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Your email was returned

I am Getting both "incorrect password" and "your email was returned" errors I know the password is correct as I can still use it to log in (including logging into these … (read more)

I am Getting both "incorrect password" and "your email was returned" errors

I know the password is correct as I can still use it to log in (including logging into these forums) though I am getting this error when trying to create a recovery key or reset my password

For the "your email was returned" error, the email address is typed correctly in my account and I have gotten confirmation emails from FireFox as recently as 2 days ago. I get this error when trying to sign in to sync the Multi-Account Containers addon, as well as when trying to use "forgot password" to get a reset link.

I'm not sure how to proceed with these errors as each issue is preventing me from resolving them on my own.

At one point while I was getting the incorrect password error I got a message that my account is locked and an email would be sent to me for confirmation...though of course that also got "your email was returned"

Asked by Muninn 1 year ago

Answered by Muninn 1 year ago

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password manager

Just a general question : firefox on windows I used to have lastpass as password manager. as they are moving out nice features from the free version to the payed ve… (read more)

Just a general question : firefox on windows I used to have lastpass as password manager. as they are moving out nice features from the free version to the payed version I switched to lockwise. But it does not maintain automatically your password. What password manager are you using ? does it have the maintain feature of updated password ? Thanks for all recommendations Best regards, Guy

Asked by Guy Przytula 1 year ago

Answered by Naheed 1 year ago

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Do I need facebook container with strict protection?

The strict protection mode in Firefox has been really great for me so far. My understanding is that it creates a separate "cookie jar" for each website. Knowing this, I w… (read more)

The strict protection mode in Firefox has been really great for me so far. My understanding is that it creates a separate "cookie jar" for each website. Knowing this, I was wondering if Facebook container is still needed to stop Facebook tracking. I never visit the Facebook website and I don't have a Facebook account. I also use Ublock and Privacy badger, if that makes a difference.

Asked by sebyjorge2018 1 year ago

Answered by strafy 1 year ago

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Thunderbird Delete Cache on Exit/Shutdown

I see that Thunderbird is not deleting the cache on exit/shutdown. I wanted to see if this is a bug, if I have misconfigured, or if it is not supported. I thought this … (read more)

I see that Thunderbird is not deleting the cache on exit/shutdown. I wanted to see if this is a bug, if I have misconfigured, or if it is not supported. I thought this was functioning properly in older versions but I can't cite specifics to backup that claim.

I have set privacy.clearOnShutdown.cache to true. When I shutdown, the files still remain in the cache2/entries subdirectory inside of the profile dir.

To confirm it wasn't a corrupt index file, I closed Thunderbird, deleted the entire cache2 subdir, and restarted Thunderbird. The cache2 directory architecture is rebuilt on startup but when I close Thunderbird again, the cache entries still remain.

Should this work (delete cache on exit)? Did I configure it correctly?

I am running Thunderbird v78.9.1 on Win10, both 64 bit.

Asked by MemoryLeak 1 year ago

Answered by MemoryLeak 1 year ago

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Did Not Connect: Potential Security Issue

I have got this problem for some time now and i am tired of using another browser, basically i try to enter on youtube and try to search something on google and i just ca… (read more)

I have got this problem for some time now and i am tired of using another browser, basically i try to enter on youtube and try to search something on google and i just can´t acess (Screenshot_1). I have search on other browsers for the solution but i just can not find it, please someone help me :/

Asked by guilherme060506 1 year ago

Answered by FredMcD 1 year ago

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Website login blocked

I use Simplify.com to track some financial data but I cannot log in from the Firefox browser. I can get to the login screen but when I click login there is a spinning cir… (read more)

I use Simplify.com to track some financial data but I cannot log in from the Firefox browser. I can get to the login screen but when I click login there is a spinning circle which never stops. I think I have found ways to put this in the exceptions but nothing works. I have a similar issue with Zinio.com. I can get to the website but cannot login. For both of these sites I have to use Google Chrome to get in.

Asked by klancey7 1 year ago

Answered by klancey7 1 year ago

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Gmail account no longer accepted on Thunderbird and Linux Mint 19.3

Hi all, I have been using Thunderbird on Windoze for decades, but am a Linux noob, so please be gentle!  :-) The setup is Thunderbird v68.10.0 on Linux Mint 19.3 Ci… (read more)

Hi all, I have been using Thunderbird on Windoze for decades, but am a Linux noob, so please be gentle!  :-)

The setup is Thunderbird v68.10.0 on Linux Mint 19.3 Cinnamon, only switched from Windoze10 to Linux this week so I am still learning.

Gmail account was set up and working fine on Tbird on both Linux and Win10 until a couple of days ago, when Google "detected suspicious activity on my account" and demanded I change the password, which I did. Now when I try to access the Gmail account on Tbird Linux, I get the prompt screen to enter my email details, but when I add my email address it just refreshes the screen and asks for the email address again. I have tried entering my mobile phone number instead of the email address but same result, it just reloads the page.

I tried deleting the account (but not the data) from Tbird and reinstalling the account but same result. New password in Tbird are both working fine on Win10 so it is a Linux/Tbird issue -- or user error?

I saw other threads about manually changing the password in Options, but can't find the equivalent options in Linux, and don't think that would be the problem anyway because I am not getting to the 'enter password' stage. Any thoughts?

