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  • Archived

finding Sync Recovery Key

I have a working Firefox Sync account with 3 computers synced. That is, I already have working 3 computers with a working Sync account across them. I want to add a 4th co… (read more)

I have a working Firefox Sync account with 3 computers synced. That is, I already have working 3 computers with a working Sync account across them. I want to add a 4th computer, but I need my recovery key. I don't have it. The instructions say, To get a copy of my Recovery Key, I need to "At the top of the Firefox window, click on the Firefox button and then click options, then Sync, then Manage Account." I can't find a Firefox button with any choice of Options. There is an Options choice under Tools, but under Sync, but there is no Manage Account button. I can't start over and re-register because Firefox says my email account already has an account (I agree). Please, where is this Manage Account button?

Asked by Metron 7 years ago

Last reply by Steelbreese 7 years ago

  • Archived

just tried to (reluctantly) set up sync. signed in and immediately got hit with a demand to download firefox to my phone to complete setup. that won't work

tried to setup sync and immediately was hit with a demand to download firefox to mobile to complete setup. sorry firefox doesn't work on my phone ( at least until you fix… (read more)

tried to setup sync and immediately was hit with a demand to download firefox to mobile to complete setup. sorry firefox doesn't work on my phone ( at least until you fix it so it doesn't take forever to load anything) too bloated even without the bloat. can't get past that screen to try to sync anything. If I can't and actually won't install firefox on the phone because it's too slow how do I setup sync? If you are wondering it's an android and the last release of android 7. I deleted the account since I can't do anything with it that is useful. BTW I don't care for pocket and the other default goodies added to the toolbar so as I said having a firefox account is pretty useless. Can I setup SYNC without my mobile as part of the requirements? Have 2 tablets, a desktop, and a laptop and that is all the devices I'm interested in syncing. My phone is not one of them.

Asked by desertmouse 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

I Do not get any confirmation email for account

Tried all night to get a account, stopped my antivirus prog, checked my email acount, but still no returning lenk for setup. Last is that it says that my email is not a e… (read more)

Tried all night to get a account, stopped my antivirus prog, checked my email acount, but still no returning lenk for setup. Last is that it says that my email is not a email?

Asked by jonsalve 2 years ago

Last reply by guigs 2 years ago

  • Archived

Firefox Sync Spins continuously and I have to force quit

macos sierra 10.12.6 firefox 61.0 (probem has been ongoing for about 1.5 months though) about 3000 bookmarks Almost every session, I come to do some task with bookmarks, … (read more)

macos sierra 10.12.6 firefox 61.0 (probem has been ongoing for about 1.5 months though) about 3000 bookmarks

Almost every session, I come to do some task with bookmarks, usually just move a bookmark, and I find the bookmark won't move, I can't make any edits to Library e.g.: I can't save any open tabs as bookmarks

I found after investiagion that firefox has got stuck syncing. so: if I look at my sync wheel, its blue and will never stop spinning. If I close my browser, the firefox process doesn't quit and will hang indefinitely until Force Quit. When I restart, firefox has lost all browsing history and bookmarks changes i performed in the last session. Bear in mind here that, because I couldn't make any changes in Library and to get to the state where I can again means force quitting, that this means as soon as the problem hits, i've lost a way to retrieve any open tabs - they all have to be torn down and be lost! So its a serious problem. Its happening several times a day.

It isn't happening every time firefox sync though - firefox can sync without getting stuck, it seems to happen WHEN i'm doing work with bookmarks (not necessarily in Library, can be though the dropdowns)

I've been looking at https://bugzilla.mozilla.org/show_bug.cgi?id=1397163 but the guy there had more than 10 times the number of boomarks i do, and all in one folder. I do not have many bookmarks all in one folder, so I cannot use the fix there to help me

I've already tried exporting and then importing my bookmarks. I've tried deactiviating all my plugins. I've also totally refreshed my profile. Since refreshing my profile has recreated everything including my places.sql, I'm not sure what else locally I can do to troubleshoot?

Asked by tonywoode 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Sync is creating folders/bms that existed in the past or never existed

FF 72.0.1 for Windows. See if I can explain this problem. I migrated Chrome bookmarks to a new profile on my desktop. I cleaned up the migration bookmarks and saved to… (read more)

FF 72.0.1 for Windows. See if I can explain this problem. I migrated Chrome bookmarks to a new profile on my desktop. I cleaned up the migration bookmarks and saved to an html file for a backup. I also created a new profile on my laptop that I did attempt to sync with the desktop which was when I first noticed issues with the synced bookmarks/folders.

