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updating firefox

If I try to update firefox browser (via "about") my system answers: It is not allowed because of administrator rules. How can I overcome this barrier? There is no adminis… (read more)

If I try to update firefox browser (via "about") my system answers: It is not allowed because of administrator rules.

How can I overcome this barrier?

There is no administrator besides myself.

Asked by Klauser 1 year ago

Answered by TyDraniu 1 year ago

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Secure connection failed

Yesterday morning, I started receiving a "secure connection failed" message when trying to retrieve email from imap.gmail.com. I searched Mozilla Support and tried the fo… (read more)

Yesterday morning, I started receiving a "secure connection failed" message when trying to retrieve email from imap.gmail.com. I searched Mozilla Support and tried the following, which apparently worked for others:

"First, delete all entries in Tools/Options/Security/Passwords/Saved Passwords. Press Alt if the Menu Bar with Tools is hidden, or click the 3-bar icon, Options/Options/Security/Passwords/Saved Passwords.

Next, use these settings for IMAP accounts: imap.gmail.com on port 993, SSL/TLS, OAuth2 authentication, User Name = email address. For POP accounts: pop.gmail.com on port 995, SSL/TLS, OAuth2 authentication, User Name = email address. For SMTP: smtp.gmail.com on port 465, SSL/TLS, OAuth2 authentication, User Name = email address.

After you've deleted the passwords, restart TB and enter the regular account password, not an app password, in the OAuth browser window when prompted."

It doesn't work for me...I keep getting error messages. Suggestions? Thanks!!

Asked by Charles Syrett 1 year ago

Last reply by BPTao 7 months ago

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Clear history

I am a senior user and need assistance. I am unable to clear history. I followed directions sent by Fred McD, and inadvertently removed my profile. I have saved the profi… (read more)

I am a senior user and need assistance. I am unable to clear history. I followed directions sent by Fred McD, and inadvertently removed my profile. I have saved the profile, but cannot open Firefox replace the profile information. Can someone help?

Also, if someone should ask a question, how do I reply?

Thank you, Blair Ryan [removed email from public]

Asked by ryan97205 6 months ago

Last reply by FredMcD 6 months ago

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how do i get firefox to ALLOW sites to auto-relode a web page

More and more sites are starting to "hide" behind cloudfare and such like which means it wants to re-load the web page automatically. Firefox is preventing this and I hav… (read more)

More and more sites are starting to "hide" behind cloudfare and such like which means it wants to re-load the web page automatically. Firefox is preventing this and I have to click allow every time, in some cases I can't access the sight due to this. I want to either turn OFF this annoyance permanently or to be able to "white list" certain sites to allow it

Asked by mortimer.hobart 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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can't send emails

just after midnight Sept 25 I could no longer send emails from two of my gmail addresses which are forwarded to my thunderbird. this happened over a year and a half ago a… (read more)

just after midnight Sept 25 I could no longer send emails from two of my gmail addresses which are forwarded to my thunderbird. this happened over a year and a half ago and it turned out to be a security setting that needed to be lowered or removed on google but I went to google security and it too has changed in 18+ months. I didn't find anything that I could lower or remove.

I am guessing there was a update with higher security wall but I'm helpless. when I try to send an email I am asked to enter my password, same as last time. that is not the problem. I am signed in and receiving my mail just fine. this is the message "Login to server ____ with user name ____ failed. "

Asked by sndybeech 1 year ago

Answered by sndybeech 1 year ago

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Office 365 cookie issue

I have configured FF to block all cookies under "Browser Privacy" the custom setting allows "Choose which trackers and scripts to block. and I selected "all cookies". Kno… (read more)

I have configured FF to block all cookies under "Browser Privacy" the custom setting allows "Choose which trackers and scripts to block. and I selected "all cookies". Knowing that all cookies will be blocked I logged into office 365 and allowed manually cookies through "view page info" I then selected "set cookies" to allow expecting full access to office 365 mail, but this did not occur. What happened is I logged into office 365 and could see the icons and my login name but could not read the mail.

