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  • Archived

Universal password

A few years ago, I started to need to enter a password (perhaps called a "universal password") whenever I wanted to access Thunderbird at a time when nothing was open in … (read more)

A few years ago, I started to need to enter a password (perhaps called a "universal password") whenever I wanted to access Thunderbird at a time when nothing was open in Thunderbird. I do not know why or how this started to happen (and it seemed not to be necessary) but I just learned to live with this slight inconvenience. But now I have a major inconvenience: I can send e-mails from Thunderbird but no incoming e-mails appear in Thunderbird. I have two questions -- 1: How do I get rid of having to enter this password? and 2: Could this have something to do with my not being able to receive e-mails?

Asked by jhromer1 1 year ago

Last reply by Matt 1 year ago

  • Solved
  • Archived

Exception is not respected

I have included a website on the list of exceptions for deleting cookies when Firefox is closed. When I go to the website the icons on Firefox for it show "enhanced track… (read more)

I have included a website on the list of exceptions for deleting cookies when Firefox is closed. When I go to the website the icons on Firefox for it show "enhanced tracking protection off" and "You have granted this website additional permissions". This website uses cookies to recognize my computer and not to require a one time password. However, when I close Firefox despite the fact that the website is on the exception list, cookies are deleted and I have to keep re-entering the one time password. I did turn of the checkbox for deleting cookies when Firefox is closed and now I am no longer asked to enter the OTP after Firefox is closed.

I assume this is a bug. Does anyone else experience similar issues? Is anything I can do about it and be able to use the exception list as intended?

Thanks.

Asked by Sue 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Connection not secure message

I have this problem. It just showed up after installing a brand new ARRIS modem exactly like the one I had. "Your connection is not secure" error when trying to log in to… (read more)

I have this problem. It just showed up after installing a brand new ARRIS modem exactly like the one I had. "Your connection is not secure" error when trying to log in to my modem's login page at the local address. There are several fixes that I saw, none seem to help. Tried the SSL refresh and it screwed up the browser. Now I get to figure out how I had it set up before the "refresh". Like I said this just started in Firefox and it prevents me from accessing the modem console period. If I use Edge it does not block me. (yuk) It does show a "Not Secure" message in the address bar but it will allow me to access my Modem. Why cant we get a fix for this. Its a local web address not on the internet. Should be a way to add to a allow local address list and ignore certificates or whatever else is causing it to block access.....

Email me when someone answers the thread seems to be broken on this page. I would like a email please so I can find a response.

[email removed from public]

Thanks! Roger

Asked by bowtieperformance 2 years ago

Last reply by bowtieperformance 2 years ago

  • Archived

How to get rid of msg. "Your organization is managing your browser"?

A msg. suddenly appeared at the top of my ff general settings page saying "your organization is managing your browser". Upon clicking on it it appears that Chrome has ta… (read more)

A msg. suddenly appeared at the top of my ff general settings page saying "your organization is managing your browser". Upon clicking on it it appears that Chrome has taken over most of my ff settings and disabled some of them. I have NO organization; I am retired and have a personal computer that only I use for personal things. I have run numerous anti malware programs that have found nothing. I have restored the computer to a much earlier time. I chose Firefox, NOT Chrome. Please help me get rid of this. And please don't assume I have knowledge as I am old and not very computer literate so if you could use simple terms I can understand that would be much appreciated. If no help, what can I do next to get some. Thank you I am using Windows 7 home premium on an older Dell business machine.

Asked by Shona Browne 2 years ago

Last reply by Kev King 1 year ago

  • Solved
  • Archived

Why Firefox labels Paypal as an unsafe site.

I've posted before but no answer as to why Firefox labels Paypal as an unsafe site. I don't know where to change settings to allow it without the warning. I've just ign… (read more)

I've posted before but no answer as to why Firefox labels Paypal as an unsafe site. I don't know where to change settings to allow it without the warning. I've just ignored the warning and continued but it is annoying.

Asked by eckuemmel 1 year ago

Answered by eckuemmel 1 year ago

  • Locked
  • Archived

Firefox spyware

When I launch Firefox (version 115.0.1), it establishes and maintains multiple connections to '*.googleusercontent.com' until I close Firefox. This is bull shit is totall… (read more)

When I launch Firefox (version 115.0.1), it establishes and maintains multiple connections to '*.googleusercontent.com' until I close Firefox. This is bull shit is totally unacceptable. I have been using Firefox since version 1.0.6 but I will dump Firefox for another web browser if this problem cannot be fixed.

How do I stop these connections being made?

