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  • Archived

firefox profile cannot be loaded

I am not very computer literate. I have been going around and around with this for hours. I can't open firefox. I just get the message. I re installed firefox and see … (read more)

I am not very computer literate. I have been going around and around with this for hours. I can't open firefox. I just get the message. I re installed firefox and see a folder of "old firefox data" on the desktop, but I can't figure out what to do from the different articles about this. I just go around an around.

Asked by 123Rhodes 4 years ago

Last reply by cor-el 4 years ago

  • Archived

unable to process the backup file

deleted profile, reestablished file bookmarksxxxxx.jsonlz4 tried to put into bookmarksbackup folder and pressed reestablish - errorscreen. file added. please help me turn… (read more)

deleted profile, reestablished file bookmarksxxxxx.jsonlz4 tried to put into bookmarksbackup folder and pressed reestablish - errorscreen. file added. please help me turn back my bookmarks

Asked by starcom_pro 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Can't get Firefox History back after a crash on MacBook Pro

I have googled this question and sent a query to Mozilla. I used Time machine Firefox profile and replaced it with one from a couple of weeks ago and I also re--download… (read more)

I have googled this question and sent a query to Mozilla. I used Time machine Firefox profile and replaced it with one from a couple of weeks ago and I also re--downloaded Firefox 42. But I cannot get my history back. Extremely frustrating. Have used Firefox for years and I need my history at least for this year. Do not tell me to go to Chrome!

Asked by perumula 4 years ago

Last reply by cor-el 4 years ago

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My computer was stolen, and I can't find Firefox backups to restore my bookmarks.

I've spent a couple hours trying different things based on the Mozilla help articles, and I still can't find a backup from before I bought this new computer a few days ag… (read more)

I've spent a couple hours trying different things based on the Mozilla help articles, and I still can't find a backup from before I bought this new computer a few days ago, and I can only find one Firefox profile.

Any thoughts?

Asked by DougLowell 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

My history got deleted yesterday and I don't know how? Is there anyway I can get it back?

Yesterday my Firefox history got deleted and I don't know how. I didn't notice it until today when I tried to type in a site I frequently visit. I knew this was the probl… (read more)

Yesterday my Firefox history got deleted and I don't know how. I didn't notice it until today when I tried to type in a site I frequently visit. I knew this was the problem because this isn't the first time that this has happened and I couldn't get my history back then either. And it's only my history that's deleted, like my bookmarks and everything else is there. Is there anyway I can get my history back? I'd hate to have to go through all this again and not be able to get my history back.

Asked by waashington 4 years ago

Last reply by cor-el 4 years ago

  • Archived

How to restore bookmarks

Firefox 44 has been getting REAL slow in Windows 7 Pro. Decided to 'Refresh' it. All my bookmarks are gone that I spent years organizing - even though I beleive it stated… (read more)

Firefox 44 has been getting REAL slow in Windows 7 Pro. Decided to 'Refresh' it. All my bookmarks are gone that I spent years organizing - even though I beleive it stated that only the add-ons would be removed. There is an Old Firefox Data/jmguyvan.default folder on the desktop. There's a bookmarkbackups folder in there which has 15 files. I had about 15 or so bookmarks, some of them were folders with many files within. In the bookmarkbackups folder, I can only choose one file. It says it'll overwrite the current bookmarks. So how do I do this?

Asked by Yod12 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashes

Recently starting up Firefox after an update to 46, the software acted as if I had never used it before and I had to 'log in'. My sync information has regressed back to … (read more)

Recently starting up Firefox after an update to 46, the software acted as if I had never used it before and I had to 'log in'. My sync information has regressed back to a way it was years ago. My bookmarks are stale and new ones missing. I have two other computers I log into with firefox browsing. I'm afraid to check with those to see that they have crashed too.

Can someone explain what went down and why the browser has lost the most recent configuration I had been using?

Asked by kevinp557 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Utility to recover data from jsonlz4 bookmark backup?

I recently had a major system crash and had to wipe my C drive and rebuild my O/S from scratch (Windows 10). I got most of my stuck back, but the last remaining hurdle re… (read more)

I recently had a major system crash and had to wipe my C drive and rebuild my O/S from scratch (Windows 10). I got most of my stuck back, but the last remaining hurdle remains my Firefox bookmarks and passwords. Although I have some pre crash jsonlz4 files back, the only one that works is one from 2016, which is useless to me. All the others give the familiar 'unable to process the backup file' error when trying to recover them. I have tried the stuff most recommend - have a laptop with version 54 of FF, that did not work, nor did trying the portable versions of FF on version 52. Have also tried FF safemode and then replacing the sqlite file as well. I would like to know if there is a way of opening the jsonlz4 file and extracting the data from it? Even if it is a case of just being able to copy and paste the URLs one at a time that would be something. I have stuck with FF for years despite some performance issues and reliability concerns compared with Chrome, but this might be it now for me. I have seen utilities and scripts, but they seem to be based on Linux or Python platforms and the resources and time going down that route do not make it worthwhile. Is there anything that will work on Windows which does not require hardcore scripting skills?

Incidentally, I already know about exporting the bookmarks etc as a backup for future use. Although that is fine if the computer dies again, it does not help me with my current situation.

