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Hi, please assist. My old Gmail account that I used to login is no longer working when I try to reset password. I don't have a 2FA push code (must have deleted this); however, I tried one of the 2FA backup codes which I do have (ten digit) to sync and access my old account and reset the password, but it is not working. None of the codes are working. Please help me reset and gain access to the account. Can you help me reset the password, and disable 2FA so I can get back in?

Best, Amritha

I'm trying to setup 2fa on my account. It requires sending a code to my email which I then use to verify. These codes consistently are sent outside of the time window and as a result expired. I've added accounts@firefox.com to my contacts, and I've tried this on firefox desktop and firefox mobile on an iphone, and both produce the same results.

I'm on a gmail account and gmail flags these emails as suspicious despite being added as a contact, which likely means they are poorly formatted. Despite this flag, they are still sent to my inbox when they finally arrive.

This is incredibly frustrating as this is a service provided by basically every company and yet I have never seen it perform this poorly as it has with firefox.

FIDO2 Security Key (e.g. Yubikey) Support is entirely broken on Firefox mobile and has been for weeks. Screens that should pop up an interface to use my security key (e.g. after I've typed my password in to Google, in order to do multi factor auth) simply do not show the pop up. This is an absolute P0 issue that makes the browser entirely worthless as a default browser on a device, as many apps want to use Webauthn through the browser to do FIDO MFA. I will be forced to switch to an actual functional browser if this is not fixed soon.

This is on a Pixel 10A: 148.0.2 (Build #2016148295), 15542f265e9eb232f80e52c0966300225d0b1cb7 GV: 148.0.2-20260309125808 AS: 148.0.1 OS: Android 16

I downloaded the authentication app because my Firefox browser told me to. But after I got done subscribing to the app it like won’t let me do anything and It’s just stuck on the same page the page’s says connect all emails or something. What should I do?

I recently switched from Chrome to Firefox. Now when I try to login to a platform, my verification codes to my phone are coming through too slow. What is causing the delay?

I have lost access to the primary email on the account. I have 2fa setup on the account and I have backup recovery codes. When I go to add another email it sends a code to the primary email, which has no access. Is there a way to use either 2fa or backup codes instead of the code sent to primary email?

Of a sudden, Moz VPN needed a log in. I managed to get in by submitting a new PW, and was sent a phonbe text for the 2nd verification. Now, I still can't log into my year old VPN account on what must be a VPN upgrade or something, without having an Authenticator App. For Windows 11? I think I may know what a key is, but all I know for certain is I'm lost an having to try to find another VPN until somebody or some AI can get me into my Mozilla VPN again. Thanks.

Got a new pc.. Tried signing into Firefox.. Asked me for 2 step verification.. No idea where the app or backup keys are.. Im still signed in on my phone tho.. Anyway to disable 2 step? I tried through my phone and its taking me to same page where i need 2 step authentication.

Trying to sync Firefox to my mobile device. I get to this point where Firefox on my computer says:

Enter authentication code to continue to account settings Open your authentication app and enter the authentication code it provides.

It wants a 6 digit code. But I don't have an authentication app. How can I set one up for Firefox to sync to my mobile device?