Showing questions tagged: Show all questions
  • Solved
  • Archived

account and password from logins.json file

Hello, I have folder with old Firefox data, I need Google account name and password, mostly name. How can i decrypt the name from file logins.json or how can I import it … (read more)

Hello, I have folder with old Firefox data, I need Google account name and password, mostly name. How can i decrypt the name from file logins.json or how can I import it to my current Firefox profile? In properties of passwords in Firefox I don't have option to import from file, I don't know how to find option that will let me do it.

Asked by sawicka.katarzyna91 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Desktop passwords do not sync with Android.

I've searched and read several "fixes" for this problem, but they either don't make sense, are old, or don't work. I have enabled sync on both devices. I have selected lo… (read more)

I've searched and read several "fixes" for this problem, but they either don't make sense, are old, or don't work.

I have enabled sync on both devices. I have selected logins to be synced on both devices. I am not using primary password on either device. Still, I cannot get my passwords to show up in my android device.

Please help and keep it simple, because some of the answers elsewhere made no sense to me. I apparently need very small words to understand.

Asked by C. Michael 10 months ago

Answered by C. Michael 10 months ago

  • Solved
  • Archived

Open ALL FF tabs on one sync'd computer to another sync'd computer

This "half-answer" summarizes my frustration. FWIW, both computers are late-model MacBook Pro - call them Mac1 and Mac2. Both have Sync set up. I have about 40 tabs open … (read more)

This "half-answer" summarizes my frustration. FWIW, both computers are late-model MacBook Pro - call them Mac1 and Mac2. Both have Sync set up. I have about 40 tabs open in 3 FF windows on Mac1. I need to open all 40 tabs (which can all be in one window if that's easier) on Mac2.

On Mac 2, I can see the list of open tabs from Mac1 when I click the account name (after clicking the "hamburger patties"). If I click on one of them, that tab is opened on the current tab... terrific - BUT, I don't want to repeat this 40 times!!

Is there no way to select ALL tabs, or export all open tabs to a file - or something that makes a little more sense than repeating a task 40 times?

Asked by tmp003 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Locked
  • Archived

request to unlock Facebook locked Facebook account

Hello dear Facebook team my Facebook account has been locked it has problem regarding confirmed identity i have nothing to confirm my safe please help me to unlock my Fac… (read more)

Hello dear Facebook team my Facebook account has been locked it has problem regarding confirmed identity i have nothing to confirm my safe please help me to unlock my Facebook account name ma ka laadla my

Asked by mdjamshed17240 9 months ago

Answered by Paul 9 months ago

  • Solved
  • Archived

Firefox seemed to "sync" the DisableAppUpdate policy from a Windows public comp to my Linux personal comp. I don't want that.

I normally use Firefox desktop on my Linux computer. Last week, I started using it on a public computer running Windows. I installed Firefox Portable and then logged/sync… (read more)

I normally use Firefox desktop on my Linux computer.

Last week, I started using it on a public computer running Windows. I installed Firefox Portable and then logged/synced into my Firefox account on this Win computer. I noticed that in the Firefox Portable Windows “about:preferences” page, it says “Your browser is being managed by your organization”, which links to about:policies. In that “about:policies” page, it shows this https://i.imgur.com/JmD8nXg.png Policy Name: DisableAppUpdate Policy Value: true. Now I’m back on my Linux desktop computer and it also has this “managed by your organization” message in “about:preferences” and the same “about:policies” stuff. In other words, it appears that this policy was copied from the Windows public computer to my personal Linux computer. I don’t want that.

How can I undo this? And how can I block this sort of policy syncing?

Asked by Mozilla cheese 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

How do you sync multiple profiles across multiple devices?

I'm really confused about how profiles and sync work together for what I assume is a pretty common use case, especially now will all the WFH. I have two devices: 1. Perso… (read more)

I'm really confused about how profiles and sync work together for what I assume is a pretty common use case, especially now will all the WFH. I have two devices:

1. Personal laptop 2. Work laptop

I'd like to keep my bookmarks, history, addons etc separate, but be able to access my work environment when working from home on my personal laptop. I've read a lot about profiles and sync and multi-account container but I'm still confused as to how I achieve what I'm trying to do.

