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FVD Speed Dial

Hello, My name is Marina. I'm user of Mozilla for a long time. I have saved all my working link in the tool Speed Dial. It was for 3 years. It all my work. Today I'm shoc… (read more)

Hello,

My name is Marina. I'm user of Mozilla for a long time. I have saved all my working link in the tool Speed Dial. It was for 3 years. It all my work. Today I'm shocked and don't know how I can restart it. Could you please help me with this issue?

Asked by Maryna_Bardashova 1 week ago

Last reply by cor-el 1 week ago

Sorry. We’ve locked your account.

Hey I was just trying to login to my account after I created a new windows and I got this issue The confirmation email we sent to *********@gmail.com was returned and we… (read more)

Hey I was just trying to login to my account after I created a new windows and I got this issue The confirmation email we sent to *********@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account. No longer own that email? Create a new account

Well can you just unlock my account as I know the password and have big data needed there. Also this email is closed by google and I mean closed not forgotten so it won't receive any emails.

Asked by lreed5033 6 days ago

Last reply by Bithiah 2 days ago

Can't reset Firefox account password: "Reset password with this email type is not currently supported"

I have a duplicate Firefox account that I would like to close. I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to re… (read more)

I have a duplicate Firefox account that I would like to close.

I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset".

The API response includes the error message "Reset password with this email type is not currently supported".

My account email address ends in @hey.com. Is this domain not allowed for password resets?

Asked by grantt 4 days ago

Last reply by cor-el 4 days ago

I can't get my Motorola G7 power phone to sync with HP 15 Notebook laptop. the QR code scanner will not come up on my phone to scan it off of laptop.

I can't get my Motorola G7 power phone to sync with my HP 15 Notebook laptop. They're both on the same network and I'm opening both of my browsers and Firefox wisher set … (read more)

I can't get my Motorola G7 power phone to sync with my HP 15 Notebook laptop. They're both on the same network and I'm opening both of my browsers and Firefox wisher set as my default browsers and my phone will not pull up the QR scan code app.

Asked by Dirty D 1 day ago

Last reply by Seburo 1 day ago

Sync do not work on my work computer

Hello, I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems. What informa… (read more)

Hello,

I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems.

What information could be useful to resolve this problem ? thank in advance.

Asked by pagouy 1 day ago

Last reply by FredMcD 20 hours ago

  • Archived

Why Firefox is not the best?

Hi, I just what to communicate that at the beginning, if Firefox was the best it was because it was the most faster browser. Now with all possibility and extension Firefo… (read more)

Hi, I just what to communicate that at the beginning, if Firefox was the best it was because it was the most faster browser. Now with all possibility and extension Firefox is too slow.

For example last time I want to search on Google ask and the request take 1minute because the browser made an update.

Imagine a little Firefox who start instantly! Imagine a little Firefox who take 10 mo ram with 10 Tab ( personally I don't think it's possible but it's the idea)

Sorry for my English, but I hope that a team build a new Firefox, little Firefox because actually any browser ( Chrome, edge, opera, safari) have this possibility.

Best regards My old best browser Firefox.

Asked by ch.hirsinger 1 year ago

Last reply by covid19 11 months ago

  • Archived

Firefox Sync not working

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem… (read more)

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem?

Asked by Pouryanno 1 year ago

Last reply by Dale 11 months ago

  • Archived

Syncing disabled on android

Hi, I am signed in on 2 pc's and an android phone (Galaxy note 8). The pc's sync between them just fine but the phone won't. While I can send tabs between the phone and t… (read more)

Hi, I am signed in on 2 pc's and an android phone (Galaxy note 8). The pc's sync between them just fine but the phone won't. While I can send tabs between the phone and the pc's since the last update I cannot sync any items at all on the phone.

a. On the phone the "last synchronized" line shows "never". b. All options to select synchronization items are grey and cannot be selected. c. Tapping the sync symbol does not do anything.

I tried: 1. Signing in and out on all devices. 2. Restarting all devices. 3. Forcing sync on all devices.

I do not want to lose my phone history or bookmarks and do not want to uninstall the app. This also means I cannot revert to an older version as that would delete the history and bookmarks.

I have tried logging in on a different phone with firefox V61 and had no issues with the sync.

Asked by roi 1 year ago

Last reply by Seburo 10 months ago

  • Archived

How do I use my recovery key to recover my Firefox account when I forgot my password?

Hello, I got logged out of my Firefox account on Firefox for Android. However I am synced to my Firefox account on the desktop Firefox, and I also have my recovery key. O… (read more)

Hello,

I got logged out of my Firefox account on Firefox for Android. However I am synced to my Firefox account on the desktop Firefox, and I also have my recovery key.

On Firefox for Android, when I click "Forgot your password?", I get a page asking me to enter my email address and to click a "reset" button. But it is written that resetting my password means resetting my account.

I don't want to reset my account, so how do I use the recovery key I have? Does the "reset" button send me an email which will offer me the possibility to use the recovery key?

This process is not very clear, thanks in advance for your help!

Asked by mdoyen4 1 year ago

Last reply by Rex 8 months ago

  • Archived

Sync - data lost - strategy to restore data wanted

I have used sync for long on several devices and different operating systems (Win 7, Win 10, IOS) in parallel. Most interesting and useful is for me synchronisation of th… (read more)

I have used sync for long on several devices and different operating systems (Win 7, Win 10, IOS) in parallel. Most interesting and useful is for me synchronisation of the toolbars with Bookmarks. It worked fine up to today. Today I opened Firefox and found my bookmarks as they were about two years ago. Oops... so I tried to synchronize but failed. No changes were applied to my bookmarks. I assume, my bookmarks are also being stored on several other devices I used for Firefox. However the newest sinchronization on the mozilla server does not contain the accurate valuable data. How can I manage to save sync data from a destinct device to the sync server and determine that as the current data set to be valid for synchronization with all my other devices? In other words: set the direction for synchronization. I did not find this option on my current (82.0.3 (64-Bit)) installation. Could anybody help me? Thanks Juergen

Asked by Hanofahrer 1 year ago

Last reply by Kris 7 months ago

  • Archived

Do collections sync?

Hello, I use Firefox on my phone and on my tablet. I have collections on my phone, but they don't show up on my tablet. Do they not sync with each other? Thanks, Kris B.… (read more)

Hello, I use Firefox on my phone and on my tablet. I have collections on my phone, but they don't show up on my tablet. Do they not sync with each other?

Thanks, Kris B.

Asked by mytaeacct 1 year ago

Last reply by Seburo 12 months ago

  • Archived

Firefox Account verification problem

Dear Volunteer, First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private brow… (read more)

Dear Volunteer,

First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private browsing, the second one for work browsing, and I use them via different Firefox profiles. The configuration of the private account (adam**********y@gmail.com) was succesful. But the configuration of the work account (s****i@orfk.police.hu) was not. I've used this accounts since 2013, and I'd reconfigured them so many times, and there wasn't any problem until now. The actually problem is the unreceived verigfication email. I've tried the actions below: - checking email working -> Perfectly works. - checking spam folder -> There is no any mail in the spam folder. - adding accounts@firefox.com to contact list -> Done. I did not get the verification emails. The administrators probably changed the security settings. I cannot log in, I cannot sync. I tried to send you this letter from my work e-mail, but I did not find any support address, just this option. How can I resolve this problem? Thans for your help.

Kind regards,

Adam Sterbinszky

Asked by adamsterbinszky 1 year ago

Last reply by Kiki 12 months ago