Asked by kolusion1 1 year ago

Last reply by mozel3 1 year ago

  • Archived

DNS over HTTPS MaxProtection slows down authenticating Firefox account for 30+seconds

Under about:preferences#privacy choosing "Max Protection", choosing Max Protection, be it NextDNS or Cloudflare means my synced profile takes 30+ seconds to load/authenti… (read more)

Under about:preferences#privacy choosing "Max Protection", choosing Max Protection, be it NextDNS or Cloudflare means my synced profile takes 30+ seconds to load/authenticate.

Windows 10 22H2 Pro on a domain.

On MacOS, near-zero delay.

Both go through same router.

This seems...wrong.

Asked by Alex 1 year ago

Last reply by zeroknight 1 year ago

  • Solved
  • Archived

Need to upgrade outlook authentication method - but options do not appear

My Thunderbird Version: 115.12.2 (32 Bit) Microsoft is changing the authentication method for outlook mail to OAuth2. I follow the guide here, https://support.mozilla.o… (read more)

My Thunderbird Version: 115.12.2 (32 Bit)

Microsoft is changing the authentication method for outlook mail to OAuth2. I follow the guide here,

https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202

And I get to this screen - but my version of the program does not have OAuth2 as an option (see attached image).

Thanks for the help.

Asked by steve.hageman 10 months ago

Answered by sfhowes 10 months ago

  • Archived

Decryption tool for passwords in Firefox

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software th… (read more)

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software that wasn't functioning correctly. Mercifully, I have had Microsoft support working on recovering my data, which has proved a tremendous task. 4 months and counting.


We have now finally managed to recover my passwords for my browsers, but they are encrypted. Microsoft Support have therefore asked if Mozilla do a decryption tool as they cannot open the file without it being decrypted first. If I was using Microsoft Edge, they would have been able to assist as that is a Microsoft product, but as Firefox is a third party application, they've asked for assistance. By the way, these are NOT scammers or hackers 'helping' me, but Microsoft support and I get everything emailed about our support etc.

Thanks in advance.

Asked by darrenallen73 1 year ago

Last reply by TechHorse 1 year ago

  • Archived

credit card option on security settings

The credit card save/auto-fill option seems to have disappeared from the settings on Firefox. I previously had it set to 'off', but when there was an issue recently I fou… (read more)

The credit card save/auto-fill option seems to have disappeared from the settings on Firefox. I previously had it set to 'off', but when there was an issue recently I found the option was gone - although the about:config was still showing credit card options. Has this option been removed from Firefox now?

Asked by izne 1 year ago

Last reply by izne 1 year ago

  • Archived

Private browsing NOT private - ALL logins / information still active and saved after closing and reopening private window

How can this be allowed to happen? This goes against everything private browsing is supposed to be. I open a private window' log in to gmail, reddit, amazon, any site, … (read more)

How can this be allowed to happen? This goes against everything private browsing is supposed to be.

I open a private window' log in to gmail, reddit, amazon, any site, etc; i close private browsing window entirely - removed from taskbar; i reopen private browsing and all my sessions are still signed in.

The fact that this is happening is negligent to the point of criminality. WHAT is the solution and why is this being allowed to occur?

Asked by sardonicpillow 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

Did Not Connect: Potential Security Issue

Cannot connect to www.imdb.com Firefox detected a potential security threat and did not continue to www.imdb.com because this web site requires a secure connection. ww… (read more)

Cannot connect to www.imdb.com Firefox detected a potential security threat and did not continue to www.imdb.com because this web site requires a secure connection.

www.imdb.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

Seriously? Is this a joke?

There is nothing wrong with the site. It is well known and I have used it for years. Most recently as 5 days ago.

Please add an exception to this

Asked by pete_scott2 3 years ago

Last reply by pete_scott2 2 years ago

  • Archived

Autofill address not working anymore

Autofill has been working perfectly fine until yesterday. There's not even a manage addresses in the privacy and security settings anymore. Autofill card still works, bu… (read more)

Autofill has been working perfectly fine until yesterday. There's not even a manage addresses in the privacy and security settings anymore.

Autofill card still works, but not addresses.

Asked by allanrivers99 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

How to open links to filesystem folders with system file manager.

I have a 'site' that is just files on my hard drive. I need to click an anchor link such as: <a href="file:///dir1/dir2/dir3/dir4">Store Your Files Here</a> … (read more)

I have a 'site' that is just files on my hard drive.

I need to click an anchor link such as: <a href="file:///dir1/dir2/dir3/dir4">Store Your Files Here</a> and have Firefox open the folder dir4 with the systems file manager. ( In my case the file manager is Nautilus ) ( Ubuntu 20.04 )

I have seen this: http://kb.mozillazine.org/Links_to_local_pages_do_not_work but it does not describe a scenario that uses the file:/// interface.

