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How to move my Address Book from Drive C: to Drive D:

Having moved Thunderbird from Drive C: to Drive D:, space saving, and with everything working very well I note that my Address Book is still on Drive C:. Please advise ho… (read more)

Having moved Thunderbird from Drive C: to Drive D:, space saving, and with everything working very well I note that my Address Book is still on Drive C:. Please advise how to move this to Drive D:. Happy New Year, and apologies for the timing of this question.

Asked by alan.macleay 6 months ago

Last reply by alan.macleay 5 months ago

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How can I complete the move of Thunderbird from Drive C: to Drive D:?

I run Thunderbird on a PC, and, to free up space on Drive C:, I have moved the contents of the folder Thunderbird in Appdata to Drive D:. I then changed my Server Setting… (read more)

I run Thunderbird on a PC, and, to free up space on Drive C:, I have moved the contents of the folder Thunderbird in Appdata to Drive D:. I then changed my Server Settings, in Thunderbird, from C: to D:, and note that any new mail is indeed now appearing there along with those already transferred. This move could save me a valuable 6 gig of space, and more in the future, however, I am unable to remove that original Thunderbird folder entirely, notably I am unable to remove the contents of the Profiles folder, as it is still linked to the application. Notably with cookies.sqlite, cookies.sqlite-shm, store.json, mozlz4, aborted-session-ping and many others, which I note some have continued to be updated. I have been unable to find any other settings in Thunderbird referring to Drive C:, other than those in Server Settings.

I could presume that if I installed another version of Thunderbird on Drive D: and maybe moved those existing contents of the Thunderbird folder on C: onto Drive D:, and made those numerous settings changes to the App it could work. But I ask is there an easier way to complete this move? How can I complete this transition of Thunderbird from Drive C: to Drive D:?

Asked by Alan Macleay 10 months ago

Last reply by Alan Macleay 9 months ago

Empty Trash/Compact driving me crazy - "The messages could not be moved or copied to folder xxxxx because writing to folder failed. To gain disk space, from the file menu, first choose Empty Trash, and then choose Compact Folders, and then try again."

I'm in the process of cleaning up Thunderbird e-mail before moving to a new computer. I started with 11,593 e-mails in my Inbox and 7,799 e-mails in my Sent folder. I'm… (read more)

I'm in the process of cleaning up Thunderbird e-mail before moving to a new computer. I started with 11,593 e-mails in my Inbox and 7,799 e-mails in my Sent folder. I'm now down to 7,634 in my Inbox and 4,965 in my Sent folder. I've allocated 2 weeks for this process and found that it's taking me about 3 hours per day to meet my daily goals. I'm finding that I'm spending at LEAST half the time responding to "Empty-Trash/Compact-folders" requests. There are times I can delete 50 e-mails at a time without getting a request. Other times I will try to delete ten e-mails and get the request. With the old version of Thunderbird I could literally delete hundreds of e-mails at a time. Can you help? Russ Bukwa Yardley, PA ps. I have intentionally given you specific numbers. Based on my software- and test-engineering experience, I speculate you need to create a stress test to solve this nagging problem.

Asked by newdayrj 3 weeks ago

Last reply by newdayrj 1 week ago

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Can I disable or remove the new sidebar that appeared today with the latest update?

I updated my desktop browser today and now there is an expandable sidebar at the left margin of the window showing tool icons for Tabs from other devices, History and Cus… (read more)

I updated my desktop browser today and now there is an expandable sidebar at the left margin of the window showing tool icons for Tabs from other devices, History and Customize sidebar. I can see how to remove tool icons and how to expand or collapse sidebar but can I remove the sidebar completely? Is this an option? I prefer the old look with the browser web page content extending all the way to the left of the screen, without the narrow vertical sidebar.

Asked by Ferrara 7 months ago

Answered by tony289 7 months ago

  • Solved

How to restore menu in message header?

There used to be a menu in the message header (lower right of screen) that included viewing the message source. I accidentally deleted it and cannot find how to restore i… (read more)

There used to be a menu in the message header (lower right of screen) that included viewing the message source. I accidentally deleted it and cannot find how to restore it. I have looked through the Config editor and main menus and cannot find an option.

Asked by David Spector 3 months ago

Answered by David Spector 3 months ago

  • Solved

today thunderbird stopped downloading messages from the mail server (win10)

hi all today thunderbird stopped downloading messages from the mail server a manual d/load doesn`t do anything the mail is backed up on the server & i can`t get … (read more)

hi all today thunderbird stopped downloading messages from the mail server

a manual d/load doesn`t do anything

the mail is backed up on the server & i can`t get a d/load to happen ( manual or auto)

how to auto- clear the server so i don`t keep getting maibox full messages or is this the inbox on my computer that the message refers to

i keep deleting the junk files

Asked by mokuy1 3 months ago

Answered by mokuy1 2 months ago

  • Solved

Exporting an address book with a mailing list

When exporting an address book, all addresses are exported, without being divided into mailing lists. How do I make the address book exported divided by mailing lists? Th… (read more)

When exporting an address book, all addresses are exported, without being divided into mailing lists. How do I make the address book exported divided by mailing lists? The full address book list is exported, without mailing list categories.

