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  • Archived

I have setup & logged into sync on Mac laptop & android phone - why is no information being exchanged.

I have created and verified a Firefox account today on my Mac laptop (OS X El Capitan) after a fresh install of Firefox. I read all the instructions on how to set up sync… (read more)

I have created and verified a Firefox account today on my Mac laptop (OS X El Capitan) after a fresh install of Firefox. I read all the instructions on how to set up sync on it and my android phone (Lollipop 5.0.1). Both operating systems and Firefox installations are up to date. I have followed the procedures and signed into sync on my phone as well. I have manually synched (selected sync button) on both devices, but my tabs and history are not being transferred between them at all. Both show that they have synched at the times I have attempted, but still absolutely no data exchange.

Asked by abk13 4 years ago

Last reply by guigs 4 years ago

  • Archived

When I try to activate my account, I get an error "Cookies and local storage must be enabled." My preferences are Always accept cookies, keep until they expire

I keep being asked to activate my account. My preferences on cookies always accept them. So I don't know how to resolve the issue. Occasionally other sites also say I mus… (read more)

I keep being asked to activate my account. My preferences on cookies always accept them. So I don't know how to resolve the issue.

Occasionally other sites also say I must enable cookies.

Cookies are enabled. I don't know what else to do since my settings say they are already enabled.

Asked by alexmcmillan 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

Why sync does not work???

Sync does not work (Samsung Galaxy Core 2) (the latest version of Firefox), and computer does not work. I can not log in to my account. Why is that??? Correct any errors,… (read more)

Sync does not work (Samsung Galaxy Core 2) (the latest version of Firefox), and computer does not work. I can not log in to my account. Why is that??? Correct any errors, please !!!!

Asked by firdavsef 4 years ago

Last reply by Sashoto Seeam 4 years ago

  • Solved
  • Archived

does not give option to sync, register, or login

I'm trying to sync my firefox, but when I go to my preference page, nothing is listed and it doesn't give me the the option to add a device, register, or anything. It's l… (read more)

I'm trying to sync my firefox, but when I go to my preference page, nothing is listed and it doesn't give me the the option to add a device, register, or anything. It's literally a blank window. I can't find where to register on mozilla and when I go to sign in, it says incorrect username/password. I asked to send the password, but the emails never showed up. This is extremely annoying and frustrating and your support site is just sending me in circles.

Asked by spitecookie 4 years ago

Answered by spitecookie 4 years ago

  • Archived

Sync code problems

Firefox 42.0 incompatible w/limpet.net/key I absolutely do NOT want to change browaser versions for this since other versions don't work with more used features. Is ther… (read more)

Firefox 42.0 incompatible w/limpet.net/key

I absolutely do NOT want to change browaser versions for this since other versions don't work with more used features.

Is there another way to get the sync code for Android?

Asked by FrustratedOnFF 4 years ago

Last reply by FrustratedOnFF 4 years ago

  • Archived

How does the Firefox browser know what outside device, my android tablet, to sync with?

This sync from Firefox browser to to my Android tablet is driving me up a wall. I created a sync account and downloaded Firefox for Android for my tablet. Then tried too … (read more)

This sync from Firefox browser to to my Android tablet is driving me up a wall. I created a sync account and downloaded Firefox for Android for my tablet. Then tried too sync from the desktop browser and then from the table without success. Then I realized sync needs to know what device and where the device is located. But I haven't found any information on how to link a device to sync.

So I give up. How does sync find my tablet? What is the procedure to add a device so sync can find it?

Sheilah Say

Asked by Sheilah 4 years ago

Last reply by John99 4 years ago

  • Archived

Update to Firefox 44.0 disconnects SYNC

It appears that the latest update to FF44.0 disconnects/logs out the browser from SYNC. Unless you happen to notice the little Icon above the menu icon you won't know you… (read more)

It appears that the latest update to FF44.0 disconnects/logs out the browser from SYNC. Unless you happen to notice the little Icon above the menu icon you won't know you are no longer connected. While all it takes is logging back in it would have been nice if after the update a tab would have appeared telling us that we needed to log back in.

Asked by Steve E 4 years ago

Last reply by the-edmeister 4 years ago

  • Solved
  • Archived

No e-mail for verification received

i mistakenly insert 0 years during the mozilla registration process now i don't receive any mail verifying my account. when i set up a new account with a different mailad… (read more)

i mistakenly insert 0 years during the mozilla registration process now i don't receive any mail verifying my account. when i set up a new account with a different mailaddress i receive an e-mail immediately. is mi mail *** blocked for security reasons ? my real age is 21.

edit: removed personal information for your protection. (philipp)

Asked by plumi 4 years ago

Answered by philipp 4 years ago

  • Archived

Can't browse sync webpage

I installed Firefox 42 on my new computer and now I want to sync all settings with my Firefox account. However, I cannot see the log-in interface when I click on "Get sta… (read more)

I installed Firefox 42 on my new computer and now I want to sync all settings with my Firefox account. However, I cannot see the log-in interface when I click on "Get started" from "Sync" tab in "Option" menu (see picture).

What is the problem of my browser/system? Any reply would be appreciated.

Asked by baole 4 years ago

Last reply by the-edmeister 4 years ago

  • Solved
  • Archived

Existing account with working sync; password lost

I have a working Firefox sync account, running on two computers already. I tried to log in on a new computer, and received a "Password Incorrect" error. I think this is r… (read more)

I have a working Firefox sync account, running on two computers already. I tried to log in on a new computer, and received a "Password Incorrect" error. I think this is related to the change to Sync in Sep 2015.

My account was created in 2012, and the password is stored in a password manager, so I know it is not lost and not incorrect. The password was last changed in Aug 2012.

I tried following the instructions here: https://support.mozilla.org/en-US/kb/sync-your-firefox-bookmarks-history-passwords-and- but there is already a Sync account with my email address, so it doesn't work.

How do I create a new Firefox account with the existing email address, without losing the existing information? Is it best to delete the account with a connected computer, then create a new account and synchronise again?

Asked by bumpycat 4 years ago

Answered by bumpycat 4 years ago

  • Archived

I've followed all the online suggestiond and still haven't gotten a accound confirmation e-mail. what am i doing wrong?

I have spent hours looking through all the online help guides om the website. I've added accounts.firefox.com to my e-mail whitelist. My confirmation link e-mail still ha… (read more)

I have spent hours looking through all the online help guides om the website. I've added accounts.firefox.com to my e-mail whitelist. My confirmation link e-mail still hasn't arrived.

Asked by Vila01 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox Account password reset email doesn't arrive for 20+ minutes, when it does, link is expired

I've now made two attempts to reset my Firefox Sync account password today. Both times, it took over twenty minutes for my reset email to arrive, and each time I've click… (read more)

I've now made two attempts to reset my Firefox Sync account password today. Both times, it took over twenty minutes for my reset email to arrive, and each time I've clicked on the 'Reset Password Now' link, I've received a page that says 'The link you clicked to reset your password is expired.' What needs to be done to resolve this?

Asked by hbhbhbhb 4 years ago

Last reply by Wesley Branton 4 years ago