Showing questions tagged: Show all questions
  • Archived

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device?

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device? I see no options … (read more)

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device? I see no options for accessing Firefox sync.

Asked by DrCJHarrisChin 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Bookmarks sync fails with "Error: Single record too large to submit to server"

Since some days I had the problem that my entire Firefox browser (not only an individual tab) was freezing for some seconds every few minutes. I now figured out that this… (read more)

Since some days I had the problem that my entire Firefox browser (not only an individual tab) was freezing for some seconds every few minutes. I now figured out that this was related to Firefox sync, which started to fail a few days ago and was triggered every few minutes.

The sync logs show errors similar to these:

   1526892770098	Sync.Engine.Bookmarks	DEBUG	First sync, uploading all items
   1526892770330	Sync.Engine.Bookmarks	INFO	15808 outgoing items pre-reconciliation
   1526892770330	Sync.Engine.Bookmarks	DEBUG	Bookmarks backup starting.
   1526892774686	Sync.Engine.Bookmarks	DEBUG	Bookmarks backup done.
   1526892774687	Sync.Engine.Bookmarks	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
   1526892779953	Sync.Engine.Bookmarks	WARN	Failed to enqueue record "pLxS5go7mqjb" (aborting): Error: Single record too large to submit to server (resource://services-sync/record.js:991:40) JS Stack trace: enqueue@record.js:991:40
   _uploadOutgoing@engines.js:1666:43
   1526892780067	Sync.Engine.Bookmarks.BookmarkSyncUtils	DEBUG	pushChanges: Processed change records: {"weak":0,"skipped":15808,"updated":0}
   1526892780068	Sync.Status	DEBUG	Status for engine bookmarks: error.engine.reason.unknown_fail
   1526892780068	Sync.Status	DEBUG	Status.service: success.status_ok => error.sync.failed_partial
   1526892780068	Sync.ErrorHandler	DEBUG	bookmarks failed: Error: Single record too large to submit to server (resource://services-sync/record.js:991:40) JS Stack trace: enqueue@record.js:991:40
   _uploadOutgoing@engines.js:1666:43
   1526892780069	Sync.Engine.Addons	DEBUG	Refreshing reconciler state

I then tried to create a new Firefox profile and to start sync all over again, which was also not working. I am operating a Mozilla Sync Server on one of my own private servers and in the server logs, I noticed that sync tried to fetch one million new bookmarks from the server until I cancelled the process after some hours.

After noticing that I had a look into my bookmarks. There I figured out that my bookmarks were completely screwed up. They were doubled and tripled in the "Other Bookmarks" folder and --- strangely --- they were somehow linked. So deleting a particular bookmark in the "Other Bookmarks" folder deleted it also in the "Bookmarks Toolbar" folder, for example. I decided to completely delete all bookmarks and restore them from a backup. Now, at least in the bookmark manager, everything seems fine.

I also deleted my Firefox sync account and registered again to delete all data on the server side and to start with a fresh sync. However, the sync is now still failing with errors similar to the one above.

Any help is appreciated.

Asked by DigNative 2 years ago

Last reply by DigNative 2 years ago

  • Solved
  • Archived

Lately I often get message that I am unable to reach Mozilla's servers. I had to reinstall Firefox recently and my sync was incomplete (no logins, no history)

Lately I often get message that I am unable to reach Mozilla's servers. I live in Russia and my IP is Russian too. I had to reinstall Firefox recently and my sync was inc… (read more)

Lately I often get message that I am unable to reach Mozilla's servers. I live in Russia and my IP is Russian too. I had to reinstall Firefox recently and my sync was incomplete (no logins, no history, no bookmarks) even though I had that checked in before. Could it be external problem because of recent Telegram blockings in Russia? Or is it only me?

