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It is asking me for a code

When I want to login with my Firefox account it asks me for a code as 2 factor but I can't remember that I ever signed up for 2 -factor . I have 2 apps fro 2 factor: goog… (read more)

When I want to login with my Firefox account it asks me for a code as 2 factor but I can't remember that I ever signed up for 2 -factor . I have 2 apps fro 2 factor: google and Microsoft but neither has Mozilla identification in it. I would like to sign up for 2 factor but it looks like someone already did that for me. What now?

Asked by Sijmen 3 days ago

Last reply by Denys 2 days ago

I cannot log in to iCloud.com, even after popup block exception. Any suggestions?

I cannot log in to iCloud.com, even after setting a popup block exception. When I click on the "go" arrow after entering password, I get a notice on my iPhone to allow ac… (read more)

I cannot log in to iCloud.com, even after setting a popup block exception. When I click on the "go" arrow after entering password, I get a notice on my iPhone to allow access. After I approve, I get a 6-digit verification code on the iPhone. But no popup window appears on the Firefox tab, so I can enter the code. Any suggestions?

Asked by johnson1738 2 months ago

Last reply by Paul 2 months ago

Disable two-factor (aka two-step) authentication

To sign into my Amazon account, I'd like to enter only my email address and my password. But I have to enter my email address and my passkey. A verification code is the… (read more)

To sign into my Amazon account, I'd like to enter only my email address and my password.

But I have to enter my email address and my passkey. A verification code is then sent to my email address. I then need to enter that verification code to complete signing into Amazon.

On the Amazon's Sign in page (where I enter my passkey), it says "This request comes from the app 'firefox.exe' by "Mozilla Corporation".

How do I disable the two-factor (aka two-step) authentication for Amazon in Firefox?

Asked by gcotterl 4 months ago

Last reply by jonzn4SUSE 4 months ago

Lost of access to the email of my old mozilla accounts and i have lots of saved informations on there.

So i've lost access to my email on. my old mozilla accounts and upon logging in on a new device im being asked for a code to the email which i don't have access to anymor… (read more)

So i've lost access to my email on. my old mozilla accounts and upon logging in on a new device im being asked for a code to the email which i don't have access to anymore is there a way that my info can be synced to a new one. Thanks

Asked by Linda Mueller 2 months ago

Last reply by George Kitsoukakis 2 months ago

Can't enable 2FA on Mozilla account

I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the bac… (read more)

I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the backup codes and I even get the email confirming the recovery phone number was added. On the Mozilla accounts page 2FA turns to enabled. (I'm on Windows11 with latest Firefox browser version)

However after a simple refresh, it turns back to disabled. I repeated the process and same thing happens. Same even on Firefox Android. What could be the issue here?

Asked by Joni 3 months ago

Last reply by Kiki 2 months ago

2FA QR Code is not accepted

Hi all, I am from germany, so my english is proably not that good...I will tray anyway... I use the app 2FAS on my smartphone and wanted to pair the firefox browser with… (read more)

Hi all, I am from germany, so my english is proably not that good...I will tray anyway...

I use the app 2FAS on my smartphone and wanted to pair the firefox browser with this app. I have logged in to my Mozilla account and started the whole process. When the QR Code was created, I tried to pair with my smartphone by a foto. Didn´t work, the code has an incorrect format. I tried to type in the code manually, didn´t work either. The code is much too long.

Now I sit in front of my mobile devices and can´t do anything.

Would you help me please?

Thanks in advance! Andrea

Asked by an.kuehn 2 months ago

Last reply by wallowy 2 months ago

gmail

Firefox remains my go-to browser. However, on my android phone, I can't sign in to my Gmail account. (I prefer yje gmail format in the browser vs the gmail app preinstall… (read more)

Firefox remains my go-to browser. However, on my android phone, I can't sign in to my Gmail account. (I prefer yje gmail format in the browser vs the gmail app preinstalled). Google sigbs me in correctly in Firefox, asks for confurmation that it is really me, (My email addr & password are saved and correct,) asks me to pull down their notice in notifications and enter the sent number. This used to work, then became intermittent, and now never shows on notifications, so I can't finish logging in. Notifications are on s d I get them for other apps. Identity verification works fine on Firefox in Windows. I can't get answers so far from android (a Google product no less). Almost as though they are forcing me to use their app to access my email. Sorry to ask you for help on a tangential Firefox question. Thanks in advance for any answer or direction

