integration extension installed on Firefox.

Asked by cs127.pr 8 months ago

Last reply by Terry 8 months ago

  • Archived

Handling of pdf files in Firefox

Updating to version 98.0 onwards Firefox has started saving a copy of every pdf file I view (open) in my downloads folder. My settings have not changed: Tools->Setting… (read more)

Updating to version 98.0 onwards Firefox has started saving a copy of every pdf file I view (open) in my downloads folder.

My settings have not changed:

Tools->Settings->General->Applications: - pdf (application/download): Always ask - pdf (application/force-download): Always ask - pdf (application/pdf): Use Adobe Acrobat DC - pdf (application/x-download): Always ask

And when the "ask" dialog pops up, I choose "open".

I have tried all standard methods/troubleshooting, including resetting the handlers.json file.

The only way to avoid getting a copy in the downloads folder is if I choose "Open in Firefox" (application/pdf) instead of "Use Adobe Acrobat DC".

Any solution to this?

Thanks Michael

Asked by info7097 9 months ago

Last reply by darthno2 3 months ago

  • Archived

Automatic downloading of files

I know Firefox recently changed some settings regarding automatic downloading of files, but I need to know how to stop Firefox from automatically downloading .pdf files t… (read more)

I know Firefox recently changed some settings regarding automatic downloading of files, but I need to know how to stop Firefox from automatically downloading .pdf files that I view. Sometimes I just want to view a pdf without downloading the file. Firefox keeps automatically downloading the file, then after viewing it, I have to manually delete. I don't to do this! I just want to view the file and if I want to keep it, I'll save a copy. This is extremely annoying! Can I change the settings so that the file won't automatically save to my computer? Thanks

Asked by robertinohio 8 months ago

Last reply by BJ 6 months ago

  • Archived

link opening

When I click to open a link for a jpg file, it now prompts me to save, instead of opening. How can I go back to it just opening? Downloads are already set to ask how. PD… (read more)

When I click to open a link for a jpg file, it now prompts me to save, instead of opening. How can I go back to it just opening? Downloads are already set to ask how. PDF asks how, other files don't.

Asked by Nita_Joe 9 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Changing download "save to" options

Before the new update whenever I downloaded a file it would ask where to save the file to every time, now it just asks once then automatically saves any new files I downl… (read more)

Before the new update whenever I downloaded a file it would ask where to save the file to every time, now it just asks once then automatically saves any new files I download to the same folder as the previous ones, forcing me to then go to that folder and manually move it to the correct folders. Is there any way to change it back to the right way it was done before they decided to remove our choice? My setting is set to "Always ask you where to save files", with the emphasis on "Always".

Asked by Hinder777 8 months ago

Last reply by AliceWyman 6 months ago

  • Archived

* .pdf

I don't want the pdf to save to disk without my will when I open a pdf file from any website. Fire Fox saves the file first, then opens it for reading. How to change it? … (read more)

I don't want the pdf to save to disk without my will when I open a pdf file from any website. Fire Fox saves the file first, then opens it for reading. How to change it? I want to read the pdf first and then decide what to do with it. This works similarly in Edge. FF is my main browser, I wouldn't want to change that, but I have too much garbage on my disk. every pdf is saved first, completely unnecessary.

Asked by Diabolo13 8 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Archived

Downloads going automatically to Download file - even after changing all to Ask Me

After the automatic update to version 98, I'm finding that Firefox insists on putting a copy of my downloaded files into the Download file even after I turned that off in… (read more)

After the automatic update to version 98, I'm finding that Firefox insists on putting a copy of my downloaded files into the Download file even after I turned that off in the General tab of Settings. Also found it odd that I was unable to take a screenshot of these settings, but had to use Printscreen to do so!

Asked by bmogrady 9 months ago

Last reply by WillW 9 months ago

  • Archived

How to open files without downloading them after version 98

Hello. I am extremely annoyed with Mozilla after this update and am DESPERATE for a fix. I am a college student. I have to open several notes, lectures, syllabi, sample a… (read more)

Hello. I am extremely annoyed with Mozilla after this update and am DESPERATE for a fix.

