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  • Solved

Strange, unpredicted instructions

I've tuned in to Firefox this morning to find that I'm kind of shut out, no access to my usual apps, and required to enact some difficult backing up etc. When I explore,… (read more)

I've tuned in to Firefox this morning to find that I'm kind of shut out, no access to my usual apps, and required to enact some difficult backing up etc. When I explore, it seems to relate to Windows 10 losing its backup from Microsoft. But I'm running Windows 11, not 10. What's going on? Is this legitimate? If so, why is it complicated and why wasn't it forewarned (by Firefox)?

Asked by houseoffrancis 3 weeks ago

Answered by houseoffrancis 3 weeks ago

  • Solved
  • Archived

Bookmarks lost

I have just restarted my computer following installation of updated software. I find that Firefox has lost all my bookmarks. Are they stored somewhere, and if so how can … (read more)

I have just restarted my computer following installation of updated software. I find that Firefox has lost all my bookmarks. Are they stored somewhere, and if so how can I recover them?

Asked by ajs124 9 months ago

Answered by ajs124 9 months ago

  • Archived

session backups inadequate

I keep a lot of tabs open (~60) in any particular session - I find it's faster in this way to get back to a site. About every six months or so, I lose *all* these tabs be… (read more)

I keep a lot of tabs open (~60) in any particular session - I find it's faster in this way to get back to a site.

About every six months or so, I lose *all* these tabs because of Firefox's inadequate session backup system. It only saves two or three total backups, some of which are completely out of date. But the worst scenario is when (1) some site pops up a new window; (2) I mistakenly close my main window before the new window; (3) I open this new saved window once or twice by accident, causing my 60-tab session backup to be overwritten.

Using a third-party session manager (I have tried all the well-known ones) can mitigate this problem, but doesn't really solve it because the re-opened sessions aren't quite in the same format as Firefox sessions and so lose information. In particular, I often lose each tab's icon as well as metadata for Tree Style Tab.

Could Mozilla please consider a more robust session backup system for Firefox? All it would take (I think) is to allow the user to choose the total number of backup sessions and the frequency at which a new session is added. Thank you!

Asked by carl.andersen 7 months ago

Last reply by jonzn4SUSE 7 months ago

  • Archived

Deletion bookmarks and passwords

I was asked to create a new profile in order to keep using Firefox, despite never having an account. After I clicked okay, it opened the new version of Firefox, but witho… (read more)

I was asked to create a new profile in order to keep using Firefox, despite never having an account. After I clicked okay, it opened the new version of Firefox, but without all the passwords, bookmarks and history of the past few years. This is really inconvenient. I have since then made an account, but the fact that I can't find any of this data anywhere has me worried that every time I update Firefox it will wipe my account.

Asked by m.groot 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

Restoring bookmark backup from previous cloud save

Hello! Recently I experienced some massive issues with my pc and it needed service, it was uncovered that my drives crashed and the data is gone, they tried to restore it… (read more)

Hello! Recently I experienced some massive issues with my pc and it needed service, it was uncovered that my drives crashed and the data is gone, they tried to restore it but its all corrupted therefore I cant get my bookmarks back in file form.

My account was synched so all my bookmarks surely are in cloud, today I got the pc back from repair, but my account only syncs bookmarks from the spare pc I used during the repair time and those bookmarks are outdated by two years, the pc which went under repair does pop up in the logged in devices list, so all the bookmarks that were there gotta be stored in the cloud, can you help me recover them?

Best regards Sarah

Asked by felufe 1 year ago

Last reply by felufe 1 year ago

bookmark recovery

This morning all my bookmarks have vanished, and I can't recover them using the instructions in the help articles. ALL WERE AVAILABLE LAST NIGHT. My home page is the only… (read more)

This morning all my bookmarks have vanished, and I can't recover them using the instructions in the help articles. ALL WERE AVAILABLE LAST NIGHT. My home page is the only thing still there

Asked by mamme001 2 months ago

Last reply by mamme001 2 months ago

  • Archived

all bookmarks are missing after mozilla firefox update

After Firefox requested to be updated, I lost all of my bookmarks. I tried to go in and "restore" them but there are no backups to restore from. How do I get my bookmar… (read more)

After Firefox requested to be updated, I lost all of my bookmarks. I tried to go in and "restore" them but there are no backups to restore from. How do I get my bookmarks back?

Asked by jessicatrz 7 months ago

Last reply by jessicatrz 7 months ago

Mozila won't import my bookmarks

Hello So a funny story happened today, I used CC cleaner to help clean my PC now I have it set up so it does not touch Mozilla in anyway yet after an update those setting… (read more)

Hello

So a funny story happened today, I used CC cleaner to help clean my PC now I have it set up so it does not touch Mozilla in anyway yet after an update those settings got wiped and when I used the program it wiped out everything I had in Mozilla, history, saved passwords, tabs, EVERYTHING.

The last time I made a backup to my bookmarks was 6 months ago, a lot has changed since then, I tried to use the restore function however those also got wiped out, so I decided to use the old bookmarks, yet it doesn't work, for some reason it tells me that it doesn't have any bookmark data in the file yet Chrome can read and import the bookmarks from the file, if I try importing stuff from Chrome it also comes up empty, as an experiment I made a new export from Mozilla and tried to import it and got the same error. I still have 2 bookmarks and those can't be deleted no matter what I do, I kept trying to delete them however they are stuck there no matter what I try. This laptop is a new one I got on the cheap after my laptop had a problem with it's hard drive, I made the backup right before the switch.

Does anyone have any ideas about what exactly happened and keeps happening?

Asked by andrei_c888 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

  • Solved

Firefox Software updated

Firefox updated. I know no longer have access to my bookmarks, saved links, and passwords. How do I revert back to previous version of Firefox? How do I retrieve access… (read more)

Firefox updated. I know no longer have access to my bookmarks, saved links, and passwords. How do I revert back to previous version of Firefox? How do I retrieve access to my passwords, bookmarks, and saved links/pages? I will need easy step by step instructions.

Any assistance would be greatly appreciated.

Thank you.

Asked by kamiya 3 months ago

Answered by kamiya 3 months ago

Moving profile to new computer Local or Roaming

Moving Firefox over to a new computer, I know how to find the profiles via file manager- that is not my problem. I am not sure which to move, Local or Roaming. I am thi… (read more)

Moving Firefox over to a new computer, I know how to find the profiles via file manager- that is not my problem. I am not sure which to move, Local or Roaming. I am thinking Roaming as that has all my bookmarks and passwords. I have moved individual files from Roaming and do have bookmarks and passwords working on new computer.

But I was thinking it would be best to move the whole thing so I got the tabs that should be used on startup and maybe more I don't know. So I don't know if I should copy both over or just one. I did try both once and Firefox said it couldn't find profile (I renamed the old ones).

Thinking I may need to use about:profiles and select new one. Not sure what will happen, hope it lets me point to new file on my USB drive. Looks like I should use both local and roaming, but don't know? Local might be something that relates to hardware on computer.

Hope this makes sense?

Asked by Jer 5 months ago

Last reply by Jer 5 months ago

  • Solved

Perte de touts les marques page.

Hi, All of a sudden, I lost absolutely all of my bookmarks. My PC is running Windows 11. My Firefox account was and still is logged in. At first, I thought the data loss… (read more)

Hi, All of a sudden, I lost absolutely all of my bookmarks. My PC is running Windows 11. My Firefox account was and still is logged in. At first, I thought the data loss was due to a CCleaner cleanup using their latest update. After the data was lost, I tried running another CCleaner cleanup, but this time it didn’t delete the bookmarks. So I honestly have no idea how this could have happened. These were bookmarks I had saved over many years... It’s a disaster.

PLZ Help

Asked by evariste499 4 months ago

Answered by evariste499 4 months ago

  • Archived

Recovering tabs on new computer.

I had to replace my motherboard and the new one would not boot from my old D-drive. I've been carrying my world forward since 1993 and am retired and so I figured it mig… (read more)

I had to replace my motherboard and the new one would not boot from my old D-drive. I've been carrying my world forward since 1993 and am retired and so I figured it might be a good time to start over, just bringing the stuff I still need or want. (I have data disks for non-program related stuff, so that part is easy.) I've carried my FireFox profile and tabs from one installation to another before, so I didn't figure it would be a problem. Wrong.

I have copied my old profile into the new FireFox installation on the fresh new install of Windows 11 and everything came just fine - except I cannot recover my old tabs. There is supposed to be a Restore Tabs or Recover Tabs or some such selection in the History menu, but it is not there. It is not in the history library. It is not anywhere to be found.

So how do I restore my old tabs?

Thanks,

--Brian

Asked by BrianGodfrey 11 months ago

Last reply by Mutaz Awad 11 months ago

  • Archived

accidentally uninstalled firefox

I accidentally uninstalled firefox and need to recover passwords and bookmarks. Can this be done? I run an old dell latitude with Windows 10 and was trying to cleanup app… (read more)

I accidentally uninstalled firefox and need to recover passwords and bookmarks. Can this be done? I run an old dell latitude with Windows 10 and was trying to cleanup apps running in background at startup since it was running very slowly. At one point I saw 2 firefox icons. Uninstalled one and lost everything. Can you help me. Michael Evans

Asked by Michael Evans 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Recovering bookmarks and saved passwords

My laptop's motherboard is being replaced. While that process is ongoing, I'm using a spare laptop from my employer. I didn’t realize that resetting my password would del… (read more)

My laptop's motherboard is being replaced. While that process is ongoing, I'm using a spare laptop from my employer. I didn’t realize that resetting my password would delete all of my saved passwords, bookmarks, etc. Will they still be available on the laptop that’s being repaired, since it wasn’t synced with the Firefox servers?

Asked by jay6600 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Restarting my laptop never reinstalled what was open on my browser

Firefox tanked everything I had open on my browser including job postings that I was applying to. I can't get them back. I'm so furious beyond belief! Everything I was re… (read more)

Firefox tanked everything I had open on my browser including job postings that I was applying to. I can't get them back. I'm so furious beyond belief! Everything I was researching - ALL GONE!!

Asked by medieval_lady1 10 months ago

Last reply by medieval_lady1 10 months ago