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I'm trying to sync my account but I need a code and I can't access my e-mail

I reformated my pc. When i installed Firefox and tried to sync it asked for a code that was sent to my e-mail, but I can't access my e-mail. how can I recover my account … (read more)

I reformated my pc. When i installed Firefox and tried to sync it asked for a code that was sent to my e-mail, but I can't access my e-mail. how can I recover my account if I can't access my e-mail? It's there any way to contact Firefox support to recover my account by other ways?

Asked by mellamoyeison 5 months ago

Last reply by Tommy 5 months ago

Sync not working on latest Firefox for Android

Hello. I use sync on two devices only, a PC and an android device. Today it has ceased to sync data to and from the android device. It just says "Last sync: never" even a… (read more)

Hello. I use sync on two devices only, a PC and an android device. Today it has ceased to sync data to and from the android device. It just says "Last sync: never" even after clicking the sync button. The only thing I found online was to not have over 5000 bookmarks (which I don't) and to update Firefox. (I'm on the latest version)

So far I've tried clearing the data of the app, which didn't work so I tried reinstalling it entirely. That also didn't help. I've removed all duplicate devices from my account settings too.

Not sure what more I can do

EDIT:

Fixed itself of course only after I post here. I waited a few hours too..

Asked by frans7 2 months ago

Last reply by bigcrazymike1 1 month ago

  • Solved

Less intuitive sharing after updating

Hi. Nowhere can I find a place to comment on the update. I am writing this in the hope that Technical Support will read this and will implement improvements in the futur… (read more)

Hi. Nowhere can I find a place to comment on the update. I am writing this in the hope that Technical Support will read this and will implement improvements in the future.

I update Firefox to version 79.0.5 on Android. The question is whether it is possible to restore this sharing in some options or do I just have to install an earlier version for it to work?

Before the update, when I shared any page from any browser, I had the option to "share to device" without having to launch the page on Firefox. It helped a lot, flipping the pages to the computer for reading later. Now, this option is unavailable.

Now, in the share menu I only have a "Firefox" icon and the page opens in my browser where I need to find the share icon and then find my device. It takes much more time and is less intuitive. The second thing, previously, the choice of the device was easier to read because the entire name was displayed. Now there is only the beginning part of the name.

I made a screen of what it looked like before (white theme) and now (black theme). Best regards.

Asked by KompGl 2 months ago

Answered by TyDraniu 2 months ago

Firefox Sync not working

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem… (read more)

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem?

Asked by Pouryanno 1 month ago

Last reply by Pouryanno 1 month ago

Sync on Firefox Daylight Android not working

I have data(Bookmarks,saved logins etc) on my android device I need synced to my PC. But the sync option in android doesn't work. The option to scan QR code doesn't work… (read more)

I have data(Bookmarks,saved logins etc) on my android device I need synced to my PC. But the sync option in android doesn't work. The option to scan QR code doesn't work at all. The camera just shows black. Login through email just shows a non-responding Sync now option and greyed out sync choices. Please help me somehow sync it or at least export the data to my PC.

Asked by allsvell06 1 week ago

Does Syncing mitigate the risk of having a corrupt database file?

Hello as most FF users, I've run into the issue of having a corrupt places or cookies database file several times in the last 15 years of usage. I would like to know if S… (read more)

Hello

as most FF users, I've run into the issue of having a corrupt places or cookies database file several times in the last 15 years of usage.

I would like to know if Syncing can mitigate the risk of having a corrupt database file ever again? In other words, do FF servers recognize a corrupt file if received from my device? And would it help replacing it with the last intact file received?

Asked by berroz 1 week ago

Last reply by cor-el 1 week ago

Primary email address changed, sync doesn't work

I created my Firefox account with an old email address that is no longer accessible and will never be accessible again. I added a secondary email address long ago and mad… (read more)

I created my Firefox account with an old email address that is no longer accessible and will never be accessible again. I added a secondary email address long ago and made it primary. My account is logged in on my phone and my old laptop, both need repair, laptop data is probably gone. I logged in on my new laptop and a tablet, but had to change the password. Now Firefox does not know my logins and passwords, history, settings and preferences, bookmarks. It seems as if I have created a new account. How can I regain access to my old data?

Asked by Sary AWAD 1 week ago

Last reply by Sary AWAD 6 days ago

firefox

Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is b… (read more)

Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is broken".

'bold

Asked by Akash 6 days ago

Last reply by Seburo 6 days ago

Sign into sync needing double verification sign in

I have had Firefox for years on my IOS devices as well as my Mac OS lap tops. I replaced my10 year old macbook lap top in June and put on Firefox and now everytime I sign… (read more)

I have had Firefox for years on my IOS devices as well as my Mac OS lap tops. I replaced my10 year old macbook lap top in June and put on Firefox and now everytime I sign in I have to get a code sent to another e-mail address that is not on my lap top to put the code in on my lap top so I can continue to sign into Firefox. Why is this happening? This is beginning to be too much trouble to get on. Why is this necessary since having my new macbook laptop? I dont always have my Ipad or Iphone near me when I sign on to Firefox. This is also on my IOS devices. I have several e-mail and use Icloud email system just for that on lap top. Have gmail app seperate on desk top and aol on IOS devices or sign in from webmail.

Asked by Barbara Hoffmann 6 days ago

Last reply by cor-el 6 days ago

  • Solved

Firefox sync not working at all (Mac)

Firefox sync has not been working for me for some time, and I'd like to get it operational again. I'm trying to sync between a Mac Pro (FF 81.0.2), a MacBook Pro (FF 81.… (read more)

Firefox sync has not been working for me for some time, and I'd like to get it operational again. I'm trying to sync between a Mac Pro (FF 81.0.2), a MacBook Pro (FF 81.0.2) and an iPhone 6 (FF Daylight 29.0). Nothing whatsover syncs.

So far, I've updated all browsers, and re-paired the iPhone with the QR code. I've also logged out of my FF accounts at the same time on all devices, and back in again. (That's what's recommended at https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips#w_i-set-up-firefox-sync-but-nothing-is-syncing, though that links to a page that is said to be out of date).

I can't see any obvious errors in the computer names, or anything else.

Any suggestion for further investigation, please?

Asked by MichaelMaggs 5 days ago

Answered by MichaelMaggs 5 days ago

Passwords not syncing

I don't know why I can't find any help articles on this, I can't possibly be the only one. My firefox account is not syncing between my devices. I am logged in to my fire… (read more)

I don't know why I can't find any help articles on this, I can't possibly be the only one. My firefox account is not syncing between my devices. I am logged in to my firefox account on all of my devices. I only have one account. I can save a password on one, but it does not save on my account and I am not able to retrieve it between devices. What is the point of syncing if I can't access my passwords on other accounts? And yes, I have sync turned on. Also, why does it not auto fill across devices when the password is saved?? It seems like a useless feature.

Asked by jbunds 5 days ago

Problems with syncing across devices

Since updating to Android version 81.1.4 (which I don't particularly like as the whole fabric of the app renders it more difficult to use) I have had problems syncing acr… (read more)

Since updating to Android version 81.1.4 (which I don't particularly like as the whole fabric of the app renders it more difficult to use) I have had problems syncing across my Windows 10 desktop, my Apple MacBook Pro (OS X 10.15.7) and Android phone. It is as if the last update to both Android and the Windows version of Firefox have destroyed the syncing process that previously existed. Trying to follow the prescribed process for syncing has also proven difficult to the point of frustration. I seek a clear set of the steps involved with explanations of the steps that appear to me to have been omitted by the Firefox cognoscenti so that I can achieve the synchronisation of passwords and bookmarks across platforms. To help understand where I am at in the process and what is going wrong, I have tried to sync devices and add devices by opening Firefox on my Windows desktop and logging into my account. From there I select Account settings-Sync settings-Connect another device. This opens a new tab (Connect another device that has a dialogue box with a 'Show code' button. Clicking on the button produces another dialogue box with a Q-Code displayed that is supposed to 'scan in the code from within Sync settings'. From there on I am lost. I cannot discern any Q-code viewer within the sync settings on my Android device and using my camera results in nothing but an image of the code. Can someone please help with a clear explanation of what I need to do to synchronise Firefox across my platforms and restore my faith in the browser that has served me well for about the past two decades? I have neither the time nor inclination to trawl through all the KB articles that appear somewhat related but prove simply to add to my frustration with the product.

Asked by jackgeorge15 5 days ago