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Automatic email collection

I've tried unchecking things in settings without success to stop Thunderbird from automatically collecting email when it launches. I need to be in complete control of whe… (read more)

I've tried unchecking things in settings without success to stop Thunderbird from automatically collecting email when it launches. I need to be in complete control of when Thunderbird collects email from the server. Could this be a Windows 11 issue? Thanks for any help you can give me.

Asked by martypa 1 month ago

Last reply by sfhowes 1 month ago

multiple outgoing servers using smtp server

I have three e-mail account with same provider which had worked fine each sending mail under its e-mail account. Now two of the account receive the message below. The … (read more)

I have three e-mail account with same provider which had worked fine each sending mail under its e-mail account. Now two of the account receive the message below. The is another user setup on computer. They have two e-mail account and sending works fine Outgoing servers are setup identical for all accounts

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smpt.hughes.net failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

Asked by RS 5 months ago

Last reply by DavidGG 5 months ago

Storing Local folder on a different drive

I am looking to create a local folder where I can archive my emails to a different drive. Lets call that drive D: for now. I want to setup in "Local Folders" A folder cal… (read more)

I am looking to create a local folder where I can archive my emails to a different drive. Lets call that drive D: for now. I want to setup in "Local Folders" A folder called "Archive" and I want that to reside on the D: Drive But want to keep my email accounts that all emails come into initially on the C: drive till I move the emails to the "Archive" folder that is on the D: drive. How do I do that? It does not seem to allow me to change the location of the folders in "Local Folders" When i create one.

Any help, Helps... Thank you

Asked by john p 5 months ago

Last reply by sfhowes 5 months ago

Add Security Exception

Hi Last week we started having issues sending emails from our Thunderbird account (Optus email). When you go to press send we see a Add Security Exception pop up. When I… (read more)

Hi

Last week we started having issues sending emails from our Thunderbird account (Optus email). When you go to press send we see a Add Security Exception pop up. When I click View we see the Issuer Name is DigiCert Inc. When I click Get Certificate it says No Information Available. We checked the SMTP setting with Optus today and they are correct.

Description: Optus Account Server Name: smtp.optusnet.com.au Port: 25 Connection Security: STARTTLS

If anyone has any ideas that would be great. Thanks Alysha

Asked by Alysha 5 months ago

Last reply by DavidGG 5 months ago

Adaptive junk filtering thinks everything is junk until I tell it otherwise

I've just resumed using Thunderbird, with a new installation on a new computer, after a long period of having only my ISP's web interface. I'm having a problem with adapt… (read more)

I've just resumed using Thunderbird, with a new installation on a new computer, after a long period of having only my ISP's web interface. I'm having a problem with adaptive junk filtering: it thinks everything is junk until I tell it otherwise.

By default, it leaves putative junk messages in the Inbox, but displays a yellow ribbon above a junk message's preview with "Learn more" and "Not junk" buttons. In this configuration, having it assume everything new is junk is just a nuisance.

But eventually I will finish training it, and I'll want it to move junk to the Junk folder automatically. Then this behavior will be a disaster.

Using made-up numbers to illustrate, suppose I get 1000 messages per day. Of these, 998 are from addresses it recognizes, so it knows that 993 of them are junk and 5 are legitimate, because I've received email from those addresses before, and I've told it what to do with them. That leaves 2 messages which may or may not be junk.

It should leave those messages in the Inbox, preferably with some kind of warning, and let me decide whether they are junk or not. Instead it's going to move them to Junk, and I'll never know I got them unless I review all 995 new messages in the Junk folder... which would defeat the whole point of having a junk filter.

Is there a way to make the junk filter default to "not junk" when it doesn't know? I've looked at the configuration dialog, and I don't see one.

Asked by Jonathan Sachs 4 months ago

Last reply by realraven 3 months ago

Folders have disappeared

My 'sent', 'All Mail', 'Spam'; and 'draft' and 'templates' folders in my gmail account in Thunderbird have suddenly disappeared My other account looks fine, as is my hus… (read more)

My 'sent', 'All Mail', 'Spam'; and 'draft' and 'templates' folders in my gmail account in Thunderbird have suddenly disappeared My other account looks fine, as is my husband's account I have deleted the account from thunderbird and reloaded it but it remains the same. My gmail account on my ipad and iphone still have the all correct folders in place Can you help please - ?

Asked by denisepayne214 5 months ago

Last reply by DavidGG 5 months ago

How to remove thumbtack icon from quicklink icons on the homepage of Firefox.

How to remove thumbtack icon from quick link icons on the homepage of Firefox. The little thumbtack icon was by the name of the quick link on my home page. I updated to … (read more)

How to remove thumbtack icon from quick link icons on the homepage of Firefox.

