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  • Solved

Bookmarked Sites and Passwords not showing after sync

I use the Firefox browser as my password manager for saved sites. After my team viewer failed I downloaded the browser on this laptop to retrieve the sites and login but … (read more)

I use the Firefox browser as my password manager for saved sites. After my team viewer failed I downloaded the browser on this laptop to retrieve the sites and login but when I try to sync nothing happens? I tried History but don't see my past sites.

If the sync doesn't bring up my saved information what is the point?

Asked by jespada11 1 day ago

Answered by Seburo 1 day ago

  • Solved

Can't sign in to Firefox Account

I switched from Chrome to Firefox recently, but am unable to sign in to my Firefox Account (whilst using Firefox). I'm on 88.0 (64-bit) on the latest public release of ma… (read more)

I switched from Chrome to Firefox recently, but am unable to sign in to my Firefox Account (whilst using Firefox). I'm on 88.0 (64-bit) on the latest public release of macOS.

Whether I try to sign into Firefox Sync using Firfox's menu or Preferences screen, or try to load accounts.firefox.com — just nothing happens: in the browser, the Sign In button doesn't do anything, and trying to load the URL I just get a blank screen. If I go to https://support.mozilla.org/en-US/fxa/authenticate, and click the 'Continue with Firefox Accounts' button, again - nothing happens.

I've rebooted my machine, disabled my VPN, and disabled any add-ons which might conflict. I'm posting this question having signed in via Safari, so I know my account works and my network connection is okay.

I couldn't find any Help articles. Does anyone have some suggestions I could try please

Asked by accs 2 days ago

Answered by accs 1 day ago

  • Solved

Removing Sync'd History Between Devices

Hiya, I have several devices Sync'd via Firefox. I was unaware my history was being shared. I believe I turned this feature off but I still see the history in this menu… (read more)

Hiya,

I have several devices Sync'd via Firefox. I was unaware my history was being shared. I believe I turned this feature off but I still see the history in this menu. (see image)

How do I get that out of there?

Thanks

Asked by Anthony 1 week ago

Answered by Anthony 1 week ago

  • Solved

I can't add a secondary email address to my firefox account

I am trying to add a secondary email address to my firefox/sync account but there is not button to add a new address. Help articles state that there IS a button, but I d… (read more)

I am trying to add a secondary email address to my firefox/sync account but there is not button to add a new address. Help articles state that there IS a button, but I don't have one. Thanks.

Asked by Grant Prowse 1 week ago

Answered by cor-el 1 week ago

  • Solved

Manage passwords menu option removed from Firefox account menu button?

Up to some days ago I had the extremely handy option to look up a stored password in sync, by clicking on the firefox account button in the toolbar. In the menu that open… (read more)

Up to some days ago I had the extremely handy option to look up a stored password in sync, by clicking on the firefox account button in the toolbar. In the menu that opened there was an option to view (add? manage?) stored accounts and passwords. Two clicks and that was it.

Today I tried to do the same thing, but instead of the usual menu options I was greeted with 5-6 options relating to the firefox account, and a zillion of my synced bookmarked pages from other devices. Where has the ultra-used (perhaps the single most used button on my browser, besides the back/forward ones and ctrl+h to open history) option of opening Lockwise gone to?

Please God, don't let this one be a "usability" improvement...

Asked by Michail Pappas 1 week ago

Answered by Michail Pappas 1 week ago

  • Solved

Update linked me to old compromised accounts

I just logged on and went to Netflix. I was logged in under an account I haven't used in a year. While trouble shooting the issue I discovered the browser updated and syn… (read more)

I just logged on and went to Netflix. I was logged in under an account I haven't used in a year. While trouble shooting the issue I discovered the browser updated and synced my old account with my new one. This included passwords and logins that were compromised in data breaches. I don't even use the old computer or any of those passwords. Now I can't even get Netflix to play on there with the correct login data. I took that old account info out and deleted the cookies from compromised accounts. Can anyone tell me how to fix the sites, other than switching away from Firefox entirely?

I am not happy and can't even leave feedback to get real support from the people who did this dumb stunt without even asking me first.

Asked by iluvtrollbabies 2 weeks ago

Answered by HenricuzHotmail 1 week ago

  • Solved

Choose where to store my information

I would like to be able to choose where Sync stores my information. Because it might contain sensitive personal information, people should want to have control over where… (read more)

I would like to be able to choose where Sync stores my information. Because it might contain sensitive personal information, people should want to have control over where exactly the data is stored. Right now it seems to be stored in some magical cloud service somewhere in the universe.

So for example, I might want to store it as a file on my GDrive, or as a digest in my Github account, or upload a file to my own server somehow.

