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Recently, whenever I open saved (or sometimes new web) documents in Firefox, a very large pop-up on the lower right side of my screen appears with a cartoon of a pencil scanning a document. Below the cartoon it states "Now you can highlight your PDFs! With our new highlighter tool, you can read and edit PDFs in one place." The pop-up blocks half the view of the document and cannot be minimized or closed. It also prevents accessing (it hides) the "print" option if I want to print/save the page. I have WINDOWS 11 and have looked online for solutions to this problem which always produces the same suggestion: "go to 'settings', click 'privacy & security', check 'block pop-ups', click 'OK'", all of which I've done. I now limit my use of Firefox to streaming videos via amazon, and use Chrome or Edge for anything else I need to do, but I assume Firefox would not be happy to know of the aggravation their browser is causing, forcing users to go elsewhere (or am I the only person having this problem). Thank you in advance for any new suggestions.

A msg box comes up that says go to setting to enable the ability to highligh pdf's. I went to settings and did not find. this box comes in the upper right hand corner. I am usually working in PAGES. jhelp if you can. Thank you.

Every time I open a file that is downloaded the box showing info on the highlight tool comes up and then I have to hover over it and hit escape............I do not want it to open at all so how do I stop it..............

See the attached image. This showed up when viewing PDFs. The highlighter demo can not be removed or turned off. I uninstalled Firefox, reinstalled, still there. Uninstalled Acrobat, the demo is still there.

How do I get the PDF viewer to work again? For years I have used the setting "save" to automatically download. Now I am unable to view them without going in and changing the settings to "open in firefox". I would like to continue to use the save setting without having to constantly change this back and forth. When I click to open the file, all it does it grey out.

Recently, I haven't been able to download the browsing page as a PDF file. I want to mention that my file shows download complete(0B). Please fix my problem. Thank you.

When viewing a PDF, I selected some text, right clicked and chose the "Highlight Selection". The selected text was not highlighted. Instead, the "highlight" button on the top right corner pop up and the freehand highlight was triggered, while all my previous selection was lost.

I image this was not the intention of the "highlight selection", and I was also wondering if there is a shortcut for highlighting text in pdf.

In Firefox, recently I am unable to download pdf documents. I get the message "download failed". If I request the same download using Chrome, I get the download immediately. But Firefox is my default browser and it's a nuisance. This only started in the past month or so.

Hi, when I work in Xero, the pdf documents will not open. Firefox is up to date and I have wiped all cookied and history. Is there anything else I need to do please?

Thanks Amanda

I just searched for a pdf editor on my android phone and it came up with pdf editor instructions....but none of the options appear on my Firefox on android... Why not please?

So i reinstalled my graphics driver yesterday, and after that when i open a pdf on firefox it only shows blackscreen. it didnt happen on other browsers(chrome, edge)

I create and save files in OneDrive. When I open a file, it always opens in the Microsoft Edge Browser which is a problem for the old guy, me. I prefer that they open only in the documents folder as their specific kind of document; Word, PDF, and Excel spreadsheet files so that I can then move my files into various folders and sub-files. Hopefully, someone can figure out what I have said and help me. • I'm uncertain if the topic I chose accurately describes my question.

I've been using the firefox pdf viewer for quite some time and it's worked quite well. Within the last few days though I've developed an issue.

When I open a pdf it opens correctly for just a brief second (standard text, white background, nothing unusual) and then switches to something like the attached image (black background/ text and such). I have not changed anything that I'm aware of, though I did just recently install a new firefox update (136.0 64-bit windows 11). I didn't notice any articles or comments about this particular issue here yet, so figured I'd ask for some help.

Anyone know how to resolve this? Or other things I should look into?

Thanks for your time, Derek

Dear mozilla Firefox Team,

                The humble request is that when we download any page from the share option in the form of PF, then after downloading, it shows Zero Kb and it is not opening. Please help us.

Thanks and regards.