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  • Archived

I am having a problem with Gmail and its interface.

Hello, I am having a problem with Gmail and its interface. I am not able to click on any buttons and icons in Gmail because I dont see them or they are unclickable. I am … (read more)

Hello,

I am having a problem with Gmail and its interface.

I am not able to click on any buttons and icons in Gmail because I dont see them or they are unclickable.

I am using Firefox, the latest version. I was trying to log in in Chrome and Explorer and I didnt have any problem wiht Gmail. I have tried to reinstall Firefox, twice and also deleted cache and cookies. It didnt work.

I have tried also look to other similiar topics: https://support.mozilla.org/en-US/questions/1253059 and none of that helped.

Asked by Denis 1 year ago

Last reply by McCoy 1 year ago

  • Archived

Firefox won't let me drag-and-drop files from automatically-opened .zip archives into Windows Explorer

I am using Windows 7 Pro SP1 64-bit (fully updated) and Firefox 68.0 64-bit. The problem is that when I download any .zip archive and tell Firefox to "Open with... 7-Zip … (read more)

I am using Windows 7 Pro SP1 64-bit (fully updated) and Firefox 68.0 64-bit.

The problem is that when I download any .zip archive and tell Firefox to "Open with... 7-Zip File Manager" (or with Windows Explorer), after the archive has finished downloading and opened in a 7-Zip window (or an Explorer window), I cannot drag-and-drop the file contained in the archive onto a Windows Explorer window or the desktop. No matter where I try to drag the file to, the Windows mouse cursor is always a "cancel" icon and won't let me drop it anywhere.

If I then close the archive window and reopen it from the download folder (C:\Users\user_name\AppData\Local\Temp), now I can drag-and-drop correctly.

I know that this is a problem with Firefox, because if I try the same operation with the same .zip archive using the current version of Tor Browser (8.5.4 32-bit (based on Mozilla Firefox 60.8.0esr)) or with Internet Explorer (11.0.9600.19399) I do not have this problem.

Any help would be appreciated.

Asked by WillW 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Firefox crashes

where do i start? maybe work backwards--unresponsive, then crashing in safe mode as well. did the safe mode thing because i was getting "not responding"s, sometimes even… (read more)

where do i start? maybe work backwards--unresponsive, then crashing in safe mode as well.

did the safe mode thing because i was getting "not responding"s, sometimes even at startup, other times just randomly--and often crashes--sometimes after unresponsive, sometimes just out of the blue.

firefox has also been very slow for me pretty much since ver. 60+.

can't figure this out.

WTF could be the problem?

would crash report info help? there were many unubmitteds--submitted them all except for the two would not submit--say "failed" and reloading page gives same result. scanning through them randomly, most say EXCEPTION_BREAKPOINT, but i also saw EXCEPTION_STACK_OVERFLOW, EXCEPTION_ACCESS_VIOLATION_READ and EXCEPTION_ILLEGAL_INSTRUCTION. could be more, but i don't have the time to look through all 53 submitted reports from 4 june until now--before that, there were only 11 between 28 may this year and 7 december of 2017.

thanks for any info/advice!

Asked by circe801 1 year ago

Last reply by philipp 1 year ago

  • Archived

Can't get back into Firefox

(I've previously posted this issue on a couple of other forums, with no help thus far. If you've seen either of those posts, please forgive the duplication; I'm a bit des… (read more)

(I've previously posted this issue on a couple of other forums, with no help thus far. If you've seen either of those posts, please forgive the duplication; I'm a bit desperate.)

After updating Firefox yesterday and restarting my Win7 I was unable to open my Firefox. The error message was "Can't open this item. It might have been moved, renamed, or deleted." I was given the choice to remove it or not. When I chose not, the event and error message reiterated; so I chose to remove. Thereafter I've been unable to bring up or download Firefox, with the following error message with each try:

XML Parsing Error: undefined entity Location: chrome//browser/content/browser.XUL Line Nunber 50, Column 1:

Asked by Odin3 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Multiple firefox.exe in background processes crashing browser

After a recent automatic update my old problem with Firefox Quantum came back. Every time I open Firefox browser I get multiple 4-6 firefox.exe running in the background… (read more)

After a recent automatic update my old problem with Firefox Quantum came back. Every time I open Firefox browser I get multiple 4-6 firefox.exe running in the background processes. When I go into details and try to end process tree it crashes my browser. When I open Firefox it starts all over again. I have gone into about:preferences and

   De-select ‘Use recommended performance settings’
   Set Content process limit value to ‘1’ from its default value

I have also gone into about:config and switched browser.tabs.remote.autostart to false. Still have the same problem.