Thanks

Asked by fatbastard72 2 years ago

Last reply by cor-el 2 years ago

  • Archived

so ever since I updated your ...browser..When I try to restore tabs after firefox crashes my Windows appear but only one has the tabs?

seriously I have restarted my computer 11 times;cleared cache; downloaded your new add on; REPEATEDLY ran a scan on everything INCLUDING your browser. and for some rea… (read more)

seriously I have restarted my computer 11 times;cleared cache; downloaded your new add on; REPEATEDLY ran a scan on everything INCLUDING your browser.

and for some reason this only started after your stupid forced update :/

also note: I have MANY important tabs I need to get back :/

they appear during the "restore tabs" page just fine; I scrolled through and everything was there

Asked by Pissedcunsumer 5 years ago

Last reply by guigs 5 years ago

  • Archived

Add ons for a Mac

Using OS X Yosemite on my Mac. Firefox "suggested" I needed a refresh. I did and now my add ons and extensions are all gone. Trying to find a solution to get them back… (read more)

Using OS X Yosemite on my Mac. Firefox "suggested" I needed a refresh. I did and now my add ons and extensions are all gone. Trying to find a solution to get them back. Here are some notes that may help get an answer since I've done some reading on the subject here:

I do not use Time Machine I do not have an Old Firefox Data folder on my desktop

If I can't restore them, is there a way to see which ones I had prior to the refresh so I can just download them again?

Thanks for any help.

Asked by claybasket 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I deleted a Bookmark folder. I went to imp/exp. and clicked restore for today, and several more and got an "unable to process backup files" and lost 2 years?

I tried to restore deleted bookmarks following your directions and got a "unable to process backup files" response along with loosing approximately 2 years of bookmarks w… (read more)

I tried to restore deleted bookmarks following your directions and got a "unable to process backup files" response along with loosing approximately 2 years of bookmarks with valuable info in the Tags section. Please help!!!!

Asked by ecoble 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I uninstalled firefox and re-installed my bookmarks were missing but were saved as an old mozila data file.How do I restore them?

I recently deleted firefox because of some problems but saved all the data in a folder.Now I have reinstalled and can't find a way to restore history/bookmarks etc. All o… (read more)

I recently deleted firefox because of some problems but saved all the data in a folder.Now I have reinstalled and can't find a way to restore history/bookmarks etc. All of them are important so please help me.thank you

Asked by demmmz 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Can I restore bookmarks from MozyHome backup?

My Windows 7 OS got corrupted and had to be reinstalled so I've had to "rebuild" my laptop. I don't recall ever backing up my many Firefox bookmarks using a Firefox tool… (read more)

My Windows 7 OS got corrupted and had to be reinstalled so I've had to "rebuild" my laptop. I don't recall ever backing up my many Firefox bookmarks using a Firefox tool. My online backup is Mozy and I've successfully restored data files. I see a folder among the Mozy backup files with this path: F:\mozyLocalBackup\betsyb-laptop\C\Users\betsyb\AppData\Roaming\Mozilla\Firefox\Profiles\gy6v6xhf.default-1408376452741. It contains files with names like logins.json and places.sqlite. Can I use any of this to restore bookmarks and other things that were stored in my Firefox profile? If not, any other suggestions? Thanks!

Asked by Betsy0814 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashed and lost all my tabs

Windows 7, firefox 40.0.3 My computer crashed and thus, firefox did not close properly and lost all of my tabs. Under Menu -> History, the Restore Previous Session is… (read more)

Windows 7, firefox 40.0.3

My computer crashed and thus, firefox did not close properly and lost all of my tabs. Under Menu -> History, the Restore Previous Session is greyed out. Why is this? Shouldn't I be able to restore from there?

I've found replies from "jscher2000" and my sessionstore-backups\previous.js file looks like the one I want to use to restore my tabs. However I do not see how to use this file to restore my tabs.

How do I use previous.js to restore my tabs and tab groups?

Asked by dgminer 4 years ago

Last reply by cor-el 4 years ago

  • Archived

bookmarks are missing after firefox update and untrusted web site

Hi updated firefox because it was slow to start and my bookmarks are missing .tried everything on firefox how to but still cant get them back also it keep saying that all… (read more)

Hi updated firefox because it was slow to start and my bookmarks are missing .tried everything on firefox how to but still cant get them back also it keep saying that all web site are untrusted and that should leave.

Asked by paulsparry 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Why do I have to spend an hour straightening everything out after firefox updates?

My home page disappears as does my tool bars. This time was easy it only took me about 45 minutes. The last update took over 3 hours and I had to kill several viruses. … (read more)

My home page disappears as does my tool bars. This time was easy it only took me about 45 minutes. The last update took over 3 hours and I had to kill several viruses.

Asked by earnzy 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Laptop crashed twice last week lost my fb, had to make new fb. How can i get my original fb back please?

Hi Microsoft shut down twice in 2 days last week, Friday and Saturday. I ,lost my original fb account, and had to make another fb account. My original fb has all my group… (read more)

Hi Microsoft shut down twice in 2 days last week, Friday and Saturday. I ,lost my original fb account, and had to make another fb account. My original fb has all my groups, pictures etc. I have 5 contacts that FB can ask to see ith this is my account, but they wouldnt accept them, yet they asked me months back to do it, as i got hacked!! Please. how do i get my original FB back? Ive been trying all week, but im not good at this techno stuff. Thank you very much.

Asked by carolearle1 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

lost history, bookmarks, saved passwords and speed dials on latest updates (nov4, 2015 - firefox developer edition), help me please

Firefox automatically updated my browser to the latest (44.0a2) and after the update, I lost all my data': bookmarks, history, speed dials of saved websites and all my sa… (read more)

Firefox automatically updated my browser to the latest (44.0a2) and after the update, I lost all my data': bookmarks, history, speed dials of saved websites and all my saved passwords. It also created a folder OLD FIREFOX DATA, how can I restore all my lost data, especially my saved websites in the FVD SPEED DIAL? Btw I havent back up those dials.

Asked by paolojudah24 4 years ago

Last reply by FredMcD 4 years ago