I am a college student. I have to open several notes, lectures, syllabi, sample assignments, etc. a day. Obviously, I can't download every single one of these files to my computer. I'd run out of space. The SOLE REASON why I picked Firefox as my browser was because of the dialogue box that appeared whenever I went to download something, giving me the option to simply open a file without saving it.

They made it so that dialog box wasn't the default. Okay, fine, annoying. But all I have to do is go into settings and change it to "Always ask," right? Wrong. EVERY SINGLE FILE GETS DOWNLOADED TO MY COMPUTER NOW. Every PDF and MS Word document is sent straight to my download folder.

Is there ANY way I can open up files (specifically PDF and MS Word files) without saving them to my computer? I remember these files would be saved to a "temporary" file area, how can I re enable that again? If not, I will be switching to another browser that offers this option.

Asked by beaunathanhoward 9 months ago

Last reply by AliceWyman 9 months ago

  • Archived

unnecessary downloads

Downloading .pdf files from my cloud-based production software....the issue I am having is this: I ask to open, not save, and an undeleteable text file downloads to my d… (read more)

Downloading .pdf files from my cloud-based production software....the issue I am having is this: I ask to open, not save, and an undeleteable text file downloads to my desktop and the .pdf file saves on my desktop. I have the .pdf option under settings saved as "ask". This all started with the new update. Please fix or I am going to another browser. Thank you -

Asked by info7095 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

PDFs opened using, Windows Default application, Always Ask, fails to occur

The behavior of FireFox saving PDF files has changed. I am using WIN10, FireFox 98.0.1 and have it setup to use windows default application and always ask where to save … (read more)

The behavior of FireFox saving PDF files has changed. I am using WIN10, FireFox 98.0.1 and have it setup to use windows default application and always ask where to save for PDFs.

BEFORE the problem: The PDF opens in Acrobat Pro IX. After clicking save I would be asked, where to save. I select the location to save the PDF. Then after this, subsequent PDFs downloaded would be saved to the last saved location. This process would repeat for a new website PDF load and save. This is the behavior I want now.

NOW with the problem: The PDF opens in Acrobat Pro IX. 1. Immediately, after a reboot, the save icon on Adobe is grayed out. I select save as and point to the desired directory. 2. For any subsequent PDF opened, the Adobe save icon is available. Files are saved to the desktop.

Please note I believe I once did get a popup asking where to save and I know I selected desktop.  Since that selection I am no longer asked where to save.

Please note I have looked and tried some of the suggestions at: https://support.mozilla.org/en-US/kb/cant-download-or-save-files#w_choose-a-different-download-folder

but some of this advice needs to be updated for the new FireFox version--ex no JSON file is found at the file location covered in the advice.

I believe this issue started after the last FireFox update. Please help me restore behavior listed above under “BEFORE the problem”. Thanks.

Asked by omega8 8 months ago

Last reply by maxthewildcat 5 months ago

  • Archived

Adobe Reader DC automatically downloading PDF files

I just noticed, this AM, that when I'm viewing PDF files using Adobe DC it is now automatically downloading the files, where as, before I could just view them. I've not c… (read more)

I just noticed, this AM, that when I'm viewing PDF files using Adobe DC it is now automatically downloading the files, where as, before I could just view them. I've not changed any settings-see attached screen shot. So I don't know what changed. I don't know if this is a FF issue and/or a Adobe issue or what. I now have to go into File explorer and delete all the downloaded files. I would appreciate anyone's comments. Thanks

Asked by arejfour 9 months ago

Last reply by A-Damage - Work 8 months ago

  • Archived

PDFs in new tab instead current tab

Hi, I have not changed any settings but since a few days ago, any PDF links or downloads are shown on the same tab instead of a new tab. Is there any way to go back to o… (read more)

Hi, I have not changed any settings but since a few days ago, any PDF links or downloads are shown on the same tab instead of a new tab. Is there any way to go back to opening in new tabs?