Office 365 gave the message "we couldn't sign you in please try again" yet I could see my log in name and the office 365 icons for mail, calendar etc.. just not the actual data. If I allow cookies in Browser privacy (which i take it allows cookies always) it woks.

I bring this up because it seems like something is missing in cookies that is not represented in FF.What is the difference between browser privacy cookies and allowing it through view page permissions? Can anyone offer an explanation?

Asked by Mace2 1 year ago

Last reply by jonzn4SUSE 1 year ago

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How to delete pre-installed Addons

I dont want to only disable those addons/plugins, i want to completly delete them. When i klick manage, i can only enable, disabled, and change update settings. What reas… (read more)

I dont want to only disable those addons/plugins, i want to completly delete them. When i klick manage, i can only enable, disabled, and change update settings. What reason is there those addons can't be deleted by default? Not everyone wants google...

-see attached screenshot

Asked by Firefox_Beginner 9 months ago

Answered by cor-el 8 months ago

PASSWORD MANGER

I have sent several emails and get no reply, how am I suposed to fix check or see my saved passwords if they all look like this...3b4a3f36-7056-4eee-bcb3-2b0838fa07e1 … (read more)

I have sent several emails and get no reply, how am I suposed to fix check or see my saved passwords if they all look like this...3b4a3f36-7056-4eee-bcb3-2b0838fa07e1

Asked by The Boss 3 months ago

Last reply by cor-el 6 days ago

Will Thunderbird 102 support TLS 1.2 or higher when used with Ionos

In last 24 hours or less I upgraded to 91.11.0 and now I have 102! Question is will Thunderbird 102 support TLS 1.2 or higher when used with Ionos. And why am not able to… (read more)

In last 24 hours or less I upgraded to 91.11.0 and now I have 102! Question is will Thunderbird 102 support TLS 1.2 or higher when used with Ionos. And why am not able to sync all emails in sub folders in my account with Ionos. I know it is a Ionos question but they have not yet answered my question.

I have been using Thunderbird for 25 years now. I downloaded latest version this afternoon but have no clue how long it has been available or what version I had prior to downloading 91.11.0 I use imap.ionos.com and smtp.ionos.com for a really long time. Problem is I had a lot of subfolders with many emails in each one I can see on my ionos.com log into site using Firefox but not anymore with Thunderbird 91.11.0 and current version of Firefox. There are only like 5 usual folders of I received an email from ionos yesterday saying.

Below is from Ionos to me and my email account.

"One or more of your devices or email programs are currently accessing our email servers unencrypted or using the TLS 1.0 and TLS 1.1 encryption protocols. This includes connections using SMTP (for sending emails) and/or POP3/IMAP (for receiving emails). Both unencrypted access and connections using the outdated TLS 1.0 and TLS 1.1 encryption protocols no longer meet current security standards. To protect your email communications, these connections to our email servers will no longer be possible as of 08/09/2022. What does this mean for you? The following email accounts were accessed without encryption: my email address is here *****@*******.com I block letters and numbers. Please make sure that encryption (SSL/TLS) is enabled in your devices or programs. We have summarized how to adjust the settings for some popular email programs in the IONOS Help Center. The following email accounts were accessed with TLS 1.0 or TLS 1.1:

            • @********.com

For email connections between your devices or programs and our email servers to continue working after deactivation, they must support TLS 1.2 or higher."

