Showing questions tagged:

MESSAGES IN 'INFOLDER' ARE DELETED AFTER ABOUT 5-7 DAYS

MESSAGES IN 'INFOLDER' ARE DELETED AFTER ABOUT 5-7 DAYS, and can't be found I have looked in all settings to try to find the reason, but don't find anything helpful tnx,… (read more)

MESSAGES IN 'INFOLDER' ARE DELETED AFTER ABOUT 5-7 DAYS, and can't be found I have looked in all settings to try to find the reason, but don't find anything helpful tnx, Al email [edited from public] @ec.rr.com

Open 10 50

loose volume control on web pages.

I use Firefox to watch several of my live news programs on their web sites. Recently I am finding that the volume control does not allow access to actual control (it is o… (read more)

I use Firefox to watch several of my live news programs on their web sites. Recently I am finding that the volume control does not allow access to actual control (it is on or off choices) without going to full screen. And tried a couple on edge. In fact, the first below will NOT LOAD in Firefox. https://www.mysuncoast.com/livestream/ https://www.fox13news.com/live So far skynews.com/watch-live has still let me balance the sound levels. What is going on? Is this a choice of the providers to not allow control? A recent change in YOUR end? I really hate to have to drop Firefox and go to Edge for my live news broadcasts, but this is what you are forcing on me..... Scott Hepburn [email removed]@verizon.net

Open 6

Windows 7 running Firefox v115.40.0esr dll error

I have a windows 7 operating system running Firefox v115.40.0esr and the program runs but I am continually getting the error: The procedure entry point GetSystemTimePrec… (read more)

I have a windows 7 operating system running Firefox v115.40.0esr and the program runs but I am continually getting the error: The procedure entry point GetSystemTimePreciseAsFileTime could not be located in the dynamic link library KERNEL32.dll Is there a fix for this?

Open 6

Need to disable VPN in Firefox on Mac via MDM

We need to disable the VPN functionality in Firefox for macOS in our environment using a configuration profile deployed via our Jamf Pro VPN. I have done internet searche… (read more)

We need to disable the VPN functionality in Firefox for macOS in our environment using a configuration profile deployed via our Jamf Pro VPN. I have done internet searches and found suggestions to use either a custom upload or external application configuration profile payload to disable the VPN functionality but have not been able to find a configuration that works.

Can you advise

Open 5 139

Not responding, connectivity issues, slow deleting

Running Win10, all the sudden I'm getting Not Responding messages, failures to connect to server, and slow deleting of emails. I tried everything: uninstalling/reinstalli… (read more)

Running Win10, all the sudden I'm getting Not Responding messages, failures to connect to server, and slow deleting of emails. I tried everything: uninstalling/reinstalling; running on troubleshooting mode; checking compatibility. Nothing works. Any ideas?

Thank you

Open 5 129

excess usage through firefox on Google Pixel 8

My mobile phone contract has run out of its monthly data allowance. It appears from the usage page on the Pixel that on one day 5.6 GB were used through the Firefox app,… (read more)

My mobile phone contract has run out of its monthly data allowance. It appears from the usage page on the Pixel that on one day 5.6 GB were used through the Firefox app, orders of magnitude more than my normal usage.

1. How can I find out which ?tab used the data stream? 2, How can I prevent a re-occurance?

Thank you

Open 4 50

Thunderbird is freezing up after a few minutes or when I try to select a folder.

I believe with Update 154,0 my thunderbird has been freezing up. I can't see, to compress files or select some folders. After a few minutes everything freezes up. 21 AUGU… (read more)

I believe with Update 154,0 my thunderbird has been freezing up. I can't see, to compress files or select some folders. After a few minutes everything freezes up. 21 AUGUST 2026

[redacted] @gmail.com


/edit: unlocked as other was made as duplicate.

Open 3

macOS System Print Dialog bypasses "Open in Preview" and "Save as PDF" in Thunderbird v152 (macOS Tahoe / Apple M4)

Hello, I am experiencing a severe issue with the macOS system print dialog handling in Thunderbird, which started immediately after updating to version 152. Environment … (read more)

Hello,

I am experiencing a severe issue with the macOS system print dialog handling in Thunderbird, which started immediately after updating to version 152.

