Showing questions tagged: Show all questions
  • Solved
  • Archived

Lately I often get message that I am unable to reach Mozilla's servers. I had to reinstall Firefox recently and my sync was incomplete (no logins, no history)

Lately I often get message that I am unable to reach Mozilla's servers. I live in Russia and my IP is Russian too. I had to reinstall Firefox recently and my sync was inc… (read more)

Lately I often get message that I am unable to reach Mozilla's servers. I live in Russia and my IP is Russian too. I had to reinstall Firefox recently and my sync was incomplete (no logins, no history, no bookmarks) even though I had that checked in before. Could it be external problem because of recent Telegram blockings in Russia? Or is it only me?

Asked by bogema 2 years ago

Answered by FredMcD 2 years ago

  • Solved
  • Archived

After logging in to your account Firefox, a message appeared on the new device that the synchronization was starting, but nothing really happened

1527446503702 FirefoxAccounts DEBUG FxAccountsPushService unsubscribed 1527446503702 FirefoxAccounts DEBUG FxAccountsPushService unsubscribed 1527446503718 Services.Commo… (read more)

1527446503702 FirefoxAccounts DEBUG FxAccountsPushService unsubscribed 1527446503702 FirefoxAccounts DEBUG FxAccountsPushService unsubscribed 1527446503718 Services.Common.RESTRequest TRACE local time, offset: 1527446503718, 0 1527446503721 Services.Common.RESTRequest TRACE hawk auth header: Hawk id="cd30f145c65097a95f2b9e57b6f3e83ccafef171622750f5502ff9a677ee580a", ts="1527446503", nonce="1Eva9yWimm4=", hash="ASeqpW5JKL7x5Gl/rwYpliXVCpr5jtXtYKdfN0kfsho=", mac="jWccYEMG3P6Rn88zwjs2jPBgCd4+EQDor+JBpYkhnqM=" 1527446503722 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/device/destroy 1527446503722 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1527446503722 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1527446503722 Services.Common.RESTRequest TRACE HTTP Header accept-language: ru-RU, ru, en-US, en 1527446503723 Services.Common.RESTRequest DEBUG POST Length: 41 1527446503723 Services.Common.RESTRequest TRACE POST Body: {"id":"f959569808438c780b12293e8eef4e48"} 1527446504541 Services.Common.RESTRequest TRACE onStartRequest: POST https://api.accounts.firefox.com/v1/account/device/destroy 1527446504542 Services.Common.RESTRequest TRACE Channel for POST https://api.accounts.firefox.com/v1/account/device/destroy returned status code 0 1527446504543 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/device/destroy 200 1527446504543 Services.Common.RESTRequest TRACE POST body: {} 1527446504543 Hawk DEBUG (Response) /account/device/destroy: code: 200 - Status text: OK 1527446504544 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: 456 1527446504547 FirefoxAccounts DEBUG FxAccountsOAuthGrantClient Initialized 1527446504548 Services.Common.RESTRequest DEBUG POST request to https://oauth.accounts.firefox.com/v1/destroy 1527446504548 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1527446504548 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1527446504548 Services.Common.RESTRequest DEBUG POST Length: 76 1527446504548 Services.Common.RESTRequest TRACE POST Body: {"token":"5364793d4f17d1a190a1241742dd551e01f4c2fb8bca356d496276ea2e779631"} 1527446505376 Services.Common.RESTRequest TRACE onStartRequest: POST https://oauth.accounts.firefox.com/v1/destroy 1527446505377 Services.Common.RESTRequest