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Tabs crash on Linux version when update is pending

First of all, this doesn't affect the Windows version, only the Linux version (didn't test on OSX). The problem is as follows: 1. Firefox installs an update in the backgr… (read more)

First of all, this doesn't affect the Windows version, only the Linux version (didn't test on OSX). The problem is as follows: 1. Firefox installs an update in the background while still in use. 2. I open a new tab. 3. That's it. After an update finishes downloading, new tabs refuse to open, some citing a crash (if opened by active tabs, such as YouTube), most stating the browser needs to restart. It is not a networking problem, since already active tabs function normally, even YouTube playlists function as intended (despite the fact that they nominally refresh the entire page); and, as mentioned, the browser itself says it needs to restart. Q1: Is this intended behaviour? If so, Q2a: what purpose does it serve? If not, Q2b: what causes it? Additionally, after an update, Firefox (again, only for Linux) has rendering problems when first booted up, causing tiling, and needing Alt+f4 to close. I may revisit this issue later in a separate thread.

Asked by Plantelo 2 weeks ago

Last reply by Seburo 2 weeks ago

firefox broken

This all started after last firefox upgrade/update a few weeks ago so installed gmail chrome which works fine. Even reistalled OS & then worked ok till firefox did it… (read more)

This all started after last firefox upgrade/update a few weeks ago so installed gmail chrome which works fine.

Even reistalled OS & then worked ok till firefox did it’s own updae.

I have deleted & reinstalled a couple of times but same problem.

I use Linux Ubuntu 20.04.2LTS on an older (+/- 5 year) HP Pro 3130 MT a 64 bit machine. Chuck

Asked by chuck598 2 months ago

Last reply by JustSecurity 2 months ago

Firefox won't open anything

Firefox 87.0 (64-bit) on Ubuntu 20.10 is currently unusable as it won't open anything. Firefox opens with no page loaded. Clicking the single "getting started" bookma… (read more)

Firefox 87.0 (64-bit) on Ubuntu 20.10 is currently unusable as it won't open anything.

  • Firefox opens with no page loaded.
  • Clicking the single "getting started" bookmark does nothing.
  • Entering a search term in the address bar and pressing 'enter' changes the url in the address bar but nothing is loaded and the page remains blank. There is no indication that anything is loading.
  • Entering a url, such as "www.youtube.com", and pressing "enter" does nothing. There is no indication that anything is loading.
  • Opening the menu by clicking on the burger icon, then on "preferences" does nothing except make the menu disappear (same with most of the options in the menu).

In the browser console I see some errors and no request info (see screenshot).

I've tried `sudo apt purge firefox` then installing again, which didn't help. The problem started with ubuntu 20.04 (I only updated to 20.10 to see if it might resolve this problem).

I've tried the "refresh firefox" option, starting in safe mode, and clearing the startup cache, which didn't help.

Any suggestions would be much appreciated.

Asked by briancallander 2 months ago

Last reply by jonzn4SUSE 2 months ago

Ubuntu 20.04 - Not loading or rendering any pages

My Firefox installation on Ubuntu 20.04 does not load or render any page, nothing happens when I enter an address. I have already rebooted multiple times, purged Firefox … (read more)

My Firefox installation on Ubuntu 20.04 does not load or render any page, nothing happens when I enter an address.

I have already rebooted multiple times, purged Firefox through aptitude, deleted all files related to Firefox (profiles, the complete .mozilla folder in home, everything else) and reinstalled as suggested in various support platforms. I have started Firefox in safe mode as well.

As far as I can tell the problem started after I used "another" Firefox through my universities Citrix service to be able to access their library catalogue. I had to symbolically link all of the files in the Firefox certificate folder to that of the Citrix client for that client to work, although I've since removed those links as well and it did nothing.

I am really pulling my hairs over this as Firefox is heavily integrated in my workflow and I don't want to switch to Chrome but I also don't want to completely reinstall my laptop as that would mean completely setting up my work environment again too.

