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Almost all emails have disappeared from protonmail Inbox

I use Thunderbird which has recently updated to 115.3.1 on Windows 10. After the update it was running correctly but suddenly all emails disappeared from all folder in on… (read more)

I use Thunderbird which has recently updated to 115.3.1 on Windows 10. After the update it was running correctly but suddenly all emails disappeared from all folder in one email account (Protonmail) except for the last 14 messages in the inbox. My two other email accounts are fine and all three accounts are fine on Thunderbird on my laptop and the emails are all available via the web interface to my account.

I have searched for similar problems and have tried all the advice I could find (checking folders are subscribed, checking All folders and All threads are checked, nothing in the serach or filter, repair folder etc.) and cannot recover the emails. It seems that somehow Thunderbird will not download the old emails from he IMAP server. As a last resort I deleted the account and then reinstalled it but I still only have Inbox with the 14 most recent messages.

Is there a database somewhere in the profile that I need to remove to allow Thuderbird to rebuild it?

Thanks for any help.

Asked by Andrew80 5 months ago

Last reply by Matt 5 months ago