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  • Solved

Browsing history not clearing

I have changed Firefox's settings to both Delete cookies and site data when Firefox is closed and to Clear history when Firefox is closes. But after making these changes… (read more)

I have changed Firefox's settings to both Delete cookies and site data when Firefox is closed and to Clear history when Firefox is closes. But after making these changes Firefox is still holding onto my browsing history.

Asked by firefox2653 5 months ago

Answered by zeroknight 5 months ago

  • Solved
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Is this error message talking about the server or my settings?

Please see screen shot of error message. Is this talking about the server settings "out there" at webmasters, or is it about my settings in Thunderbird? Thank you! … (read more)

Please see screen shot of error message. Is this talking about the server settings "out there" at webmasters, or is it about my settings in Thunderbird?

Thank you!

Asked by Steve Karl 1 year ago

Answered by sfhowes 1 year ago

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Recover account (bookmarks and saved logins) with lost password after computer crash

Dear, I need to recover my Mozilla (Firefox) account on my computer after this latter crashed. Unfortunately, apparently I don't have the good password. Probably I used… (read more)

Dear,

I need to recover my Mozilla (Firefox) account on my computer after this latter crashed. Unfortunately, apparently I don't have the good password. Probably I used an automatically generated password which I don't remember.

I still have my account connected on my Android smartphone, but I can't access the account details (no way to recover my password or change through this device?!), and I can't export my bookmarks. Also, apparently all my identifiers and passwords were not synced on my smartphone :-( Hence somewhere all my precious information are available, but stupidly enough I can't access it anymore and resetting the password warns me that I might (is it even a certainty or a possibility?) lose everything. It seems that I cannot even produce a revovery key (to reset pwd without losing data as mentioned in the Help pages) as I can't connect on a desktop browser anymore (but well on my Android version). I am lost and just stupidly blocked - this is SO frustrating, I initially thought it would be a good idea to put everything in Mozilla - well...

Is there ANY way to actually recover my account without losing data on my desktop Firefox, given I still have access to the email account associated to the Mozilla account (and to the original emails from the creation of my accounts) and I still have access to my Firefox account on the Android app but this one doesn't seem to allow to do anything interesting in my case??

Thanks a lot!

Asked by n.terseleer.lillo 1 year ago

Answered by n.terseleer.lillo 1 year ago

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Authentication issues after gmail password change

Hello, I'm afraid TB stopped working after I changed my gmail password. Whenever it tries to connect to the imap server, I get the oauth login prompt, fill out the passwo… (read more)

Hello, I'm afraid TB stopped working after I changed my gmail password. Whenever it tries to connect to the imap server, I get the oauth login prompt, fill out the password, confirm that I want to allow TB to access my gmail account, but after that, I just get the "Authentication failure while connecting to server imap.gmail.com."

I have OAuth2 set as the authentication method, I have cleared the saved passwords, updated TB, manually deleted obsolete files in the profile folder and basically tried every advice I could find, to no avail.

All worked well before the password change (the big end-of-may less secure app business did not affect me).

Currently, I have removed all my gmail accounts from TB and am trying to add them again. One of my gmail account uses 2FA, in this case, I also tried to use the app password. The other gmail account does not use 2FA, so I just used the regular password. In either case, I get the popup asking me to allow TB to access my mails, which I provide, but end up with "Unable to log in at server" message.

Any help would be greatly appreciated.

Asked by mahana21 1 year ago

Answered by christ1 1 year ago

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SPAM & Junk Filters

I've been getting SPAM'd to death and have been on a hunt to stop as much as possible. The Junk filters: some months back: I've reset Junk "Reset training data" … (read more)

I've been getting SPAM'd to death and have been on a hunt to stop as much as possible. The Junk filters:

   some months back:
  I've reset Junk "Reset training data"
  I've enabled "adaptive junk controls"
  I've enable "Enable Adaptive Junk filter logging"
  I've checked the "Do Not automatically mark mail as junk if the sender is in:"
  Some people in my address book are marked junk (when I highlight that specific email)
     I say "Not Junk" and seems not to work for multiple mails sent from same party
 Also,
  Several of the same emails are NOT marked as junk when I Manually mark them as so.
  I've looked though the forum, and found several entries similar to this, but no real solution is posted

Asked by blugene 1 year ago

Last reply by Matt 1 year ago

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Search shortcuts have been changed by ff or ???

I have FF set up to use only DDG. Part of this setup is that I have removed all other search engines from search options. Today Oct 7, 2023, when I booted up things were … (read more)

I have FF set up to use only DDG. Part of this setup is that I have removed all other search engines from search options. Today Oct 7, 2023, when I booted up things were normal. About an hour ago I entered a search term in the browser and the search result came up on google. That should not be possible. I checked my settings and sure enough google has been added and placed atop DDG. Furthermore google cannot be removed when selected, the remove button is greyed out. The remove button is not greyed out when DDG is selected. !? What happened and how do I fix it?

Asked by Chris 8 months ago

Answered by cor-el 8 months ago

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Profiles and Rally

So I wanted to join Rally, but I am concerned about granting access to my passwords and logins to the Rally clients. If I create a new profile and sign in with my only Fi… (read more)

So I wanted to join Rally, but I am concerned about granting access to my passwords and logins to the Rally clients. If I create a new profile and sign in with my only Firefox account will Rally clients have access to my passwords and logins from other profiles?

