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Good day. i have the 115.13.0 (64-bit) version of Thunderbird installed on a Windows 10 computer. It keeps crashing whenever i try to save an attachment from an email or include an attachment to an email. Basically, whenever the dialog box opens to save an attachment or select a file to attach, Thunderbird crashes.

i had a similar issue with Firefox. That problem went away when i uninstalled and reinstalled Microsoft Visual C++ Redistributable (both 32-bit and 64-bit versions). However the problem with Thunderbird persists.

Here are the last six Crash Reports IDs: bp-53c587b1-27a7-4db5-8e2b-225040240806 8/6/2024, 2:00 PM bp-903b1358-8fd4-43fe-af2c-088d20240806 8/6/2024, 1:52 PM bp-392b62dd-6b13-4df0-b0e5-2b6dc0240803 8/2/2024, 6:32 PM bp-1ab3a2d4-4335-40a7-a2f4-e54a80240726 7/26/2024, 11:55 AM bp-f5a69dc1-ca42-4bd3-b8a4-4e2820240715 7/14/2024, 7:24 PM bp-2c81780c-352e-4c95-820f-e73080240713 7/12/2024, 6:29 PM

Please advise

Thanks, franc

I changed my gmail password recently so had to re-authenticate for Thunderbird.

See the attached images. When I click "next" I get the error message about JavaScript being disabled.

No idea how to troubleshoot this or what might be causing this. Help would be appreciated. Thanks

i am already reached out to nord vpn for support, and i cant access google.com while conected to firefox on my computer,it works just fine on my laptop,

Hi on my ipad 10 ios 16.1.1 with firefox 129.2 (44469) I am "paired" or logged in as my username BUT i simply cannot autofill passwords - even though the box "use saved password" appears on sites ive registed....

I then tried logging out and in again and repairing the device and - same deal.

Also, when i goto "settings > passwords" it says:

"to save and automatically fill passwords, enable face id, touch id or a device passcode.....learn more" That support article does not seem to solve anything for me.

I am using firefox on my desktop and my iphone and both of those work.

Today I changed my Google password, and now I can't login via Thunderbird to get email.

On startup, I am prompted with the Google login screen, which asks for my email or phone. I click Next, and get the message

   400. That’s an error.

   The server cannot process the request because it is malformed. It should not be retried. That’s all we know.

I'm using Thunderbird 115.10.1 (64-bit) on MacOS Sonoma 14.5.

I am running Thunderbird Version 128.1.0 esr and I have noticed that one of my accounts in the Account Settings window has a star against it (see attached screenshot).

Can someone tell me what this star means as the account works perfectly as do all the others, nothing has been changed in the account settings and I have never seen a star like this in the Account Settings before.

Thanks.

Thunderbird v.128.1.1esr (64-bit) (up to date) Windows 11 Pro v.23H2 OS Build 22631.4037 No VPN

Two days ago my Thunderbird installation stopped being able to access my Gmail account. Everything was working fine up until then. Now I get a notice to allow Thunderbird to access Gmail, I click 'Allow' and it fails to authenticate. Collecting mail from my other non-Gmail accounts is unaffected and works fine.

I see these permission approvals are triggering email alerts to my backup Gmail account for this one re: "A new sign-in on Windows" and I am consistently clicking "Yes it was me'" with no effect. I have not done anything to block this activity, and I have no problem logging into this Gmail account from any web browser using the same credentials I am using with Thunderbird ... and which were already in place when this started happening 2 days ago.

I checked in Thunderbird Settings > Privacy & Security and cookies are being accepted, and I can see the cookies in the list.

I have tried deleting the saved (unchanged) password, removing the cookies, and even removing the account and setting it up again, with no joy.

When re-setting up the account this morning, the account creation does not complete and I am receiving this notice: "Unable to log in at server. Probably wrong configuration, username or password." (see attached screenshot)

The username and password were (a) unchanged from 3 days ago when this worked fine and (2) confirmed as I can log in to that Gmail account just fine with any web browser using the same credentials, even with incognito browser.

Thinking maybe the Thunderbird auto-detected configuration is incorrect, I changed the IMAP Connection Secutiry setting for the account from SSL/TLS to STARTTLS where it took about 2 minutes on the Checking Password stage and ultimately failed with the same error message.

TIA for any assistance with being able to use Thunderbird once again to work with this Gmail account.

Hi. For the past few months I have been unable to play samples from the Audible website in Firefox on my android phone. When I click the word "Sample" Audible opens up a new tab with their Web player and I always get an error message that is just a rectangular box with an exclamation mark inside a triangle on the left side of the box. (Screenshot attached.) There are no words inside the box and the only option is to close the tab. Since there is no actual message I'm not sure what the problem is.

Playing samples used to work fine when you could play them within their web page before Audible changed its system. I seem to be able to play samples on Audible's Web player in Chrome, but would prefer to keep Firefox as my default browser. I have tried deleting all history, cookies and cache; closing and reopening Firefox; turning phone off and starting again after an hour. I've also tried enabling autoplay, but that made no difference. I was thinking that the issue may be with my other settings within Firefox, but I can't tell. Any help you can provide would be great. Thank you!

I had a gmail account, I no longer have the gmail account. I deleted the IMAP and SMTP entries. I have no CardDAV entry for that account, no calendar entry, and no chat entry (that I can see; but that old account is lurking somewhere). None of my extensions use (user-configurable) credentials.

What else is there? Is there a way that I can search Thunderbird's config for the account username?

I'm about to screenshot settings, archive this profile, and start anew. I'd really like to avoid that, because I have collected >10 email accounts over the decades and setting everything back up all at once seems a hassle.

What are next troubleshooting steps? TIA for any wisdom or guidance.

