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can not use the recovery key

I am trying to use my recovery key, but the form does not accept the letter Ø. The letter Ø is nok defekt at my computer. What could be the problem, and how do I fix it? … (read more)

I am trying to use my recovery key, but the form does not accept the letter Ø. The letter Ø is nok defekt at my computer. What could be the problem, and how do I fix it?

Asked by Annette Kjærgaard Jensen 2 months ago

Last reply by markwarner22 2 months ago

  • Archived

Text typed in a webpage comment section is matching the background color (dark theme) tried the text color changes in settings to no avail. What else can it be?

I use a dark background theme to reduce glare. Text usually appears white, as expected. Today, 12/13/24, the text is black. I am using version 133.0.3 (64-bit) Firefox Br… (read more)

I use a dark background theme to reduce glare. Text usually appears white, as expected. Today, 12/13/24, the text is black. I am using version 133.0.3 (64-bit) Firefox Browser. I downloaded an update within the past few days, and while I have used the browser, I haven't typed anything onto a browser page until this morning.

Text and background appear normal with other applications.

I was wondering whether this has been reported or found previously.

I am continuing my search for other applications this my affect.

Asked by freddare 6 months ago

Last reply by Paul 5 months ago

Cannot Login to both Desktop and Laptop at the same time

Good day all, I cannot login to both my desktop and laptop at the same time. I have changed my password several times, and even though I know it is the correct password i… (read more)

Good day all, I cannot login to both my desktop and laptop at the same time. I have changed my password several times, and even though I know it is the correct password it still tells me the password is incorrect. I can login to one at a time.

Example: I login to desktop with new changed password but when I use the same new password on my laptop, it says it's incorrect. Even after several password changes.

How can this be fixed? I travel with my laptop and need to be able to sign in.

Thank you for reading!

Asked by sidheazel 1 month ago

cannot login to my bank account

I am having trouble logging into my bank account. Message is saying error, secure connection failed. An error occurred during a connection to online.newcastlepermanent.… (read more)

I am having trouble logging into my bank account. Message is saying error, secure connection failed. An error occurred during a connection to online.newcastlepermanent.com.au. PR_CONNECT_RESET_ERROR. Have not had problems before. Please help.

Asked by Julie Martens 3 months ago

Last reply by MathDesigns 3 months ago

On a certain website, when I try to fill out their webform, Firefox tells me to enter a valid e-mail address even though the e-mail address I have entered is valid

When I go to the website https://www.rebateinternational.com/RebateInternational/contactUs.do and I try to fill out the webform on that page and use autofill to fill in t… (read more)

When I go to the website https://www.rebateinternational.com/RebateInternational/contactUs.do and I try to fill out the webform on that page and use autofill to fill in the e-mail address, it gives me an error message that says "please enter a valid email address" even though the e-mail address is valid. Also, if I do not use autofill, but simply type everything in manually, it still gives me that same error message. This problem does not occur in Google Chrome, but it does occur in Firefox. Sometimes I can solve the problem by erasing part of the email address and then re-typing that part, but that doesn't always work. It also doesn't work if I erase the entire e-mail address and type it in manually. The problem does not appear to be caused by add-ons and does not appear to be caused by hardware acceleration, because I have disabled add-ons and have turned off hardware acceleration. It also does not appear to be caused by cache and cookies, because the same problem occurs after I clear the cache and cookies. I will appreciate any response you can provide to help solve this problem.

Asked by Larry951 5 months ago

Last reply by Larry951 4 months ago

I am logged out of Best Homepage Ever everytime I close my browser

I use Best Homepage Ever and I am logged out every time I close my browser and have to resign back in when I open it up again. Can't find anything in help articles to sol… (read more)

I use Best Homepage Ever and I am logged out every time I close my browser and have to resign back in when I open it up again. Can't find anything in help articles to solve this.

Asked by Victor 3 months ago

Last reply by markwarner22 3 months ago

Firefox won't. open up page

Firefox will not open up my credit union's page when I click submit on the login page. I can open up the login page and go to my account when I use a private window. Wh… (read more)

Firefox will not open up my credit union's page when I click submit on the login page. I can open up the login page and go to my account when I use a private window. Why won't it open in the general window?????

Asked by 300Guy 4 months ago

Last reply by markwarner22 4 months ago

Not sure how to secure my account

I’m not very good with working these phones. Mine has been hacked a Mac keeps logging into my email and I do not own a Mac. I just have my iPhone 15 plus. What do I need … (read more)

I’m not very good with working these phones. Mine has been hacked a Mac keeps logging into my email and I do not own a Mac. I just have my iPhone 15 plus. What do I need to do to secure my phone more?

Asked by ttabathathompson 5 months ago

Last reply by Paul 5 months ago

Unable to use Mendeley Web Importer

I am using Firefox and Mendeley Reference Manager on a Macbook Air. For days I have been unable to use Mendeley Web Importer. I have it installed in Firefox I have used t… (read more)

I am using Firefox and Mendeley Reference Manager on a Macbook Air. For days I have been unable to use Mendeley Web Importer. I have it installed in Firefox I have used the latest software for Mendeley Web Importer 3.0 (I was made to believe that it is the latest version), I have refreshed Firefox and I have even deleted Firefox and reinstalled on my computer, I have tried customizing Firefox. The symbol for Mendeley Web Importer does not show up ind the collection of similar Add-ons (I hope that this is the correct term).

I would safe me quite a bit of time, if I could use the web importer. Can you help?

Asked by PK 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Solved

can't sign into firefox after changing email

I changed my email on my Firefox account a while back. I've been able to sign in on other devices but on a new Windows Machine, I'm unable to sign in. I try to use the p… (read more)

I changed my email on my Firefox account a while back. I've been able to sign in on other devices but on a new Windows Machine, I'm unable to sign in.

I try to use the primary email, and it prompts me to make a new account.

My old email brings up an account to sign into but then it asks me to use the primary email. Any help would be appreciated.

Asked by Soulzfordayz 3 months ago

Answered by Soulzfordayz 2 months ago

Beatbuddy Drum Machine

"Please create a new version of the browser app that supports the ability to use FileSystemAPI on directories, this is essential for working with a BeatBuddy project and … (read more)

"Please create a new version of the browser app that supports the ability to use FileSystemAPI on directories, this is essential for working with a BeatBuddy project and SD cards that are saved on my computer using the online editor."

Asked by M.C.Kenna666 4 months ago

Last reply by markwarner22 4 months ago

Error Signing Into My Firefox Account On Second Computer

I misspelled my email address while signing into my existing Firefox account on my new laptop. I didn't realize it until I didn't receive the Verification Code. Then I lo… (read more)

I misspelled my email address while signing into my existing Firefox account on my new laptop. I didn't realize it until I didn't receive the Verification Code. Then I looked and saw the misspelling. I can't change it; it's greyed out. I tried closing and reopening Firefox so I could start over but the only option is to finish setting up the account. How can I clear it so I can start over or change it to the correct spelling? Thanks.

Asked by zullisys 2 months ago