Asked by activecarbon 1 year ago

Last reply by FredMcD 11 months ago

  • Archived

on startup, I can only get two windows not two tabs. redone process several times.

I always have two tabs set to open on startup. Just recently, the tabs switched to two separate windows, each with the two tabs. When I close one, both close. I don't kno… (read more)

I always have two tabs set to open on startup. Just recently, the tabs switched to two separate windows, each with the two tabs. When I close one, both close. I don't know why this happened , though undoubtedly I did something and forgot. I am not especially technical. I cannot get FF to go back to the single instantiation with the two tabs. Any help would be gratefully received.

I just noticed. this happens whenever I open a tab, it becomes a new window as well as being added as a tab.

Asked by juliet.drennan 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Twitter: GIFs on DM (Direct Message) show up as black screen, can't save them

I am having a problem trying to see and save a GIF image. As you know, if you click on a GIF on Twitter, you will just get a black screen. The problem is easy to solve by… (read more)

I am having a problem trying to see and save a GIF image. As you know, if you click on a GIF on Twitter, you will just get a black screen. The problem is easy to solve by using a 3rd party site like EZGIF. But what if the image was uploaded to DM?

I have a GIF file that was given to me through Direct Message, and just like before, I get a black screen. However, because the post was sent to me privately, I have no idea how to save it. Unlike public posts, Direct Messages do not have a singular link that EZGIF can detect (eg. public posts have the "status" word in the URL, DMs do not), The only way I can now see GIFs of any kind on Twitter is to see them in my mobile device, an Apple iPod Touch or iPod Mini, but as far as I know, none of them allow me to save the GIF, only view it.

How can I see a GIF file that is on my DM, and save it while overcoming the dreaded Twitter glitch?

Asked by no1wammy 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

autocomplete-richlistitem order no longer works

For a few months I have been using a userChrome.css customisation which displayed a URL at the beginning of each drop down autocomplete result for the URL Bar (normally a… (read more)

For a few months I have been using a userChrome.css customisation which displayed a URL at the beginning of each drop down autocomplete result for the URL Bar (normally a useless page title is displayed).

Here is the thread where I got the script from (thanks for your help, jscher2000): https://support.mozilla.org/en-US/questions/1256581

Today I upgraded to Firefox 68 and it stopped working. Autocomplete results now display website title first, which is completely unreadable and pointless.

My userChrome.css definitely works, because if I add the following line at the end:

  • { color: red !important; }

then the text becomes red.

Unfortunately changing the order of autocomplete results so that the URL is first, has no effect.


Here is the entire content of my userChrome.css

@namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul"); /* only needed once */

.ac-url-text  { color: black !important; font-size: 12px !important; }
.ac-url-text[selected="true"]  { color: white !important; }
.ac-site-icon { display: none !important; }

/* Site Identity Button, EV: hide label */
#identity-box #identity-icon-labels {display:none !important}
#identity-box:hover #identity-icon-labels {display:-moz-box !important}

/* Squash tab bar to 1px tall and hide the tabs */
#TabsToolbar
{
  height: 1px !important;
  min-height: 1px !important;
  max-height: 1px !important;
} 
#TabsToolbar .tabbrowser-tab
{
  display: none !important;
}

#PopupAutoCompleteRichResult {
  margin-left: -9px !important;
    }

#PopupAutoCompleteRichResult .autocomplete-richlistbox {
  width: auto !important;
  max-width: 78vw !important;
}



/* Oldbar flex layout based on 
     https://userstyles.org/styles/131235/firefox-autocomplete-prioritize-url 
     used with permission, new errors my own */

    .autocomplete-richlistitem[type="favicon"],
    .autocomplete-richlistitem[type="bookmark"],
    .autocomplete-richlistitem[type="switchtab"] {
      display: flex;
    }

    .autocomplete-richlistitem[type="favicon"] .ac-url,
    .autocomplete-richlistitem[type="bookmark"] .ac-url,
    .autocomplete-richlistitem[type="switchtab"] .ac-url {
      order: 1;
      display: block !important; /* Force URL for Switch to Tab */
    }

    .autocomplete-richlistitem[type="favicon"] .ac-separator,
    .autocomplete-richlistitem[type="bookmark"] .ac-separator,
    .autocomplete-richlistitem[type="switchtab"] .ac-separator {
      order: 2;
      -moz-margin-start: 2px;
      -moz-margin-end: 4px;
    }
    .autocomplete-richlistitem:not([actiontype="searchengine"]) .ac-separator {
      visibility: hidden !important;
      -moz-margin-start: 0;
      -moz-margin-end: 0;
    }

    .autocomplete-richlistitem[type="favicon"] .ac-title,
    .autocomplete-richlistitem[type="bookmark"] .ac-title,
    .autocomplete-richlistitem[type="switchtab"] .ac-title {
      order: 3;
    }

    .autocomplete-richlistitem[type="switchtab"] .ac-action,
    .autocomplete-richlistitem .ac-tags {
      order: 4;
    }


  /* Overall Layout of the "Oldbar" style at 65/35 */
    /* Drop-down width */
    #PopupAutoCompleteRichResult {
      max-width: 1000px !important;
    }
    /* Space allocated to URL and title */
    #PopupAutoCompleteRichResult .autocomplete-richlistitem:not([actiontype="searchengine"]) .ac-url-text {
      min-width: calc(0.65 * (1000px - 200px)) !important;
      max-width: calc(0.65 * (1000px - 200px)) !important;
    }
    #PopupAutoCompleteRichResult .autocomplete-richlistitem:not([actiontype="searchengine"]) .ac-title-text {
      min-width: calc(0.35 * (1000px - 200px)) !important;
      max-width: calc(0.35 * (1000px - 200px)) !important;
    }

    .autocomplete-richlistitem .ac-type-icon, 
    .autocomplete-richlistitem .ac-site-icon,
    .autocomplete-richlistitem .ac-tags {
      margin-top: 6px;
    }
    
    /* Font-sizes */
    #PopupAutoCompleteRichResult .autocomplete-richlistitem:not([actiontype="searchengine"]) .ac-url,
    #PopupAutoCompleteRichResult .autocomplete-richlistitem:not([actiontype="searchengine"]) .ac-title,
    #PopupAutoCompleteRichResult .autocomplete-richlistitem:not([actiontype="searchengine"]) .ac-action {
      font-size: 14px !important;
    }
    .autocomplete-richlistitem .ac-url,
    .autocomplete-richlistitem .ac-action {
        margin-top: 4px;
    }



 /* Remove Page Actions Menu */
    #pageActionButton 
    {
      display: none !important;
    }


/* Reduce height of URL Bar drop down */
    #PopupAutoCompleteRichResult .autocomplete-richlistitem
    {
      height: 26px !important;
      min-height: 26px !important;
    }

Asked by ralphos 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Regression ISSUE : about:preferences no longer shows option to "Show Update History" in Firefox Updates section

Has this functionality moved? Or has it been removed? For me, this is a regression issue. It is often helpful when troubleshooting an issue to know when Firefox updates… (read more)

Has this functionality moved? Or has it been removed?

For me, this is a regression issue. It is often helpful when troubleshooting an issue to know when Firefox updates were applied, especially when using Firefox is set to automatically update

I am running FF 66.0.4 (64bit) Mozilla Firefox for Ubuntu canonical - 1.0

Asked by SannNord 1 year ago

Last reply by cor-el 1 year ago

  • Archived

why Firefox crashes and make my whole laptop freeze?

it the third time that i have experienced this issue. simply on random occasions when i open a website Firefox freezes and then, the whole system freezes and all i can do… (read more)

it the third time that i have experienced this issue. simply on random occasions when i open a website Firefox freezes and then, the whole system freezes and all i can do is to reset my laptop with power button.

Asked by amirhosseinf35 1 year ago

Last reply by olafsue 1 year ago

  • Archived

Can I get already synced bookmarks off of a dead device? And other syncing issues...

