Hi, I am using Thunderbird as my main email client. I created a subfolder and tried to delete it by right clicking and hitting delete and also by doing the following that… (read more)
Hi, I am using Thunderbird as my main email client. I created a subfolder and tried to delete it by right clicking and hitting delete and also by doing the following that I had read elsewhere....I responded below in capitals.
Just a note....when I right click and hit delete or do it from above in the Edit, delete folder. The cursor just spins and at the top it says not responding....after 4 or 5 mins, it stops spinning and the not responding goes away. The folder is still there and if I do it again with or without rebooting Thunderbird and or computer, it still does the same thing, spins and spins the cursor and at top says not responding.
I just bought a new computer and want to move my emails and folders to the new computer once I create the the Thunderbird email account on the new computer but I don't even want to attempt the transfer with this folder hanging around. I am assuming it is corrupt. Thanks for any help you can give me.
First follow this process.
Right click on sub-folder and select 'Delete'
It should get moved into the 'Deleted' or 'Trash' folder.
Right click on the 'Deleted' / 'Trash' folder
select 'Empty Deleted/Trash'.
Close and restart Thunderbird. DID THIS BUT IT IS STILL THERE.
Did it come back?
If yes: Make hidden files and folders visible.
http://kb.mozillazine.org/Show_hidden_files_and_folders DID THIS TOO
In Thunderbird
Help > Troubleshooting Information
click on 'show folder' button
a new window opens showing the contents of your profile folder name.
Close Thunderbird now - this is important.
Scroll down and delete this file: foldertree.json DID ALL THIS
(a new one wil be created when you restart Thunderbird later).
click on 'Mail' folder
click on pop mail account name
Sub-folders are kept in folders with a .sbd extension. Example: if the problem sub-folder is a subfolder of the Inbox; click on 'Inbox.sbd' folder
So you would need to apply the same logic to locate the problem sub-folder. The sub-folder you want to delete will not appear as a 'Folder', but it will have the same name as your sub-folder. It will be an mbox 'File' (which has no extension). There will also be an index file with a .msf extension.
delete both the mbox file and the .msf file of same name. I CAN FIND ALL MY SUB FOLDERS BUT THE ONE THAT I CAN'T DELETE IS NOT IN THE LIST
So if your Folder Pane structure was something like this: mail account name > Inbox > > Bills > > > > Gas
> Friends > > Bob > > Anne
example to locate 'Gas' In the profile mail account name click on 'Inbox.sbd' click on 'Bills.sbd' locate and delete : 'Gas' File - no extension 'Gas.msf' file
example to locate 'Anne' In the profile mail account name click on 'Friends.sbd' folder locate and delete : 'Anne' File - no extension 'Anne.msf' file
After deleteing the files as specified.
Close window - top right X
Start Thunderbird.
