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Why am I stuck on version 128.11? (Thunderbird does not update on win11) (bug1983074)

I get an error message when I try to update (see screen shot below). Thunderbird is on a Windows 11 Pro PC with the latest Windows updates. This has been happening for a … (read more)

I get an error message when I try to update (see screen shot below). Thunderbird is on a Windows 11 Pro PC with the latest Windows updates. This has been happening for a couple of weeks now.

Thanks in advance for your assistance.

Rich

Asked by r_a_green 3 months ago

Last reply by Wayne Mery 3 months ago

why I lose all my tabs when force to update firefox?

Every now and then Firefox asks to to shut down the program and reopen it. But when I do that I lose all the open tabs I had before. I also tried the new container tab sy… (read more)

Every now and then Firefox asks to to shut down the program and reopen it. But when I do that I lose all the open tabs I had before. I also tried the new container tab system but it doesn't work

Asked by lricci 3 months ago

Last reply by Paul 3 months ago

Missing local folders after 143.0.1 update (bug1990571)

Good day, After upgrading Thunderbird to 143.0.1, I noticed that a large part of one of my local folders is missing. Searching the internet regarding this problem, I foun… (read more)

Good day, After upgrading Thunderbird to 143.0.1, I noticed that a large part of one of my local folders is missing. Searching the internet regarding this problem, I found that this issue happened last year and at other occasions. Why hasn't this problem been solved yet at it is a pain to locate and find the missing data ourself. Any suggestions to avoid this problem in the future

Best regards Douglas Noades

Asked by Douglas 1 month ago

Last reply by Toad-Hall 1 month ago

Thunderbird 128.13.0esr 32 bit vs 64-bit

We have Thunderbird 128.13.0esr on 2 Windows 10 PCs, The newest was purchased in late 2021 and now shows the current version as 128.13.0esr (64-bit). The older laptop fro… (read more)

We have Thunderbird 128.13.0esr on 2 Windows 10 PCs, The newest was purchased in late 2021 and now shows the current version as 128.13.0esr (64-bit). The older laptop from mid 2020 shows 128.13.0esr (32-bit). I am planning up updating to Windows 11, reluctantly in the next few months since a few programs like tax software, etc are dropping support for Windows 10. Windows 11 runs some kind of translator for 32 bit applications so ideally Thunderbird should be 64 bit before updating. Not sure how the laptop ended up with 32 bit at the time but I did read where the normal windows download link only offered the 32 bit version though apparently if you had the link to all the versions the 64 bit was available. Is the a way to upgrade to 64 bit or do I need to uninstall the 32 bit app on the laptop after backing up the profiles and then do a clean install of the 64 bit and add the old profile?

Asked by MikeZZ 3 months ago

Last reply by Wayne Mery 3 months ago

Updates disabled by entreprize policies

I just installed Linux Mint. I am new to Linux. Firefox came with it. In the Firefox help/about, I see that updates have been disabled by your organization. I am just a s… (read more)

I just installed Linux Mint. I am new to Linux. Firefox came with it. In the Firefox help/about, I see that updates have been disabled by your organization. I am just a single user. There should bot be any enterprise policy applicable. Why did I get this and how to get rid of it?

Any help appreciated.

Asked by poulinbf 4 months ago

Last reply by jeff-g 4 months ago

updating version and browser

I am using version 88.0 and browser, both outdated and not supported. How do I update to current version and update browser? I am 80 yrs old and not computer literate, … (read more)

I am using version 88.0 and browser, both outdated and not supported. How do I update to current version and update browser? I am 80 yrs old and not computer literate, please keep it simple. Also, I am alone, not help available. Thank you

Asked by els1965 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Firefox won't update on Linux/Chromebook despite best efforts

I've followed all the steps for updating Firefox on Linux, but every extension prompts me to update when I go to add them. How do I know when Firefox is really updated? I… (read more)

I've followed all the steps for updating Firefox on Linux, but every extension prompts me to update when I go to add them. How do I know when Firefox is really updated? I access Firefox through Linux on a Chromebook, in case that helps.

Asked by Oliver Sandifer 1 month ago

Last reply by Kaasplank3333 1 month ago

Account setup in new Thunderbird release

Signed on to Thunderbird a couple of days ago to see a message about a new release. Seeing no way around it, I went for the update. Thunderbird now opens to a screen as… (read more)

Signed on to Thunderbird a couple of days ago to see a message about a new release. Seeing no way around it, I went for the update. Thunderbird now opens to a screen asking for an account setup. Name, email, and password--which I assume is the main email server (AOL in this case). I fill this in, click on test, and Thunderbird comes back with an available POP3 configuration it found, which is not the one I have been using for several years. I try it out, Thunderbird tests the password and finds something in the password or configuration that doesn't work. I try a manual configuration the the correct pop3 and smtp addresses and get the same result. I am at a complete loss at this time. This is all I get when I try to open Thunderbird--none of the usual email boxes, calendar, contact screens at all. I cancel the setup and get an option to continue and potentially not have access to some features, or exit. I click on exit and a new screen opens with file tabs for email, calendar, address book, and tasks. Looks nice, but there is no data brought forward on any of these tabs, and email looks like it has not been set up (no surprise--no inbox or preview box).

Any ideas on how to complete his setup and bring the data in, or on how to go back to the previous release and uninstall the new version?

Asked by Lew W 3 months ago

Last reply by Mapenzi 3 months ago

My current Firefox browser does not support YouTubeTV and PeacockTV streaming

HI, I am having trouble with not being able to get access to streaming on YouTubeTV and PeacockTV because my current browser on my desktop computer does not support these… (read more)

HI, I am having trouble with not being able to get access to streaming on YouTubeTV and PeacockTV because my current browser on my desktop computer does not support these sites. How Can I update to the latest version of Firefox where it will let me get access to streaming on YouTubetv and PeacockTV?

Asked by ewallace38 1 month ago

Last reply by James 1 month ago

Problems with 'new' Thunderbird

I used to be able to 'Get new messages' by going File=>Get new messages File tab is no longer in top left of left hand side panel. How do I get new messages now...by t… (read more)

I used to be able to 'Get new messages' by going File=>Get new messages File tab is no longer in top left of left hand side panel. How do I get new messages now...by the time they come through, the password I'm waiting for will time out.

There used to be a tag...in the same drop down menu as above...to mark a message as eg unread or to "Tag" a message...this menu doesn't exist anymore, so how do I tag messages or mark them as unread

Again...same menu...File => empty trash. How do I do this now?

Is it possible to revert to the previous version of Thunderbird before this last update please?

Asked by info6052 3 months ago

Last reply by sfhowes 3 months ago

updated browser

Recently upgraded to windows 7, and upgraded firefox to version 115. Why am I getting notices that Windows Vista is no longer supported. [upgraded from vista to 7] … (read more)

Recently upgraded to windows 7, and upgraded firefox to version 115. Why am I getting notices that Windows Vista is no longer supported. [upgraded from vista to 7]

Asked by pamorjoe 2 months ago

Last reply by James 2 months ago