To clarify, for example, I receive a pdf file from web whatsapp, and I open it. Previously, a new tab is created showing the pdf file I received. However, now, the pdf file is shown on the tab where web whatsapp was instead of opening a new tab. I have to click go back one page to navigate back web whatsapp.

Asked by lasallian1989 9 months ago

Last reply by Terry 9 months ago

  • Archived

Do not see "What should Firefox do with this file?" prompt" when downloading information

Hello: Until recently, whenever I downloaded information from a web site I perform research on, the resulting csv/excel files would trigger the "What should Firefox do wi… (read more)

Hello:

Until recently, whenever I downloaded information from a web site I perform research on, the resulting csv/excel files would trigger the "What should Firefox do with this file?" prompt" so i could review the information before possibly downloading it.

Then, without explanation, the prompt suddenly disappeared and now, whenever I try to download a csv/excel file, it automatically wants to save to a folder on my flash/hard drive. I have reviewed my Firefox settings with nothing appearing wrong and I even talked to the people behind the web site I gather my information from and they said the problem is not on their end.

I have been using Windows 11 for the last few months and I've been using this particular web site to gather information from for over 3 years both at home and at a public library and have never encountered this problem ever.

Any information/help would be greatly appreciated.

Bill

Asked by billstinson1967 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Downloads panel: Missing "Always Open Similar Files" for kdbx (keypass)

Until the recent update to v98, if/when I downloaded a kdbx file (from Google Drive, if that matters) - there was an association to Keypass to immediately open the file u… (read more)

Until the recent update to v98, if/when I downloaded a kdbx file (from Google Drive, if that matters) - there was an association to Keypass to immediately open the file using Keypass. Since the update, this no longer happens - now, I can either select to automatically download the file ..or prompt where I want to download the file.

I'm unable to make additions to the Applications file types, and the only documented means of making that addition also does not happen for .kdbx files. I haven't tried other file types...

Oddly, my .nzb association was maintained, but the functionality now downloads the .nzb files to my specified download location rather than to temp files so I didn't have to bother with cleaning up.

Asked by real_verdict0v 9 months ago

Last reply by Terry 8 months ago

  • Archived

Torrent download open or save

when downloading torrent it used to ask open or save the torrent file, now it automatically downloads, it doesn't ask open or download anymore. How to get back that optio… (read more)

when downloading torrent it used to ask open or save the torrent file, now it automatically downloads, it doesn't ask open or download anymore. How to get back that option again? Help anyone

Asked by orik652 9 months ago

Last reply by Terry 9 months ago

  • Archived

PDF View instead of PDF Download

I use KOFAX PDF software as my default viewer and up until recently, when I viewed a PDF using FIREFOX and according to my personal settings, it would open using KOFAX an… (read more)

I use KOFAX PDF software as my default viewer and up until recently, when I viewed a PDF using FIREFOX and according to my personal settings, it would open using KOFAX and I could view and then download if i desired. As of recent, without me changing any of my settings, FIREFOX opens the PDF but will download the file every time. I want to be able to view and then download if I so wish, not, view and auto download. I have tried every combination under Settings / Applications. This is a big issue for me as I view multiple PDF's and have to empty my download folder. This was a major factor in me choosing and recommending FIREFOX to friends, family & business associates. As I stated before, this was never an issue until recently.

Asked by usadeclan 9 months ago

Last reply by AliceWyman 9 months ago

  • Archived

Open downloaded wordprocessing file

I upgraded to version 98 on March 12, 2022 now on March 13, 2022 when I download a .docx file it no longer opens in WordPerfect as it did in version 97.0.2! Instead it a… (read more)

I upgraded to version 98 on March 12, 2022 now on March 13, 2022 when I download a .docx file it no longer opens in WordPerfect as it did in version 97.0.2! Instead it asks to SAVE the file! That is NOT what I want to do! I want to open it without saving. I have spent a lot of time this morning trying to figure this out and getting no where.

Asked by h.jane.brink 9 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago