Showing questions tagged: Show all questions
  • Archived

Customize isn't working and LastPass icon isn't appearing

On two different profiles, the Customize option simply isn't working. I see three different places on the GUI to click on Customize, and none works. Nothing happens when … (read more)

On two different profiles, the Customize option simply isn't working. I see three different places on the GUI to click on Customize, and none works. Nothing happens when I click on them, beyond the letters "Customize" appearing at the top of a tab.

After appearing earlier this evening, the LastPass icon is also failing to appear on both profiles.

Asked by conceptualclarity 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

how to stop crash reporter from opening even when Firefox doesn't crash? crash reporter opens nearly any time I use Firefox

almost every time I use Firefox, as soon as I quit Firefox, the crash reporter message comes up. how can I make this stop happening? Firefox isn't crashing but the cras… (read more)

almost every time I use Firefox, as soon as I quit Firefox, the crash reporter message comes up. how can I make this stop happening? Firefox isn't crashing but the crash reporter is working overtime as if it is!

thanks for your help,


Debbie

Asked by dlgorham 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox won't quit

Hi, I am using Firefox on my Macbook Pro. When I quit Firefox, the windows close but the programme remains open on my dock with the dot underneath, as if it's still open.… (read more)

Hi,

I am using Firefox on my Macbook Pro.

When I quit Firefox, the windows close but the programme remains open on my dock with the dot underneath, as if it's still open.

Force quit doesn't work, and it is not showing up in activity monitor, so there is nothing to force kill there.

I then can't restart Firefox without restarting my computer.

Asked by Kneale 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

After closing, firefox is left running using ram in task manager.

I have version 39.0 and run windows 7 sp1 (think its not updated). Sometimes when i close the firefox browser, task manager says it is running and using ram. I cannot for… (read more)

I have version 39.0 and run windows 7 sp1 (think its not updated). Sometimes when i close the firefox browser, task manager says it is running and using ram. I cannot force close the program, and there are no FF windows open. I have seen that this problem happened around v29, but do not see any solutions for this. Any help? Is FF not built for my OS?

Asked by dan.dog 5 years ago

Last reply by John99 5 years ago

  • Archived

Firefox error when I manually close the probram

Constantly get an error box when I press the red x to quit Firefox. Very aggravating. Box says that that Firefox crashed. I did not. I shut it down. Box wants me to s… (read more)

Constantly get an error box when I press the red x to quit Firefox. Very aggravating.

Box says that that Firefox crashed. I did not. I shut it down. Box wants me to send error report. I did that a zillion times! I have no special settings for history or stuff like that. This all started with the update to 37.0. Updates 37.1 and 37.2 did not fix this issue either. My system is 64bit windows 8.1. This issue also happening on my laptop. That is windows 7, 32 bit machine. I did a refresh to my Firefox but that did not solve the problem either.

Help!

Asked by syfywriter 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashes then will not restart and will NOT close using task mgr

Happens at least once a day now. Firefox will be working fine then when I try to go to another webpage will just spin. After xing out it will not restart unless I reboo… (read more)

Happens at least once a day now. Firefox will be working fine then when I try to go to another webpage will just spin. After xing out it will not restart unless I reboot computer. Even trying to close with Task Manager is ineffective. Tried refreshing but same problem.

Asked by Kitiri 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Firefox crashes

In the last week or so, Firefox usually comes up with a message that it crashed unexpectedly after I close it. It has never actually crashed, but it keeps saying it did.… (read more)

In the last week or so, Firefox usually comes up with a message that it crashed unexpectedly after I close it. It has never actually crashed, but it keeps saying it did. I have tried refreshing it, but it continues to give me the error messages.

What problems could cause it to tell me repeatedly that firefox is crashing when otherwise it seems to work fine?