The little thumbtack icon was by the name of the quick link on my home page. I updated to 139.0.4 and now thumbtack in top left corner of quick link icon. I want the thumbtack gone.

Asked by dt.creekmore 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

My Account Setting page has no info on it and does not allow me to make any changes

I have had an issue for quite some time now where I cannot set any details on my email addresses from the Account Settings screen on my Thunderbird install. This has bee… (read more)

I have had an issue for quite some time now where I cannot set any details on my email addresses from the Account Settings screen on my Thunderbird install.

This has been an issue for quite some time I believe. The significance of the issue is that I cannot change SMTP servers because not only is the setting blank but when I select another SMTP it returns to default every time.

128.9.0esr (64-bit)

Please help! I am having to use a secondary email address for some of my clients because I cannot set up an SMTP server for them.

Asked by Eric The Red 3 months ago

Last reply by Wayne Mery 3 months ago

Action after deleting email?

Hi guys. It used to be that when I read an email and click the delete button, the tab would close and it would return to the folder the email was in. But since the last u… (read more)

Hi guys. It used to be that when I read an email and click the delete button, the tab would close and it would return to the folder the email was in. But since the last update, it just shows me the next email in the folder.

Is there a way to change that? I want to return to the folder after an email was deleted. I don't want to look at the next email.

I looked in settings everywhere and if there is a way to change that in settings, I can't find it.

Thank you so much in advance for your help.

Asked by pepelapiu2004 1 week ago

Last reply by david 1 week ago

새 탭 페이지 배경 이미지 변경 문의

제목 그대로입니다. 절대로 테마가 아닌 새 탭 페이지 즉 아무 웹사이트도 접속하지 않은 상태에서 이미지 변경하는 방법입니다. 오늘 업데이트가 되었다며 이미지를 변경하라고 해서 아무 이미지를 넣었다가 되돌릴 방법이 없어서 1시간을 낭비했습니다. 절대로 테마아닙니다. 새 탭 페이지입니다. 어떠한 부가기… (read more)

제목 그대로입니다.

절대로 테마가 아닌 새 탭 페이지 즉 아무 웹사이트도 접속하지 않은 상태에서 이미지 변경하는 방법입니다.

오늘 업데이트가 되었다며 이미지를 변경하라고 해서 아무 이미지를 넣었다가 되돌릴 방법이 없어서 1시간을 낭비했습니다.

절대로 테마아닙니다. 새 탭 페이지입니다. 어떠한 부가기능도 사용하지 않았습니다. 이러한 문제가 아닌지 검토하라는 답변을 줄 경우 무조건 최악의 평가를 내릴겁니다.

Asked by Lullaby 1 month ago

Last reply by TyDraniu 1 month ago

"Compact all folders when it will save over" not triggering right? (bug1853584)

Hello! I have used Thunderbird for many years. Lately, it waits much too long to prompt compacting all accounts. When "Compact all folders when it will save over ..." … (read more)

Hello! I have used Thunderbird for many years. Lately, it waits much too long to prompt compacting all accounts. When "Compact all folders when it will save over ..." is set down to 1MB total, it still does not prompt until it has to clear 30 or 40 MB.

It didn't do this in the past, prompting me every 2 or 3 days at higher settings. So, I'm curious if this is "normal" now and I need to manually compact, or if there is a problem with 'Account Settings > Disk Space > Compact all folders' ... ?

Asked by psig 4 months ago

Last reply by Wayne Mery 4 months ago

Failed to find the settings for your email account

I checked the settings multiple times. The settings you see in the screenshot are correct. These are the settings I've used for the past 10 years. No problems until now. … (read more)

I checked the settings multiple times. The settings you see in the screenshot are correct. These are the settings I've used for the past 10 years. No problems until now. I just logged in today and Thunderbird did not want to work. K-9 Mail works just fine on all my Android devices. This is happening only on Thunderbird desktop.

• To troubleshoot the problem, I first removed the account and added it back. That did not work. • Next, I uninstalled Thunderbird and installed it back. Same problem persists. • This time I uninstalled Thunderbird using Geek Uninstaller to remove all related cache. Install Thunderbird back and try again. Did not work. • Read A2Hosting article a bunch of times: https://www.a2hosting.com/kb/getting-started-guide/setting-up-e-mail/accessing-e-mail-accounts-with-client-applications. Confirmed, all my settings are correct. Thunderbird is still not working.

Asked by Taino 4 months ago

Last reply by sfhowes 3 months ago

Thunderbird Connector for Copernic Desktop Search

Dear Support! In order to index Thunderbird Emails in Copernic Desktop Search software, I need to install the “Thunderbird Connector for Copernic Desktop Search” in the… (read more)

Dear Support!


