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Hi, I did a clean install from win10 to win11, then installed firefox and logged in to my account but it havent synced anything? All my saved passwords and bookmarks are gone!?

Can someone please help me get them back! Does anyone have a solution for this?

Read something about that a backup is saved on your computer? Isnt saved to a cloud? Thats what a thought! I have done a clean install on a new drive, old drive i already wiped aswell! Doesnt have a windows.old dir or anything.

Please tell me everything isnt lost!

Best regards Gabriel

Firefox version: Mozilla Firefox for Linux Mint mint-001 - 1.0 (123.0 64-bit). OS: Linux Mint 21.3.

I have signed into my account and turned on sync. I have also clicked "Sync now". It does not sync. I have seen numerous support requests like this. The usual responses (make sure you are logged in with the right account, sign out and sign in again, restart Firefox, uninstall and reinstall) do not produce the desired result.

From the other questions I have seen, people are as perplexed about this as I am. Some wait days before, by no apparent trigger, sync starts working. Or perhaps it doesn't.

It is very important to me that this should be syncing. I really do not want to wait days on the off-chance that something might happen.

And yes, I am 100% certain that I am logged into the correct Firefox account.

Grateful for help in resolving this.

Hi, not sure what I'm doing wrong, but my logins and passwords simply will not synch between devices. I principally use a desktop Win10 machine, and an iOS version of Firefox. Have double-checked settings on both devices, tried forcing a manual sync from each to the other, all to no avail. Any ideas on what I need to do differently? TIA.

My laptop crashed last night

I had to reboot windows. I had a lot of passwords saved on my firefox browser How can i recover these passwords? I need them to run software for college

Sincerely Ben Martens

Hi

I am a web dev, and need FF help on this. All of my sync data is gone, I sign out and back in twice, I checked the profiles there's only one, all of my bookmarks, plugins & extensions everything is gone. Please I need those bookmarks some of them were very important to me I can't lose those.

Back-story: I recently want to try two distro that I had been on my list from quite a while now, VanillaOS & BlendOS, I worked on those for 3 or 4 days, before switching back to Arch, on both of them everything was working fine, I had all of my data. On Arch I had to reset my password because I forgot. Then the issue started, at first I thought maybe my internet was slow or something but now on the 2nd my data is still not synced.

I even signed out and back in, I checked the profiles(screenshot below). What should I do?

Been searching. Updated firefox and lost passwords (across MacBook and iMac Firefox versions) so googled, went looking for logins.json etc files. No sign of them, and no firefox folder in applicationsupport/library on my Mac. Showing hidden files. About:profiles shows only one profile. No idea how I can restore things. Time Machine backup on desktop iMac has no firefox profile files. Where is the data please? Etc etc :O)

Hello,

I have not had any problems with Firefox sync and passwords until recently. I used to use Firefox on desktop, on an iPad, and on an android, with no issues accessing my passwords. Recently I replaced my android phone with an iPhone, and after signing onto Firefox sync on said iPhone, the list of my passwords was accessible on the iPhone, but when i used it for auto-fill, it would only load the username, but not the password. This caused no issue with Firefox sync on desktop or iPad however, so I just let it be. However, after 3 months of no issue, when I open both my iPad and desktop today, all my old passwords are gone, and replaced with the few passwords I directly saved with Firefox on my iPhone.

i have tried restoring my old Firefox profile using backup software to access older files, but I am unable to regain my passwords this way. I have tried using profile data from several date ranges and that has not helped either. The issue seems to lie with Firefox sync with iOS, but I am at an absolute loss on how to resolve this, so any help at all would be much appreciated.

I can prove that I'm using the same e-mail address but with different domain thus making the last statement from [[an article here|https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication]] invalid.

Any idea how I can contact Mozilla to restore access or delete my account to recreate it again? Cannot find an e-mail address to create a ticket :( I don't want to use custom e-mail domain for Firefox account.

Thanks!

Hi,

On September 15, 2022 I created this thread here on Firefox Support Forum and now I finally have an answer to the question, but as we can see my thread was archived and I can't update anything, so I decided to create a new thread just to mark my previous question as solved and bring it an answer.

I contacted Mozilla Firefox developers and got a response: Firefox is no longer integrated with Gravatar. Considering this, I can tranquilly say there is no bug or problem with my account as I thought. It's a pity that Firefox no longer support Gravatar integration, and even if I use an old version I will face the same "issue" because the Gravatar integration was a online feature linked to the Firefox account*, not to the browser itself.

Info source: https://github.com/mozilla/fxa/issues/15665

- - -

Admins can now archive and close this thread, I only ask to keep it online to help who may need this information in the future. Thanks.