Since I installed Thunderbird on my new computer, I have been unable to send email using Thunderbird with my Spectrum account. I can receive email using Thunderbird with no problem.

I called Spectrum tech support and they confirmed that I can both send and receive email from their webmail app, so the problem is not on their end. They also gave me the correct settings to use for Outgoing mail, which I entered within the Thunderbird Account Settings. I read the articles on the Thunderbird support site, but they did not fix my problem.

My Thunderbird version is 115.12.1.0. My OS is Windows 11.

The attached photos show the failure message I am getting and also the account settings. Please let me know if you have any questions or if you need anymore information.

I really like Thunderbird from my previous experience so I really hope that you all can help me overcome this issue. My wife can send email from her phone but we really want to be able to do it from the desktop as well. Please help!

Thanks, Bruce

I have no idea how to decode the error message, let alone fix the problem. suddenly i can't download messages from Outlook to TBird (version 115*). I updated to MS's Modern Authentication a few months ago & have been downloading messages just fine until now i can't. didn't change anything in settings.

Help!

Please understand i am NOT an IT professional or anything near it. just a normal clueless user.

Hey there, I've been using Firefox for 4 years now, and today I woke up to a huge error - I cannot access any site properly or even use it. The internet is working and is not the issue - Please help.

Hi, Nearly all of the User Interface windows on Thunderbird are tiny. For example, if I open the "About Thunderbird" the window is tiny. Likewise, various windows with instructions that come up are tiny. I have been able to at least read messages and read the settings windows by cranking up the font size but this does not help in general. This feels like a display resolution issue but other programs are fine. So if I change the system display res, I expect other programs to be huge. I have seen some threads on this in the archive but for older versions. I am running TB 128.1esr (I think - difficult to read!) on an iMac running Sonoma 14.6.1. I just upgraded to a new iMac and my previous installation was on Mojave and ran a thing called Theme and Font Changer, which is now disabled (possibly some buried consequence of running that add-on is resonspible). Really would appreciate help!!! Thank you. Tobias

Hello,

I need to transfer all e-mail accounts of a domain to a new E-mail host. My idea is to configure a thunderbird client in a server with all domain e-mail accounts in order to back up then. When I switch the domain to the new E-mail host, the idea is to use this backup to populate the new accounts on this host.

In order to test my idea, I did the follow steps:

1) Create a new e-mail account 2) Configured Thunderbird with this account (IMAP) and populate it with some messages and folders. 3) Did the Backup of thunderbird account profile. 4) Closed the Thunderbird 5) I’ve deleted the account a created it again with the same credentials, in order to simulate the account on a new host. 6) Then I Opened Thunderbird and, after synchronize the account, restore the profile.

The problem: As the message sync is done from the host to the client (Thunderbird), All messages restored are deleted. This because the new account have no messages in the host.

Question: Is there a way to use thunderbird to restore all messages of the profile to a new account?

I will need to do this for the almost 90 e-mails accounts of the domain. Anyone know a (free) tool that can do this?

Best Regards,

Marcelo

TB has been working well for a long time - but it seems since updating to v128.1.0esr I can no longer send emails from my Gmail accounts. I can send emails with my Yahoo email account however. So the issue is specific to Gmail. Incoming mail works - only sending emails is the issue (SMTP).

I've attached files of the outgoing warning messages and TB SMTP settings. FYI - I have three Gmail accounts and one Yahoo account. When I press the "Enter New Password" button in the "Login to account Gmail Account failed" dialog box, nothing happens - the screen quickly blinks.

What's interesting, is the failed email is saved in the Drafts folder with Gmail online. In other words, if I login to Gmail via a web browser, the message is saved in the Drafts folder and I can send it from the web browser Gmail account - but not from TB. Any help would be appreciated. I did make $$ Donation to TB awhile back.

Hello,

I have no problem playing videos from any site except for abc.com. For months now these videos just don't play. I've tried removing my ad blockers, cleared the cache & cookies. Still nothing. Until recently this was not a problem. Now I have to resort to using a different browser to watch these videos. It's only when I use FF that I have this problem.

Please help!

Thanks, Andre'a

I use Mozilla for incoming mail, but cannot get it to send mail out. I get an error message to check my SMTP settings, which I have done repeatedly, and it doesn't fix the problem. I use those same settings to send my mail OUT with webmail (which is inconvenient to have to switch all the time), so I know the settings are correct. Can you help me understand why my outgoing mail won't work even when I verify that the settings are correct.

For the last 2 weeks I started having problems with Firefox working consistently. Sometimes only tabs crash, sometimes Firefox crashes. It is not tied to any actions, a tab can crash even if you don't perform any actions in the browser. I have tried clean install on Fedora and Vanilla OS, native and Flatpak packages. The result is always the same - tabs or Firefox crashes every few minutes.

Hello, Is it safe to delete this trash file? C:\Users\(user)\AppData\Roaming\Thunderbird\Profiles\8man8wy0.default\Mail\pop.secureserver-1.net\trash//

It is simply named 'trash' and has no file type (file type just says 'file'), and is for a mail server I don't use anymore (pop.sercureserver). It also says it hasn't been modified in four years.

The reason I want to delete it is because Kaspersky antivirus detected four dangerous objects there that it can't resolve or delete and won't let me quarantine. Strangely, they're all from 2016.

I already tried manually looking for the emails in Thunderbird, permanently deleted trash emails, and compacted folders, but even after that and restarting the computer several times Kaspersky still finds them. Unfortunately, because of the ban on Kaspersky in the USA, I can't post to their message boards to ask for help.

So, is it safe to delete the file 'trash?' And would I need to delete Trash.msf and/or the folder Trash.sbd also?

Any assistance would be much appreciated, thank you.