I really like Thunderbird. Please tell me what is wrong and how to fix. And I called Ionos.com and they could not help with Thunderbird or with TLS 1.2 or higher. Please

Asked by j 1 month ago

Last reply by j 1 week ago

Thunderbird 102.0.3 with Ionos.com and TLS 1.2

See attached. Will I be able to use Thund erbird 102.0.3 with Ionos.com and TLS 1.2 after August 9, 2022? And what do I have to do? I am using Windows 10 Thanks … (read more)

See attached. Will I be able to use Thund erbird 102.0.3 with Ionos.com and TLS 1.2 after August 9, 2022? And what do I have to do? I am using Windows 10 Thanks

Asked by j 2 weeks ago

Last reply by j 1 week ago

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Thunderbird Mail problems (with AVG installed)

Good afternoon. Since the latest update to Thunderbird has arrived I keep getting a message when I log-on to retrieve my E-mails which says “ You are attempting to overri… (read more)

Good afternoon. Since the latest update to Thunderbird has arrived I keep getting a message when I log-on to retrieve my E-mails which says “ You are attempting to override how Thunderbird identifies this site. Click below to create a security exception.”

So each time I have to click on the box which prompts me to create a security exception. When I click the box to “ save “ the exception, it makes no difference. I have to do it every time.

As if this were not bad enough, I am now getting asked to “ verify my password “ for each of my two E-mail accounts, every time I try to access my E-mails. This never happened to me before and has only started over the past week or so.

I have AVG security in addition to their “ Premium Technical Support “ which costs a lot of money. I telephoned them today and spoke with two of their technical advisers, also gave them remote access to my PC so they could fix the problem. I spent almost TWO HOURS on the telephone while they tried various things, checked my operating system, checked the server details on Thunderbird and also ran the “ RKILL “ programme to check for any faults. They told me everything was fine. But after they had gone and I tried again to access Thunderbird, the same problems re-occurred. Surely there must be a simple way to address these two issues. I am getting very fed-up and wish I could simply speak to a technician on the telephone instead of like this ! Why can’t we do that ?

Asked by Steamgo 1 year ago

Answered by Toad-Hall 1 year ago

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Deleting cookies and cache

Currently on Firefox Version 85.0 (64-bit) using with Windows 10 Pro Until recently (before Firefox updated versions) my cookies, cache and history, were automatically de… (read more)

Currently on Firefox Version 85.0 (64-bit) using with Windows 10 Pro

Until recently (before Firefox updated versions) my cookies, cache and history, were automatically deleted on exit from Firefox with no problem. Now I can not delete them for some reason. Even when I try manually to "Clear Data" and also manually clear all History (all sub-menus checked to be cleared). When I restart and open an online newsletter, normally I have to sign in. I don NOT have passwords checked to be saved in FF options and never did. But now with the new version it just auto signs me into that website. I do NOT want my passwords saved/remembered, nor any of my other info, etc! It is really annoying and not secure if FF is now saving information we don't want it to! What is going on here? How do I resolve and get back the way I had it before the update? Please advise. Thanks in advance!

NOTE: I don't want to start from scratch by clearing out Firefox totally or messing with my profile. I have too much customization to start over from scratch. (That would be like asking somebody to reinstall Windows entirely when something minor goes haywire!)

Asked by msg_824 1 year ago

Answered by alt4mike 1 year ago

  • Archived

credit card autofill

Running Firefox 84.0.2 Firefox for openSUSE I'm trying to find out how to add credit card autofill to firefox. Instructions on web say to go to Preferneces > Privacy … (read more)

Running Firefox 84.0.2 Firefox for openSUSE I'm trying to find out how to add credit card autofill to firefox. Instructions on web say to go to Preferneces > Privacy and Security > Forms and Autofill

There is no such option in Firefox 84 on linux

I am in NZ Is this option available outside of the US?

extensions.formautofill.creditCards.available extensions.formautofill.creditCards.enabled are set to true

How can I get this working?

Asked by farcus 1 year ago

Last reply by farcus 1 year ago

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Two verification authenticator

Hi, I missed my two-step login, I do not have any device logged in. All my passwords were stored in this account, I desperately need it, please send me the recovery code … (read more)

Hi, I missed my two-step login, I do not have any device logged in. All my passwords were stored in this account, I desperately need it, please send me the recovery code again if possible


edited email from public and search/spam bots view as there was no need to post email in public.