TRACE Channel for POST https://oauth.accounts.firefox.com/v1/destroy returned status code 0 1527446505377 Services.Common.RESTRequest DEBUG POST https://oauth.accounts.firefox.com/v1/destroy 200 1527446505377 Services.Common.RESTRequest TRACE POST body: {} 1527446505381 FirefoxAccounts DEBUG Notifying observers of testhelper-fxa-signout-complete 1527446549426 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1527446549426 FirefoxAccounts DEBUG fxa_status received 1527446549426 FirefoxAccounts DEBUG service: sync 1527446549426 FirefoxAccounts DEBUG is private browsing: false 1527446549486 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1527446549486 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1527446831501 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:can_link_account 1527446831502 FirefoxAccounts DEBUG FxAccountsWebChannel response: {"command":"fxaccounts:can_link_account","messageId":"15274468314982","data":{"ok":true}} 1527446893979 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:login 1527446893981 FirefoxAccounts DEBUG setSignedInUser - aborting any existing flows 1527446893982 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified"] 1527446893988 FirefoxAccounts DEBUG writing secure storage: ["keyFetchToken","unwrapBKey"] 1527446894339 FirefoxAccounts DEBUG FxAccountsPush got subscription 1527446894341 FirefoxAccounts DEBUG registering new device details 1527446894347 Services.Common.RESTRequest TRACE local time, offset: 1527446894346, 456 1527446894349 Services.Common.RESTRequest TRACE hawk auth header: Hawk id="ec5c66c1555358af153ed34a8e65a2f6085edf100bc8d93fb1fb3319c4d90ef5", ts="1527446894", nonce="vIvNqs1g7o0=", hash="BigXpSSbYnNMT8zFTRNw0p2JHfmDhTHwg5yZ8xjckIE=", mac="fto75XwNHpgQ3/AMFG2tLHFYeiuq0fUZesEaniEx+Wg=" 1527446894350 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/device 1527446894350 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1527446894350 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1527446894351 Services.Common.RESTRequest TRACE HTTP Header accept-language: ru-RU, ru, en-US, en 1527446894352 Services.Common.RESTRequest DEBUG POST Length: 419 1527446894352 Services.Common.RESTRequest TRACE POST Body: {"name":"Ruslan - Firefox УТНУТА DESKTOP-2DSK8HO","type":"desktop","pushCallback":"https://updates.push.services.mozilla.com/wpush/v1/gAAAAABbCv1uwa-HGAAXE3u1FvkIh5F2bjdKZspa2mTPNQi-6qHk85FOXlKVj06uX48ZS-gmOt4aARPh0-k1RBYJnQxbOLwlQoaC0kEwQ_pEQfrDTjmdCgtEES8Vg28iHtvDUBlyWVfH","pushPublicKey":"BCQdr7sPEYLypla91GDzb6lpDxuI0hrFjEVSBPpfrx8cH4nlnX5rhpaGZlLqViZVtyPKtvaP0y7S3WEp54Diygc","pushAuthKey":"3F4CAGHaibO0jrhrzmoGVQ"} 1527446894634 Services.Common.RESTRequest TRACE onStartRequest: POST https://api.accounts.firefox.com/v1/account/device 1527446894640 Services.Common.RESTRequest TRACE Channel for POST https://api.accounts.firefox.com/v1/account/device returned status code 0 1527446894640 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/device 200 1527446894640 Services.Common.RESTRequest TRACE POST body: {"pushCallback":"https://updates.push.services.mozilla.com/wpush/v1/gAAAAABbCv1uwa-HGAAXE3u1FvkIh5F2bjdKZspa2mTPNQi-6qHk85FOXlKVj06uX48ZS-gmOt4aARPh0-k1RBYJnQxbOLwlQoaC0kEwQ_pEQfrDTjmdCgtEES8Vg28iHtvDUBlyWVfH","pushPublicKey":"BCQdr7sPEYLypla91GDzb6lpDxuI0hrFjEVSBPpfrx8cH4nlnX5rhpaGZlLqViZVtyPKtvaP0y7S3WEp54Diygc","pushAuthKey":"3F4CAGHaibO0jrhrzmoGVQ","pushEndpointExpired":false,"name":"Ruslan - Firefox аНаА DESKTOP-2DSK8HO","type":"desktop","id":"9691fdb4da2c0ab94c670af871f2afa3","createdAt":1527446895363} 1527446894641 Hawk DEBUG (Response) /account/device: code: 200 - Status text: OK 1527446894641 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: 359 1527446894642 FirefoxAccounts DEBUG _updateAccountData with items: ["deviceId","deviceRegistrationVersion"] 1527446894643 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","deviceId","deviceRegistrationVersion"] 1527446894645 FirefoxAccounts DEBUG Notifying observers of fxaccounts:onlogin 1527446894646 Sync.BrowserIDManager DEBUG observed fxaccounts:onlogin 1527446894651 Sync.BrowserIDManager INFO Username changed. Removing stored credentials. 1527446894651 Sync.BrowserIDManager INFO Waiting for user to be verified. 1527446894651 FirefoxAccounts DEBUG already verified 1527446894651 Sync.BrowserIDManager INFO Starting fetch for key bundle. 1527446894651 FirefoxAccounts DEBUG already verified 1527446894651 Sync.BrowserIDManager INFO Fetching new keys 1527446894652 FirefoxAccounts DEBUG fetchKeys: true 1527446894657 Services.Common.RESTRequest TRACE local time, offset: 1527446894657, 359 1527446894658 Services.Common.RESTRequest TRACE hawk auth header: Hawk id="96b0482447301609fa8779549e2f997e100b1d4e1e5d1a8ca20604608aab8192", ts="1527446895", nonce="wRbSNEs1lKk=", mac="Y9DPgHgMDZI2nntdxtsE4c5FBCaZ6UjmKsOTdbTx6LU=" 1527446894659 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/keys 1527446894659 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1527446894659 Services.Common.RESTRequest TRACE HTTP Header content-type: text/plain 1527446894659 Services.Common.RESTRequest TRACE HTTP Header accept-language: ru-RU, ru, en-US, en 1527446894667 FirefoxAccounts DEBUG FxAccountsProfileClient: Initialized 1527446894669 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1527446894669 FirefoxAccounts DEBUG getOAuthToken enter 1527446894670 FirefoxAccounts DEBUG FxAccountsOAuthGrantClient Initialized 1527446894670 FirefoxAccounts DEBUG getOAuthToken fetching new token from: https://oauth.accounts.firefox.com/v1 1527446894670 FirefoxAccounts DEBUG enter getAssertion() 1527446894674 FirefoxAccounts DEBUG got keyPair 1527446894674 FirefoxAccounts DEBUG getCertificateSigned: true true 1527446894676 Services.Common.RESTRequest TRACE local time, offset: 1527446894676, 359 1527446894678 Services.Common.RESTRequest TRACE hawk auth header: Hawk id="ec5c66c1555358af153ed34a8e65a2f6085edf100bc8d93fb1fb3319c4d90ef5", ts="1527446895", nonce="+qux3d7sJCA=", hash="sdLRZFc9XlmzXOEg5aSyZA57QA3qNEJu2UG4QDRLn5U=", mac="hff6cBMXmBiNQy+g42Coj4J8aM05bw5t9jCB58fiRdI=" 1527446894679 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign 1527446894679 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1527446894679 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1527446894679 Services.Common.RESTRequest TRACE HTTP Header accept-language: ru-RU, ru, en-US, en 1527446894679 Services.Common.RESTRequest DEBUG POST Length: 888 1527446894679 Services.Common.RESTRequest TRACE POST Body: {"publicKey":{"algorithm":"DS","y":"BBEAD9DB0431DE3BC6F91B388F6945195E922277AD9898BBD9E03A24908CA6C07FFDEB4D6EBB78D82284D4AEBC4A8008C140C8093E02973C3DAC2061F5FE9CBFC56A47D69104DEBC8B52DAB9AED1D89BF96F231A6698AB5DFAFCA8DCE2239FBCD38E4322388172114844EBF9188F54C31B379D5B71130B23A5A5DE1A3D6917BE","p":"FF600483DB6ABFC5B45EAB78594B3