Asked by bogema 2 years ago

Answered by FredMcD 2 years ago

  • Archived

Sync not working on one system

I have several system that all use Firefox and are configured to use sync. All of them, but this one sync fine. The one with the issue is on a RHEL 7.5 host and is runni… (read more)

I have several system that all use Firefox and are configured to use sync. All of them, but this one sync fine. The one with the issue is on a RHEL 7.5 host and is running FireFox 52.8.0. What is odd is that I was able to register the system with sync, but when I click on the sync icon, nothing happens. The sync logs indicate some errors:

1527247286244	FirefoxAccounts	ERROR	FxA rejecting with error UNKNOWN_ERROR, details: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIKeyObjectFactory.keyFromString]"  nsresult: "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame :: resource://services-crypto/utils.js :: makeHMACKey :: line 120"  data: no] Stack trace: makeHMACKey()@resource://services-crypto/utils.js:120 < hkdf()@resource://services-crypto/utils.js:144 < deriveHawkCredentials()@resource://services-common/hawkrequest.js:132 < this.FxAccountsClient.prototype.signCertificate()@resource://gre/modules/FxAccountsClient.jsm:315 < FxAccountsInternal.prototype.getCertificateSigned()@resource://gre/modules/FxAccounts.jsm:986 < FxAccountsInternal.prototype.getKeypairAndCertificate<()@resource://gre/modules/FxAccounts.jsm:1060 < TaskImpl_run()@resource://gre/modules/Task.jsm:319 < Handler.prototype.process()@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:932 < this.PromiseWalker.walkerLoop()@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:813 < this.PromiseWalker.scheduleWalkerLoop/<()@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:747
1527247286244	FirefoxAccounts	ERROR	Could not retrieve profile data: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11
1527247286246	FirefoxAccounts	ERROR	Could not retrieve profile data: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11
1527247286246	FirefoxAccounts	ERROR	FxA rejecting with error UNKNOWN_ERROR, details: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11
1527247286246	FirefoxAccounts	ERROR	FxA rejecting with error UNKNOWN_ERROR, details: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11
1527247286248	FirefoxAccounts	ERROR	Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getSignedInUserProfile/<@FxAccounts.jsm:1524:35

Jon

Asked by irishjd 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Firefox won't backup synced mobile bookmarks

Backing up to a json or html file will save all my bookmarks except for the mobile ones I sync between my laptop and my phone. The jsonlz4 file in my profile folder also … (read more)

Backing up to a json or html file will save all my bookmarks except for the mobile ones I sync between my laptop and my phone. The jsonlz4 file in my profile folder also does not save mobile bookmarks. Sync by itself is usually enough to preserve all my bookmarks, but I made the mistake of installing FF ESR alongside regular FF which screwed everything up; it would have been nice to have had my complete bookmarks backed up at that point, so I could have restored all of them.

Btw, my laptop browser is spoofed: I'm using FF 60.0.1 on Linux Mint; I'm syncing my laptop with my android phone (FF 60.0.1 also).

Asked by hedgehoggy 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

After logging in to your account Firefox, a message appeared on the new device that the synchronization was starting, but nothing really happened

1527446503702 FirefoxAccounts DEBUG FxAccountsPushService unsubscribed 1527446503702 FirefoxAccounts DEBUG FxAccountsPushService unsubscribed 1527446503718 Services.Commo… (read more)

