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  • Solved

Can't sync my data

Hello. I have been using firefox for a quite while now, I have LOTS of critical data linked to my firefox account (all the passwords, important bookmarks for work, etc) I… (read more)

Hello.

I have been using firefox for a quite while now, I have LOTS of critical data linked to my firefox account (all the passwords, important bookmarks for work, etc)

I completely formatted and reinstalled windows on my pc because it had software issues that made it impossible for me to use my pc, after that I installed firefox , but forgot password for my firefox account, so I reset it with my mail, but now I can not sync to my very important older data that I desperately need.

Is there any way I can recover my data? Please, it is very important for me.

you can check that all the activities happened from same IP address, and that I searched for "windows 7 iso file" using duckduckgo right before I requested password reset


thank you in advance.

Asked by gigimakatsaria 4 weeks ago

Answered by FredMcD 4 weeks ago

  • Solved

Logins and passwordx

I am running Linux version of Firefox. It has just upgraded itself - without any warning that logins and passwords would no longer be accessible The upgrade cannot read p… (read more)

I am running Linux version of Firefox. It has just upgraded itself - without any warning that logins and passwords would no longer be accessible The upgrade cannot read previous version of my profile, so I cannot access login and password from my old profile I have used Profile Manager, but it refuses to open my previous profile with the updated Firefox. How can I access my passwords from before this update?

Asked by phil152 1 month ago

Answered by phil152 1 month ago

  • Locked

my account was locked. I need to get it unlocked please

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1355554. Please follow up there, thanks.] Need my account unlocked [Personal information removed by … (read more)

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1355554. Please follow up there, thanks.]

Need my account unlocked

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by stubby1969 1 month ago

  • Solved

Lost passwords

Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename … (read more)

Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename this and nothing happens. Every time I re-open FF (v 93.0) the .corrupt is added and I can't get to my passwords. I have hundreds.

Asked by HalFx64 1 month ago

Answered by cor-el 1 month ago

  • Solved

Can't sync Firefox from Android 8.1 to Android 12

I'm not even sure if this is possible. I've recently updated my phone, the old phone had Android 8.1, the new one has Android 12. Is it possible to sync between the two p… (read more)

I'm not even sure if this is possible.

I've recently updated my phone, the old phone had Android 8.1, the new one has Android 12.

Is it possible to sync between the two phones?

I've signed in to Firefox on both phones but open tabs are not synced.

Asked by Kraftwerk 1 month ago

Answered by Kraftwerk 1 month ago

  • Solved

Sync issues

I don't have any account icon in my tool bar and no option to sync. I try to login/sign up to sync through this page https://www.mozilla.org/en-US/firefox/sync/ and the … (read more)

I don't have any account icon in my tool bar and no option to sync. I try to login/sign up to sync through this page https://www.mozilla.org/en-US/firefox/sync/ and the loading icon just spins and spins and spins and spins and spins for.ev.er. Please help. I just want my browser to sync on different devices.

Asked by april.ross 1 month ago

Answered by jscher2000 1 month ago

  • Solved

Firefix 93 No "Send Tab" Option, Unable to See Synced Tabs

I've just set up Firefox Sync, but it is only working one way. I can see my computer's tabs from my phone but I cannot see my phone's tabs from the computer - if I use th… (read more)

I've just set up Firefox Sync, but it is only working one way. I can see my computer's tabs from my phone but I cannot see my phone's tabs from the computer - if I use the quick access "Show tabs from other devices" it just spins a loading wheel with "Syncing".

Also, the "Send Tab" option when you right click a tab does not appear at all. Sending a tab from the phone to computer does not result in anything appearing on my computer.

Everything is set to sync on both devices, and I have tried to sync it manually. Both versions are up to date.

Asked by jas57 1 month ago

Answered by cor-el 1 month ago

  • Locked

Facebook account unlock

duplicate of /questions/1353322 Please my Facebook account unlock Not show opshen get a code on your phone Please show opshen my mobile number Password email: please … (read more)

duplicate of /questions/1353322

Please my Facebook account unlock Not show opshen get a code on your phone Please show opshen my mobile number Password email: please reply to my email and unlock Facebook


edited email, password and phone# from public and search/spam bots view as this is a public community support forum.

Asked by ap7196960 1 month ago

Last reply by ap7196960 1 month ago

  • Solved

unlock Facebook I'd

Please my Facebook account unlock Not show opshen get a code on your phone Please show opshen my mobile number ... Password ... email: ... please reply to my email and … (read more)

Please my Facebook account unlock Not show opshen get a code on your phone Please show opshen my mobile number ... Password ... email: ... please reply to my email and unlock Facebook


edited email, phone# and password from public and search/spam bots view on this community support forum.

Asked by ap7196960 1 month ago

Answered by James 1 month ago

  • Solved

Firefox is asking me for a primary password to see saved accounts and passwords

Hello. I had to reinstall firefox and while i eventually managed to get my phone to sync with my computer, the browser asks for a primary password in order to see the sav… (read more)

Hello. I had to reinstall firefox and while i eventually managed to get my phone to sync with my computer, the browser asks for a primary password in order to see the saved logins. The problem is that i don't use a primary password, and is there any way i can get around this?

Asked by henriquenprestes 1 month ago

Answered by cor-el 1 month ago

  • Solved

Synchronization Settings

Is there a way to undo and Synchronization that Hinders my Bookmarks Majorly? I was on my Laptop and i had an old recovery backup go thru and when i sync to fix it, it ch… (read more)

Is there a way to undo and Synchronization that Hinders my Bookmarks Majorly? I was on my Laptop and i had an old recovery backup go thru and when i sync to fix it, it changed my most recent settings and i lost all my Bookmarks.

Asked by m.cooley475 1 month ago

Answered by m.cooley475 1 month ago

  • Solved

Delete Firefox sync account after email change

Hi, during maintenance of my logins in my password manager I discovered that I still have the login data for a FireFox Sync account. I can login to that account and see m… (read more)

Hi,

during maintenance of my logins in my password manager I discovered that I still have the login data for a FireFox Sync account. I can login to that account and see my settings, but I actually want to delete the account completely. The problem: The mail address associated with that account does not exist anymore (changed the company). When trying to delete the account (or when trying to add a seconday mail address), Firefox Sync prompts me to enter a verification code that was sent by mail.

I'll never receive that code, as that original mail adress does not exist anymore.

How can I delete that FS Sync account?

Thanks, Frank

Asked by frank.aurich 2 months ago

Answered by frank.aurich 2 months ago

  • Solved

account and password from logins.json file

Hello, I have folder with old Firefox data, I need Google account name and password, mostly name. How can i decrypt the name from file logins.json or how can I import it … (read more)

Hello, I have folder with old Firefox data, I need Google account name and password, mostly name. How can i decrypt the name from file logins.json or how can I import it to my current Firefox profile? In properties of passwords in Firefox I don't have option to import from file, I don't know how to find option that will let me do it.

Asked by sawicka.katarzyna91 2 months ago

Answered by cor-el 2 months ago