Asked by Ruslan64777 2 years ago

Answered by Shadow110 2 years ago

  • Solved
  • Archived

вошел в учетную запись firefox Sync, подтвердил вход, но ничего не синхронизировалось.

firefox 60.0.1 windows 10 x64 v1803: вошел в учетную запись, подтвердил вход, но ничего не синхронизировалось. при попытках открыть "управление аккаунтом" выдает "Ошибка … (read more)

firefox 60.0.1 windows 10 x64 v1803: вошел в учетную запись, подтвердил вход, но ничего не синхронизировалось. при попытках открыть "управление аккаунтом" выдает "Ошибка при установлении защищённого соединения"

Asked by serp1980 2 years ago

Answered by serp1980 2 years ago

  • Solved
  • Archived

I can't disconnect from Synch because I'm stuck in 2-factor hell & authy doesn't help. How to get back to step 0?

I used Authy to authenticate my Firefox account. I also used a 2nd email with my firefox account. It also started off so nicely and seemed like the proper, careful thing… (read more)

I used Authy to authenticate my Firefox account. I also used a 2nd email with my firefox account. It also started off so nicely and seemed like the proper, careful thing to do.

But somewhere along the way, amidst various installs/deletions, my authy app got deleted/reinstalled and became out of synch with my firefox, so now the codes (or maybe they're called keys?) that it generates are not recognized by my firefox account. And I can't seem to access any backups or recovery codes that work either.

And so here's the big problem now: On a positive note, yes, my bookmarks can synch between my macbook air and my iphone 8. And yes, on my firefox account I can change the password as many times as I want. BUT, I because I don't have the right authenticator codes working now, I would just like to re-start from scratch, and I would like to disconnect my two emails that are currently associated with this Firefox account.

However, without having the correct authenticator 6-character or long-character info, unfortunately I cannot even get that far! I cannot successful complete the delete action to delete that firefox account in order to do this. So now those two emails of mine are held hostage by this particular Firefox account, and I can't use them in another Firefox account, and I can't use them properly in this Firefox account either because the 2FA isn't working well with the Authy.

I just want to disconnect them and start over, but there seems to be no way to get out of this multifactor circular hell. And also, while I am very happy to have finally found this help screen to type in my question, it took me a LONG time to even find out where to submit my question -- I had to browse through so many not appliable topics for days until I found where I could send something more than just a happy or sad feedback face. It should be much more straightforward to submit a question. Thanks for any help anyone can provide!

Asked by Muddled 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Can't log in my firefox sync account

Can't log in my firefox sync account on android due to two step authentication. Can't cancel two step authentication on the PC I'm logged in. Can't reset my recovery code… (read more)

Can't log in my firefox sync account on android due to two step authentication. Can't cancel two step authentication on the PC I'm logged in. Can't reset my recovery codes!

Asked by fankata 1 year ago

Answered by fankata 1 year ago

  • Solved
  • Archived

login saved lost

I have exactly the same problem found here: https://support.mozilla.org/en-US/questions/1261967 BUT, I'm using firefox 67.0.2 on linux (opensuse leap 15.0) and I have no … (read more)

I have exactly the same problem found here: https://support.mozilla.org/en-US/questions/1261967 BUT, I'm using firefox 67.0.2 on linux (opensuse leap 15.0) and I have no antivirus running. Also the workaround does not fix the problem. I tried to rename the logins.json corrupted into logins.json (I think the file is still ok, since I looked inside with a text editor (Kate) and I found all my saved "hostname"). No way to reload my saved logins into firefox. Every time I restart firefox with the correct logins.json (the old one renamed) it does not connect to sync and it told me to re-connect to sync. Then, it rename the logins.json and create another file with no saved logins. Please help Thanks

Asked by Davide 1 year ago

Answered by cor-el 1 year ago

  • Solved

Firefox browser losing all passwords after asking me to reconnect to Firefox Sync

Happened once a while back but happened again today. Firefox Sync asked me to reconnect, which I did. After that reconnection, and even if "password" is checked in the pa… (read more)

Happened once a while back but happened again today. Firefox Sync asked me to reconnect, which I did. After that reconnection, and even if "password" is checked in the parameters, all my passwords have disappeared. I do also have Firefox on my phone, which have all my passwords from before the first instance it occured, but it never synchronized to Firefox on my computer. No error messages appears when synchronizing, and everything seems to be normal. Any way to correct the non-synchronization of passwords ? Is there something I'm doing wrong ? Thanks.

Asked by AlexandreP 5 months ago

Answered by AlexandreP 5 months ago

  • Solved

Firefox sync does not sync bookmarks anymore

Hi everyone, Since today, I cannot get Firefox to synchronize my bookmarks on one of my computers. I still can send a tab from this computer to others and vice versa thou… (read more)

Hi everyone,

Since today, I cannot get Firefox to synchronize my bookmarks on one of my computers. I still can send a tab from this computer to others and vice versa though.