RIght now I have sync turned off on both machines and am concentrating only on the desktop. I deleted all the bookmarkbackups directory files and deleted places.sqlite and imported the saved html file to get the desktop where I want it. However, when I turn sync on (with sync turned off on the laptop) it adds folders and bookmarks, some of which were NOT there in the Chrome migration and some duplicates that I had created on the laptop. Deleting the WEAVE directory makes no difference. I don't know where this information is coming from, whether cache or ff backups, but I want to have a clean set of bookmarks, that I can sync to a clean laptop.

Can someone please tell me where this previously synced (some not) information is coming from so I can delete and start from scratch.

Asked by dmcmillen 9 months ago

Last reply by MA 2 Oliveira 6 months ago

Recover Firefox password without losing bookmarks and saved logins

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my … (read more)

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my saved passwords. Today I got a new computer and wanted to sync with my Firefox from the old computer. The old computer is asking for a Firefox password, which I don't have (I've tried everything I can think of but I set it 10 years ago). I searched for help online and tried setting a "Master Password." Now, despite entering the EXACT password I selected, it is saying it's wrong and I'm locked out of all of my saved logins on the original computer as well.

I have a secondary email but nothing seems to generate a recovery email (yes, I am stupid and didn't enable recovery key and now I cannot do it because I don't have the password). Is there any way for me to get back into my saved logins? I am using the old computer to work from home and cannot complete any work now. The company sent me a brand new laptop, but all of my logins and passwords are on the old computer tha now wants a master password.

Asked by rl.witter 4 months ago

Last reply by jscher2000 4 months ago

  • Archived

Firefox does not Sync my bookmarks from my PC to my Android Phone (Zombie problem is back again!!!)

Hi, I'm using Firefox 18.0.2 on my several PC's and synch works fine between them. But on my Smasung Note 2 (Android 4.1.2) Firefox could never synched bookmarks from PC.… (read more)

Hi,

I'm using Firefox 18.0.2 on my several PC's and synch works fine between them. But on my Smasung Note 2 (Android 4.1.2) Firefox could never synched bookmarks from PC. However opened tabs seems to be synchronized from PC to my mobile phone. But none of mbookmay PC rks seems on my Phone. I got no error message after synch operation on my android phone. But no bookmarks synchronized.

All options including Bookmarks selected under what to synch menu. I also tried only to select bookmarks, but helped.

I'm waiting this feature to work during a few months, through different firefox PC and android releases, now as a final hope I'm contacting with you.

My synch usename is buyukbang@gmail.com and I'm using default Firefox server.

I'm sure there is a bug blocking my bookmarks to be synched to my Android Phone , I really want to help Firefox devs to fix these bug.

Regards....

Asked by buyukbang 7 years ago

Last reply by exemplari 7 years ago

  • Archived

Sync not syncing preferences/settings between PCs.

I have 2 computers that are both newly (and fully) formatted. Both are running win7 64bit with the latest firefox, and on the first one i have set up the entire Firefox w… (read more)

I have 2 computers that are both newly (and fully) formatted. Both are running win7 64bit with the latest firefox, and on the first one i have set up the entire Firefox with all the bookmarks and addons and settings.

When i log into sync on my 2nd computer it does sync the addons and the bookmarks - but none of the settings/preferences. I did make sure that the preferences are checked in the Sync settings, and i have tried the sync now button. I also tried logging out of sync and back into it, restarting my PC, resetting firefox to default and even deleting all firefox profiles and settings files. I have cookies allowed/enabled in case that is relevant, and firefox is updated to the latest version.

Can anyone tell me how do i make firefox sync the preferences? It is the most important part of the "sync" feature for me, and it is not working :(

Asked by Bogdanov89 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

Sync says it is sending me a password reset but I never receive it

I have never had Sync work on a consistent basis for me. I am trying yet again to start from scratch to make it work right. I asked for Sync online to email a password … (read more)

I have never had Sync work on a consistent basis for me. I am trying yet again to start from scratch to make it work right.