Asked by wch747 2 months ago

Last reply by George Kitsoukakis 2 months ago

TWO STEP VERIFICATION AUTOMATICALLY FORCED ON ONE OF MY COMPUTERS

TWO STEP VERIFICATION AUTOMATICALLY FORCED ON ONE OF MY COMPUTERS AND FIREFOX DOES NOT "REMEMBER" WHEN SIGNED IN EVEN THOUGH CHECKED AT SIGNIN WHEN I VIEW MY SETTINGS,… (read more)

TWO STEP VERIFICATION AUTOMATICALLY FORCED ON ONE OF MY COMPUTERS

AND FIREFOX DOES NOT "REMEMBER" WHEN SIGNED IN EVEN THOUGH CHECKED AT SIGNIN

WHEN I VIEW MY SETTINGS,,,,TWO STEP COMES BACK AS DISABLED.....BUT THATS INACCURATE ?? HOW CAN I DISABLE THE FORCED TWOSTEM FEATURE ON THIS SINGLE COMPUTER ??

Asked by baiardir 2 weeks ago

Last reply by Denys 2 weeks ago

Stuck trying to sync phone app with computer

I am logged into my computer. When I try to sync my phone Firefox with my computer, I am asked to provide a number from an authentication app. I don't have any such authe… (read more)

I am logged into my computer. When I try to sync my phone Firefox with my computer, I am asked to provide a number from an authentication app. I don't have any such authentication app and can't figure out what the Firefox one is. There does not seem to be a workaround. I can't use a backup code or reset option. I am trying to figure out what to do.

Thank you

Asked by KajoKeji 3 months ago

Last reply by Kiki 3 months ago

2 Factor Mozilla Account - Invalid

Hi All, I am trying to setup 2-Factor Verification for my Mozilla account however every time I enter in the 6 digit code it shows up with "Invalid or expired code. Check… (read more)

Hi All,

I am trying to setup 2-Factor Verification for my Mozilla account however every time I enter in the 6 digit code it shows up with "Invalid or expired code. Check your authenticator app and try again."

And I am positive I am doing it right. As I would normally do it; scan the QR code, enter in the 6 digit code.

If anyone has the same issue or solved it, please let me know.

Asked by Richard Tran 3 months ago

Last reply by Kiki 3 months ago

google authenticator 2fa

When setting up 2fa. I scan the QR code. Enter the 6 digit pin generated by google authenticator. Download my backup codes and enter 1 when prompted then firefox says syn… (read more)

When setting up 2fa. I scan the QR code. Enter the 6 digit pin generated by google authenticator. Download my backup codes and enter 1 when prompted then firefox says sync time and try again. I am running Ubuntu and have an android phone. Ubutu is set to automatic date. time and timezone. My phone is also set to automatic date&time. I have enabled seconds display on Ubuntu and phone the are synchronized to the second. I have tried this on multiple computers. Google authenticator works with all 9 other 2fa logins I use it for. I have tried many times and asked AI what I'm doing wrong Grok said I am not doing anything wrong after walking through the entire process. I have tried clearing cache and deleting cookies, signing out and back in without success. Please help I use firefox as my password manager and love it but want it to be as secure as possible.

thank you very much. Thomas

Asked by tomgately96 3 months ago

Last reply by Kiki 3 months ago

WHERE to key security code? What Page? Heading? NOTHING on any of those pages indicate "Key security code HERE." I GVE up! I have been round & round & canNOT get a response from the email that SHOULD give this information.

WHERE to key security code? What Page? Heading? NOTHING on any of those pages indicate "Key security code HERE." I GVE up! I have been round & round & canNOT … (read more)

WHERE to key security code? What Page? Heading? NOTHING on any of those pages indicate "Key security code HERE." I GVE up! I have been round & round & canNOT get a response from the email that SHOULD give this information.

Asked by kathryn.Vickerman 3 months ago

Last reply by Paul 3 months ago

Can't open Gemini account

After I enter the email and password for Gemini account, Firefox requires my verification by entering passkey. I use the Authy 2factor system as security to enter the acc… (read more)

After I enter the email and password for Gemini account, Firefox requires my verification by entering passkey. I use the Authy 2factor system as security to enter the account. I did not set up a passkey for Gemini account. I did set up a passkey on Firefox for a different account with a different email. Does that passkey work for multiple accounts??. This does not seem very secure as all someone would need to enter my accounts is my pin, which would not be too difficult to discover.

Appreciate help on this issue of security. Thanks Henry

Asked by cepsham 3 months ago

Last reply by Denys 3 months ago