Asked by koen.m.luyten 2 months ago

Last reply by jonzn4SUSE 2 months ago

Firefox keeps chrashing (Ubuntu 18.04)

Hey, I have a problem with firefox, i'm using a MacBookPro2012 with Ubuntu 18.04. It wont start at all, not even in save mode (without extensions). I tried to deinstall i… (read more)

Hey,

I have a problem with firefox, i'm using a MacBookPro2012 with Ubuntu 18.04. It wont start at all, not even in save mode (without extensions). I tried to deinstall it several times, but after the reinstallation it keeps crashing.

That's was the crash report says. I don't know what to do, can anybody help out?

AdapterDeviceID: 0x0166 AdapterDriverVendor: mesa/i965 AdapterDriverVersion: 20.0.8.0 AdapterVendorID: 0x8086 AvailablePageFile: 0 AvailablePhysicalMemory: 7821504512 AvailableSwapMemory: 1027600384 AvailableVirtualMemory: 11206725632 BuildID: 20210222142601 CrashTime: 1614936641 DesktopEnvironment: gnome FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1614674339 IsWayland: 0 IsWaylandDRM: 0 MozCrashReason: OOB Notes: Ubuntu 18.04.5 LTSFP(D00-L1000-W00000000-T000) WR? WR+ OMTP? OMTP+3 libGL.so.1? libGL.so.1+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 51498 StartupCrash: 1 StartupTime: 1614936641 TelemetrySessionId: 645bdb53-8049-4919-ab53-00995b6d316a ThreadIdNameMapping: 22039:"IPC I/O Parent",22040:"Timer",22041:"Netlink Monitor",22042:"Socket Thread",22043:"Permission",22046:"JS Watchdog",22047:"JS Helper",22049:"JS Helper",22050:"JS Helper",22048:"JS Helper",22051:"BGReadURLs",22054:"Cache2 I/O",22055:"Cookie",22056:"StreamTrans #1",22057:"Worker Launcher",22062:"GLXVsyncThread",22067:"Renderer",22069:"WRWorker#1",22071:"WRWorker#3",22074:"WRWorkerLP#2",22072:"WRWorkerLP#0",22073:"WRWorkerLP#1",22068:"WRWorker#0",22076:"Compositor",22075:"WRWorkerLP#3",22070:"WRWorker#2", Throttleable: 1 TotalPageFile: 17749499904 TotalPhysicalMemory: 16721899520 UptimeTS: .76795416 Vendor: Mozilla Version: 86.0

This report also contains technical information about the state of the application when it crashed.

Asked by boemboem 3 months ago

Last reply by cor-el 3 months ago

FIrefox does not load anything, including local, external, and firefox config pages.

Problem: FIrefox suddenly quit working. Firefox refuses to load anything including local, external, and firefox config pages. When attempting to go to a webpage or config… (read more)

Problem: FIrefox suddenly quit working. Firefox refuses to load anything including local, external, and firefox config pages. When attempting to go to a webpage or config page by pressing the enter button nothing happens and the page is entirely blank. The developer console does not open. After about 2 minutes of not doing anything, it crashes. Issue persists past re-installs. I am unable to submit a bug report as normal(I only have pending crash reports), as when I attempted, it said "something unexpected happened" and then the bug report itself crashes.

Chrome works normally as expected.

Troubleshooting steps taken:

  • Refresh and safe mode
  • Launched in incognito
  • apt-get purge
  • Removing profile
  • removing .mozilla, .adobe, .macromedia, /etc/firefox, firefox-extensions, .cache
  • installing nightly, beta, reinstalled multiple times.

Current workaround: Using chrome

Machine information Ubuntu 20.04.2 Kernel Version: 5.4.0-66-generic

Relevant image of issue and contents of detail tabs attached.

