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When I upgraded my ubuntu system from 22.04 to 24.04, I was compelled to accept the conversion of thunderbird to snaps. Now none of the applications -- like http handler -- will run because snap maps them all to something under /run/usr/... AND THEY WON'T RUN FROM THERE I cannot even use Help to make a donation! I need to be able to get to vivaldi, firefox, libreoffice and others. Every time I enter one in the application box, the snapper remaps to /run/user/... I try to find that location and it's not there -- of course it won't run! -- and the application won't work. screenshots attached

Tell me how to roll back from v128.3.1esr to a version without snaps -- without losing 10 years worth of email!

Taskbar icon does not indicate when new mail has arrived. Does not show a count of new/unread messages. 128.3.2 Windows 11

In settings "incoming mail" icon options I have chosen "show count of new emails" and "show a tray icon for unread messages is checked".

I am unable to tell at a glance if new email has arrived. I see from researching the KB I'm not the only to have this issue, but none of the settings seem to help.

Hello, I have enabled the Thunderbird dark mode. My expectation was that all messages in the message list are displayed in white on a dark background.

Unfortunately, the message list often uses a black font on a dark background.

I changed the color in the message pane using settings --> Colour

I followed the instructions/workarounds here for using dark theme, including reset and troubleshoot mode. https://support.mozilla.org/sv/questions/1439922

But it did not help. Maybe you guys can help.

Regards George

Greetings! I downloaded Thunderbird for my new Win11 desktop, but it gave me an ESR version 128.9.1. It's working fine, but can i just move to the current 137.0.1 version? If so, how do I do that - just grab the current version and install on top of the ESR or should I remove the ESR first? Thanks in advance!

On 9/10/24, I tried to download my email and got the message: "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox." To my knowledge, nothing had changed on my Win 10 computer, so why this is suddenly showing up is unclear. I have 555 GB of free space on my C: drive, so space isn't an issue. I don't know why the permissions would have changed.

I checked the TB help and found that there was an update, so I installed that. I checked for updates a second time and found another one which I applied too. TB is now at "128.2.0esr (32-bit)" according to Help > About.

I tried restarting TB in troubleshooting mode, but that didn't help. Can someone suggest a way out of this?

Thanks in advance.

I have a new HD and installed Linux Ubuntu 24.04.1 LTS. I installed Thunderbird version 2:1 snap 1-Oubuntu3. The program will not open Just get "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible."

Hi,

I need help on topic "Outlook, PST, EML and local folders".

I have .. - Win 10, 64 bit - Outlook 2010 - current thunderbird, first time installed 10 days ago (newbie!) - a huge, locally stored PST file with a lot of folders, like "in_2014 / In_2015 / .. / Out_2014 / Out_2015"

I want .. - to have access to the mails in the PST with Thunderbird.

I did .. - read some information and found that there is no direct access - install ImportExportTools NG - tried to import "Via Outlook", but failed: "No profile found". I think Outlook 2010 is too old - install "Outlook Viewer" from CoolUtils. Opened the PST, exported a lot of EML-files, one for every single mail. - defined a "Local folder", called "in_2014" - copied the EMLs to this folder. They appear in the folder-tree of Thunderbird, but not as single "mails". I have to open (doubleclick) every EML to see the mail. - tried to "Import" the data (one by one / many together / from folder) to the local folder, but got a long error message with a lot a strange error-codes - tried to export data from PST to one single EML with many mails in it. Failed, the software does not offer this feature. - tried to "Import" the EML to a folder of a mail account. This was successful, but only the first step. - tried to move / copy the currently imported mails from mail-account to my local folder: failed again without reaction and without message.

What can I do now? How to get mails from a PST to a locally stored, Thunderbird readable structure?

Thanks in advance for help.

Hello and THANK YOU for Thunderbird and I am looking so forward to getting off Outlook! I am about 4/5 way through setting it up on my desktop.

I currently keep my calendar on Outlook. I have been able to import my folders, contacts and mail, but when I go to import the Calendar, the box on import cannot be selected. Is there something else that I need to do to bring over my calendar? Did I miss step when I did the initial set up?

I have a problem with creating a new message. The "new message" icon or the keyboard shortcut from Windows does not work. The problem was in version 133, today's update 134 did not fix it. I have to edit an old created message/email and send it.

I FOUND no close TOPIC.

Google calendar allows color-coding of events - but the display is highly inadequate. T-bird 128 calendar apparently HAS no option to color events. But events are FAR easier to see WHEN color-highlighted. Would this be a difficult option??

I'm using Version 128.6.0esr in Windows, but can't do drag and drop file for attachment at all. Previously it still can use this feature but suddenly it came to a stop.

The icon Ø will appear when we are trying to drag and drop a file to the create message window.

We already have tried the troubleshoot with no result.

Any advice on how to repair this?

Thanks

Hello everyone

I recently upgraded from TB 69 to the latest TB (after a crucial add-on finally got updated), and I'm generally happy with it, except for one little irk:

In Classic layout, the preview pane now contain multiple messages. As far as I can tell, it contains all messages of the selected thread, in date order (not in message list order). I would prefer the preview pane to contain just ONE message, namely the currently selected message. It is annoying to have to click repeatedly inside the preview pane to access the individual messages in the preview pane. It is also visually confusing (to me).

What's worse, the messages in the preview pane do not follow the normal threading: they appear to be shown in order of date, not in the order of the messages in the message list.

In the screenshot, you can see the thread has 11 messages, and in the message list there are three subthreads. The preview pane also shows the 11 messages, but not in the same order as in the message list. Plus, in order for me to read any messages, I need to click inside the preview pane to fold each message in or out.

I prefer a situation where I can click a single message in the message list, and a single message is shown in the preview pane. Is this possible with the latest TB?

Thanks.

Hello, My thunderbird is displaying the following message when I forward an email. "An error occurred while sending the mail. the server responded the "name file.eml" attachment has been dissallowed extension". This error also occurs if the message you forward does not have attachments. my account is configured with pop. How can i solve the problem .

thanks

My Sent folder disappeared. How do I restore the folder with the sent messages still intact. Or, at the least, just restore an empty Sent folder. The In-Box, Drafts, and Trash are still there.

All the settings are correct, and it seems that because there's no Sent folder I cannot send an email. When I try to send a message I get the attached Error.

My local phone company routes email through Yahoo Mail, then to Thunderbird. It was all working fine until my Sent folder disappeared. Now because of the missing Sent folder I have to create the email message in Thunderbird saving it in Drafts so I have a record. Then, I have to copy it and send it from Yahoo Mail. Needless to say this is a pain in the you know what.

Can someone please provide the instructions to get my Sent folder back?

Thanks,

Tess

Hello, I'm using the most recent version of Thunderbird on a desktop using Windows 11. Just this morning (Aug 11), all incoming email to all my four accounts are coming in with no subject or correspondents showing and when opened the email is not formatted in HTML, just plain text and lots of code. I have tried several fixes with no success: repair folders, turn off all add-ons and anti-virus protection, uninstalled and reinstalled software. Can you help, please? Thanks!

Greetings to all, I'm trying to install the Thunderbird email client on a Mac that is running High Sierra. I have downloaded the installation package 3 times from the Thunderbird.net website but each time I try to open one of the .dmg packages I get an error that states the image is corrupt and cannot be opened. Is there something I'm doing wrong?

Hi, I'm having issues moving a 10 year old Thunderbird installation on a Windows 10 Pro computer to a new Windows 11 Pro PC.

I looked at all the guides & prior support messages and followed the instructions carefully. My old Windows 10 installation was in a custom directory (G:/Program Data/Thunderbird). I ensured it was updated to the most current version and closed it before moving files. I installed Thunderbird on the Windows 11 machine, went to Troubleshooting Info and found the folder that it used for the profile (when I go to profile editor, there are 2 profiles listed in the new build - I verified that I was in the directory for the default profile). I then closed Thunderbird on the new PC.

The two computers are on the same network so I moved all the files from the old location to the new location via just drag and drop. Of note, I couldn't "go up 3 levels" on the original machine's directory as per the instructions because, well, there weren't 3 higher levels of directories - I just moved the Thunderbird to Thunderbird on the new PC.

When I open Thunderbird on the new PC, it still acts like it's a new installation, except I do have my Address book. I tried deleting the second profile it had created; no different. I tried creating a new profile and specifying a directory somewhere else (eg. C:\Program Data\Thunderbird) and moving the files there - no different. I tried copying (presumably inactive) Thunderbird folders from the old computer C:\Users\~\Roaming and \Local over to a similar location on the new PC - nothing changed.

Anybody have any other ideas of what I'm doing wrong? Thank you!

Att made me change my account password. Now Thunderbird cannot access messages. I have entered the new password in out going and incoming but there seems to be more to this than that because nothing happens. Where do I have to put in new passwords? Thanks so much. Marjorie

Typically if I experience a security certificate exception, thunderbird will popup the certificate exception box, I click to get certificate and am done.

Today I cannot get the certificate popup to appear. which is fine I know where the certificates are managed but I have not a clue how to add a certificate OR what information to enter into the "Add security exception" dialogue box

Any help would be greatly appreciated.

I had a defective hard drive that was replaced. I lost the profiles that I had previously on the old hard drive (Except for the profiles from a year ago). Is it possible to reinstall Thunderbird as if it was a completely new program, link it to Spectrum webmail, and recover all my emails still on Spectrum webmail. and also create a new recreated profile. Thank you.