I asked for Sync online to email a password reset, and it says that it sent the password reset, but I never recieve the email. I know I am not inputting my email address incorrectly.

I also tried a different email address and Sync correctly rejects the email address as not having a Sync account.

Asked by MrPisces 8 years ago

Last reply by Genesistt 7 years ago

  • Archived

Share between several platforms, dual/multiple boot

Hi here!! I review a lot of mozilla docs (out dated or without complete info), forums, googling ... about how to share firefox/thunderbird/ligthing data between platforms… (read more)

Hi here!! I review a lot of mozilla docs (out dated or without complete info), forums, googling ... about how to share firefox/thunderbird/ligthing data between platforms on dual/multiple boot system. Every user in same trouble are repeating (copy/paste) in the solution to share the SAME FULL PROFILE on all platforms. I review profile data and folders and I can see files and config data that are platform dependent; then I think that share FULL PROFILE between is not the best approach, for example Linux and Windows will produce several problems (and a lot of problems with the add-ons) In these same mozilla docs recommends to share only data and maintain custom profile for each platform, but not more info how to do it. Please can some kind advanced :) provide some info about the correct approach. Or a better tech info about how is possible the recommendation of sharing same profile between platforms without problems. Because with the current doc info, there is no way to get a clear answer (Almost I can't :~). Thx guys!

Asked by tyler_durden_explorer 5 years ago

Last reply by John99 5 years ago

  • Archived

locked out of sync account

My sync account has locked me out. I really need to access the bookmarks for my job today. I would appreciate any assistance offered. Here is a screen shot of the error… (read more)

My sync account has locked me out. I really need to access the bookmarks for my job today. I would appreciate any assistance offered.

Here is a screen shot of the error message I am receiving.

Asked by onlinesyncsupport 4 years ago

Last reply by John99 4 years ago

  • Archived

Desktop bookmarks jumbled after sync setup with Android

Every time I set up sync on my Android device, the bookmarks on my Desktop firefox end up jumbled. I've been using Firefox 10, Beta 11+12 and Aurora 12+13 on my Galaxy Ne… (read more)

Every time I set up sync on my Android device, the bookmarks on my Desktop firefox end up jumbled.

I've been using Firefox 10, Beta 11+12 and Aurora 12+13 on my Galaxy Nexus and every time I set up sync, the bookmarks on my desktop Firefox (Win7x64, v. 12 + Beta 13) end up all jumbled. Reordering takes time and nerves, and I wonder if there is way to prevent this.

Asked by Janzomaster 8 years ago

Last reply by Nick Alexander 8 years ago

  • Archived

Puzzled why there are no review pages for Firefox Sync. Almost no documentation, either.

XMarks is closing. Eversync is unreliable. So the only sync in town for Firefox users is Firefox Sync. That makes it a shame that Mozilla doesn't have a review page, … (read more)

XMarks is closing. Eversync is unreliable. So the only sync in town for Firefox users is Firefox Sync.

That makes it a shame that Mozilla doesn't have a review page, where users can rate Firefox Sync and talk over their experiences. It would greatly reassure potential users.

Also, Firefox Sync is under-documented. Does it have, like XMarks, a facility by which users can access their bookmarks when they cannot access their local browsers, e.g. when travelling? No way of knowing, without trying it! Does it sync Folders and the arrangement of links within folders accurately? No way of knowing, without trying it! Does it allow uploads to the server, downloads from the server? No way of knowing, without trying it!

Come on Firefox, a few pages of documentation, please!

Asked by matthewmontagupollock 2 years ago

Last reply by Happy112 2 years ago

My passwords disappeared

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "s… (read more)

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "saved passwords", and it's totally empty. I really hope it's fixable. I've always proceeded with auto-fill. There are passwords I haven't manually typed in over three years.

Asked by Brandonheatu 3 months ago

Last reply by aditya81028 3 months ago

  • Archived

where is the recovery key for the final step in the sync setup?

I have account from a previous attempt. On device one, I go to set up sync. I answer I have an account [attempt to reset the account resulted in "email address already … (read more)

I have account from a previous attempt. On device one, I go to set up sync. I answer I have an account [attempt to reset the account resulted in "email address already in use" error]. Device 1 shows three pair a device codes.