Having multiple profiles on one device is straightforward. But AFAIK if I attach two profiles to the same sync account, and try to sync both between two devices, it will only sync one of the profiles (and then merge everything if I try to sync the other). And if I have two separate sync accounts (work and personal), each with a single profile, I can't switch between them without also merging everything. How does one achieve this then?

Asked by tom.saunders90 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

  • Solved
  • Archived

import logins

I exported logins (to .csv) before re-installing win 10 but now there does'nt seem to be any way of importing them back into Firefox. I must be missing something obvious… (read more)

I exported logins (to .csv) before re-installing win 10 but now there does'nt seem to be any way of importing them back into Firefox. I must be missing something obvious?

Asked by roger.drew8 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Theme keeps resetting on browser restart when signed in to account

Every time I change my theme and close my browser and come back in it resets my theme. Though my theme says it is enabled. I have no idea what is causing this accept that… (read more)

Every time I change my theme and close my browser and come back in it resets my theme. Though my theme says it is enabled. I have no idea what is causing this accept that it happens when I log in to my account. I have uninstalled my Firefox and cleaned out all registry and appdata folders for a clean install. I then re-install fresh and login to my account and BAM my theme resets every time I restart my browser. I have also closed all logins in my account.

As you can see in the image my theme is enabled but the theme is not showing. When I disable and re-enable it it will come back but when I close my browser and open it back the theme shows for about 2 seconds but reverts to this theme you see in the screenshot.

I hope this makes sense, this is very confusing.

Asked by Kaleb 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Bookmarks are not syncing.

History and addons have synced succesfully, but despite trying various things, bookmarks have not. I am unable to access the previous machine on which they originate beca… (read more)

History and addons have synced succesfully, but despite trying various things, bookmarks have not. I am unable to access the previous machine on which they originate because of a catastrophic failure. Any help?

Asked by Marie D 11 months ago

Answered by cor-el 11 months ago

  • Solved
  • Archived

Can't sign in to Firefox Account

I switched from Chrome to Firefox recently, but am unable to sign in to my Firefox Account (whilst using Firefox). I'm on 88.0 (64-bit) on the latest public release of ma… (read more)

I switched from Chrome to Firefox recently, but am unable to sign in to my Firefox Account (whilst using Firefox). I'm on 88.0 (64-bit) on the latest public release of macOS.

Whether I try to sign into Firefox Sync using Firfox's menu or Preferences screen, or try to load accounts.firefox.com — just nothing happens: in the browser, the Sign In button doesn't do anything, and trying to load the URL I just get a blank screen. If I go to https://support.mozilla.org/en-US/fxa/authenticate, and click the 'Continue with Firefox Accounts' button, again - nothing happens.

I've rebooted my machine, disabled my VPN, and disabled any add-ons which might conflict. I'm posting this question having signed in via Safari, so I know my account works and my network connection is okay.

I couldn't find any Help articles. Does anyone have some suggestions I could try please

Asked by accs 1 year ago

Answered by accs 1 year ago

  • Solved
  • Archived

How to use different themes on different computers but still sync all FF data?

Hello, Is there a way to use a different theme on one machine (light) and use the dark theme on a different computer but still be able to sync the data? I have tried this… (read more)

Hello, Is there a way to use a different theme on one machine (light) and use the dark theme on a different computer but still be able to sync the data?

I have tried this from a previous question https://support.mozilla.org/en-US/questions/1242818

Set services.sync.prefs.sync.lightweightThemes to False, but this does not work.

Did it on both macOS machines, closed and restarted the browser, and changing the theme on one browser ends up changing the theme on the other machine.

Is there any way to have to separate themes on two different machines?

Thank you!

Asked by muzzle 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Sync not working

I have synced my phone and desktop. However my bookmarks will not show on my phone. I need some assistance to fix this please.

Asked by Ricky 1 year ago

Answered by Paul 1 year ago

  • Solved
  • Archived

Can't scan QR code for sync

I have tried this several times over a few years, and have never got it to work I know it must be something I am doing wrong because if it was a glitch or bug, it would h… (read more)

I have tried this several times over a few years, and have never got it to work I know it must be something I am doing wrong because if it was a glitch or bug, it would have been fixed by now. Usually I need to do this if I need to reinstall the OS, (Windows and Linux), or a new pc, the usual, but this time I had a major crash, so I'm starting over.

