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every sites takes longer to load

dear firefox, i am using firefox. but this time, it takes longer to go any sites. i cant to any sites right now. so i recently using microsoft edge to send a question. i … (read more)

dear firefox, i am using firefox. but this time, it takes longer to go any sites. i cant to any sites right now. so i recently using microsoft edge to send a question. i have a good internet connection. no matter what sites took me longer. all sites may not work for me. i have reinstalled firefox, and it was just same for me. Can you help me please. i dont want the firewall protection thing. i dont know how to use firewall.

Asked by zariefzaheer 4 days ago

Last reply by zariefzaheer 3 days ago

back1

bold textHow do I go back one webpage? I am not a genius; actually I am quite the opposite, and almost blind kind of deaf and a bit retarded so please simple answer will … (read more)

bold textHow do I go back one webpage? I am not a genius; actually I am quite the opposite, and almost blind kind of deaf and a bit retarded so please simple answer will suffice. Thank you

Asked by myownpeemail 4 days ago

Last reply by myownpeemail 9 hours ago

Emails have disappeared

This Sunday (I think after an update maybe?) All my emails have disappeared from the inbox aside from new ones that have arrived after 13:00 (GMT+1) I can send new ones a… (read more)

This Sunday (I think after an update maybe?)

All my emails have disappeared from the inbox aside from new ones that have arrived after 13:00 (GMT+1) I can send new ones and receive new ones, but some very important older ones have disappeared and I need them back asap.

Asked by m-hofman 1 week ago

Last reply by m-hofman 6 days ago

firefox update has destroyed my computer

Windows 10 Home.Lots of memory. Here is what the Firefox upgrade to 94.0.1(I believe that's it - can't tell because of loss of tool bar) has done to my laptop: (1) destro… (read more)

Windows 10 Home.Lots of memory. Here is what the Firefox upgrade to 94.0.1(I believe that's it - can't tell because of loss of tool bar) has done to my laptop: (1) destroyed saved passwords (2) destroyed File History (3) Caused several programs to cease to function (4) destroyed bookmarks (5) destroyed task bar and eliminated all shortcuts (6) because of destruction of File History, made it impossible to do a Microsoft Restore.

This is truly the worst computer experience in my long life. I have tried desperately to tell Firefox NEVER TO UPGRADE WITHOUT MY PERMISSION. No luck. I am absolutely sick at heart over the dire situation in which this unwanted upgrade has left me. Is there ANY HELP???????? I'm pretty desperate. Thanks for reading.

P.S. AND NO, I CAN NOT BOOT INTO SAFE MODE. Microsoft now hates me and is unable to install updates; however, life is not that simple. In spite of my telling MS not to update without permission, it continues to try - which fails, which wastes about 2.5 hours.

Asked by 74buglady 1 week ago

Last reply by 74buglady 5 days ago

No sound on Android Firefox app?

I have a Moto g5 one ace (if that matters), and i cant hear sound at all on android Firefox. Ive been on multiple sites to make sure it wasn't an exception, and every sit… (read more)

I have a Moto g5 one ace (if that matters), and i cant hear sound at all on android Firefox. Ive been on multiple sites to make sure it wasn't an exception, and every site i go to doesn't have any sound. Videos can play, but there's no audio. My phone has an easy audio mixer tool that show every app i have open, but Firefox doesn't appear when i open it. Sound works everywhere else on my phone perfectly fine. Ive looked it up but i can't find anyone else with the same problem. I know my phone has some issues when connecting audio via bluetooth but i don't know if that matters at all. Maybe its just my phone? Please help.

Asked by princesssreamon 1 week ago

Last reply by princesssreamon 1 day ago

Toolbar sliding when mouse at top

Hello everyone I migrate MacOS and i discover a bad UI behavior. The toolbars slide when I move the mouse to the top. Therefore, it becomes difficult to select the desire… (read more)

Hello everyone

I migrate MacOS and i discover a bad UI behavior. The toolbars slide when I move the mouse to the top. Therefore, it becomes difficult to select the desired tab.

https://www.youtube.com/watch?v=fJFNaOJ7Sn4

However, this is not the case in Safari. You can watch the videos.

https://www.youtube.com/watch?v=EtTRaFvDqDk

Is there a setting that can prevent tabs from sliding?