Device 2: I go to the Firefox home page. I choose sync at the bottom, and enter the three codes on device number 2. I then answer that I have an account, enter my user name and password, and am asked for a recovery key which is to be found under sync options on device one. It is not: all I have are the options for what data is to be migrated [and I checked all].

How do I complete the sync procedure?

Asked by jdkoerner 7 years ago

Last reply by the-edmeister 6 years ago

  • Archived

How can I set up FF sync so I don't have to keep repeating the data entry of <Tools><Set up Sync> Account, Password, Sync Key every time?

On my PC with FF7 each time I exit FF and re-enter or reboot I have to go through the whole FF Sync Set up again: <Set Up Sync>, "I already have a user account", &l… (read more)

On my PC with FF7 each time I exit FF and re-enter or reboot I have to go through the whole FF Sync Set up again: <Set Up Sync>, "I already have a user account", <connect> "I don't have the device with me" then cut + paste: "account", "Password", "Sync Key", <Next><Finish> In order to Sync with my iPad. What do I need to do to make the setup more permanent? Why does the data go lost?

Asked by tractorganic 9 years ago

Last reply by cor-el 9 years ago

  • Archived

есть ли в браузере Визуальные виджеты (закладки? как в других браузерах, смотрите скриншот.

есть ли в браузере Mozilla Firefox Визуальные виджеты (закладки)? как в других браузерах, смотрите скриншот. и ещё можно ли где-нибудь получить ответ на русском языке? … (read more)

есть ли в браузере Mozilla Firefox Визуальные виджеты (закладки)? как в других браузерах, смотрите скриншот. и ещё можно ли где-нибудь получить ответ на русском языке?

Asked by Дмитрий 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

I can not get a new computer to your old information .

I had my latest firefox sync . Then I bought a new computer. I logged on to the firefox sync. but no information was coming . bookmarks, password, history, addons nothing… (read more)

I had my latest firefox sync . Then I bought a new computer. I logged on to the firefox sync. but no information was coming . bookmarks, password, history, addons nothing. please help me. i need them.

Asked by stronger 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Two different sets of bookmarks, and I want to make sure the best one wins. How?

I have different bookmarks sets on my two PCs, one correct (A), the other full of holes and missing files (B). In addition despite being told in the user interface that … (read more)

I have different bookmarks sets on my two PCs, one correct (A), the other full of holes and missing files (B). In addition despite being told in the user interface that the PCs synced an hour ago, they haven't.

I try to follow https://support.mozilla.org/en-US/kb/sync-your-firefox-bookmarks-history-passwords-and-#w_step-1-unlink-all-of-your-devices-from-the-old-sync but fall down at the first hurdle:

"Click the menu button Fx57Menu and choose Options. Select the Sync panel. "

But I don't see a Sync panel.

Similarly there are frequent instructions such as:

"On a computer:

   Click the menu button New Fx Menu and choose Sign in to Sync and follow the instructions to create your account. "

There is no Sign in to Sync on my computer, despite my having logged in to Firefox Sync and being told that my PCs are syncing.

Odd.

Anyway, assuming that someone can point me in the right direction on this puzzling connundrum, I still have the problem of two very different bookmarks sets, A and B. I don't want B to pollute A, in fact I would like A to overwrite B. How to ensure that happens?

Asked by matthewmontagupollock 2 years ago

Last reply by markhammond 2 years ago

  • Archived

Sync has stopped working.

Sync has stopped working. I have searched for a way to resolve this with no joy. From a previous users thread I found this, "Here are the steps to expedite the process:… (read more)

Sync has stopped working. I have searched for a way to resolve this with no joy.

From a previous users thread I found this,


"Here are the steps to expedite the process:

   Install About Sync from https://addons.mozilla.org/en-US/firefox/addon/about-sync/, then open about:sync.
   In the “General Options” section at the top, choose “Actively looking for issues and want detailed logging”.
   Try to sync again.
   In the "Log Files and Diagnostics” section, click "download them as a zip file”, and either attach that file to a bug, or upload it to https://send.firefox.com or another file sharing service where we can access it. "


I installed the "About Sync" tool and ran it. Here is the Zip log,

https://drive.google.com/open?id=14uAGFzLAVLWnLaywQNhdtNm_IZ6r6JRr

Asked by Ron 2 years ago

Last reply by Shadow110 2 years ago