It also does not provide any information about how the files will be handled.

I can get the folder link to work currently , but it appears with the: 'Index of file///...' in a browser tab.

Obviously you can not use that for anything useful.

The main goal is to open the folder and be able to use the system file manager to include more content for the site without having to navigate to the folder manually. The folders I want to display are buried many levels down without the possibility of having descriptive names. I have ~121 pages/folders in this arrangement , and each one has content for each page. I would like to add a button on each of the 121 pages that will open each of the pages content folder.

Asked by Tyranna 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Thunderbird login - easy to bypass

I set a password to login to Thunderbird. However if you simply press the cancel button on the login (keep pressing it when it re-shows) the email app opens and all ema… (read more)

I set a password to login to Thunderbird.

However if you simply press the cancel button on the login (keep pressing it when it re-shows) the email app opens and all emails are visible.

How is this useful? I put a password on it to make email inaccessable when i am away from my PC.

At present anyone who has acess to my machine can open and view all my emails.

thanks

Asked by nemo1966 1 year ago

Last reply by Wayne Mery 1 year ago

  • Archived

Security issue with email through The Messsaging Company

Dear Sir or Madam, I have just migrated Thunderbird to my new CUBI desktop running Windows 11. I get security errors when I launch Thunderbird. My email provider The Mes… (read more)

Dear Sir or Madam,

I have just migrated Thunderbird to my new CUBI desktop running Windows 11. I get security errors when I launch Thunderbird. My email provider The Messaging Company advised me to change server settings, which are now shown in the Troubleshooting Information page as account1 (pop3) pop.themessagingco.com.au:995 SSL/TLS Normal password smtp.themessagingco.com.au:587 STARTTLS Normal password true.

On launching Thunderbird I get the message Secure connection failed live.mozillamessaging.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate has expired. Error code: <a id="errorCode" title="SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE">SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE</a>

   This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.
   If you have connected to this server successfully in the past, the error may be temporary, and you can try again later.

Or you can add an exception…

AND when I attempt to send an email I get warning that the SMTP server does not have a valid certificate. If I ask, in either case, to "Get Certificate" the response is that the site attempts to identify itself with invalid information.

I have "tried again later" over two weeks, and nothing has changed.

The Messaging Company is a fairly large email provider: it seems strange that its security is incomplete. However, I am not happy to just set an exception and over-ride these errors without doing all I can to check that there is not something screwy going on. I really value using Thunderbird, and The Messaging Company's advice that I should just use webmail is not at all satisfactory: I keep everything on my computer or backed up to a portable drive here.

Please: is there anything I can do or should know to fix this problem?

Best Regards, Margaret Mackisack

Asked by m.mackisack 10 months ago

Last reply by christ1 9 months ago

  • Archived

firefox.cfg VS user.js (help needed..)

I want to use discord in firefox instead of using the pc-program. It appears that my firefox.cfg has some preferences that block discord from gaining microphone access. I… (read more)

I want to use discord in firefox instead of using the pc-program. It appears that my firefox.cfg has some preferences that block discord from gaining microphone access. I never used multiple firefox profiles but that changed now, i created a firefox profile for discord purpose only. However my firefox.cfg is active in both the default and the discord profile, again blocking microphone access.

As i said currently i use firefox.cfg and autoconfig.js to customize firefox preferences, but since this makes it impossible for me to use discord i will have to find another way to modify firefox, so the question is how can i use multiple firefox profiles with different preferences? Can this be done with a user.js file? After all what is the difference between using firefox.cfg and user.js?

Asked by Firefox_Beginner 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Can't send from Comcast

I currently receive all messages sent to me including those from Comcast but I can't send messages to any email address. When I logon i get the message: Enter Credential… (read more)

I currently receive all messages sent to me including those from Comcast but I can't send messages to any email address. When I logon i get the message: Enter Credentials for my email address on imap,comcast.net. I read the document: Switch from POP to IMAP account > Create the IMAP account. I never saw the window shown on page 3 of the document. The other day I got a message that the IMAP account was already created. I then edited the my SMTP account.

Asked by jeraldasmith 1 year ago

Last reply by jeraldasmith 1 year ago

  • Archived

Request permissions rather than requiring them

Is there a way to make a request for extra permissions rather than requiring them? I want to add functionality, but since my extension is more privacy oriented, there's … (read more)

Is there a way to make a request for extra permissions rather than requiring them? I want to add functionality, but since my extension is more privacy oriented, there's concern when I added extra permission. https://addons.mozilla.org/en-US/firefox/addon/volume-control-boost-volume/

Asked by Chaython 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago