On Tuesday, September 24, 2024, Thunderbird was auto-updated on my computer. Shortly after that, I tried to start the tax preparation program I use for preparing tax ret… (read more)
On Tuesday, September 24, 2024, Thunderbird was auto-updated on my computer. Shortly after that, I tried to start the tax preparation program I use for preparing tax returns for my clients. I am a CPA and tax preparer. The tax prep program is called "ATX" and is a product sold by Wolters-Klewer (aka CCH), and is unrelated to Thunderbird. I can no longer access my ATX tax prep program.
When I try, I get this message: "The program has encountered an unexpected error and needs to close." I have tried multiple times, and get the same error message every time. I also get that message when I try to start ATX for previous tax years. I am sure it is the Thunderbird update that is causing this, as I have made no other changes to my computer, programs, hardware, or anything else. The ATX program worked just fine up until yesterday.
I badly need that ATX program. Please help ASAP. If someone wants to call me, my number is (775) 747-4666.
Finally, the error message I get when I try to start the ATX program has a link that says "Show details." When I click that, I get a long list of gobbledegook, but one line may be relevant here. It says: "Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it "
I have over fifty tax return to prepare before the extended deadline of October 15th, so I desperately need to be able to open my tax prep program. I am almost certain the Thunderbird update caused this, so please help fix this right away. Thank you.
Richard Schiveley, CPA
(Reno, Nevada)