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Email OTR vs SMS OTR problem

Hi. There is an online bank. After the each update of the Firefox Mozilla on Windows PC (once per month) the bank asks to verify the login via Email or SMS OTR (which is… (read more)

Hi.

There is an online bank. After the each update of the Firefox Mozilla on Windows PC (once per month) the bank asks to verify the login via Email or SMS OTR (which is normal).

During one year long when the first OTR code comes via Email, it's been always unrecognized by the bank (says: Wrong code). But the 2nd code or sms code mostly works fine.

Any idea?

Thanks

Asked by VARKAR 1 month ago

Last reply by markwarner22 1 month ago

I have found a malware in your last mozilla update software

Good morning, Today I have formatted my computer. So, next step is install all the software I use. I use your app and when I reinstalled, I received your advice to upda… (read more)

Good morning,

Today I have formatted my computer. So, next step is install all the software I use. I use your app and when I reinstalled, I received your advice to update mozilla. I have download the file and I usually check with virus total the link and the file. Your link is ok but the file have a malware.

I'm sorry but how I can trust in your downloads and advices?

Thanks

Asked by mpineda 3 months ago

Last reply by James 3 months ago

malicious website

An infected website warning by AVG comes up every time I open Mozilla. It doesn't occur with other browsers. How can I get rid of it. It seems like it's the same URL. … (read more)

An infected website warning by AVG comes up every time I open Mozilla. It doesn't occur with other browsers. How can I get rid of it. It seems like it's the same URL.

Asked by rhalper 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Browser hijack

Normal websites have redirect to spam every click, there is an unknown dylib in my iPhone analytics corresponding to roughly the time they started. I need help. Just in … (read more)

Normal websites have redirect to spam every click, there is an unknown dylib in my iPhone analytics corresponding to roughly the time they started. I need help.

Just in case it is a browser hijack, how do I remove it. iOS 18.3.2 and I'm pretty sure I have the current Firefox addition. iOS app

Asked by sqvmt2t7p9 1 month ago

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

I could not access this website https://sevasindhuservices.karnataka.gov.in/home.do why please help me … (read more)

I could not access this website https://sevasindhuservices.karnataka.gov.in/home.do why please help me

Asked by g1gudur 3 months ago

Last reply by James 3 months ago

Troubleshooting Firefox Issues & Online Shopping Experience

Hi! I'm having trouble with Firefox while shopping on Scottish Kilt Co., a store for custom kilts and Scottish accessories. The website is slow to load, and some images a… (read more)

Hi! I'm having trouble with Firefox while shopping on Scottish Kilt Co., a store for custom kilts and Scottish accessories. The website is slow to load, and some images aren’t displaying properly. Is there something in my browser settings I need to adjust for a smoother shopping experience?

I’ve already cleared my cache and updated Firefox, but the problem persists. Any tips on improving performance or troubleshooting would be appreciated!

Thanks!

Asked by angleenarobert91 1 month ago

Firefox updates

Hello I am presently running OS10.9.5 on a MacMini from 2013 because there are some expensive programs on there that I will lose when I update the OS. I now know I need t… (read more)

Hello I am presently running OS10.9.5 on a MacMini from 2013 because there are some expensive programs on there that I will lose when I update the OS. I now know I need to do that regardless. My question is: What OS version should I upgrade to for a secure version of Firefox and, MOST IMPORTANTLY... will my Comcast email account and bookmarks be carried into the upgraded Firefox browser? Thanks. a concerned Gary Bellucci

Asked by Gary B 3 months ago

Last reply by James 3 months ago

2 factor Authentication only when logging in to Facebook

I posted the following on facebook yesterday, I feel as if something changed in my Firefox settings as this only started about 2 months ago. 2 factor Authentication is s… (read more)

I posted the following on facebook yesterday, I feel as if something changed in my Firefox settings as this only started about 2 months ago. 2 factor Authentication is shut off in facebook. "Can anyone tell me how to shut this off? Everytime I log onto FB from my computer I get this screen. 2-factor authorization wants to send a code to my cell phone. There's got to be a way to turn it off. I am using Windows 11 pro with Firefox as a browser."

Any thoughts?

Asked by tpoliti 2 months ago

Last reply by markwarner22 2 months ago

Trojan through cache

Windows defender found this Trojan in the firefox cache, is this a normal cache? C:\Users\ryang\AppData\Local\Mozilla\Firefox\Profiles\0ktaacpg.default-release\cache2\ent… (read more)

Windows defender found this Trojan in the firefox cache, is this a normal cache? C:\Users\ryang\AppData\Local\Mozilla\Firefox\Profiles\0ktaacpg.default-release\cache2\entries\7D99C2ABD01ABFD6E814F5435F38F87CEBB5ECF4

file: C:\Users\ryang\AppData\Local\Mozilla\Firefox\Profiles\0ktaacpg.default-release\cache2\entries\7D99C2ABD01ABFD6E814F5435F38F87CEBB5ECF4->(ZStandard)

Trojan detected: Trojan:JS/Obfuse.HNAT!MTB

Asked by ryangarcia1567 1 month ago

Last reply by James 1 month ago

I have an ad that keeps opening the website for it every second.

I have a website that keeps opening every second, opening multiple tabs and will knock me out of what I am doing. How can I I block this website? I am not interested in… (read more)

I have a website that keeps opening every second, opening multiple tabs and will knock me out of what I am doing. How can I I block this website? I am not interested in it and have never signed up for information from it.

Asked by tsiegle122100 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Permission to buy online using Rakuten

I just set up a Rakuten account which alllows me to buy things on line. Mozilla-Firefox won't let me buy through this website (i.e., the Rakuten website). How do I get Fi… (read more)

I just set up a Rakuten account which alllows me to buy things on line. Mozilla-Firefox won't let me buy through this website (i.e., the Rakuten website). How do I get Firefox to allow me to do what I want. I have no idea which version of Firefox I'm using. I'm assuming that its fairly recent.

Asked by velvul2 4 months ago

Last reply by Paul 4 months ago