Asked by mario65889 3 months ago

Last reply by FredMcD 3 months ago

  • Archived

Firefox feezes system

I am using Firefox with Ubuntu 16.04. I run Ubuntu from Virtualbox in Mac host. Firefox is freezing frequently, at least once every day. System is completely frozen. The … (read more)

I am using Firefox with Ubuntu 16.04. I run Ubuntu from Virtualbox in Mac host. Firefox is freezing frequently, at least once every day. System is completely frozen. The mouse pointer is moving, but no responses from mouse click. Cannot point out to any specific websites. Sometimes it just freezes while using my university email and Lms together. Really inconvenient. I really do not want to switch from firefox to chrome. So this is my last try before the switch. I tried solutions that I found online. I uninstalled and reinstalled firefox. Tried installing through Ubuntu Snap and then reinstall through command line. Tried refreshing firefox. But all ended up in the same result Any help would be appreciated

Asked by abagchi123 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

Default search engine keeps changing to Yandex withouth my consent after firefox updated

Mozilla has an agreement with Yandex in my region. I understand the need for a sponsor, but I am very unhappy with my preferred search engine being changed to Yandex afte… (read more)

Mozilla has an agreement with Yandex in my region. I understand the need for a sponsor, but I am very unhappy with my preferred search engine being changed to Yandex after each Firefox update without my consent or knowledge.

Asked by baris.malcioglu 10 months ago

Last reply by Standard8 10 months ago

  • Archived

how to prevent stop and go in videos?

How to prevent stop and go in videos? I can not watch videos in Firefox due to constant pausing. Videos pause as often as every 10 seconds. Also on Android cell phone. Al… (read more)

How to prevent stop and go in videos? I can not watch videos in Firefox due to constant pausing. Videos pause as often as every 10 seconds. Also on Android cell phone. Also, out of focus. Using Ubuntu 18.04. ISP is Hugesnet. Hugesnet says there is no problem with reception.

Any help appreciated. dlw

Asked by dlwy3k 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

How do I right-clic close a tab from the drop-down extended tabs bar/list ?

Hi I mean one of these (image below) ? The goal is to prevent reloading the tabs among ones that were openned in a previous session and I don't need anymore (and by the w… (read more)

Hi I mean one of these (image below) ? The goal is to prevent reloading the tabs among ones that were openned in a previous session and I don't need anymore (and by the way FF won't update my history as not needed) - Even if I'd didn't use "Startup/Restore last session", this would be a great feature to be able to close with right-click any tabs whose names in shown in the drop list when so many tabs are openned that the last ones can't fit in the width of the window (actually tabs "toolbar"). Thanks you for this great browser. I asked this 2 years ago if there's a way.

Asked by fave 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Can't open or load any pages, options/settings, about:congif, etc.

I can't get Firefox to load any pages. When I click the menu icon, followed by the "options" button, it doesn't load. Below are the steps that I've attempted: firefox.exe… (read more)

I can't get Firefox to load any pages. When I click the menu icon, followed by the "options" button, it doesn't load. Below are the steps that I've attempted:

firefox.exe -p in "run", deleted profile, created new. "netsh winsock reset" in command prompt" "about:config" not doing or loading anything. reinstalled firefox restarted computer checked security program settings Firefox in Safe Mode

I'm not sure what else to try. What I listed above is what I was able find based off of Google search and Youtube videos. Please help.

Asked by dtomato218 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

There are no page margin settings in Page Setup when printing

I am using Ubuntu 18.04 LTS 32 Bit. It came with a per-installed Firefox browser which updated itself to version 66. When I want to print something the page setup button … (read more)

I am using Ubuntu 18.04 LTS 32 Bit. It came with a per-installed Firefox browser which updated itself to version 66. When I want to print something the page setup button does not provide options to set the page margins. Hence the margins are permanently set to one inch on all sides. I sometimes need to print documents which need extremely small margins, e.g., 0.2 inches on all sides. The only options available in the Page Setup dialogue box are: Format For, Paper Size, and Orientation. On the other hand, clicking the Print button provides several tabs, including one named 'Page Setup', but this one does not provide margin settings either. Another tab here named 'Options' provides the options to leave the header and footer blank but no options of setting the margins. Any help would be welcome. Thank you.