1527446503702 FirefoxAccounts DEBUG FxAccountsPushService unsubscribed 1527446503702 FirefoxAccounts DEBUG FxAccountsPushService unsubscribed 1527446503718 Services.Common.RESTRequest TRACE local time, offset: 1527446503718, 0 1527446503721 Services.Common.RESTRequest TRACE hawk auth header: Hawk id="cd30f145c65097a95f2b9e57b6f3e83ccafef171622750f5502ff9a677ee580a", ts="1527446503", nonce="1Eva9yWimm4=", hash="ASeqpW5JKL7x5Gl/rwYpliXVCpr5jtXtYKdfN0kfsho=", mac="jWccYEMG3P6Rn88zwjs2jPBgCd4+EQDor+JBpYkhnqM=" 1527446503722 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/device/destroy 1527446503722 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1527446503722 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1527446503722 Services.Common.RESTRequest TRACE HTTP Header accept-language: ru-RU, ru, en-US, en 1527446503723 Services.Common.RESTRequest DEBUG POST Length: 41 1527446503723 Services.Common.RESTRequest TRACE POST Body: {"id":"f959569808438c780b12293e8eef4e48"} 1527446504541 Services.Common.RESTRequest TRACE onStartRequest: POST https://api.accounts.firefox.com/v1/account/device/destroy 1527446504542 Services.Common.RESTRequest TRACE Channel for POST https://api.accounts.firefox.com/v1/account/device/destroy returned status code 0 1527446504543 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/device/destroy 200 1527446504543 Services.Common.RESTRequest TRACE POST body: {} 1527446504543 Hawk DEBUG (Response) /account/device/destroy: code: 200 - Status text: OK 1527446504544 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: 456 1527446504547 FirefoxAccounts DEBUG FxAccountsOAuthGrantClient Initialized 1527446504548 Services.Common.RESTRequest DEBUG POST request to https://oauth.accounts.firefox.com/v1/destroy 1527446504548 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1527446504548 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1527446504548 Services.Common.RESTRequest DEBUG POST Length: 76 1527446504548 Services.Common.RESTRequest TRACE POST Body: {"token":"5364793d4f17d1a190a1241742dd551e01f4c2fb8bca356d496276ea2e779631"} 1527446505376 Services.Common.RESTRequest TRACE onStartRequest: POST https://oauth.accounts.firefox.com/v1/destroy 1527446505377 Services.Common.RESTRequest TRACE Channel for POST https://oauth.accounts.firefox.com/v1/destroy returned status code 0 1527446505377 Services.Common.RESTRequest DEBUG POST https://oauth.accounts.firefox.com/v1/destroy 200 1527446505377 Services.Common.RESTRequest TRACE POST body: {} 1527446505381 FirefoxAccounts DEBUG Notifying observers of testhelper-fxa-signout-complete 1527446549426 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1527446549426 FirefoxAccounts DEBUG fxa_status received 1527446549426 FirefoxAccounts DEBUG service: sync 1527446549426 FirefoxAccounts DEBUG is private browsing: false 1527446549486 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1527446549486 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1527446831501 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:can_link_account 1527446831502 FirefoxAccounts DEBUG FxAccountsWebChannel response: {"command":"fxaccounts:can_link_account","messageId":"15274468314982","data":{"ok":true}} 1527446893979 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:login 1527446893981 FirefoxAccounts DEBUG setSignedInUser - aborting any existing flows 1527446893982 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified"] 1527446893988 FirefoxAccounts DEBUG writing secure storage: ["keyFetchToken","unwrapBKey"] 1527446894339 FirefoxAccounts DEBUG FxAccountsPush got subscription 1527446894341 FirefoxAccounts DEBUG registering new device details 1527446894347 Services.Common.RESTRequest TRACE local time, offset: 1527446894346, 456 1527446894349 Services.Common.RESTRequest TRACE hawk auth header: Hawk id="ec5c66c1555358af153ed34a8e65a2f6085edf100bc8d93fb1fb3319c4d90ef5", ts="1527446894", nonce="vIvNqs1g7o0=", hash="BigXpSSbYnNMT8zFTRNw0p2JHfmDhTHwg5yZ8xjckIE=", mac="fto75XwNHpgQ3/AMFG2tLHFYeiuq0fUZesEaniEx+Wg=" 1527446894350 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/device 1527446894350 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1527446894350 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1527446894351 Services.Common.RESTRequest TRACE HTTP Header accept-language: ru-RU, ru, en-US, en 1527446894352 Services.Common.RESTRequest DEBUG POST Length: 419 1527446894352 Services.Common.RESTRequest TRACE POST Body: {"name":"Ruslan - Firefox УТНУТА