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  • Archived

finding Sync Recovery Key

I have a working Firefox Sync account with 3 computers synced. That is, I already have working 3 computers with a working Sync account across them. I want to add a 4th co… (read more)

I have a working Firefox Sync account with 3 computers synced. That is, I already have working 3 computers with a working Sync account across them. I want to add a 4th computer, but I need my recovery key. I don't have it. The instructions say, To get a copy of my Recovery Key, I need to "At the top of the Firefox window, click on the Firefox button and then click options, then Sync, then Manage Account." I can't find a Firefox button with any choice of Options. There is an Options choice under Tools, but under Sync, but there is no Manage Account button. I can't start over and re-register because Firefox says my email account already has an account (I agree). Please, where is this Manage Account button?

Asked by Metron 8 years ago

Last reply by Steelbreese 7 years ago

  • Archived

How do I synch Firefox with my iPad?

I have a Mac OS X with Snow Leopard software and a wifi Airport Express connection. Can I add Firefox to my iPad I? I already have Safari but Firefox is my preferred ISP… (read more)

I have a Mac OS X with Snow Leopard software and a wifi Airport Express connection.

Can I add Firefox to my iPad I?

I already have Safari but Firefox is my preferred ISP. I have a Firefox Sync Key but don't know how to use it.

Thanks

Asked by kchrist499 9 years ago

Last reply by Ibai 9 years ago

  • Archived

How do I retrieve my sync tabs?

I've synced both pcs like the directions tell to. Everything is synced. I need to retrieve my open tabs on PC1 onto PC2 however there are no options anywhere that tell me… (read more)

I've synced both pcs like the directions tell to. Everything is synced. I need to retrieve my open tabs on PC1 onto PC2 however there are no options anywhere that tell me how to.

How exactly do i retrieve any of the items that are synced? especially my open tabs?

Kind of pointless to sync tabs if i cant retrieve it.

Asked by xxx4reggie 10 years ago

Last reply by jpjarosz 8 years ago

  • Archived

Firefox does not Sync my bookmarks from my PC to my Android Phone (Zombie problem is back again!!!)

Hi, I'm using Firefox 18.0.2 on my several PC's and synch works fine between them. But on my Smasung Note 2 (Android 4.1.2) Firefox could never synched bookmarks from PC.… (read more)

Hi,

I'm using Firefox 18.0.2 on my several PC's and synch works fine between them. But on my Smasung Note 2 (Android 4.1.2) Firefox could never synched bookmarks from PC. However opened tabs seems to be synchronized from PC to my mobile phone. But none of mbookmay PC rks seems on my Phone. I got no error message after synch operation on my android phone. But no bookmarks synchronized.

All options including Bookmarks selected under what to synch menu. I also tried only to select bookmarks, but helped.

I'm waiting this feature to work during a few months, through different firefox PC and android releases, now as a final hope I'm contacting with you.

My synch usename is buyukbang@gmail.com and I'm using default Firefox server.

I'm sure there is a bug blocking my bookmarks to be synched to my Android Phone , I really want to help Firefox devs to fix these bug.

Regards....

Asked by buyukbang 7 years ago

Last reply by exemplari 7 years ago

  • Archived

how do I find my recovery key

on my Android phone. where and how do I gey my recovery key. This is very confusing amd about ready to give up From what foxfire window do I go to in order toclick option… (read more)

on my Android phone. where and how do I gey my recovery key. This is very confusing amd about ready to give up From what foxfire window do I go to in order toclick options then select sync panel please help me get my recovery key.

Asked by LindaCreevey3154 8 years ago

Last reply by Ibai 8 years ago

  • Archived

Pair Firefox Sync on Android with new computer

On my PC I clicked "Set Up Sync" and then "I Have an Account" ans it asks to enter the code on my other device. So I went onto my Android Samsung Galaxy Nexus and opened … (read more)

On my PC I clicked "Set Up Sync" and then "I Have an Account" ans it asks to enter the code on my other device. So I went onto my Android Samsung Galaxy Nexus and opened Firefox.