Asked by Pezhman.ah.9812 10 months ago

Last reply by Paul 9 months ago

  • Solved

Unable to send messages

2 days ago i could send messages. now I cant. I removed the smtp address like the help section told me to after getting the "Login to account "Google Mail" " dialog bo… (read more)

2 days ago i could send messages. now I cant. I removed the smtp address like the help section told me to after getting the "Login to account "Google Mail" " dialog box and subsequent retrying of a good password had failed... I havent changed my password and am able to login directly to gmail no problem. thunderbird has the correct /same password but still the dialog box shows. I see the 0auth password ( also attached) but its too long to copy and paste so must be gernerated by google. I tried this after I got the send message error ( also attached) and tried what it said...

Also attached are the current saved logins etc minus the smtp I deleted.... The authentication method is set to 0Auth2.

what am I missing? thanks

Asked by quanton 2 months ago

Answered by quanton 2 months ago

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Firefox 79.0 History Settings

Hello, I am running FF 79 with W10 OS. I do a lot of browsing related to ancestry. After several hours of working thing get very sluggish. What I then do is bookmark the … (read more)

Hello,

I am running FF 79 with W10 OS.

I do a lot of browsing related to ancestry. After several hours of working thing get very sluggish. What I then do is bookmark the tabs I am working on and then shutdown and restart FF. I have the history set to Remember History it and then clear it when FF closes.

I want FF to remember my sign-in information so that is why I have FF Remember History.

Is there a way to set up FF to remember the sign-in information but not remember the other browsing history so it 'fills up' my machine and slows it down? I really hope that there is but it is not obvious to me.

Thanks in advance for your help!

Asked by RHB10 1 year ago

Last reply by cor-el 1 year ago

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Trouble importing router certificate for HTTPS

I would like to use HTTPS to access my router's web interface without having to bypass the "Warning: Potential Security Risk Ahead" page. Following my router's instructi… (read more)

I would like to use HTTPS to access my router's web interface without having to bypass the "Warning: Potential Security Risk Ahead" page.

Following my router's instructions I exported the certificate. I then accessed the Privacy & Security settings in Preferences, and under View Certificates I imported the router's certificate.

When opening the HTTPS web interface Firefox reports SEC_ERROR_INADEQUATE_KEY_USAGE.

Asked by Joe Buckner 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Userid prompt - cannot delete suggestions

So, I accidentally clicked a link that takes me to a site I have never logged into. Firefox prompts me with 3 userids. One is more or less a throwaway, but two are for si… (read more)

So, I accidentally clicked a link that takes me to a site I have never logged into. Firefox prompts me with 3 userids. One is more or less a throwaway, but two are for sites I want to be secure.

I have disabled the form history in options. I have selected each item and tried either delete or shift-delete. None of these options work.

The site continues to present me with 3 userid options.

I hope this is not a major security threat since I am the only user on this computer and the site is one I have never visited, but it worries me nonetheless that I cannot remove the Firefox suggestions.

Asked by RemySecor 1 year ago

Last reply by RemySecor 1 year ago

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Cannot import personal openpgp key in End2End encryption setting.

I cannot use OpenPGP encryption on one of my email addresses, because its private key does not appear in the End-to-End encryption of the account setting. Exactly, I can … (read more)

I cannot use OpenPGP encryption on one of my email addresses, because its private key does not appear in the End-to-End encryption of the account setting. Exactly, I can have added the private key through the wizard of the account setting, but there is no private key in the End-to-End encryption of the account setting instead of the private key appearing in the OpenPGP key manager.

The other email accounts are OK, i.e. I can use OpenPGP encryption on the accounts. The differences from the troubled email account are followings: - The troubled email account uses Ed255 not ECDSA algorithm. - Name of the troubled email account includes UTF-8 Japanese characters. - The troubled email account also registers S/MIME private.

Please give me advice on this problem. Thanks.

Asked by k0zal4 1 year ago

Answered by k0zal4 1 year ago