For personal information storage, it is absolutely vital that it doesn't go to place where I don't want it to be, and a place that I have a reasonable level of control over.

So, million dollar question: how can I set this up?

Asked by thany 2 weeks ago

Answered by TyDraniu 2 weeks ago

  • Locked

Android Note 8

Until about a week ago sync worked fine to my knowledge and I could look at saved logins on my Note 8 which were sync'd with my W10 desktop. Now FF sync on Note 8 will NO… (read more)

Until about a week ago sync worked fine to my knowledge and I could look at saved logins on my Note 8 which were sync'd with my W10 desktop. Now FF sync on Note 8 will NOT update and show me saved logins and passwords, pressing the button does NOTHING. It doesn't even open a new page, absolutely nothing. My bookmarks will sync with desktop but NOT passwords/logins.

It is weird because when I go to a website and login, my Note8 does show suggested logins like it always has but in FF you cannot look at saved logins any longer?

Also noticed that under Note 8 accounts and backup, FF is NOT even listed as an account and I thought it used to be listed there.

I know that when I changed FF pw on my Note 8 it deleted the password/logins. But seeing as how they are still showing up on my desktop, obviously they are still saved in FF

Asked by Greg 2 weeks ago

Last reply by Greg 2 weeks ago

  • Solved

Creating separate Firefox profiles on different user accounts

Hello, I am wondering it this is possible - I have a Windows 10 laptop that needs to be upgraded to V202H and I am told that the upgrade will probably delete all of my cu… (read more)

Hello,

I am wondering it this is possible - I have a Windows 10 laptop that needs to be upgraded to V202H and I am told that the upgrade will probably delete all of my current programs and settings - including my Firefox install and all bookmarks. To help recover from that, I wanted to know if it would be possible to set up an alternate Firefox in a not often used local account on my Windows 7 laptop and then sync the two so that after the upgrade, I can download Firefox again onto the Win 10 laptop and then sync it back so that I can get all of my bookmarks and settings for FF back onto the Win 10 laptop.

I don't want to sync it with the Firefox that I use in my regular Win 7 user account since that has a separate set of bookmarks and settings that I wouldn't want to change. I just wanted a way to "hold" all of the Win 10 Firefox stuff and "reinstall" it, and had thought that sync might be a way to do that.

If that won't work, is there a way to transfer the entire FF profile over to a new install on that laptop once it is upgraded?

Thanks for any help! Much appreciated!

Asked by TaylorNorth2 2 weeks ago

Answered by jscher2000 2 weeks ago

  • Solved

Different name showing when I send tabs

When I send tabs from my laptop to my phone, it always says "Tab from [other name]'s Firefox on LAPTOP", and I would like to change this name but I cannot figure out how … (read more)

When I send tabs from my laptop to my phone, it always says "Tab from [other name]'s Firefox on LAPTOP", and I would like to change this name but I cannot figure out how to, as my Firefox shows my actual name.

Asked by Michael 2 weeks ago

Answered by jscher2000 2 weeks ago

  • Solved

Sync is not working completely (logs included)

I have reinstalled the OS on my lap top and after a successful login to my account I am unable to sync everything from the account. The logs can be found in: https://cont… (read more)

I have reinstalled the OS on my lap top and after a successful login to my account I am unable to sync everything from the account. The logs can be found in: https://controlc.com/8afabe84

I have the same account set on two different devices (My desktop PC and my android phone, this device I am trying to sync is the third one) and both those device were synced long time ago.

I tried with another profile which I am using for my work related stuff, still no success. First I tried syncing on Ubuntu 20.10 and then installed on Ubuntu 20.04(currently) but it is without success.

I need to sync to this device the bookmarks, extensions, saved logins, etc... Currently I do not have my other PC to export this stuff, please help.

Some of the thing in the logs:

1618133031444 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.js:62:5) JS Stack trace: LockException@util.js:62:5 throwLockException@util.js:148:11 WrappedLock@util.js:162:15 WrappedCatch@util.js:133:27 login@service.js:1049:66 sync/<@service.js:1327:26 WrappedCatch@util.js:133:27 sync@service.js:1335:7


1618133047237 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/167262145/info/collections failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available 1618133047237 Sync.Service DEBUG verifyLogin failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available 1618133047238 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1618133047238 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1618133047238 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1618133047238 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1618133047238 Sync.ErrorHandler ERROR Sync encountered a login error 1618133047239 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1618133047241 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1618133047242 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:1038:15) JS Stack trace: onNotify@service.js:1038:15 1618133047242 Sync.Service DEBUG Not syncing: login returned false.

Asked by Nikola Lozanovski 3 weeks ago

Answered by Nikola Lozanovski 3 weeks ago