Asked by vladimir.komkov 3 months ago

Answered by vladimir.komkov 3 months ago

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  • Archived

Firewall changes required after updating to Firefox v132

After updating to v132 I have noticed a significant increase in the load times for some websites that our users connect to. Using v131.0.3 I usually see < 1 second loa… (read more)

After updating to v132 I have noticed a significant increase in the load times for some websites that our users connect to. Using v131.0.3 I usually see < 1 second load times for the two websites I am monitoring but after upgrading to v132 it is consistently taking 18-19 seconds for the same page. I have tried uninstalling v132 and reverting to v131 and it immediately goes back to the much faster load times. I have also tried installing various v133 releases and I see the same performance issue as for v132.

The environment I am working in is behind a network firewall with relatively restrictive internet access and I am wondering whether there are sites that Firefox is trying to connect to for the new anti-tracking or suspicious activity features (or anything else) that are being blocked and are therefore causing timeouts and retries that are bumping the total load time up.

Can anyone think of anything else I could check or change?

Asked by Steve G NZ 6 months ago

Answered by TyDraniu 6 months ago

Allowing pop-ups on my Android phone

I have some websites that require pop-ups. I cannot get them to work in Firefox on my Android phone. Google searches reference a setting under "privacy and security" wh… (read more)

I have some websites that require pop-ups. I cannot get them to work in Firefox on my Android phone. Google searches reference a setting under "privacy and security" where I should be able to allow pop-ups in general or for certain URLs only, but I don't have that setting option.

I have Firefox version 139.4 if that helps.

Thanks in advance, Paul

Asked by Paul Scannell 2 weeks ago

Last reply by Paul Scannell 3 days ago

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I've somehow gotten Firefox stuck in Mobile mode by default

The other day I accidentally pressed a keystroke that changed a Firefox setting, and now it thinks I'm on a mobile device/displays sites in mobile view where possible by … (read more)

The other day I accidentally pressed a keystroke that changed a Firefox setting, and now it thinks I'm on a mobile device/displays sites in mobile view where possible by default. This has persisted despite restarts of the browser and the computer and has been happening since Sunday (Australian time). I've tried opening the Responsive Design dev tool and I've sent screenshots to a techsavvy friend (I'm totally blind and use a screen-reader, so couldn't tell this was happening until I tried to use a site that had a radically different layout in mobile view), and aside from not seeing an exit button or a switch to change device mode, he couldn't tell what was going on.

I'm stuck and need help! I would like to unmobile my Firefox!

Asked by Trix 10 months ago

Answered by cor-el 10 months ago

Trying to set Thunderbird as the operating system default mail application under Win 11

Hi! I'm trying to set Thunderbird as the operating system default under Win 11. I tried to follow Mozilla's instructions: 1. Open the Settings application by pressing and… (read more)

Hi! I'm trying to set Thunderbird as the operating system default under Win 11. I tried to follow Mozilla's instructions: 1. Open the Settings application by pressing and releasing the Windows Start button, then clicking the gear icon. 2. Click the Apps icon, then click Default Apps in the list. 3. Click the icon under the heading Email to show your choices. 4. Select Thunderbird. The trouble is that at n. 3 there is no choice. There is only 'OutlookAccounts' and this item cannot be deleted or replaced. Can you help? All the best, Robifiori

Asked by Robifiori 1 month ago

Last reply by Robifiori 3 weeks ago

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Firefox 133 update moved tab location, again.

I prefer the tabs be below the bookmark bar, and successfully modified the CSS file to do this some time back. Now update 133 has once again pushed them up below the menu… (read more)

I prefer the tabs be below the bookmark bar, and successfully modified the CSS file to do this some time back. Now update 133 has once again pushed them up below the menu bar. What do I have to do to get them back where I want them this time? And why can't you just leave the tab location preference alone when doing updates?

Asked by PIckAnotherID 7 months ago

Answered by cor-el 7 months ago

  • Solved

Moving Thunderbird Profile to new PC

Copied Thunderbird Profile on old computer to external HDD. Name assigned was zs6…. Installed TBird on new Win10 PC, omitting sign-in procedure. On this PC, clicked Men… (read more)

Copied Thunderbird Profile on old computer to external HDD. Name assigned was zs6…. Installed TBird on new Win10 PC, omitting sign-in procedure. On this PC, clicked Menu, Help, Troubleshooting Info. Opened Profile folder on this PC, left-clicked Roaming, closed TBird. Copied zs6… from ext HDD, pasted onto TBird folder C:\users\owner\appdata\roaming on new PC. Clicked Yes to replace any existing files. Opened \roaming\thunderbird\profiles zs6…. not in there. TBird launches again in Setup. What am I doing wrong?

Asked by baltobernie2 6 days ago

Answered by baltobernie2 4 days ago

Thunderbird outlook import (win10)

I'm trying to setup Thunderbird for my Google Workplace account. 1. In the default settings, I receive the error message 'Profile not found' when I try and add my Outlook… (read more)

I'm trying to setup Thunderbird for my Google Workplace account. 1. In the default settings, I receive the error message 'Profile not found' when I try and add my Outlook .PST file 2. I can't see how to access Profile Manager so I've started Thunderbird from the command line, activating the Profile manager, i.e. Thunderbird -p. When I add a profile and try and access my Google gmail I receive an error that the configuration server could not be found. Note point 1 where the same account was setup correctly but in the default 'no profile'.

Asked by Greg.Jones 2 months ago

Last reply by Stans 2 months ago

  • Archived

My folders have become subfolders and the emails have disappeared!!

Hi Everybody All of my folders in Thunderbird have become subfolders, which is annoying, but worst than that, most of them don't have messages in them any more. What have… (read more)

Hi Everybody All of my folders in Thunderbird have become subfolders, which is annoying, but worst than that, most of them don't have messages in them any more. What have I done, how can I undo it and find those messages? I hope someone can help. thanks Rose

Asked by ra.james@btinternet.com 6 months ago

Last reply by ra.james@btinternet.com 6 months ago

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  • Archived

My open tabs are on second firefox window and I cannot select it as the current window

Hello. In the past two days I lose my tabs when I shut down Firefox. I used to be fine using the X at the top right and when I restarted the browser, all my tabs would st… (read more)

Hello. In the past two days I lose my tabs when I shut down Firefox. I used to be fine using the X at the top right and when I restarted the browser, all my tabs would still be there. Then they started going missing, so I started using the menu option to exit the browser. The tabs still went missing.

Then I noticed the square icon button on the extreme left and have discovered that Firefox has different windows, and that one of them (see attached image) has all my tabs in it, while the current window does not.

I cannot change Window 2 to be the current window. There is no obvious function on the page, nothing in settings and google is useless - I just get pages of discussion of how to tab between different apps on the desktop.

How do I make Window 2 the current window? See image.

Thank you

Asked by Mike Ranson 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

  • Solved

Tiny Text in opened message windows...

Whenever I open a message from the inbox into its own window, the message text and images are tiny and unreadable until I zoom (Shift-Cmd-+) them larger. And when I reply… (read more)

Whenever I open a message from the inbox into its own window, the message text and images are tiny and unreadable until I zoom (Shift-Cmd-+) them larger. And when I reply to a message, the text is also starts out tiny, but gets larger when I Zoom it up with the original message. Similarly, the column-header icons of the inbox are tiny, while the text is OK.

All the rest of the interface is normal and readable, except for the tiny text and buttons in the interface-command/confirmation boxes.

I have experimented with the suggestions in these question-replies, but to no avail:

https://support.mozilla.org/en-US/questions/1474665

https://support.mozilla.org/en-US/questions/1480963

I can adjust the font size and density from the "hamburger menu", just fine. And the MacOS 15.3.n-on-Intel settings seem right.

What am I missing? What else is there to change?

Thanks in advance... Alexander, long-time T'bird user

Asked by AlexanderCarpenter 4 months ago

Answered by AlexanderCarpenter 3 months ago

  • Archived

Thunderbird sync issues folders

Hello, Recently I opened Thunderbird and it automatically added the following folders to my account: https://www.imagebam.com/view/MEX6LYC All the generic yellow folde… (read more)

Hello,

Recently I opened Thunderbird and it automatically added the following folders to my account:

https://www.imagebam.com/view/MEX6LYC

All the generic yellow folders below the Deleted trash can icon suddenly appeared and they weren't there or weren't shown before. I right-mouse clicked on the account folder, went to Subscribe, unticked the folders that I don't want to subscribe to (all the yellow ones were there), restarted Thunderbird and they all still appeared and the boxes I unchecked, had just rechecked themselves.

I don't want them shown. Is there anyway to fix this?

Thanks

Asked by Cheater Slick 8 months ago

Last reply by Cheater Slick 7 months ago

  • Solved

Font Size

Am I the only one that finds it almost impossible to change fonts. I can change what I type to Large. But that's all. I can't change anything I Cntrl-V into a message. Or… (read more)

Am I the only one that finds it almost impossible to change fonts. I can change what I type to Large. But that's all. I can't change anything I Cntrl-V into a message. Or inherit text in the process of a reply.

Asked by Walter Clark 1 month ago

Answered by Rick (Scooter) 1 month ago