Asked by fjamil 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

your firefox profile cannot be loaded. it may be missing or inaccessible - AD multiple profiles

I have a new ubunutu 16.04 machine which I recently connected to my workplace domain where multiple users login to the same machine with there workplace account names. Wh… (read more)

I have a new ubunutu 16.04 machine which I recently connected to my workplace domain where multiple users login to the same machine with there workplace account names. When a user login to the machine it logins successfully but when try to open firefox get this message

your firefox profile cannot be loaded. it may be missing or inaccessible

I tried some suggested solutions:

sudo chmod -R 777 .mozilla/ rm -rf ~/.mozilla/ rm -rf ~/.cache/mozilla/ https://askubuntu.com/a/314915/304905

I tried all these but nothing worked. I wonder how I can fix this permanently from my machine local admin account so that when a new user logins to the machine for the first time firefox works without problems and without him having to do something?

Asked by fcis 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Youtube videos not playing on firefox quantum on Ubuntu 18.04

I am unable to play youtube videos on firefox Quantum, version 65.0(64 bit). I have a ubuntu 18.04 os. I tried disabling all add ons and starting firefox on safe mode, bu… (read more)

I am unable to play youtube videos on firefox Quantum, version 65.0(64 bit). I have a ubuntu 18.04 os. I tried disabling all add ons and starting firefox on safe mode, but none of that has worked.

I am getting the message: "your browser doesn't currently recognise any of the video formats available" Click here to visit our frequently asked questions about HTML5. Clicking on the link tells me that mozilla doesn't support H.264 and MSE&H.264.

Asked by astik159 2 years ago

Last reply by James 2 years ago

  • Archived

Lost data after Firefox upgrade

Hello. I had naively let my computer do an upgrade of Mozilla. Guess what. All data gone. History, bookmarks, add-ons. I didn't have a back-up of bookmarks, well, at leas… (read more)

Hello. I had naively let my computer do an upgrade of Mozilla. Guess what. All data gone. History, bookmarks, add-ons. I didn't have a back-up of bookmarks, well, at least not recent.

How can I get them back? I've spent a lot of time with setting up Firefox so it would be comfortable to me, I've spent my time in it, and now it's all gone and I don't even remember the name of some add-ons I used to use.

Asked by Freya.Norregaard 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Insecure Connections

Ubuntu 18.04 There is a proxy. No any antivirus software installed. On some sites there is warning: Your connection is not secure. If i pressed "Advanced". The certifica… (read more)

Ubuntu 18.04 There is a proxy. No any antivirus software installed.

On some sites there is warning: Your connection is not secure. If i pressed "Advanced". The certificate is not trusted because the issuer certificate is unknown. After that, i choose "Add Exception" and "Get certificate". After receiving certificate, i get

the site provides valid, verified identification".

So I can close "Add Exception" window and refresh the page. All works fine.

Another way if HSTS used. There is not chance to "Add Exception". But sometimes i just need to reload page. Or another page with the same domen load successfully.

What i tried todo:

updates certificates: sudo dpkg-reconfigure ca-certificates

remove cert file of firefox: ~/.mozilla/firefox/qrpsqrx2.default/cert9.db.

It seems to be usefull, but not a long time. So: problem still exist.

Asked by samanovis 2 years ago

Last reply by guigs 2 years ago

  • Archived

Thunderbird 60.2.1 (64-bit) for linux will not connect to imap or pop3.comcast.net

Tried about all possible ports and connection parameters while talking to comcast support. I am willing to help in any way I can send me an email for specifics or any de… (read more)

Tried about all possible ports and connection parameters while talking to comcast support.


I am willing to help in any way I can send me an email for specifics or any details required

Asked by Jimby 2 years ago

Last reply by Matt 2 years ago