This is the report contents from the most recent time:

AdapterDeviceID: 0x9834 AdapterDriverVersion: 13.352.1004.1007 AdapterSubsysID: 00000000 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0.4 AvailablePageFile: 2117783552 AvailablePhysicalMemory: 2032390144 AvailableVirtualMemory: 3367444480 BIOS_Manufacturer: TOSHIBA BlockedDllList: BreakpadReserveAddress: 46399488 BreakpadReserveSize: 67108864 BuildID: 20150320202338 CrashTime: 1427658399 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1427050742 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9834, AdapterSubsysID: 00000000, AdapterDriverVersion: 13.352.1004.1007 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 80700 ShutdownProgress: quit-application StartupTime: 1427651968 SystemMemoryUsePercentage: 44 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4551512064 TotalPhysicalMemory: 3679096832 TotalVirtualMemory: 4294836224 URL: http://humor.aplus.com/a/Wisconsin-basketball-player-Nigel-Hayes-Forgets-Microphone-Calls-Stenographer-Beautiful?utm_campaign=i102&utm_source=a39152&so=b888746a-16d3-49a2-8c2e-24eaff117eaa&ref=ns User32BeforeBlocklist: 1 Vendor: Mozilla Version: 36.0.4 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by adhane 5 years ago

Last reply by Axis 5 years ago

  • Archived

FF 38.0.5 crash/hangs

FF 38.0.5 is hanging on exit too much to be viable. The crash reports don't seem to reflect the actual number of times the hang occurs, at least 5 times a day, but here … (read more)

FF 38.0.5 is hanging on exit too much to be viable. The crash reports don't seem to reflect the actual number of times the hang occurs, at least 5 times a day, but here is the most recent report:

ID: da0b2175-92cc-4eb6-a6f2-b2fe32150613 Signature: shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_Wait | mozilla::ReentrantMonitor::Wait(unsigned int) | nsThread::ProcessNextEvent(bool, bool*) | NS_ProcessNextEvent(nsIThread*, bool) | nsThread::Shutdown()

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_Wait | mozilla::ReentrantMonitor::Wait(unsigned int) | nsThread::ProcessNextEvent(bool, bool*) | NS_ProcessNextEvent(nsIThread*, bool) | nsThread::Shutdown() More Reports Search UUID da0b2175-92cc-4eb6-a6f2-b2fe32150613 Date Processed 2015-06-13 17:06:33.375377 Uptime 79 Last Crash 308021 seconds before submission Install Age 892237 since version was first installed. Install Time 2015-06-03 09:14:49 Product Firefox Version 38.0.5 Build ID 20150525141253 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 4 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x58e9b897 User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 04b01028, AdapterDriverVersion: 9.17.10.2843 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+

Processor Notes sp-processor07_phx1_mozilla_com.25518:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x8086

Adapter Device ID

0x0116

Total Virtual Memory

4294836224

Available Virtual Memory

3737370624

System Memory Use Percentage

22

Available Page File

15006617600

Available Physical Memory

6577385472

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

   1136891NEW --- shutdownhang in nsThread::Shutdown() coming from ScopedXPCOMStartup::~ScopedXPCOMStartup()
   1134620NEW --- shutdownhang in nsThread::Shutdown() on restart for applying update

Crashing Thread Frame Module Signature Source 0 xul.dll mozilla::`anonymous namespace'::RunWatchdog(void*) js/src/jit/MacroAssembler.h 1 nss3.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c 2 nss3.dll pr_root nsprpub/pr/src/md/windows/w95thred.c 3 msvcr120.dll _callthreadstartex f:\dd\vctools\crt\crtw32\startup\threadex.c:376 4 msvcr120.dll msvcr120.dll@0x2c000 5 kernel32.dll BaseThreadInitThunk 6 ntdll.dll __RtlUserThreadStart 7 ntdll.dll _RtlUserThreadStart

Thanks for any help here.

Asked by Jdolt 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Firefox crashes at shutdown

Hi there I have the issue that my FireFox crashes when I stop it. When I restart it I get the opps this should not happend message . In the crash log the "last line" is… (read more)

Hi there I have the issue that my FireFox crashes when I stop it. When I restart it I get the opps this should not happend message .