Anyway I have signed in on my pc to my FF account, and went through the menu to turn on sync, and I get to the page where is says, "when ready click next to display the QR code". I get my android out, open FF, sign in, click the "Scan" button, the FF scanner opens,, I open the QR code on the pc, (I have also went to the website to get a QR code). Then either way I scan the code, and get an errror msg "Must scan from inside FF". I am scanning from inside FF, with the FF QR scanner.

I don't uinderstand how of the 20 or more times I have tried to do this, I can't get it to work. I don't understand how I screw up every times, over a few years. But I also know as I said, if it was a bug MOzilla would have fixed it by now. Usually I give up on that and just log into both the pc and the phone, close both browsers and reopen them and it will go ahead and sync.

But not this time, I am unable to get it to sync for anything. I've been working on this for 3 days now, and at this point I'm confused, I don't remember what I have and have not done. Let me add, and I don't know if this will make a difference, I don't think so, but what do I know? Originally this all started, when I had to reset my password. I tried for 4 days there to get a recovery code to work. (The following is just to describe what I've done, and is not a second question) I had one downloaded, and saved on my pc. But no matter what route I took to go through the reset process, exactly as described in the help file, I never could get a place to enter the code. I read every article I could about it, and finally it seemed easier to just reset the password and resync than try to get the code to work.

Which is why I am sitting here, desperatly needing to sync my data, but unable to. If anyone can tell me what I need to do I will appreciate it. If you need any more information, just let me know.

Asked by 1971robby 9 months ago

Answered by cor-el 9 months ago

  • Solved
  • Archived

Creating separate Firefox profiles on different user accounts

Hello, I am wondering it this is possible - I have a Windows 10 laptop that needs to be upgraded to V202H and I am told that the upgrade will probably delete all of my cu… (read more)

Hello,

I am wondering it this is possible - I have a Windows 10 laptop that needs to be upgraded to V202H and I am told that the upgrade will probably delete all of my current programs and settings - including my Firefox install and all bookmarks. To help recover from that, I wanted to know if it would be possible to set up an alternate Firefox in a not often used local account on my Windows 7 laptop and then sync the two so that after the upgrade, I can download Firefox again onto the Win 10 laptop and then sync it back so that I can get all of my bookmarks and settings for FF back onto the Win 10 laptop.

I don't want to sync it with the Firefox that I use in my regular Win 7 user account since that has a separate set of bookmarks and settings that I wouldn't want to change. I just wanted a way to "hold" all of the Win 10 Firefox stuff and "reinstall" it, and had thought that sync might be a way to do that.

If that won't work, is there a way to transfer the entire FF profile over to a new install on that laptop once it is upgraded?

Thanks for any help! Much appreciated!

Asked by TaylorNorth2 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

pair or sync 2 computers firefox - all open windows and tabs possible?

Hi! I have 2 apple computers running high sierra with updated versions of Firefox. The "laptop" has all my current work on it in Firefox using 7 browser windows with 60 t… (read more)

Hi! I have 2 apple computers running high sierra with updated versions of Firefox. The "laptop" has all my current work on it in Firefox using 7 browser windows with 60 tabs open. How do I get all that to open on the other computer "desktop?" On the desktop, the Firefox "synced tabs" sidebar is open and showing all the laptop open tabs...

I am logged into the same Firefox account on both computers which have different names in my Firefox account.

THAAANKS!!!

Asked by freedonspark 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Lost all my Google account passwords from stored passwords on firefox

I store passwords on firefox account and use sync to share passwords across devices. I did not delete any passwords on any device. recently, I saw that only google accoun… (read more)

I store passwords on firefox account and use sync to share passwords across devices. I did not delete any passwords on any device. recently, I saw that only google account passwords are missing and rest passwords are intact in saved passwords. my google passwords have been stored since a long time. all my old and recent stored passwords are shown in firefox but only my google account passwords are gone on all the devices. I tried login-backup.json but there is no change in passwords shown. need help.

Asked by vvons 1 year ago

Answered by jonzn4SUSE 1 year ago

  • Solved
  • Archived

Delete history across all synced devices?

