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Remote Images Still Blocked

I have changed the privacy settings as suggested in the help guide, but any image I text to my e-mail is blocked. They can only be double clicked on the footer to open th… (read more)

I have changed the privacy settings as suggested in the help guide, but any image I text to my e-mail is blocked. They can only be double clicked on the footer to open them in another application. Is it possible to have them load automatically in the body of the e-mail?

Asked by MacInAction 6 years ago

Answered by Matt 6 years ago

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I have forgoten my master password for thunderbird

I found an article how to reset the master password. It worked for Mozila's password in the browser but not with thunderbird. I cannot get it to go to thunderbird's tool … (read more)

I found an article how to reset the master password. It worked for Mozila's password in the browser but not with thunderbird. I cannot get it to go to thunderbird's tool to reset it from there.

Asked by Sam 6 years ago

Answered by sfhowes 6 years ago

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Can't set up using an existing account

Currently unable to set up to an existing account on a new laptop. I’ve verified user name and password on the old laptop, but these don’t work when setting up the new on… (read more)

Currently unable to set up to an existing account on a new laptop. I’ve verified user name and password on the old laptop, but these don’t work when setting up the new one. The Thunderbird set-up wizard found my configuration in the Mozilla ISP DB, but can’t verify it. In other words, it won’t accept my username or password. I’ve done this for both IMAP and POP3, but it makes no difference. I’ve confirmed user name and password for both smtp and mail folders, and tried them in setting up. However, on the new laptop, Thunderbird doesn’t ask for user name, but just the name as displayed to others. Once I get set up, I’d like to copy my archive into the new system. One thing at a time…

Asked by bmartel77 6 years ago

Answered by bmartel77 6 years ago

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cant log on due to password settings

I think this comes from google and they seem to want me to set my google account to accept Thunderbird's less restrictive security policy. I'm not sure any of this is co… (read more)

I think this comes from google and they seem to want me to set my google account to accept Thunderbird's less restrictive security policy. I'm not sure any of this is correct and it thurns out there is no simple way to fix my google account. I'm losing interest fast. I have not used Thuderbird for a year, and if i'm correct, something happened at google in that time to lock me out. This was working very well a year ago. tnx

Asked by thisisponderous 6 years ago

Last reply by bobgru 6 years ago

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Can't send email in Thunderbird 60.2.1 - STARTTLS error when using SSL/TLS

After upgrading to Thunderbird 60.2.1, I can no longer send messages. I'm running Linux 4.15.0-38-generic. I get the attached error saying that I have problems with ST… (read more)

After upgrading to Thunderbird 60.2.1, I can no longer send messages. I'm running Linux 4.15.0-38-generic.

I get the attached error saying that I have problems with STARTTLS SMP. However, I have my connection security as SSL/TLS (second attachment). I haven't changed anything for years on my connection security. I successfully sent emails yesterday. Sending still works on my other machine (Windows) with v 59 and the same settings..

Asked by Mary 7 years ago

Answered by Matt 7 years ago

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Scammer showed up as a known contact even though the email address was not in my contacts. I replied because I trusted unnecessarily.

I have attached a screenshot of the incoming message from a scam email. It was a request to buy an itunes gift card. Although the name of the sender is mentioned in the… (read more)

I have attached a screenshot of the incoming message from a scam email. It was a request to buy an itunes gift card. Although the name of the sender is mentioned in the subject, the message came from an email address that is not in my contacts. In spite of this, the Correspondents column showed the trusted name, which caused me to respond, although I didn't send money. Can the trusted name be replaced with the actual bogus email address? That would add security.

Asked by CDiddy4 7 years ago

Answered by sfhowes 7 years ago

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I installed StartupMaster add-on on Mac but forgot master key,deleted and installed Thuderbird many times but it still requires master password.What can I do?

I tried deleting and installing Thunderbird several times but it still requires master password that I wrote when I installed StartupMaster add-on on my Thunderbird. I do… (read more)

I tried deleting and installing Thunderbird several times but it still requires master password that I wrote when I installed StartupMaster add-on on my Thunderbird. I don't know what to do because it seems like I won't be able to install and use Thunderbird on my Mac any more? I thought that maybe there is a need to delete Thunderbird completely from my Mac but I don't know how else I can do it - I just delete the Thunderbird like I delete all other apps. Thanks for help.

Asked by smse 7 years ago

Last reply by Matt 7 years ago

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Incomming HTML, how can I block this?

I constantly get mails with plaintext and then some HTML-Version of the same mail attached. I just want to see the plain-mail part without any HTML/CSS/whatever. I dont … (read more)

I constantly get mails with plaintext and then some HTML-Version of the same mail attached.

I just want to see the plain-mail part without any HTML/CSS/whatever. I dont want HTML and CSS to get rendered. Preferably I want it stripped from the mail and deleted. Is there some way to archive this or an addon that will do it?

Asked by .rhavin 7 years ago

Last reply by Matt 7 years ago

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show sender email to detect forged sender

I'd like to have only email address shown in received mails list. Reason: detect forged email is easier. Things that do not work: -addons, there is none tha… (read more)

I'd like to have only email address shown in received mails list.


Reason:

detect forged email is easier.


