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A website is greyed out because it displays a message

Website: https://www.londonpicturearchive.org.uk/view-item?i=119810&WINID=1764158938344 (for example) On Safari I see there is a message overlay from the website sayi… (read more)

Website: https://www.londonpicturearchive.org.uk/view-item?i=119810&WINID=1764158938344 (for example) On Safari I see there is a message overlay from the website saying "press the command key to zoom the image". On Firefox, this message is not displayed, and the website is greyed out.

I have looked at all my settings: I can't see anything wrong. Any ideas?

Asked by Jane XNC 2 months ago

Last reply by Denys 2 months ago

Several websites are not loading, like YouTube and X.com

Several websites are not loading their content since yesterday. YouTube has a message "Try searching to get started" and even when I open a video, it won't play. X.com is… (read more)

Several websites are not loading their content since yesterday. YouTube has a message "Try searching to get started" and even when I open a video, it won't play. X.com is not loading content in the pages. So far it's those two.

Asked by ndeithi 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Guardian website not loaded

For some days now the Guardian (UK journal) website can't be loaded. It's specific for Guardian, I have no such problems with other sites, and I don't have this problem w… (read more)

For some days now the Guardian (UK journal) website can't be loaded. It's specific for Guardian, I have no such problems with other sites, and I don't have this problem with Guardian with Chrome. I've erased cookies and caches, restarted my computer, to no avail. I'm using version 146.6.0 of Firefox on MacBook Pro 2020 with Sequoia 15.7.1.

Asked by Jean-Paul Herman 1 month ago

Last reply by jonzn4SUSE 1 month ago

Some areas are being displayed corrupted

After updating to Firefox 147 from 146, it seems that some areas in page rendering are becoming corrupted. Using the attached example from https://soundcloud.com/solarst… (read more)

After updating to Firefox 147 from 146, it seems that some areas in page rendering are becoming corrupted.

Using the attached example from https://soundcloud.com/solarstone/tracks, it is possible to see a corrupted song bar. In the other song, where the full bar chart should also appear, there is a black area, which seems like a different kind of corruption where the content is simply not being displayed.

This did not happen in version 146.

Is there anything I can do, or any information I can provide, to help debug this issue?

Thank you.

Asked by Nelson 4 weeks ago

Last reply by jonzn4SUSE 3 weeks ago

Replying to emails

I'm not sure if I picked the right topic but am guessing my problem would fall under settings. The last few days I am having a problem replying to emails; when I go to c… (read more)

I'm not sure if I picked the right topic but am guessing my problem would fall under settings. The last few days I am having a problem replying to emails; when I go to click "send" to reply I get an error and it says failed to send. The only way to send a reply back is to compose a new email with my reply in it; send works every time if I do it that way. Hoping someone has the answer to why this is happening because I have no clue where to start.

Thank you for any tips, ~ Kathleen

Asked by Kathy 4 months ago

Last reply by Paul 4 months ago

Have to refresh firefox every couple of days.

Every couple of days I am unable to access my email accounts, facebook and most web pages. The only way I can access them is to refresh Firefox after which all work OK. … (read more)

Every couple of days I am unable to access my email accounts, facebook and most web pages.

The only way I can access them is to refresh Firefox after which all work OK.

Really like firefox but am getting fed up of having to refresh it constantly any advise you could give would be very much appreciated.

Asked by wkl1gen2019 4 months ago

Last reply by hmaadhamid7 4 months ago

can no longer sign in to gmail

I can't sign in to gmail as I used to for years. (It works ok when I use Private Browsing, but that's inconvenient.) WHAT USED TO HAPPEN: when I was at the sign in page… (read more)

I can't sign in to gmail as I used to for years. (It works ok when I use Private Browsing, but that's inconvenient.)

WHAT USED TO HAPPEN: when I was at the sign in page, my password manager (Dashlane) filled in the username and then a screen asking to use the passkey. I said yes, and got in to Google with no problem.

NOW: the password manager fills in my username (my name at gmail.com) and when I hit "NEXT" in the sign in field I get email or phone l.com When I click in the field that disappears and my username appears. When I hit NEXT it goes back to "email or phone l.com". Same when I hit return. Same when I enter my phone number. SO maybe it's Dashlane (my password manager)? But when I disable that and TYPE my username (or phone number) in the field, same stuff happens.

BUT when I use a private browser window, the gmail sign in works as before, and so that's what I've been using -- but it's not convenient having 2 windows open. Before it was just a tab in one window. What changed? Why? Can I change it back? Thanks!

Asked by Geo's Firefox 5 days ago

Last reply by jonzn4SUSE 3 days ago

Does not open Western Union

Hello. I can't access the Western Union website through Modzyl. The site opens on Edge. I disabled all add-ons, the browser tries to open the site and reloads the request… (read more)

Hello. I can't access the Western Union website through Modzyl. The site opens on Edge. I disabled all add-ons, the browser tries to open the site and reloads the request constantly. How to solve this problem?

Asked by Павло 3 months ago

Last reply by Denys 3 months ago

unable to use x.com

Hello, for some time now, firefox focus is unable to load the x.com homepage; the app instantly tries to launch the X app. A provate tab in Firefox does NOT have the same… (read more)

Hello, for some time now, firefox focus is unable to load the x.com homepage; the app instantly tries to launch the X app. A provate tab in Firefox does NOT have the same issue. Please help and consider me available if you need to investigate further. Many thanks Alberto

Asked by marcuz 4 months ago

Last reply by 79522270892 4 months ago

Ebay.com and Gunbroker.com not coming up properly since this morning

These 2 web sites worked fine last night. Today ebay.com connects, but picutres on the site are blank spaces. Gunbroker.com won't connect, it just sputters and sputters… (read more)

These 2 web sites worked fine last night.

Today ebay.com connects, but picutres on the site are blank spaces.

Gunbroker.com won't connect, it just sputters and sputters.

I entered these 2 sites on Chrome, they came up correctly. Gunbroker.com connected. Ebay came up with all the pictures on the site populated.

Asked by John&Mary F 2 months ago

Last reply by hodgelodge 2 months ago

Issue with zstd compression decompression in Firefox

Hello Mozilla Support Team, I am writing to report a problem with the Mozilla Firefox browser. After the latest update, the browser appears to no longer decompress conte… (read more)

Hello Mozilla Support Team,

I am writing to report a problem with the Mozilla Firefox browser. After the latest update, the browser appears to no longer decompress content that is compressed using the zstd (Zstandard) algorithm.

Previously, I could view web pages or resources compressed with zstd without issue, but now they fail to display correctly (or give errors). I have tested this on multiple websites and different systems, which suggests the change is not specific to one site or machine.

Could you please clarify the following:

Has support for zstd‐compressed content been removed or disabled in the recent Firefox version?

If so, are there plans to restore this support in a future release?

Is there a workaround or configuration setting that allows enabling zstd decompression in the meantime?

Thank you for your attention to this matter. I appreciate your help in ensuring this functionality is restored or clarified.

Best regards, Oleh Boiko Windiws 10, FF 144.0.2

Asked by kinoteatr.ua 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago