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Thunderbird pathologically requesting passwords?

Hi, been using Thunderbird for decades and been of Office/Microsoft 365 for several years. All of a sudden TB demands I re-enter the password? Enter correct password but … (read more)

Hi, been using Thunderbird for decades and been of Office/Microsoft 365 for several years.

All of a sudden TB demands I re-enter the password? Enter correct password but goes into a loop. Check passwords in Passwords and they are correct. Logon to Office 365 manually and they work. Use e-mail with Outlook and all OK. Change the password but it still happens.

Was on TB 91.11.10 and upgraded to 102.0 (both 64 bit) but it has made no difference.

TB has got itself into a loop. What is wrong and how do I resolve this?

Asked by edward22 2 months ago

Last reply by Toad-Hall 2 months ago

  • Solved

Gmail 2-Step Identification Issues

I have 2-Step verification on Gmail. When I go to log in I get this: Insert your security Key into the USB. I cancel out of it and get this: Your phone can’t locate your … (read more)

I have 2-Step verification on Gmail. When I go to log in I get this: Insert your security Key into the USB. I cancel out of it and get this: Your phone can’t locate your device. Move your phone closer to the device where you’re signing in, and then try again. I "Try another way" and I try to get a "one-time security code" and it forwards me to a website where the cycle begins again. If I try "Auto-recovery" it sends me to google. I can access Gmail on the same machine via Chrome, but would rather not. I can also get it on Firefox on my phone.

I did recently turn on two-step and it asked if I wanted a key, and I thought it might mean Google Authentication, I think it meant a USB key.

Any thoughts? I rather not give up Firefox.

Asked by Eric166 4 months ago

Answered by cor-el 4 months ago

McAfee fake popup

No Matter what I do the fake McAfee has expired message keeps popping up, I have tried all the answers I could find on google and still there it is. I do not use McAfee I… (read more)

No Matter what I do the fake McAfee has expired message keeps popping up, I have tried all the answers I could find on google and still there it is. I do not use McAfee I use Malwarebytes Premium so I do not know why this keeps happening.

Asked by michael_furlotte 2 months ago

Last reply by Paul 2 months ago

Web sites are keeping tracks even if I clear cookies and cache

Hi everyone, I set up my Firefox for Android to delete cookies and cache when I click on "Close". I was happy with it but I realized several months ago than websites as … (read more)

Hi everyone,

I set up my Firefox for Android to delete cookies and cache when I click on "Close".

I was happy with it but I realized several months ago than websites as leboncoin.fr, amazon.fr, decathlon.fr (yes i'm french), didn't keep me loged in but remember what I had looked for and where I was. This problem is permanent.

I don't have this problem with Firefox for Windows.

So it seems something is nor cleared from the app when I close it.

Thank you very much for your help !

Asked by aj14 1 month ago

Last reply by aj14 40 minutes ago

recover email password

Last fall my old computer crashed and died. I lost my passwords to all my accounts. Most I have been able to recover. However the one I need the most is my password to my… (read more)

Last fall my old computer crashed and died. I lost my passwords to all my accounts. Most I have been able to recover. However the one I need the most is my password to my Thunderbird email account. How do I recover it or can you reset it. Please let me know what to do. Thanks

Asked by johnstractorshop 1 month ago

Last reply by david 1 month ago

Thunderbird REPEATEDLY Keeps Marking Non Junk As Junk. How to TOTALLY disable junk filtering?

Thunderbird REPEATEDLY Keeps Marking Non Junk As Junk giving me a daily headache in manually marking them as NON junk. I very rarely receive junk email, and those I do re… (read more)

Thunderbird REPEATEDLY Keeps Marking Non Junk As Junk giving me a daily headache in manually marking them as NON junk. I very rarely receive junk email, and those I do receive stick out like a sore thumb. I'm capable of deciding myself what is and is not junk. How to TOTALLY disable junk filtering? I mean TOTALLY, not the "usual" fixes given which don't work. There must be something in the config editor I can adjust, surely. Thank You Regards George

Asked by gekova 1 month ago

Last reply by christ1 4 weeks ago

Duo Authenication Not Working

Hi - I work from home and for the past few years have used Firefox as my preferred browser, with bookmarks and passwords all saved to my account. My employer uses "Duo" a… (read more)

Hi - I work from home and for the past few years have used Firefox as my preferred browser, with bookmarks and passwords all saved to my account.

My employer uses "Duo" authentication to sign into applications.

This used to work with Firefox but not it has stopped working. I get prompted to sign in but my details are recognised and it just keeps asking me to sign in. When I neter them the browser keeps balnking them out.

This works on Chrome so I know it must be something to do with Firefox.

I really don't want to change browsers but if this ca't be resolved I'll have to stop using Firefox and delete it.

Regards Steven

Asked by steven.hale 1 month ago

Last reply by steven.hale 4 weeks ago

tls1.1

I received an email from my email people at mail.com saying thunderbird will soon be unable to receive emails, here is the gist of the email. I'd appreciate some advice … (read more)

I received an email from my email people at mail.com saying thunderbird will soon be unable to receive emails, here is the gist of the email. I'd appreciate some advice on what to do, I have looked in the settings and am unsure what to do.

We are contacting you because one or more of your devices or programs uses the TLS 1.0 and/or TLS 1.1 encryption protocols to connect to our mail.com email servers, or is using an unencrypted connection. This involves either access via SMTP (sending emails) or retrieval via POP3/IMAP (receiving emails).

Unfortunately, the TLS 1.0 and TLS 1.1 encryption protocols are outdated and no longer meet current security standards. To protect your email communications, soon we will no longer allow access to our mail.com servers with these outdated protocols. Unencrypted access will also no longer be possible.

What does this mean for you?

After the protocols have been deactivated, the transfer of emails between your affected device or program and our mail.com servers will no longer work; i.e. no emails will be transmitted to or from your mail.com email account using TLS 1.0 and TLS 1.1. Furthermore, unencrypted SMTP/IMAP/POP3 connections will no longer function. In other words, as of Oct. 5, 2022, it will only be possible to connect if TLS 1.2 or TLS 1.3 encryption is in place.

The following devices or programs may be affected:

  • Third-party email programs such as Outlook, Thunderbird or pre-installed apps in which you have set up your mail.com email account.

Asked by steveashby 2 weeks ago

Last reply by zuelkege 1 week ago

Can't Enable Two-Factor-Authentication.

The only thing stopping me from switching to FireFox is this issue, whenever I try to enable 2-factor-auth I keep getting a message saying "Incorrect two-step authenticat… (read more)

The only thing stopping me from switching to FireFox is this issue, whenever I try to enable 2-factor-auth I keep getting a message saying "Incorrect two-step authentication code".

I tried restarting my PC, restarting my phone, used 3 different auth apps, restarted my router, used a VPN, cleared cache and cookies, tried enabling it from a different browser, tried using a different phone, tried enabling it on a different account, and nothing fixed the issue, I keep getting the same error message "Incorrect two-step authentication code"

at this point I'm 99% sure it's a server sided issue.

help me, this is taking way too long to just activate 2-factor-authentication :(

Asked by XDark187 1 week ago

Last reply by Dropa 1 week ago

  • Solved
  • Archived

Can't Undo permanent private browsing...?

I was messing around with Privacy & Security settings. Under Cookies & Site Data, I checked Delete Cookies & Site Data when Firefox closes. I've decided I d… (read more)

I was messing around with Privacy & Security settings. Under Cookies & Site Data, I checked Delete Cookies & Site Data when Firefox closes. I've decided I don't like it and want to uncheck it. But now it's greyed out and I can't find any way to change it back. It says I'm in permanent private browsing mode. There MUST be a way to change this back to how it was! What is it???

Asked by BlueAZ 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Archived

thunderbird is blocked by antivirus and "confirm security exception" does not appear.

some time ago thunderbird was operating normally. i since updated the antivirus software to a newer edition of ksos. after that, when loading i got the confirm security e… (read more)

some time ago thunderbird was operating normally. i since updated the antivirus software to a newer edition of ksos. after that, when loading i got the confirm security exception and my pop3 account was operating normally. after a week or so, i pressed the get icon two three times in order for the exception to appear. now, thunderbird starts and i dont get the notification at all, let alone save it permanently. the only way now to download email, is to exit kaspersky, not even pause protection, for the app, to download email without any notifications. if i restart antivirus, i get the connected to mail.com etc but it gets stuck there. also tried switching ports and no change... ideas?

Asked by georgeka 2 years ago

Last reply by Wayne Mery 1 year ago

  • Solved
  • Archived

I can't access my saved passwords

Hello, Today I tried to copy my email password to log in with browser, but I got a confirmation box. What credentials should I put in the box? I tried to use my Windows a… (read more)

Hello, Today I tried to copy my email password to log in with browser, but I got a confirmation box. What credentials should I put in the box? I tried to use my Windows account and then user/password from my email (I have a copy on paper, just in case), none of them worked. Is this a bug in new Thunderbird beta? I installed it on Friday, because Thunderbird 77.0b3 has integration with Exchange server Could you confirm what should I put as credentials? Regards, Mariusz

Asked by mariusz.lip 2 years ago

Answered by sfhowes 2 years ago

  • Solved
  • Archived

Change Remote Content Authorization Choice

By default Thunderbird blocks 'remote content' in messages. For a long time I would choose options/"show remote content in this message". Then, for favorite sites and new… (read more)

By default Thunderbird blocks 'remote content' in messages. For a long time I would choose options/"show remote content in this message". Then, for favorite sites and newsletters, I switched to allow remote content for the site. I am not sure I always made the correct choice. But, I can not find a way to see what content is being allowed.

The 'To protect your privacy...' banner and 'options' button no longer shows for permitted senders. I would like to see the choices again and perhaps pick a different one.

Is that possible? If not, can it be added to the message's 'more' selection?

Thank you.

Asked by juxizoza 2 years ago

Answered by sfhowes 2 years ago