DESKTOP-2DSK8HO","type":"desktop","pushCallback":"https://updates.push.services.mozilla.com/wpush/v1/gAAAAABbCv1uwa-HGAAXE3u1FvkIh5F2bjdKZspa2mTPNQi-6qHk85FOXlKVj06uX48ZS-gmOt4aARPh0-k1RBYJnQxbOLwlQoaC0kEwQ_pEQfrDTjmdCgtEES8Vg28iHtvDUBlyWVfH","pushPublicKey":"BCQdr7sPEYLypla91GDzb6lpDxuI0hrFjEVSBPpfrx8cH4nlnX5rhpaGZlLqViZVtyPKtvaP0y7S3WEp54Diygc","pushAuthKey":"3F4CAGHaibO0jrhrzmoGVQ"} 1527446894634 Services.Common.RESTRequest TRACE onStartRequest: POST https://api.accounts.firefox.com/v1/account/device 1527446894640 Services.Common.RESTRequest TRACE Channel for POST https://api.accounts.firefox.com/v1/account/device returned status code 0 1527446894640 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/device 200 1527446894640 Services.Common.RESTRequest TRACE POST body: {"pushCallback":"https://updates.push.services.mozilla.com/wpush/v1/gAAAAABbCv1uwa-HGAAXE3u1FvkIh5F2bjdKZspa2mTPNQi-6qHk85FOXlKVj06uX48ZS-gmOt4aARPh0-k1RBYJnQxbOLwlQoaC0kEwQ_pEQfrDTjmdCgtEES8Vg28iHtvDUBlyWVfH","pushPublicKey":"BCQdr7sPEYLypla91GDzb6lpDxuI0hrFjEVSBPpfrx8cH4nlnX5rhpaGZlLqViZVtyPKtvaP0y7S3WEp54Diygc","pushAuthKey":"3F4CAGHaibO0jrhrzmoGVQ","pushEndpointExpired":false,"name":"Ruslan - Firefox аНаА DESKTOP-2DSK8HO","type":"desktop","id":"9691fdb4da2c0ab94c670af871f2afa3","createdAt":1527446895363} 1527446894641 Hawk DEBUG (Response) /account/device: code: 200 - Status text: OK 1527446894641 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: 359 1527446894642 FirefoxAccounts DEBUG _updateAccountData with items: ["deviceId","deviceRegistrationVersion"] 1527446894643 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","deviceId","deviceRegistrationVersion"] 1527446894645 FirefoxAccounts DEBUG Notifying observers of fxaccounts:onlogin 1527446894646 Sync.BrowserIDManager DEBUG observed fxaccounts:onlogin 1527446894651 Sync.BrowserIDManager INFO Username changed. Removing stored credentials. 1527446894651 Sync.BrowserIDManager INFO Waiting for user to be verified. 1527446894651 FirefoxAccounts DEBUG already verified 1527446894651 Sync.BrowserIDManager INFO Starting fetch for key bundle. 1527446894651 FirefoxAccounts DEBUG already verified 1527446894651 Sync.BrowserIDManager INFO Fetching new keys 1527446894652 FirefoxAccounts DEBUG fetchKeys: true 1527446894657 Services.Common.RESTRequest TRACE local time, offset: 1527446894657, 359 1527446894658 Services.Common.RESTRequest TRACE hawk auth header: Hawk id="96b0482447301609fa8779549e2f997e100b1d4e1e5d1a8ca20604608aab8192", ts="1527446895", nonce="wRbSNEs1lKk=", mac="Y9DPgHgMDZI2nntdxtsE4c5FBCaZ6UjmKsOTdbTx6LU=" 1527446894659 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/keys 1527446894659 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1527446894659 Services.Common.RESTRequest TRACE HTTP Header content-type: text/plain 1527446894659 Services.Common.RESTRequest TRACE HTTP Header accept-language: ru-RU, ru, en-US, en 1527446894667 FirefoxAccounts DEBUG FxAccountsProfileClient: Initialized 1527446894669 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1527446894669 FirefoxAccounts DEBUG getOAuthToken enter 1527446894670 FirefoxAccounts DEBUG FxAccountsOAuthGrantClient Initialized 1527446894670 FirefoxAccounts DEBUG getOAuthToken fetching new token from: https://oauth.accounts.firefox.com/v1 1527446894670 FirefoxAccounts DEBUG enter getAssertion() 1527446894674 FirefoxAccounts DEBUG got keyPair 1527446894674 FirefoxAccounts DEBUG getCertificateSigned: true true 1527446894676 Services.Common.RESTRequest TRACE local time, offset: 1527446894676, 359 1527446894678 Services.Common.RESTRequest TRACE hawk auth header: Hawk id="ec5c66c1555358af153ed34a8e65a2f6085edf100bc8d93fb1fb3319c4d90ef5", ts="1527446895", nonce="+qux3d7sJCA=", hash="sdLRZFc9XlmzXOEg5aSyZA57QA3qNEJu2UG4QDRLn5U=", mac="hff6cBMXmBiNQy+g42Coj4J8aM05bw5t9jCB58fiRdI=" 1527446894679 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign 1527446894679 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1527446894679 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1527446894679 Services.Common.RESTRequest TRACE HTTP Header accept-language: ru-RU, ru, en-US, en 1527446894679 Services.Common.RESTRequest DEBUG POST Length: 888 1527446894679 Services.Common.RESTRequest TRACE POST Body: {"publicKey":{"algorithm":"DS","y":"BBEAD9DB0431DE3BC6F91B388F6945195E922277AD9898BBD9E03A24908CA6C07FFDEB4D6EBB78D82284D4AEBC4A8008C140C8093E02973C3DAC2061F5FE9CBFC56A47D69104DEBC8B52DAB9AED1D89BF96F231A6698AB5DFAFCA8DCE2239FBCD38E4322388172114844EBF9188F54C31B379D5B71130B23A5A5DE1A3D6917BE","p":"FF600483DB6ABFC5B45EAB78594B3