In the crash log the "last line" is MozCrashReason=MOZ_CRASH(Shutdown too long, probably frozen, causing a crash.)

I have gone throught and stopped all add ons and the activated each one anbd after a while the error appeared.. it is clear that the more addons I have loaded the longer the shutdown process takes.

can you help?

B

Asked by BaroB 4 years ago

Last reply by philipp 4 years ago

  • Archived

Firefox only runs once. If I close Firefox it will not start up next time I try to launch it

Windows 7 64 Bit Firefox 43.0.4 This started with Firefox 43. After a fresh boot Firefox launches and runs fine. But if I close it I can not start Firefox again unless I… (read more)

Windows 7 64 Bit Firefox 43.0.4

This started with Firefox 43.

After a fresh boot Firefox launches and runs fine. But if I close it I can not start Firefox again unless I reboot my computer.

Looking at the task manager I can see Firefox is running. In fact if I try to launch Firefox multiple times I will see multiple instances of Firefox running in task manager.

But it never opens on my screen. I have tried "refreshing" and even removing and reinstalling.

Asked by bellingham_bob 4 years ago

Last reply by John99 4 years ago

  • Archived

Firefox can't terminate process, profile would be missed when network disconnect

Hello Mozilla, I'm using Firefox 36.0.1, my OS is Windows 7. After I update to Firefox 36.0.1, every time my network disconnect ( my router is disconnected once a day), … (read more)

Hello Mozilla, I'm using Firefox 36.0.1, my OS is Windows 7.

After I update to Firefox 36.0.1, every time my network disconnect ( my router is disconnected once a day), I can't use Firefox so that I must close it. But after closing, firefox process still remain and I can't terminate it by Task Manager. if I try to open application again, I will report that "Your firefox profile cannot be loaded. It may be missing or inaccessible".

So that I must restart the computer to kill firefox process. When I open Firefox again, the report is the same. I did clean reinstall once, but can't solve the problem. I'm very tired when syncing my profile again and again ( It's lucky for me because I signed an account for syncing).

Please answer me soon. Thanks for your help.

Asked by bangrobe 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox won't force quit. I have tried hard and soft restarts, but the Firefox app stops the computer from carrying out command as Firefox won't close.

Using a Macbook Pro with Yosemite OS X. Firefox app won't 'force quit'. I have tried hard and soft restarts, but the Firefox app stops the computer from carrying out co… (read more)

Using a Macbook Pro with Yosemite OS X. Firefox app won't 'force quit'. I have tried hard and soft restarts, but the Firefox app stops the computer from carrying out command as Firefox won't close. I can't update the Firefox software as the current Firefox app is still open, or delete the app, for the same reason. Cannot use Firefox in Safe Mode (a route to a possible solution in other threads) because I can't access the Firefox menu. Also, can't update Mac software, as it requires a restart, and the technically open Firefox app will prevent this. Help?

Asked by noodles231 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox crashes

Crash ID: bp-fd36fe0d-bc0d-468f-8d7c-5e94f2161123 Every 30 mins my firefox is crashing. I am using latest version of firefox. After that I need to restart computer then o… (read more)

Crash ID: bp-fd36fe0d-bc0d-468f-8d7c-5e94f2161123

Every 30 mins my firefox is crashing. I am using latest version of firefox. After that I need to restart computer then only firefox is working for few more times and again it is creashing.

Crash ID is : bp-fd36fe0d-bc0d-468f-8d7c-5e94f2161123 Please look into this and provide permanent solution.

Thanks,

Prasad Katta

Asked by prasad.katta 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Why does a message saying that frefox has crashed pop up on my desktop after I log off the internet (close Firefox)?

Occasionally after I close Firefox a Firefox program opens that says Firefox has crashed and that is supposed to report the crash to Firefox with my contents. Pretty much… (read more)

Occasionally after I close Firefox a Firefox program opens that says Firefox has crashed and that is supposed to report the crash to Firefox with my contents. Pretty much every time this happens I type in the comment that I closed Firefox (that Firefox did not crash). Regardless of whether I enter a comment and whether I instruct the program to reopen Firefox or to close Firefox, after I enter, I get a message that the reporting feature failed. How do I tell Firefox that this portion of the program is flawed?