Went to the home screen and there is not Sync button. Only; Top sites, Your tabs from last time, Add-ons for your Firefox, and Synced Tabs.

Going to More -> Settings -> Sync -> Account with Firefox Sync. It only shows an option to not sync and says when it last synced. The more only shows; Sync now, remove account and help.

Where do I enter the code on my Android so I can set up Firefox Sync on my PC?

Asked by dleggo 7 years ago

Last reply by matahpi 7 years ago

  • Archived

Firefox Sync - Syncing status

Is there a way to check the status of current syncing process on Firefox desktop? I don't know when it finishes syncing. sometimes it takes a lot of time before i can saf… (read more)

Is there a way to check the status of current syncing process on Firefox desktop?

I don't know when it finishes syncing. sometimes it takes a lot of time before i can safely close the browser. and other times I closed before it finished.

Asked by Ties 8 years ago

Last reply by cor-el 8 years ago

  • Archived

How safe is syncing passwords?

I am setting up syncing between a few computers and I am wondering if syncing passwords is safe. It is my understanding that when syncing passwords, they are first decryp… (read more)

I am setting up syncing between a few computers and I am wondering if syncing passwords is safe.

It is my understanding that when syncing passwords, they are first decrypted using the master password, then encrypted using the Sync key and sent on the server. After retrieving them on another device they are decrypted using the Sync key and then encrypted using the master password of that device. So they are not saved in clear text anywhere and it would appear that they are safe against someone getting access to any of my devices or to the sync server.

However, I see one possible way of getting the passwords. Let's suppose someone gets access to one of my devices. Then, they can go to the Sync tab in the Options and click on Pair a device. Using a device of their own, without a master password (or with their own), they get device syncing code and enter it on my device. Then, on their device, they have access to my passwords.

Am I right? Is such a thing possible? Wouldn't it be better to use the same master password on all devices to make such an attack impossible?

Thank you for your help!

Stéphane

Asked by StephaneLarouche 7 years ago

Last reply by elliottslaughter 7 years ago

  • Archived

I would like to delete my firefox sync account - how can I do it?

I accessed this link: https://services.mozilla.com/delete-account/ and entered my username and password. But got this message: "An unexpected error occured. Please try ag… (read more)

I accessed this link: https://services.mozilla.com/delete-account/

and entered my username and password. But got this message: "An unexpected error occured. Please try again later"

I have tried this a number of times but get the same message.

Asked by divya124 10 years ago

Last reply by Bleedyoudry213 9 years ago

  • Archived

firefox sync

I've been having unbelievable trouble with the firefox sync. I don't understand why I can't just have an account, log into it, and hit "sync my info" or something and tha… (read more)

I've been having unbelievable trouble with the firefox sync. I don't understand why I can't just have an account, log into it, and hit "sync my info" or something and that be it. I'm so unbelievably frustrated with this "recovery key" business, and I have NO other devices, but it keeps asking me when I hit the "I have an account," that I have to get this information from another computer/device. Why can't I just get an e-mail with this key? And I don't understand how to even get a new recovery key if I can even find out where the one I have currently is! Again, is there no way for me to just log in and find that information? It's driving me crazy, and I'm... I'm just reaching the end of my mental rope, it's so ridiculous.

Asked by Euchred 7 years ago

Last reply by lvhjr 7 years ago

  • Archived

Bookmarks not syncing

Windows 7, Pro, 64-bit with the latest FF. I was using FF last night and all of my bookmark toolbar items disappeared. All the bookmarks disappeared out of my bookmarks f… (read more)

Windows 7, Pro, 64-bit with the latest FF. I was using FF last night and all of my bookmark toolbar items disappeared. All the bookmarks disappeared out of my bookmarks folder also. I tried restoring from a backup with no luck. No errors, just no restored bookmarks.

So I tried resetting the Sync and replacing what was local with my Sync data. That did not work as well. Passwords synced, but not bookmarks.