Asked by Ruslan64777 2 years ago

Answered by Shadow110 2 years ago

  • Solved
  • Archived

bookmarks do not sync across devices

Firefox no longer seems to be syncing my bookmarks among devices. In particular, the bookmarks I add on my work iMac do not sync to my android phone or my home macbook p… (read more)

Firefox no longer seems to be syncing my bookmarks among devices. In particular, the bookmarks I add on my work iMac do not sync to my android phone or my home macbook pro. I have done the following things to attempt to get things working:

1. Turned off firefox sync on all devices and then back on. 2. Deleted my firefox sync account and recreated it. 3. Deleted and reinstalled firefox on both my android phone and my macbook pro

I have also gone to about:sync-log and see that I seem to have lots of sync errors. I've attached a screenshot of the sync-log screen. I can't seem to attach the txt file of the latest error log, so I'm attaching two screen shots of it as well.

If anyone can help me out, I'd certainly appreciate it!

Edit: Here's a pastebin link of the error log: https://pastebin.mozilla.org/9086433

Asked by hartfordmove 2 years ago

Answered by hartfordmove 2 years ago

  • Solved
  • Archived

Sync fails sync Bookmarks on one PC only.

I've recently noticed lots of error-sync logs in the %APPDATA%\Mozilla\Firefox\Profiles\<My Profile>\weave\logs folder. My sync is set up to handle Bookmarks and Hi… (read more)

I've recently noticed lots of error-sync logs in the %APPDATA%\Mozilla\Firefox\Profiles\<My Profile>\weave\logs folder. My sync is set up to handle Bookmarks and History only.

I have 4 devices, 2 PCs - both Firefox 56.0.2 32-bit and 2 Android devices (latest Firefox, not sure of version). All 4 were previously set to sync together, Bookmarks/History.

One of the PCs (Windows 7 x64) - has the logs, but I've read numerous articles online on how to fix Sync myself or correct a corrupted places.sqlite database as that's what the error log seems to be suggesting is wrong.

Running check integrity against places.sqlite gives me this:

> Task: checkIntegrity - Unable to check database integrity > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.

I have tried to repeat the process in safe mode and with a clear (new) profile - the issue persists. I have deleted places.sqlite (after making a backup) to see if sync suddenly starts working - but the bookmark related issue simply returns.

I have signed out on all devices, changed my sync password and logged in on just the PCs (for now until the problem is resolved). I have deleted all bookmarks on the 'problem' PC, then re-imported them from Internet Explorer on the other PC, then reactivated sync - this seems to initially work but once the 'problem' PC has the bookmarks, it tries to sync them and the errors return.

The error in question appears to be this:

1527797240532 Sync.Engine.Bookmarks WARN Error while backing up bookmarks, but continuing with sync: Error: Error(s) encountered during statement execution: database disk image is malformed (resource://gre/modules/Sqlite.jsm:823:25) JS Stack trace: handleCompletion@Sqlite.jsm:823:25 1527797240534 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1527797240543 Sync.Engine.Bookmarks DEBUG Successfully wrote previousFailed.

I can supply the entire file if required or put it on pastebin.