Here is an exemple of sync log:

1598260143111 Sync.LogManager DEBUG Flushing file log 1598260143122 Sync.LogManager DEBUG Log cleanup threshold time: 1597396143122 1598260143132 Sync.LogManager DEBUG Done deleting files. 1598260144429 FirefoxAccounts INFO Polling device commands. 1598260144429 Sync.Service DEBUG User-Agent: Firefox/79.0 (Windows NT 10.0; Win64; x64) FxSync/1.81.0.20200720193547.desktop 1598260144429 Sync.Service INFO Starting sync at 2020-08-24 11:09:04 in browser session 8pd4DSAYP9NP 1598260144429 Sync.Service DEBUG In sync: should login. 1598260144430 Sync.Service INFO User logged in successfully - verifying login. 1598260144430 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1598260144431 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1598260144431 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => success.status_ok 1598260144431 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144431 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1598260144431 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1598260144437 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=15967270 1598260144611 Sync.Resource DEBUG GET fail 503 https://sync-600-us-west-2.sync.services.mozilla.com/1.5/92612799/info/collections 1598260144611 Sync.Resource WARN GET request to https://sync-600-us-west-2.sync.services.mozilla.com/1.5/92612799/info/collections failed with status 503 1598260144611 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.server 1598260144611 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144611 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1598260144611 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1598260144611 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144611 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1598260144611 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1598263744611 1598260144612 Sync.ErrorHandler ERROR Sync encountered a login error 1598260144612 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1598260144613 Sync.SyncScheduler DEBUG Next sync in 4413803.3495770125 ms. (why=schedule) 1598260144614 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:1043:15) JS Stack trace: onNotify@service.js:1043:15 1598260144614 Sync.Service DEBUG Not syncing: login returned false. 1598260144614 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Many thanks in advance for your help. Any advice most welcome.

Regards, Renaud

Asked by renaud.morinson 3 months ago

Answered by TyDraniu 3 months ago

  • Solved
  • Archived

Existing account with working sync; password lost

I have a working Firefox sync account, running on two computers already. I tried to log in on a new computer, and received a "Password Incorrect" error. I think this is r… (read more)

I have a working Firefox sync account, running on two computers already. I tried to log in on a new computer, and received a "Password Incorrect" error. I think this is related to the change to Sync in Sep 2015.

My account was created in 2012, and the password is stored in a password manager, so I know it is not lost and not incorrect. The password was last changed in Aug 2012.

I tried following the instructions here: https://support.mozilla.org/en-US/kb/sync-your-firefox-bookmarks-history-passwords-and- but there is already a Sync account with my email address, so it doesn't work.

How do I create a new Firefox account with the existing email address, without losing the existing information? Is it best to delete the account with a connected computer, then create a new account and synchronise again?

Asked by bumpycat 4 years ago

Answered by bumpycat 4 years ago

  • Solved
  • Archived

Yesterday I signed into my account and and installed Firefox on a new computer but my bookmarks were not transferred

Before signing in, I was informed onscreen that all bookmarks would be transferred but none of my details were transferred - so hundreds of irreplaceable bookmarks were l… (read more)

Before signing in, I was informed onscreen that all bookmarks would be transferred but none of my details were transferred - so hundreds of irreplaceable bookmarks were lost. Any help greatly appreciated.

I can't add troubleshooting info as I am using a library computer. I was using Windows 10.

Asked by galliwasp 2 years ago

Answered by Shadow110 2 years ago

  • Solved
  • Archived

Sync replaces new bookmarks with old

I opened a laptop I haven't used in over a year. Firefox down-dated all my bookmarks to the year-old settings which means lost all my passwords, URLs and links that I ha… (read more)

I opened a laptop I haven't used in over a year. Firefox down-dated all my bookmarks to the year-old settings which means lost all my passwords, URLs and links that I had configured. Since the sync is universal, it removed them from ALL my computers. Now, the only way I have of getting the old links, is to restore my entire computer!


needless to say, I am pissed! This is a bug that existed over a year ago and was reported!

For the first time since Firefox was released, I am considering changing to a new browser!

is there any way to recover the new book marks that were deleted?


This is phenomenally stupid!

Asked by veryunhappy1 2 years ago

Answered by cor-el 2 years ago

  • Solved

Firefox sync on different operatin system

Hi, I'm using both Linux and Windows on my computer. I've got problem with firefox sync, on Windows I'm using program like IDM and also use it's extension on Firefox. Mea… (read more)

Hi, I'm using both Linux and Windows on my computer. I've got problem with firefox sync, on Windows I'm using program like IDM and also use it's extension on Firefox. Meanwhile, on Linux this extension is useless. If I turned it off while on Linux, when I relogin to Windows, this extension also get turned off, I understand this is due to Firefox sync nature, but its so ineffective if I've got to turn it on and off while switching between OS.

Is there any workaround for this?

TIA

Asked by Reza Dharmawan 1 month ago

Answered by FredMcD 1 month ago