Things that do not work:

-addons, there is none that works with thunderbird 60 and it should be basic feature

-uncheck in options "show only name for who is inaddress book", done and people are not in address book

-open the email and read the sender there, that's known but is not what i asked


Example:

sender: "Posteo Support <their@mail.here>" but in the list is only "Posteo Support"

mail from friend that changed his name in google account and sent me test email, sender: "Posteo support <friend@google.com>" but again in the list is exactly as the real one: "Posteo Support"


This bypass spf, dkim and maybe also antispam because it's outside their scope


Same apply for s/mime digitally signed emails, there is no column for it, you have to open them one by one to check what is signed and what isn't.

It has been asked so many times in many years

there are multiple, now outdated, plugins for this

Can we have an official answer on why this bacic feature has not been implemented yet in 2018?


also had to type this twice as when i clicked post it said "access denied" and i have lost everything ':/

Asked by nesos 7 years ago

Answered by sfhowes 7 years ago

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can't create a gmail account (since gmail new version)

I had 2 gmail addresses in Thunderdbird. For the first one, I just changed the password authentication method to Oauth2 in the server parameters and it instantly made the… (read more)

I had 2 gmail addresses in Thunderdbird. For the first one, I just changed the password authentication method to Oauth2 in the server parameters and it instantly made the replication work.

For the second one, I unfortunately deleted the account and couldn't recreate it, even with the "less secured application" set on in the Google Account parameters. I also tried to activate the 2 level connexion method and generate an application password but couldn't find any way to use it in thunderbird. Therefore, I'm stuck with Webmail Gmail application. I have noticed that the connection has been bllocked by Google (see image)

Hope some body can help (this is related to Google security reenforcement actions but seems that Thunderbird is not up to date on this issue).

Please find attached the first page of my troubleshooting info.

Asked by ChB 7 years ago

Answered by ChB 7 years ago

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cannot make connection to mail server, smtp fine. settings match reccommended and not getting password popup after removing old ones.

I have not been able to make a connection to the mail.comcast.net for a day now. I see the connecting bar at the bottom but get a failure that it failed to connect. I cl… (read more)

I have not been able to make a connection to the mail.comcast.net for a day now. I see the connecting bar at the bottom but get a failure that it failed to connect. I cleared the password manager. but no popup appears to enter my password in. So without authentication, it cannot get the email. I can't force the login popup to appear to enter the new password.

Server settings are fine, I am using POP3 which is remaining a valid choice. I use avast, current version (autoupdate) Thunderbird is current too. My firewall is WindowsDef, but Thunderbird is on allowed list. I have briefly turned off both Avast and still no connection. I', not sure if defender is blocking even if I selected it. Comcast of course denies anything as the web interface is fine ATM.

(this is not the router or modem as another laptop using thunderbird (probably older as it's my mother's) opens fine. I have done little else for the last day and have run out of things the check, help>! Thanks

Asked by aggrav8ted 7 years ago

Answered by aggrav8ted 7 years ago

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I can receive but not send messages for an Outlook server.

Error message says: "The mail server responded: 5.7.57 SMTP; Client was not authenticated to send anonymous emails during MAIL FROM." I see in security settings there's n… (read more)

Error message says: "The mail server responded: 5.7.57 SMTP; Client was not authenticated to send anonymous emails during MAIL FROM." I see in security settings there's no password entry for outgoing mail on this server, just for incoming. There are separate password entries for incoming and outgoing mail on both my other email accounts. I was not asked for a password at any time during setup and don't see how to add one.

Asked by Judy 7 years ago

Answered by sfhowes 7 years ago

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Password changed in BT. Tbird does not demand new password

Have removed password entry in security. Tbird then hangs on 'Connected to ....', but does not offer chance to put in new password. So I can see inbox and emails on BT b… (read more)

Have removed password entry in security. Tbird then hangs on 'Connected to ....', but does not offer chance to put in new password. So I can see inbox and emails on BT but not through Thunderbird. Solutions appreciated.

Tom Nicholson

Asked by Tom 7 years ago

Answered by Matt 7 years ago

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WhenI try to collect mail from cogeco's pop3 server - I get a caution saying the certificate is invalid how do I get past this?

I try to connect to pop3.cogeco.ca to download my mail. I get a warning screen that says the security certificate is invalid because it points to another site. When I ch… (read more)

I try to connect to pop3.cogeco.ca to download my mail. I get a warning screen that says the security certificate is invalid because it points to another site. When I check into the details, it tells me that the certificate is issued to "pop.cogeco.ca" by GoDaddy.com

According to Cogeco support all my account and server connections are set correctly - and it's Thunderbird's problem>>>>

Asked by WCTh 7 years ago

Answered by sfhowes 7 years ago

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Insecure connection error message on MAC

Can't get or send any messages in TB, just get the error message below. I read a solution to this for windows but I have a macbook pro using OS X.11.6...all help gratef… (read more)

Can't get or send any messages in TB, just get the error message below. I read a solution to this for windows but I have a macbook pro using OS X.11.6...all help gratefully appreciated!

Secure connection failed

live.mozillamessaging.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: <a id="errorCode" title="SEC_ERROR_UNKNOWN_ISSUER">SEC_ERROR_UNKNOWN_ISSUER</a>

Asked by beeebeee 7 years ago

Last reply by beeebeee 7 years ago

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how do I remove the encryption on the password

When I try to send an email a message pops up saying 'error saving message to sent'. A second message sometime comes. The IMAP server imap.tiscali.co.uk does not seem to … (read more)

When I try to send an email a message pops up saying 'error saving message to sent'. A second message sometime comes. The IMAP server imap.tiscali.co.uk does not seem to support encrypted passwords.. Try changing paswords

Asked by kcgoodman 7 years ago

Answered by sfhowes 7 years ago