The only real issue I'm having is that I simply want my history/bookmarks (but nothing else) shared between all my devices that use Firefox, be it quantum or 56.0.2.

I have not tried Firefox Quantum (as numerous add-ons I use are unsupported and I didn't want to simply switch without a road back). I did try Firefox 52.0.8 ESR but the first thing it did was delete my places.sqlite so I wasn't able to reproduce the problem I'm having as I don't want to lose my history data (bookmarks are stored primarily in IE for convenience and simply imported when I need them as I use 'PlainOldFavorites' extension).

This looks like a bug with firefox sync or a corrupt file, but since I've cleared places.sqlite and let FF recreate it, I'm at a loss. If you need any further information to help solve this, I'm happy to provide as much as possible.

Thanks for any suggestions you can offer :)

Asked by arkane78 2 years ago

Answered by arkane78 2 years ago

  • Solved
  • Archived

вошел в учетную запись firefox Sync, подтвердил вход, но ничего не синхронизировалось.

firefox 60.0.1 windows 10 x64 v1803: вошел в учетную запись, подтвердил вход, но ничего не синхронизировалось. при попытках открыть "управление аккаунтом" выдает "Ошибка … (read more)

firefox 60.0.1 windows 10 x64 v1803: вошел в учетную запись, подтвердил вход, но ничего не синхронизировалось. при попытках открыть "управление аккаунтом" выдает "Ошибка при установлении защищённого соединения"

Asked by serp1980 2 years ago

Answered by serp1980 2 years ago

  • Solved
  • Archived

Yesterday I signed into my account and and installed Firefox on a new computer but my bookmarks were not transferred

Before signing in, I was informed onscreen that all bookmarks would be transferred but none of my details were transferred - so hundreds of irreplaceable bookmarks were l… (read more)

Before signing in, I was informed onscreen that all bookmarks would be transferred but none of my details were transferred - so hundreds of irreplaceable bookmarks were lost. Any help greatly appreciated.

I can't add troubleshooting info as I am using a library computer. I was using Windows 10.

Asked by galliwasp 2 years ago

Answered by Shadow110 2 years ago

  • Archived

Firefox Account password not working on new computer but works on old??

I'm setting up a new computer. I already have multiple computers, with Firefox installed, and logged into my Firefox account to sync. I can see the password on the existi… (read more)

I'm setting up a new computer.

I already have multiple computers, with Firefox installed, and logged into my Firefox account to sync.

I can see the password on the existing computers through the Account Information in the Change Password area.

When I attempt to log into the Firefox account in a fresh copy of Firefox on the new computer, I get an Invalid Password message.

I've also noted that I haven't received the prompt for the Master Account Password on the old computer when opening Firefox, which I did have set on.

Any thoughts on what's going on with my account? I don't want to do a password reset and lose all the sync information stored there.

TIA

Asked by ellswrth 2 years ago

Last reply by ellswrth 2 years ago

  • Archived

after syncing with mobil devices I can't bookmark on laptop like before. wont let me choose, what happened?

I have lots of bookmarks and always choose where to put them . now that I synced with mobile devices It won't let me access all my folders to choose. Why, Frustrating. … (read more)

I have lots of bookmarks and always choose where to put them . now that I synced with mobile devices It won't let me access all my folders to choose. Why, Frustrating. Always worked before. PBob

Asked by pbob 2 years ago

Last reply by pbob 2 years ago

  • Solved
  • Archived

Provide mirror of Firefox sync for Russian users in non-blocked IP subnet

Mozilla Firefox Sync is blocked in whole Russia, when Russian authorities (Roskomnadzor) try to block Telegram, so it blocks those subnets: http://isitblockedinrussia.com… (read more)

Mozilla Firefox Sync is blocked in whole Russia, when Russian authorities (Roskomnadzor) try to block Telegram, so it blocks those subnets: http://isitblockedinrussia.com/?host=accounts.firefox.com 35.160.0.0/13 54.144.0.0/12

Additional info here: https://github.com/sxiii/russian-blackout

So all Russian users at now can't use Firefox Sync (accounts.firefox.com) and other Mozilla cloud services.

Can Mozilla provide mirror or proxy for accounts.firefox.com website and other services in new IP subnet, that not blocked in Russia?

