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Urgent Request to Reset Mozilla Account

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication a… (read more)

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication app, I have lost the backup data with the 10-digit recovery key, and I no longer have any devices where I was previously logged in. I only have access to my email address.

I do not need access to the synchronized data; it would be acceptable if you delete it and allow me to register a new Mozilla account with my existing email address. Using a different email address is not an option for me.

I am in the process of transitioning away from the Google ecosystem and would like to use Mozilla's services and products. Could you please help me reset my Mozilla account so that I can register a new one with my current email address?

Thank you for your prompt attention to this matter.

Best regards, Evgeny

Asked by Evgeny_tsxqxyg5f7 1 day ago

Last reply by TechHorse 2 hours ago

Unknown error message

I have been using Firefox for many years without any problems. I’ve changed nothing on my laptop, but now, when I try and send an email, I get an “Unknown Identity” messa… (read more)

I have been using Firefox for many years without any problems. I’ve changed nothing on my laptop, but now, when I try and send an email, I get an “Unknown Identity” message. If I use my phone, everything works OK and I get no messages – it’s only on my laptop. See images of the messages attached. The location code in the message changes when I try and send another email. I’ve tried re-entering my mail server account details but problem still exists. Same thing if I try and add a new email address. I am not exactly computer-savvy and I have two questions: 1. What has happened (or what have I done) to create this problem? 2. How can I resolve this?

Thank you

Asked by Handymanbill 2 days ago

Last reply by Toad-Hall 1 day ago

Every time I load Thunderbird, I get two Google windows asking me to Allow or Deny access

Every time I open Thunderbird, two windows appear asking me: Mozilla Thunderbird Email wants to access your Google Account myemail@gmail.com Th… (read more)

Every time I open Thunderbird, two windows appear asking me:

        Mozilla Thunderbird Email wants to access your Google Account
        myemail@gmail.com
        This will allow Mozilla Thunderbird Email to:
        More info
        See, edit, share and permanently delete all the calendars that you can access using Google Calendar.
        By clicking Allow, you allow this app and Google to use your information in accordance with their 
        respective privacy policies. You can change this and other Account Permissions at any time.
        Deny / Allow

Until I click Allow, Thunderbird won't update my emails. I've several times gone to my Google account and deleted the connections between Thunderbird and that account, in the hope it would reset but to no avail.

How might I fix this?

Asked by Rebecca Turner 1 day ago

Last reply by david 1 day ago

Passwords and saved sites

I have just upgraded my earlier Mozilla Firefox to your latest. but when I was asked to include my passwords and saved sited I got little added. I cannot operate without … (read more)

I have just upgraded my earlier Mozilla Firefox to your latest. but when I was asked to include my passwords and saved sited I got little added. I cannot operate without these many items. How do I get them transferred to this new upgrade? GRDavis

Asked by davisg 2 days ago

Last reply by markwarner22 1 day ago

Roboform

I was stupid enough to download Roboform Password manager, but it's just not for me. I was using Firefox password manager and would like to go back to it but I cannot de… (read more)

I was stupid enough to download Roboform Password manager, but it's just not for me. I was using Firefox password manager and would like to go back to it but I cannot delete Robo Form. I've tried disabling Roboform, but that doesn't work. Do I have to cancel Firefox in order to get rid of this nasty program?

Asked by pyadkins 3 days ago

Last reply by James 2 days ago

Comcast Email Settings

I have been trying to get my Comcast email configured for days with no luck. When I try to log in using my Comcast password I get a screen that shows "Access Denied You … (read more)

I have been trying to get my Comcast email configured for days with no luck. When I try to log in using my Comcast password I get a screen that shows "Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.321c2e17.1727662977.283cff2b https://errors.edgesuite.net/18.321c2e17.1727662977.283cff2b. I have allowed access to third party apps on my Comcast account and I am able to access my email on the Comcast website with no problem. I saw something about disabling IPV6 but it said to go to Preferences or Options in the Settings menu. My version of Thunderbird (latest) doesn't have these menu options. I have tried various IMAP and SMTP Port settings I found on the internet and nothing works.

What are the settings for Comcast email in Thunderbird?

Asked by Joseph Horvath 1 month ago

Last reply by Laptop 3 days ago

passwords will not auto fill

Hello, I am having an issue where my logins will not automatically fill. They will briefly pop up but I am not able to click on them. I have cleared my history. The corre… (read more)

Hello, I am having an issue where my logins will not automatically fill. They will briefly pop up but I am not able to click on them. I have cleared my history. The correct boxes are checked. I have not had an issue with this until today. Any help is appreciated.

Asked by mommyhenof2 6 days ago

Last reply by cor-el 5 days ago

trying to add email addresses I keep getting a pop-up asking for passsword. I have tried every password I have with no success. The pop-up says: Password Required - Mozilla Thunderbird.

trying to add email addresses I keep getting a pop-up asking for passsword. I have tried every password I have with no success. The pop-up says: Password Required - Mozi… (read more)

trying to add email addresses I keep getting a pop-up asking for passsword. I have tried every password I have with no success.

The pop-up says: Password Required - Mozilla Thunderbird.

Asked by Fred 6 days ago

Last reply by Wayne Mery 5 days ago

How can I change my password on Thunderbird in order to bring in Yahoo mail?

How can I get my Yahoo mail (with new password) to come in on Thunderbird? I finally got it on another computer, but it won't work on this one. I can't see how to change … (read more)

How can I get my Yahoo mail (with new password) to come in on Thunderbird? I finally got it on another computer, but it won't work on this one. I can't see how to change the pw on Thunderbird, if that's the problem.

Asked by carnespd2 1 week ago

Last reply by Toad-Hall 1 week ago

sign in password

Every time I sign in to my account I am required to enter a password. This is annoying, and I do not need it. It is difficult to get rid of this requirement. Please gi… (read more)

Every time I sign in to my account I am required to enter a password. This is annoying, and I do not need it. It is difficult to get rid of this requirement. Please give me an easy way to get rid of it.

Asked by patrick smyth 1 week ago

Last reply by Wes Reynolds 1 week ago