Environment

   * OS: macOS Tahoe 15.5.1 (26.5.1)
   * Hardware: Apple M4 (Silicon)
   * Thunderbird Version: 152 (Issue present) / 151 (Works perfectly)

Description of the problem: When I use the native macOS system print dialog within Thunderbird and select either "Open in Preview", Instead of opening the Preview app Thunderbird bypasses the command and immediately sends the document directly to the default physical printer. The same happens with "Save as PDF", the file-saving dialog is first presented, but after entering the filename the document is also sends to the default physical printer rather than being saved.

Steps to reproduce:

  * Open an email in Thunderbird v152.
  * Select Print...
  * in the Print Dialog window, select "Print using the system dialog" 
  * The system print dialog is opened
  * Click the PDF dropdown and select "Open in Preview" or "Save as PDF".
  Result: The document is instantly printed on the physical printer instead of performing the macOS system action.

Steps taken:

  * Tested with Thunderbird v151: The macOS system print dialog works perfectly as intended.
  * Upgraded to v152: The issue appears immediately and consistently.
  * All other applications (Safari, Chrome, Microsoft products, Apple Mail) work correctly 

This seems to be a serious regression in how Thunderbird v152 handles native macOS print system events and dialog actions on Apple Silicon / macOS Tahoe.

Any help or a fix for this would be greatly appreciated.

Best regards, Michel

Open 3 70

Firefox problem with Microsoft M365

Longtime Firefox user, Lenovo desktop, Windows 10 user, have Firefox version 154. Can log into my microsoft M365 account, but whan I click on "Search", my files do not ap… (read more)

Longtime Firefox user, Lenovo desktop, Windows 10 user, have Firefox version 154. Can log into my microsoft M365 account, but whan I click on "Search", my files do not appear. Box appears saying "No Recent Items" in place of my list of files.

Can this be fixed at Firefox??? I'm forced to us Chrome, which I do not want to do. Thank you. Mike Manning Text [redacted phone# and email from community support forum]

Open 3

dont sing server

Hello Mozilla VPN Support, I recently purchased Mozilla VPN and installed it on my system using the Flatpak version. My operating system is **Linux Mint 22.2**. The probl… (read more)

Hello Mozilla VPN Support,

I recently purchased Mozilla VPN and installed it on my system using the Flatpak version.

My operating system is **Linux Mint 22.2**.

The problem is that the VPN connects successfully to any server, but after a short time it disconnects automatically. This happens with every server I try.

Interestingly, if I use the Mozilla VPN browser extension, it works correctly and stays connected. However, the browser extension does not provide access to all the countries that are available in the full VPN application.

Could you please help me determine why the Flatpak application keeps disconnecting and whether this is a known issue with Linux Mint 22.2 or the Flatpak version?

If you need any logs or additional information, I would be happy to provide them.

Thank you for your assistance.

Kind regards, Nikos

Open 2

Firefox VPN not working

VPN isn't working. I'm in Italy for a week, but live in the US and want to sign up for NordVPN in the US today. But, NordVPN wants to charge me Italian tax, and must th… (read more)

VPN isn't working. I'm in Italy for a week, but live in the US and want to sign up for NordVPN in the US today. But, NordVPN wants to charge me Italian tax, and must therefore know my location.

How do I show that I'm in the US?

Open 1 40

How can I restart my VPN service if it is not running in the background? I have a Mac.

bold text I have just installed Mozilla VPN but it doesn't seem to be running in the background properly. How can I verify that it is running? And how can I restart it if… (read more)

bold text I have just installed Mozilla VPN but it doesn't seem to be running in the background properly. How can I verify that it is running? And how can I restart it if it isn't running? I have a Mac.

Open 1 110

why is malwarebytes quoting 192.178.192.132.443 that the globeandmail.com website and theweathernetwork.com websites are unsafe in Firefox

Using your browser for first time today using two popular websites that are used daily (theglobeandmail.com and theweathernetwork.com) that Malwarebytes deemed these unsa… (read more)

Using your browser for first time today using two popular websites that are used daily (theglobeandmail.com and theweathernetwork.com) that Malwarebytes deemed these unsafe quoting 192.178.192.132.443 - they are now blocked and don't understand why these websites would have any problems. Can your team help rectify this problem please. E. Scholten [redacted email from community support forum]

Open 1