Showing questions tagged: Show all questions

I'm trying to sync my account but I need a code and I can't access my e-mail

I reformated my pc. When i installed Firefox and tried to sync it asked for a code that was sent to my e-mail, but I can't access my e-mail. how can I recover my account … (read more)

I reformated my pc. When i installed Firefox and tried to sync it asked for a code that was sent to my e-mail, but I can't access my e-mail. how can I recover my account if I can't access my e-mail? It's there any way to contact Firefox support to recover my account by other ways?

Asked by mellamoyeison 5 months ago

Last reply by Tommy 5 months ago

Sync not working on latest Firefox for Android

Hello. I use sync on two devices only, a PC and an android device. Today it has ceased to sync data to and from the android device. It just says "Last sync: never" even a… (read more)

Hello. I use sync on two devices only, a PC and an android device. Today it has ceased to sync data to and from the android device. It just says "Last sync: never" even after clicking the sync button. The only thing I found online was to not have over 5000 bookmarks (which I don't) and to update Firefox. (I'm on the latest version)

So far I've tried clearing the data of the app, which didn't work so I tried reinstalling it entirely. That also didn't help. I've removed all duplicate devices from my account settings too.

Not sure what more I can do

EDIT:

Fixed itself of course only after I post here. I waited a few hours too..

Asked by frans7 2 months ago

Last reply by bigcrazymike1 1 month ago

firefox

Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is b… (read more)

Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is broken".

'bold

Asked by Akash 1 week ago

Last reply by Seburo 1 week ago

Sign into sync needing double verification sign in

I have had Firefox for years on my IOS devices as well as my Mac OS lap tops. I replaced my10 year old macbook lap top in June and put on Firefox and now everytime I sign… (read more)

I have had Firefox for years on my IOS devices as well as my Mac OS lap tops. I replaced my10 year old macbook lap top in June and put on Firefox and now everytime I sign in I have to get a code sent to another e-mail address that is not on my lap top to put the code in on my lap top so I can continue to sign into Firefox. Why is this happening? This is beginning to be too much trouble to get on. Why is this necessary since having my new macbook laptop? I dont always have my Ipad or Iphone near me when I sign on to Firefox. This is also on my IOS devices. I have several e-mail and use Icloud email system just for that on lap top. Have gmail app seperate on desk top and aol on IOS devices or sign in from webmail.

Asked by Barbara Hoffmann 1 week ago

Last reply by cor-el 6 days ago

Transferring tabs to Firefox on a new PC

I am replacing an old laptop and want to transfer all my Firefox settings to the new one. I have gone into the Sync setting on both and checked all Sync options - includi… (read more)

I am replacing an old laptop and want to transfer all my Firefox settings to the new one. I have gone into the Sync setting on both and checked all Sync options - including Open Tabs. However, when I select Sync Now on the new PC, my open tabs from the old PC are not set up. I noticed that there is a Synced Tab sidebar which invites me to Connect Another Device - but selecting that option just leads to an invitation to login on an IOS or Android device. But, I don't want the tabs from there - I want it from my old PC. I realaise I could simply recreate the tabs - but with a hundred or so active, this would be a very tedious exercise. What can I do please?

Asked by dc696969 4 days ago

Last reply by cor-el 4 days ago

recover website that saved in collection tabs

I thought my website that i saved in collection tabs will be sync..and right now i have reinstalled firefox but i cant get my tabs back. I think that is lost. Can anyone … (read more)

I thought my website that i saved in collection tabs will be sync..and right now i have reinstalled firefox but i cant get my tabs back. I think that is lost. Can anyone tell me how can u recover my collection data..as i have categorised that for ease of use.

Asked by Pariharutsav 2 days ago

Last reply by Seburo 2 days ago

  • Archived

How do I retrieve my secret phrase?

I set up firefox sync on my wife's computer when I built it a few months ago to transfer stuff from her old computer easily. Her hard drive crashed recently and I though… (read more)

I set up firefox sync on my wife's computer when I built it a few months ago to transfer stuff from her old computer easily. Her hard drive crashed recently and I thought I would be able to sync back to this computer but apparently that's not the case. I forgot the password but luckily remembered the username, so I reset my password through the link in the email that was sent to me. I can't remember my secret phrase at all, and don't want to lose everything on the server. Obviously I'm the right person since I reset the password through the email I registered with. How can I retrieve / reset my secret phrase without losing all the data on the server?

Asked by ellipsis 10 years ago

Last reply by PuigComputer 10 years ago

  • Archived

I can't see anything to confirm that I'm not a robot! The box is empty.

I'm using FF 3.6.8 on a Mac with OS 10.6.4. I can't see any words in the box where I'm supposed to confirm that I'm not a robot, so I can't start Firefox Sync. What setti… (read more)

I'm using FF 3.6.8 on a Mac with OS 10.6.4. I can't see any words in the box where I'm supposed to confirm that I'm not a robot, so I can't start Firefox Sync. What settings may be wrong?

Asked by Elmerot 10 years ago

Last reply by John99 9 years ago

  • Archived

Bookmarks Sync but Passwords do not. How can Passwords be enabled ?

Desktop and Laptop have Xmarks but only the Bookmark is being synchronised. When I click to authorise synchronisation request the box that is momentarily on the screen sh… (read more)

Desktop and Laptop have Xmarks but only the Bookmark is being synchronised. When I click to authorise synchronisation request the box that is momentarily on the screen shows passwords not enabled ! I do not know why and cannot find a way of remedying.

Asked by johnbessey 10 years ago

Last reply by TonyE 10 years ago

  • Archived

e for the iPhoneAfter downloading Firefox Hom, I restarted Firefox but was not prompted to create an account.

I was emailed instructions for installing the free Firefox Sync add-on on my desktop. After successfully installing the add-on (Step 1) after Firefox restarted I was not … (read more)

I was emailed instructions for installing the free Firefox Sync add-on on my desktop. After successfully installing the add-on (Step 1) after Firefox restarted I was not prompted to create an account (Step 2). So I'm stuck.

Asked by mnicholas@unica.com 10 years ago

Last reply by Michael Verdi 10 years ago

  • Archived

Firefox Sync: Must all Firefox versions be the same?

My laptop uses Firefox 3.6.8, but my Windows XP desktop is stuck at Firefox 3.0.19. (Firefox crashes when I use 3.5 or 3.6 on my XP system. I've never been able to debug … (read more)

My laptop uses Firefox 3.6.8, but my Windows XP desktop is stuck at Firefox 3.0.19. (Firefox crashes when I use 3.5 or 3.6 on my XP system. I've never been able to debug the reason.)

So, will Firefox Sync work with this mix?

Thanks

Asked by ddrane 10 years ago

Last reply by TonyE 10 years ago