For Russian users: Роскомнадзор (РКН) заблокировал в России доступ к синхронизации Mozilla Firefox поэтому сайты accounts.firefox.com, firefoxusercontent.com, sync.services.mozilla.com не открываются у многих русских провайдеров (Ростелеком, Мегамакс, Virgin Connect и т.п.)

Asked by Alexey Murz Korepov 2 years ago

Answered by Alexey Murz Korepov 2 years ago

  • Archived

Devices are not sync-ing even if I am able to sign into the same Firefox account individually across each device.

I signed into Sync across 3 devices. When I visit about:preferences?entrypoint=menupanel#sync in one device, the other 2 devices are not shown. Clicking "Connect another … (read more)

I signed into Sync across 3 devices. When I visit about:preferences?entrypoint=menupanel#sync in one device, the other 2 devices are not shown. Clicking "Connect another device" does not do anything even if I've signed in across other devices. However, going to "Manage Account" brings me to accounts.firefox.com and shows me all 3 devices when I expand "Devices & apps".

So I know that all my devices are linked to my account, but it's like they don't see each other. Pressing "Sync now" does nothing, and it says my last sync was January 1. I just installed Firefox across 2 of the devices today. The Synced Tabs sidebar is also empty.

I checked about:sync-log, and I've been getting this error: ERROR Sync encountered an error: Error: Can't sync: Network is offline

Clearly, my network is online as I am able to post this. Firefox Sync's service status is also UP/AVAILABLE. Not sure what else could be wrong here.

Asked by stayperma 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

i've some of cookies in my fire fox account but now i can't find them?

Hi. i used the fire fox sync many years but now i cant find my save log and cookies in my account . . . what should i do ? and i saw you didn't have some one in Iran i… (read more)

Hi. i used the fire fox sync many years but now i cant find my save log and cookies in my account . . . what should i do ?

and

i saw you didn't have some one in Iran i want work whit fire fox in Iran, what should i do ?

my pleasure Dear .

Asked by roozbeh206 2 years ago

Last reply by FredMcD 2 years ago

  • Solved
  • Archived

Sync replaces new bookmarks with old

I opened a laptop I haven't used in over a year. Firefox down-dated all my bookmarks to the year-old settings which means lost all my passwords, URLs and links that I ha… (read more)

I opened a laptop I haven't used in over a year. Firefox down-dated all my bookmarks to the year-old settings which means lost all my passwords, URLs and links that I had configured. Since the sync is universal, it removed them from ALL my computers. Now, the only way I have of getting the old links, is to restore my entire computer!


needless to say, I am pissed! This is a bug that existed over a year ago and was reported!

For the first time since Firefox was released, I am considering changing to a new browser!

is there any way to recover the new book marks that were deleted?


This is phenomenally stupid!

Asked by veryunhappy1 2 years ago

Answered by cor-el 2 years ago

  • Archived

The phone number used is always considered invalid. Could you tell me what should i try to avoid this behaviour?

I'm in France and I wanted to use Firefox Sync for the first time. I had to insert the phone number in order to add a second device and the system had already filled the … (read more)

I'm in France and I wanted to use Firefox Sync for the first time. I had to insert the phone number in order to add a second device and the system had already filled the form with +33 that is the international prefix for french numbers. The problem is that I don't have a french phone number and I wanted to use another prefix but it is impossible. I tried using 00 instead of plus or directly without the prefix but I always get as answer that "the phone number is invalid". Could someone help me to understand which is the rule used to validate the phone number? Thank you in advance.

Asked by LombardoMilanese 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Invalid Authorisation Code

I'm trying to log back into Firefox Sync, when I get the authorsiation code to my email Inbox, I enter it into the Firefox login screen. I've tried Copying & Pasting … (read more)

I'm trying to log back into Firefox Sync, when I get the authorsiation code to my email Inbox, I enter it into the Firefox login screen. I've tried Copying & Pasting and manually typing the code, but no matter what I get the message "Invalid Authorisation Code" then after several attempts - I have to wait another 15 minutes before trying again.

I don't want to reset my password, as I don't want to loose all my bookmarks, history, saved passwords etc...

Asked by Rehnn 2 years ago

Last reply by guigs 2 years ago