I have 3 synced devices. Included in my sync options is History. Not all history seems to sync, and deleting history on one device doesn't delete it on the others. Can an… (read more)

I have 3 synced devices. Included in my sync options is History. Not all history seems to sync, and deleting history on one device doesn't delete it on the others. Can anyone tell me how to truly sync and delete all history across all synced devices? If this feature isn't already available, I ask that Firefox developers please make it available. Thanks!

Asked by puroprana 1 year ago

Answered by nadhra 1 year ago

  • Solved
  • Archived

Sync tabs won't work between my laptop and android

I am logged in on both my laptop (windows 8) and android, using my email. I want to sync my tabs so that I can open the same page on my phone and my laptop. I have three… (read more)

I am logged in on both my laptop (windows 8) and android, using my email. I want to sync my tabs so that I can open the same page on my phone and my laptop. I have three tabs open on my android, I go to firefox desktop, click the three lines in the top right corner, click library, click synced tabs, there is nothing there but "view synced tabs sidebar" (which is empty), "manage devices" (when I click it opens a blank page), and "sync now" (nothing happens when I click this). In my settings, under connected services, I see both my desktop and my android device, so it is recognizing that I am logged in to both places. Somehow I managed to migrate my bookmarks from my laptop to my phone, but it doesn't update when I add anything new (should it? I can't find a 'sync bookmarks' button). If it's important, I had to sign in on my phone with my email address, as the QR code on my laptop doesn't show up, instead says "pairing unsuccessful, try again". Nothing changes when I click this. Please help, this is very frustrating and I can't find anything that will explain why this is happening or what I'm doing wrong.

Asked by MegL 1 year ago

Answered by MegL 1 year ago

  • Solved
  • Archived

New Tab Shortcuts wiped out by Sync

Hi all, I suspect I'm out of luck but I'm hoping someone might have some ideas ... I'm using Firefox 94.0.2 and I have become a big fan of the ability to pin shortcuts/b… (read more)

Hi all, I suspect I'm out of luck but I'm hoping someone might have some ideas ... I'm using Firefox 94.0.2 and I have become a big fan of the ability to pin shortcuts/bookmarks to tiles in the New Tab screen. I customized my New Tab with 9 rows of tiles, 72 pinned sites, a very useful & convenient feature.

I got a new laptop for work, installed Firefox and logged into my Firefox account. I ran Sync to copy some open tabs over to the browser in my old laptop. Somehow the sync picked up the setting of having 72 tiles on the New Tab page, on the new laptop, which was great; but instead of my pinned sites, the 72 tiles were populated by random sites (presumably pulled out of browsing history). No worries; I'd expected that I'd have to manually configure the new laptop's browser anyway.

But then when i logged into my old laptop this morning I was dismayed to see that the pinned sites were gone! The 72 tiles are still there, but the pinned sites have been replaced by random ones. Now I'll have to reconfigure my old laptop's browser as well. :-(

My question: is there any way to restore the previous pinned sites without having to re-pin them all manually? And once they're all back in place, is there some way to export/save/lock them, so this won't happen again? If having Sync enabled across my two devices is going to randomly wipe out my pinned sites, then I suppose the New Tab tile functionality is not so useful and I'll just use an old-fashioned Bookmark list.

Thanks in advance for any insights!

Asked by ghost2270 1 year ago

Answered by ghost2270 1 year ago

  • Solved
  • Archived

Sync Shortcuts (Android - Windows)

With the removal of a 'speed dial' from the recentish big update of Firefox for Android I thought I could use the Shortcuts (on the somewhat limited homepage options) to … (read more)

With the removal of a 'speed dial' from the recentish big update of Firefox for Android I thought I could use the Shortcuts (on the somewhat limited homepage options) to do the same job.

But these don't seem to sync with Firefox for Windows and there's no Shortcuts option in the sync menu. I switch between two platforms a lot and having those shortcuts sync is really important as I add pages for looking at at different times on different devices.

I *know* I could use bookmarks, but that's another couple of clicks every time I want to go to a webpage - over the course of a day that could be hundreds.

It's used to be possible to have a syned homepage in Firefox for Android. It's still possible in Vivaldi, Opera & Brave. But I'd like to use Firefox.

Anyone any info on how I can sync the homepage Shortcuts across Firefox for Android and for Windows?

Or is there another way of having a synced speed dial-style homepage on Firefox on different platforms?

Asked by foolhandy 9 months ago

Answered by Paul 9 months ago