• Actually I made a mistake when I wrote this, the Gravatar integration was an online feature linked to the Mozilla account, not Firefox. James explained the distinction on #4 post of the current thread.

Last edit: On January 31, 2023 I created this thread on r/firefox but no one answered precisely. This current thread here on Firefox Support Forum also solves what was asked on reddit. The thread created on January 31, 2023 and posted on r/firefox was archived as well, like what happened to my thread with the same theme here on Firefox Support Forum, then I also created a new thread on r/firefox to mark my question as solved.

Hello, after installing a new hard drive (the old one died and I couldn't recover the data), I reinstalled everything on my PC, except that a friend recommended installing Arium (Windows 10.8 LTS). It works fine, except that now I have no way of connecting my Mozilla account to Firefox to recover my passwords and other saved tabs.

I've searched a lot, tried several installations, and even installed a previous version of Firefox, but nothing works...

Do you know why? Is it because of Arium?

Thanks

Hello,

When I try to log in to my Firefox Sync account with my email address ( morgan@eml.cc ), it takes my password and then says I have to put in a verification code that was emailed to me. I put in that code, and then instead of logging me in, sends me back to the password page with a message that my password was wrong.

However, if I intentionally put in the wrong password, it immediately tells me it was wrong instead of doing the verification code thing. So I feel pretty certain I'm putting in the right password.

I had to create a new account just to ask this question; thankfully I had an email address I hadn't associated with a Firefox account yet.

Thanks in advance!

-Morgan

On Dec 28, 2023, I changed my Windows computer and installed Firefox and then I logged in the sync because I had forgotten the sync password. and my previous information has been completely deleted, like my passwords, I desperately need information from before the date of Dec 28, 2023, please return the sync to a day before the date I said Thanks

After up grading to a Mac Studio running Os 14.5, I downloaded the latest Firefox 126.0. I have three other computers with Firefox. The oldest a Mac Pro running 10.13.6 Hi Sierra that works flawlessly. I tried sync and bookmarks came over to the Mac Studio but not any passwords. I tried importing via a .csv file and got the message: Import complete New passwords added: 0 Existing entries updated: 0 Duplicate entries found: 0 Errors 190 (not imported)

Firefox will NOT even save manually entered passwords. I suspect some problem with Sonoma's paranoid security but I cannot find a solution. Any suggestions?

My workplace bans Firefox. It is not possible to install it in any way on any computer. I still use Firefox on all of my personal devices, and heavily utilize the Firefox Sync to keep my Bookmarks in sync across devices. I need to be able to access my Firefox Bookmarks somehow from my work computer, so I can at least retrieve recently bookmarked items.

I am able to log in to my Firefox Account https://www.mozilla.org/en-US/account/ and see my Firefox account details, but this does not include any of my Sync data.

How can I access the contents of my Sync data? I do not even need it to be integrated into another browser, I just need to be able to access it somehow from a computer that is not able to have Firefox installed.

There is a similar question here https://support.mozilla.org/en-US/questions/1255784 which provides a non-functional non-answer which is not appropriate and does not work.

I met the same problem as https://support.mozilla.org/en-US/que.../1191123

I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica...

I have tried waiting for more than 24h, not working, and submitted a request at Bugzilla (maybe it's because I didn't write the request in the right way so I haven't got response yet).

I have some so many bookmarks in my firefox account and passwords in my lockwise account. Please help me out, my account email is xxxxxxxxxx@xx.xxx

(email address phone number removed by moderator; please do not post personal information on a public website)

Hi. I am a graphic designer and Web master. I use your browser since I think it's the best. I did a format of my pc and I forgot the password of my account. So I did forgot password. Thinking all my password would of sync and follow me. But it didn't. I had over 1000 password from site that I have recently work on and some still working on it. Which were most of them auto generate. Which I wouldn't have a clue of any of them. PLEASE Is there a way for me to regret my passwords? Only the password. Please thanks!

Hi, I have moved to a new iPhone. I have got the Firefox app transferred over and have tried to synchronise having clicked the synchronise button. However, despite doing this several times only a handful of sign ins have come across. I have enabled facial recognition. I have on some occasions had a Firefox message screen come up: ‘To use the autofill feature for Firefox you must have a device passcode enabled’. I have tried googling this and am no better informed.

Reinstalled Firefox after a computer upgrade and now I'm stuck with a disconnected account and a sync loop. I login and it shows login confirmed but I look in the top right corner where you access your account and it shows that it's disconnected. On top of that, I backed up all of my tabs, favorites and passwords but I don't have the ability to import it from the back up. I'm only given the options to import from another browser. Any help in this matter is greatly appreciated.