Thx.

Asked by JB 2 years ago

Answered by JB 2 years ago

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suggestion for master password

Hello. I just created a master password to protect my website passwords. However, this master password is required to start a session with Firefox. My suggestion is that … (read more)

Hello. I just created a master password to protect my website passwords. However, this master password is required to start a session with Firefox. My suggestion is that you do not require the master password to start a Firefox session, only to access the passwords information, or to create and remember a login password for a new website. It is a hassle to enter the master password every time I want to use Firefox. Or should I keep firefox open the entire day?

Asked by mcrick07-firefox 2 years ago

Answered by mcrick07-firefox 2 years ago

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  • Archived

Unknown identity / Add security exception rule/ during login to my email @t-online.de with Thunderbird Version 102.6.1

Dear Thunderbird Help Team, since 3rd January 2023 I get a warning message from Thunderbird during login to my @t-online.de each time I try to read my mails. I am using… (read more)

Dear Thunderbird Help Team,

since 3rd January 2023 I get a warning message from Thunderbird during login to my @t-online.de each time I try to read my mails.

I am using Thunderbird 102.6.1 (64) On Windows 10 Home PC with latest Edition Windows 10 Home Version 22H2 Installiert am ‎13.‎04.‎2022 Betriebssystembuild 19045.2486 Leistung Windows Feature Experience Pack 120.2212.4190.0

Please see the attached warning message (in German). In my translation of the warning says: "Add security exception rule.... The certificate is not trusted because it has not been verified to have been issued by a trusted authority using a secure signature..."

If I view into the certificate I read the following, see screenshot attached.

I now would not like to accept the security exception permanently. I think this is best practice not to accept such a exception?

Dear help community, do you have any help to fix this issue please? Kind regards

Asked by N7 1 year ago

Answered by christ1 1 year ago

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Even after turning off autocompletion of logins, the username list still pops up

I thought I had turned off autocompletion for logins, but when I log into websites, the username suggestion box still pops up. This is very annoying. See attached image… (read more)

I thought I had turned off autocompletion for logins, but when I log into websites, the username suggestion box still pops up. This is very annoying. See attached image for an example (edited to hide my actual username for that site). What do I need to change to get rid of this?

Asked by ff.ix 1 year ago

Answered by cor-el 1 year ago

  • Solved

Wrong SSL certificate for new.thunderbird.net

I keep getting the prompt* about new.thunderbird.net expiration. Indeed, after opening https://new.thunderbird.net in Firefox, the subdomain uses the Let's Encrypt SSL c… (read more)

I keep getting the prompt* about new.thunderbird.net expiration.

Indeed, after opening https://new.thunderbird.net in Firefox, the subdomain uses the Let's Encrypt SSL certificate that expired on 22nd May 2024. This certificate list many subdomains by name.

For https://www.thunderbird.net (after opening it in Firefox), another SSL certificate file is used (issued by Google Trust Services LLC by on 13 May 2024) valid until 11 Aug 2024. It says it should apply to thunderbird.net and *.thunderbird.net, but the new.thunderbird.net still points to the old Let's Encrypt certificate perhaps?

  • I know I could just allow the expired one as an exception

Asked by Grass Prisoner 4 days ago

Answered by Matt 4 days ago

  • Solved

Thunderbird is blocking my outgoing emails

Thunderbird continues to block my outgoing emails despite my best efforts. Please check my outgoing smpt server settings (attached) and let me know what I need to change.… (read more)

Thunderbird continues to block my outgoing emails despite my best efforts. Please check my outgoing smpt server settings (attached) and let me know what I need to change. Thanks.

Asked by Bill Washburn 2 months ago

Answered by david 2 months ago

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May I login without "Enable two-step authentication"?

Hi, I have a firefox account and I want to login to submit an extension. I am always asked to "Enable two-step authentication", and there is no way to escape it. If I 'ca… (read more)

Hi, I have a firefox account and I want to login to submit an extension. I am always asked to "Enable two-step authentication", and there is no way to escape it. If I 'cancel setup', the login will be stopped. I do not want to enable that and I do not want to be forced to install any app and I do not want to install "authy desktop" .

I have used that account before, and have submitted some extensions already. I do not know why I have to use two-step authentication.

How could I login then?

Please.

Asked by pftsao 1 year ago

Answered by Paul 1 year ago

  • Locked

Preventing Changes to Proxy Settings in Firefox Browser via Group Policy

Locking this thread, please continue here: [/questions/1443259] We have enabled the "Prevent changing proxy settings" policy from the Group Policy Management Console. How… (read more)

Locking this thread, please continue here: [/questions/1443259]
We have enabled the "Prevent changing proxy settings" policy from the Group Policy Management Console. However, we've encountered an issue where Firefox browser overrides this policy. It has come to our attention that Firefox is the only browser that allows users to change the default Windows proxy settings directly from the browser itself.

To address this, we want to prevent users from changing proxy settings via Firefox browser as well. Could you please provide guidance on how to disable this feature?

Asked by hitenj.trivedi 2 months ago