I then tried uninstalling FF and having it remove my personal settings and did a fresh install. Reconnected to Sync. Again passwords synced, but no bookmarks.

Asked by retro77 8 years ago

Last reply by cor-el 8 years ago

  • Archived

Sync not working on Firefox 29

Hi, I have a problem with Sync on Firefox 29. I have followed the steps to switch to the new version of Sync, but the Sync icon never stops "syncing" (it's blue and conti… (read more)

Hi, I have a problem with Sync on Firefox 29. I have followed the steps to switch to the new version of Sync, but the Sync icon never stops "syncing" (it's blue and continuously rolling), and no data is transferred on my Sync account since I can't retrieve it in other devices or computers. I tried it with two different (and new) accounts... What's the problem?

Thanks

Asked by double002 6 years ago

Last reply by Aimhere 6 years ago

  • Archived

How to delete cookies on Android phone without removing Firefox Sync?

I want to be able to delete the cookies off my Android phone when using Firefox mobile, but without also removing Firefox Sync and my browsing history. (I.e. I want to ke… (read more)

I want to be able to delete the cookies off my Android phone when using Firefox mobile, but without also removing Firefox Sync and my browsing history. (I.e. I want to keep sync-ing my history, bookmarks and passwords, but just be able to clear out the cookies occasionally.) Is this possible?

I encountered this problem in the Preferences menu, by clicking on the "Clear private data" button in the "Privacy & Security" section. That removed all history and passwords, not just the cookies, and also deactivated Firefox Sync.

Asked by Sandoz 9 years ago

Last reply by Matt Brubeck 9 years ago

  • Archived

stuck on private browsing, cant exit

i set my browser for private browsing, and now when i go back to stop private browsing ,it wont do anything, i have even tried ctrl-shift-P ,and still nothing ,can you pl… (read more)

i set my browser for private browsing, and now when i go back to stop private browsing ,it wont do anything, i have even tried ctrl-shift-P ,and still nothing ,can you please help me with this issue,

thank you

Asked by 1darkghost 9 years ago

Last reply by incircuitous 9 years ago

  • Archived

Setup sync on firefox desktop using device running firefox android

Hi, I've lost the original desktop device via which I had set up sync on my android device. Now I have a new desktop and I wish to be able to set up firefox on the deskto… (read more)

Hi,

I've lost the original desktop device via which I had set up sync on my android device. Now I have a new desktop and I wish to be able to set up firefox on the desktop with that on the droid.

I am using "firefox v19" on android and the only option I see against sync is that in settings->sync->Mozilla Sync .. I see no options as listed here https://support.mozilla.org/en-US/kb/add-a-device-to-firefox-sync

So my question is, how can I sync a device to that on a firefox mobile for v19 or higher. Please don't link to KB pages that have outdated information wrt firefox mobile since the UI is quite different in v19.

Asked by ambasta 7 years ago

Last reply by saschanaz 7 years ago

  • Archived

My sync was successful, but I want to unsync now. How?

I used the sync to transfer safari bookmarks to my new laptop. Now my husband is using the older laptop, and we want to undo the sync so that he can create his ownn book… (read more)

I used the sync to transfer safari bookmarks to my new laptop. Now my husband is using the older laptop, and we want to undo the sync so that he can create his ownn bookmarks and not affect those on my new computer.

Asked by LucyK 9 years ago

Last reply by cor-el 9 years ago

  • Archived

sync not working

Set up Sync on my desktop with the new sync platform. Never used any sync before this. logged into sync on my laptop and discovered that nothing was syncing. Pressing '… (read more)

Set up Sync on my desktop with the new sync platform. Never used any sync before this.

logged into sync on my laptop and discovered that nothing was syncing. Pressing 'sync now' does not appear to do anything. I don't get any errors, so I do not think there is something wrong my my connection to the sync service.

I wanted my bookmarks to migrate to my laptop, and they aren't. How do I fix this?

Asked by hypnotyk 6 years ago

Last reply by rnewman@mozilla.com 6 years ago