This involves Firefox on Mac, Windows, Android, and iOS. I have been using Firefox on my MacBook since 2012, and been syncing to my Android phones since 2015-ish (a Huawe… (read more)

This involves Firefox on Mac, Windows, Android, and iOS. I have been using Firefox on my MacBook since 2012, and been syncing to my Android phones since 2015-ish (a Huawei, then Samsung, then another Samsung, replacing them as they broke). I never had any problems. I can't remember if I was able to access already synced bookmarks from broken phones, but since I move my mobile bookmarks into desktop bookmark folders pretty often, I was never bothered enough to check. Last October, my MacBook's logic board broke. Not long after, my phone broke. I got a secondhand iPhone, and signed into sync, but nothing synced up. I assume because my devices are already dead and no longer syncing? Is there anyway for me to access my laptop bookmarks? I still have the hard drive from the MacBook.

I finally have access to a computer again, this time a Windows desktop, and logged in to my Firefox sync to see if I could find any of my disappeared bookmarks. Nope, but something weird happened. I have about 200 bookmarks on my iPhone, and the first 139 migrated to the desktop. They show up under the 'Mobile Bookmarks' folder on the desktop, but I can no longer see them on my iPhone. The most recent 20 or so bookmarks are still available on my iPhone, but don't appear on the desktop. What just happened?

While going through all the help pages, I discovered that I do have a second Firefox profile, though I opened it up and there isn't anything on it. Not sure if that matters.

Thank you!

Asked by kblazesync 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Some so called organization is controling my browser

This is a laptop that is only in my possession. it was just recreated in June and I keep getting this message in options and it is quite upsetting to me. I have zero org… (read more)

This is a laptop that is only in my possession. it was just recreated in June and I keep getting this message in options and it is quite upsetting to me. I have zero organizations that I belong to so this I just don't understand. I have included screen shots of my options page and a shot of what I get when I press the link about organization. Any help would be greatly appreciated.

Asked by Goddess Auralite 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I am having trouble viewing my ClareVision cameras via Mozilla browser for MAC users.

I need help finding a compatible browser version that has the proper plugin that will allow me to view my ClareControls camera via Mozilla. According to the link below fr… (read more)

I need help finding a compatible browser version that has the proper plugin that will allow me to view my ClareControls camera via Mozilla. According to the link below from Clare Controls, they said in order to get the proper plug in, you would need to download a browser that has NPAPI plugin. Can anyone help with this?

https://www.clarecontrols.com/helpcenter/camera-firefox-support-tech-bulletin

Asked by Yfolahan 1 year ago

Last reply by McCoy 1 year ago

  • Archived

Want to Remove Webroot Filtering Extension

I have an Addon acting up, Webroot Filtering Extension. I can disable it, but I would like to remove and download fresh. The 3 dots by the extension does not have opti… (read more)

I have an Addon acting up, Webroot Filtering Extension. I can disable it, but I would like to remove and download fresh. The 3 dots by the extension does not have option to remove like the other Addons. Webroot is no longer showing the check mark when doing a search. There is a clear circle where the check mark should be. I am not sure if this started when I updated to Windows 10 1903 or when going to Firefox 68? I have disabled and enabled Webroot Filtering Extension and that doesn't help, restarts don't help.

Asked by Jer 1 year ago

Last reply by user633449 1 year ago

  • Archived

Why does firefox have a white boarder on left and right sides on a 4k monitor when scalling is above 100%? (multi year problem....)

this has been a problem for multiple years. its caused me not to use my monitor at 4k because i love firefox but cannot stand a white bar on the side. im over this proble… (read more)

this has been a problem for multiple years. its caused me not to use my monitor at 4k because i love firefox but cannot stand a white bar on the side. im over this problem, it has not been fixed in several years (3+) with any update. Edge, Chrome, and Opera do not do this, only Firefox. I have tried standard, beta, nightly, and they all do the same thing. It is a firefox problem. Not windows, gpu driver, or anything else. Scaling above 100% should be just fine. I am ready to be done with Firefox as you guys don't seem to care about the problem at all. I have seen multiple posts on here about the same problem, and nothing gets done. Please fix this problem soon. I am ready to switch back to chrome -_-

Asked by Eprice1120 1 year ago

Last reply by WestEnd 1 year ago