Asked by bowler498 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashes randomly (crash report inside)

AdapterDeviceID: 0x1616 AdapterDriverVersion: 10.18.14.4029 AdapterSubsysID: 222717aa AdapterVendorID: 0x8086 Add-ons: %7B2D3F3651-74B9-4795-BDEC-6DA2F431CB62%7D:2014.7.1… (read more)

AdapterDeviceID: 0x1616 AdapterDriverVersion: 10.18.14.4029 AdapterSubsysID: 222717aa AdapterVendorID: 0x8086 Add-ons: %7B2D3F3651-74B9-4795-BDEC-6DA2F431CB62%7D:2014.7.12.7,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:37.0.2,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.9 AvailablePageFile: 6822166528 AvailablePhysicalMemory: 5010518016 AvailableVirtualMemory: 1785856000 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 51707904 BreakpadReserveSize: 67108864 BuildID: 20150415140819 CrashTime: 1430084201 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1429587402 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 222717aa, AdapterDriverVersion: 10.18.14.4029 D3D11-WARP? D3D11-WARP- D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 97938 StartupTime: 1430080978 SystemMemoryUsePercentage: 40 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 10476638208 TotalPhysicalMemory: 8463372288 TotalVirtualMemory: 4294836224 URL: https://www.google.com/search?q=starbucks+history&ie=utf-8&oe=utf-8 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 37.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.



Any info would be great!! Thank you

Asked by michaelalex1792 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashes upon close

Report ID: 05033aea-1011-4c59-be57-f4fa32150708 The majority of times (80% of the time) that I close Mozilla Firefox v39 I get the Mozilla Crash Reporter. This happens o… (read more)

Report ID: 05033aea-1011-4c59-be57-f4fa32150708

The majority of times (80% of the time) that I close Mozilla Firefox v39 I get the Mozilla Crash Reporter. This happens on a variety of webpages and I haven't yet found a similarity. This is never stopping me from doing anything that I need to do but it is a bit annoying to close the browser only to be greeted by a crash report.

This started happening after I was infected with some malware. I have since ran several tests with various free malware checkers and the tests have all shown clear.

I have tried to reset Firefox, update all plug-ins, uninstall Firefox and reinstall, clear all data in the history (everything that can be check-marked) and still the issue persists. I'd rather not do a clean install of Windows for such a small issue as this. I feel this should be easily solvable.

Asked by DLetkeman 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox keeps open connections to different IP addresses even when closed

Hello, I have recently noticed that despite the Firefox process being closed, there are a number of connections still open and remain open for the duration of the current… (read more)

Hello, I have recently noticed that despite the Firefox process being closed, there are a number of connections still open and remain open for the duration of the current computer session. Restart seems to close all connections. Connections increase and stay open the more I would browse.

OS is Windows 7 Ultimate Running Firefox 55.0.3 Using Kaspersky Internet Security 2018 to monitor active connections.

Screen shot attached to show some examples of active connections even when Firefox is closed. Any idea why this is happening and how to prevent it?

Asked by Cornelius321 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes

Crash IDs for today: Crash ID: bp-c49212e3-9d96-40ec-b385-a439a2150717 Crash ID: bp-e0a975ef-cdfe-4b49-9215-7fc302150717 Crash ID: bp-1edd61ac-ab63-4a1b-8b23-a58c62150717… (read more)

Crash IDs for today:

Crash ID: bp-c49212e3-9d96-40ec-b385-a439a2150717 Crash ID: bp-e0a975ef-cdfe-4b49-9215-7fc302150717 Crash ID: bp-1edd61ac-ab63-4a1b-8b23-a58c62150717 Crash ID: bp-5357bb7b-8ead-4d51-a06a-7d5a82150717

FF crashes daily. I followed the procedure from this link (https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash).

Asked by NeWtCow 5 years ago

Last reply by cor-el 5 years ago