Cheers, Terry (Confused) Chadban

Asked by portmaconline 1 year ago

Answered by portmaconline 1 year ago

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Forgot current password

Hi, So I have a kind of unusual problem. I am currently logged into my Firefox account (obviously) and have access to all my saved material/history. The problem is I do … (read more)

Hi,

So I have a kind of unusual problem. I am currently logged into my Firefox account (obviously) and have access to all my saved material/history. The problem is I do not know my current password (the ones saved in the password manager are old/not correct) and I can't reset it without losing all my info. This is mostly a problem because I want to activate Firefox sync on another computer. Does anyone know how I can find out my current password without resetting everything?

Thanks!

Asked by andrew.orlebeke 1 year ago

Answered by cor-el 1 year ago

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OpenPGP Encryption & Attachments

Hey Team :) my question is: Are attachments always encrypted when I have set up OpenPGP e2ee and choose "Require Encryption" when sending an email (I want to share … (read more)

Hey Team :)

my question is: Are attachments always encrypted when I have set up OpenPGP e2ee and choose "Require Encryption" when sending an email (I want to share a private key (of a mailing list) with someone)?

Couldn't find a definite answer in the help articles (https://support.mozilla.org/en-US/kb/openpgp-thunderbird-howto-and-faq, https://support.mozilla.org/en-US/kb/introduction-to-e2e-encryption, https://support.mozilla.org/en-US/kb/digitally-signing-and-encrypting-messages) or the help forum.

Thank you in advance!

murmel

Asked by gemurmel 1 year ago

Answered by christ1 1 year ago

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What does "5 Left" in FF Relay mean?

I just signed up for Firefox Relay and the setup says "5 Left"...what does that mean; is Relay a paid service; if so, where do I find information about the cost? Thank y… (read more)

I just signed up for Firefox Relay and the setup says "5 Left"...what does that mean; is Relay a paid service; if so, where do I find information about the cost? Thank you.

Asked by MichaelJonas 1 year ago

Answered by TyDraniu 1 year ago

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Can't save logon information or create a primary password

On 84.0.2 on OSx. Firefox will offer to save usernames and passwords, but then does not remember them in the future. Attempting to import existing data from another brow… (read more)

On 84.0.2 on OSx.

Firefox will offer to save usernames and passwords, but then does not remember them in the future. Attempting to import existing data from another browser into Lockwise prompts a request to set a primary password first. Attempting to set a primary password (which is currently not set), yields the error message "Unable to change primary password."

Asked by aedes.ag 1 year ago

Answered by aedes.ag 1 year ago

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Thunderbird 24; Yahoo settings; OAuth2; Windows 7

Last year Yahoo decided it needed better security. Mainly I use my PC (Windoows 10) or phone (Android) for email but now I have been asked to use the laptop again. Accord… (read more)

Last year Yahoo decided it needed better security. Mainly I use my PC (Windoows 10) or phone (Android) for email but now I have been asked to use the laptop again. According to my research the solution is to use SMTP settings of OAuth2 viz

"update the Authentication Method' for the Pop or Imap mail account.

  1. Select 'Menu app icon' > 'Account Settings'
  2. Select mail account name in left Pane
  3. Bottom right: click on 'Edit SMTP server'
  4. Set outgoing server (SMTP) 'Authentication Method' to 'Oauth2'
  5. Click on 'OK'
  6. Select 'Server Settings' for mail account
  7. Set incoming server 'Authentication Method' to 'Oauth2'
  8. Click on 'OK' 

Exit Thunderbird Wait a few moments for background process to complete Start Thunderbird"

Items 1 and 2 successful. Item 3 non-existant. Bottom right "Outgoing server (SMTP)" is set to Yahoo! mail smtp.mail.yahoo.com; there is no OAuth2 option. Further down on left is an option "Outgoing server smtp" but that opens the same windows as at bottom right.

Question: where do I find the option to set OAuth2 please.

TIA Anne

Asked by webelan 1 year ago

Answered by sfhowes 1 year ago

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how can I tell if somebody stole my firefox password

looking on my iPhone, under passwords, there are many sites that say password has been compromised and to change it. The only way this could happen, I think, is if somebo… (read more)

looking on my iPhone, under passwords, there are many sites that say password has been compromised and to change it. The only way this could happen, I think, is if somebody got my Firefox password. Now if they did, they would still have to get my master browsing password, which is different and more complex. Is it possible to extract passwords from my account without knowing the master password?

Asked by timbuckoff 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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changed password in Thunderbird

Thunderbird does not have 2 step security or I need someone to tell me how to put in 2 step security. I changed my password in the HOW TO DELETE OR EDIT PASSWORDS it work… (read more)

Thunderbird does not have 2 step security or I need someone to tell me how to put in 2 step security. I changed my password in the HOW TO DELETE OR EDIT PASSWORDS it worked. I think it worked. I quit. I used the new password when the notification showed to sign in. It did not work. I used the old password and it let me in. I went to saved passwords and the outgoing server is showing. The other password for incoming, or why Thunderbird saved two passwords of the email the same day is unknown but it was the same password when I changed both. Why I cannot sign in with the new password?

Asked by tat-2whatever 1 year ago

Answered by Matt 1 year ago

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Facebook hacked

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option… (read more)

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option

Asked by fatimaaareej120 1 year ago

Answered by fatimaaareej120 1 year ago