In order to index Thunderbird Emails in Copernic Desktop Search software, I need to install the “Thunderbird Connector for Copernic Desktop Search” in the Add-on and Themes menu. Unfortunately this Ad-don doesn’t seem to exist. Can you please suggest a solution?

Best Regards, Patrycja Wojcieszynska

Asked by MsLuctoretemergo 3 months ago

Last reply by Piscator 3 months ago

Thunderbird139.0でQuick Textのアドオンが使用できなくなった

Thunderbirdの138.0.2まで使用できていたアドオン「Quick Text」が勝手にThunderbirdが139.0にアップデートされたことにより、突然使用できなくなりました。 例文などをたくさん登録して仕事でも使用している方が多数だったのでクレームが殺到して困っております。 Quick Text が139.0でも使用で… (read more)

Thunderbirdの138.0.2まで使用できていたアドオン「Quick Text」が勝手にThunderbirdが139.0にアップデートされたことにより、突然使用できなくなりました。

例文などをたくさん登録して仕事でも使用している方が多数だったのでクレームが殺到して困っております。

Quick Text が139.0でも使用できるようにしてください!!

Asked by reftest20211126 1 month ago

Last reply by Wayne Mery 5 hours ago

no sound with video when video icon up fully

For the past several days I have not had any sound when linked to video from news email and others. The sound icon on the face of the video is completely at fullest. I … (read more)

For the past several days I have not had any sound when linked to video from news email and others. The sound icon on the face of the video is completely at fullest. I am 88 years old and have very limited digital skills. I have not been able to understand how to restore the sound. Don't understand why or how this happened. Please help. Susan J Morris

Asked by Susan J Morris 1 month ago

Last reply by Denys 1 month ago

Eksport / Import filtrów wiadomości - różne konta, różne komputery.

Witajcie, Mam pytanie. Czy jest jakieś ustawienie lub dodatek do Thunbirda, który odpowiada za eksport i import filtrów wiadomości (i tylko o ten element chodzi). Chcę sk… (read more)

Witajcie, Mam pytanie. Czy jest jakieś ustawienie lub dodatek do Thunbirda, który odpowiada za eksport i import filtrów wiadomości (i tylko o ten element chodzi). Chcę skopiować filtry wiadomości z jednego konta (nie wiadomości) i wkleić do kilku innych (w jednym programie), a także skopiować je na dwa inne komputery i inne konta. Dotyczy to też strukturę katalogów (nie wiadomości) do których przypisane są filtry.

Asked by Mar i już 3 months ago

Last reply by Matt 3 months ago

turn off tiny shopping cart over Firefox icon on the task bar

Hello: Thanks for creating Firefox. This is my first question after more than a decade using it. I couldn't find proper information about this. This week Firefox started … (read more)

Hello: Thanks for creating Firefox. This is my first question after more than a decade using it. I couldn't find proper information about this. This week Firefox started to show a tiny shopping cart icon over the task bar icon of Firefox (image attached). I don´t know what it's and I can't find the functionality that make that appear. So, How do I disable it? I use Firefox everywhere, and I don't like it, specially in my job's laptop as my boss can occasionally see it and it's obviously not work-related in my case. I use chatgpt to get answers and it points to a "Shopping Assistant" feature, but I don't find it. Is it related? The term is so common that I couldn't narrow down to my specific question (what is it and how to disable it)

I use windows 11 and 138.0.4 (64-bit)

Thanks in advance for help

Asked by Carlos F. 2 months ago

Last reply by Ed 1 month ago

Thunderbird folder 235GB

I am transferring my thunderbird folder to a new computer and it is 235 GB. I dont understand why it is so large. Are ALL my emails being saved? How do I delete so I can … (read more)

I am transferring my thunderbird folder to a new computer and it is 235 GB. I dont understand why it is so large. Are ALL my emails being saved? How do I delete so I can make smaller??

Asked by fran8 1 month ago

Last reply by david 1 month ago

Outlook.fr

Hello, I have an Outlook.fr account and I can't import messages from it into Thunderbird. Here are the installed settings: 1° IMAP = outlook.office365.com Port: 993 Conne… (read more)

Hello, I have an Outlook.fr account and I can't import messages from it into Thunderbird. Here are the installed settings: 1° IMAP = outlook.office365.com Port: 993 Connection security = SSL/TLS Authentication method = OAuth2 2° SMTP = smtp.office365.com Port: 587 Connection security = STARTTLY Authentication method = OAuth2

When I go to Outlook.fr via my browser, I have no problems accessing the Name account (Mail address + Password). What do I have to do to make it work? Thank you for your reply. Have a nice weekend.

Asked by jacques.quinet 4 months ago

Last reply by Matt 4 months ago