Asked by Mehmet 1 week ago

Last reply by Mehmet 6 days ago

remove e-mail account

Just saying thank you. I wanted to remove a work e-mail account and I found the answer. I'll be back if there are any glitches. Thanks for all you do!

Asked by silvap 5 days ago

Credit card saving does not work

When entering credit card info in a web form, Firefox will pop up a dialog asking if I'd like to save the card info. If I click yes, the dialog closes but the info is not… (read more)

When entering credit card info in a web form, Firefox will pop up a dialog asking if I'd like to save the card info. If I click yes, the dialog closes but the info is not saved. If I go into settings where one can view the saved cards and enter the info to save a new one, I can enter one but again it does not actually save. There is no error, it just doesn't save. Tailing journalctl shows no errors, and launching Firefox from a console and watching the output doesn't show any error either.

It's been this way over several updates over the course of a few months (as long as I've been using Firefox on this computer).

Asked by Eric S 1 week ago

Last reply by Eric S 10 hours ago

Primary account email required for reset + This email was already verified by another user

Hey Mozilla team, I can't reset password for an account, as I get error: "Primary account email required for reset". Also, I can't add that email as secondary, as I get e… (read more)

Hey Mozilla team,

I can't reset password for an account, as I get error: "Primary account email required for reset". Also, I can't add that email as secondary, as I get error: "This email was already verified by another user".

Issue 1: I have 2 email addresses that I use, Yahoo and Gmail, and I started migrating all accounts from Yahoo to Gmail. I forgot if I had any Mozilla account, so I tried to reset the password on both accounts: - on Yahoo I was able to do so - on Gmail I cannot, receiving this error: "Primary account email required for reset". Problem is I don't remember what other email address I might have used as primary. Furthermore, if I had lost access to my primary email, shouldn't I been able to reset the password using the secondary email? This should be the whole logic behind backup email address.

Issue 2: As I want to stop using the Yahoo email address, in the account where I managed to login with Yahoo email, I tried adding the Gmail email as secondary email, in order to make it the primary one. But when I try to do that, I receive this error: "This email was already verified by another user". So I was thinking on logging in that account where I used my Gmail as secondary email, but I can't do that unfortunately, as described at Issue 1.

So, do you have any thoughts? My main objective is to have an Mozilla account using my Gmail email address as my primary one. I don't have any data to sync/recover, so I am ok with a solution based on deleting both accounts, and creating one using my Gmail email address.

Thank you very much! Victor

Asked by yoyofellow 6 days ago

PDF with form fields are displayed blank on print

The fields are displayed correctly when viewing the PDF, but when I try to print, the fields are blank on preview and also on the actual print. The PDF works as expected … (read more)

The fields are displayed correctly when viewing the PDF, but when I try to print, the fields are blank on preview and also on the actual print. The PDF works as expected when using Edge and Chrome.

Asked by Tamtam98 4 days ago

When I run Firefox and use YoutubeTV I get slowness from internet.

Hi, When I run Firefox and use YoutubeTV I get slowness from internet. When I run YoutubeTV on Edge no problems. I have tried running it on Firefox in safe mode and with… (read more)

Hi, When I run Firefox and use YoutubeTV I get slowness from internet. When I run YoutubeTV on Edge no problems. I have tried running it on Firefox in safe mode and with Bitdefender disabled still have issue. Please see attached screen shots. The delays of up to 3 seconds cause browser slowness when I try to browse to get details of something I am watching like on IMBD etc. I have been a long time user of Firefox and really don't like having to use Edge as my YoutubeTV browser.

Firefox Version 94.0.2

Edition Windows 10 Pro Version 21H2 Installed on ‎8/‎21/‎2021 OS build 19044.1387 Experience Windows Feature Experience Pack 120.2212.3920.0

I can send you HWinfo64 report if you need it.

Asked by sotackd 3 days ago

PDF access

I cannot find any way to report problems, this seems to be the only way. When I try to open any PDF file, I have to Browse to find my pdf viewer (Flexipdf 2022). I do th… (read more)

I cannot find any way to report problems, this seems to be the only way. When I try to open any PDF file, I have to Browse to find my pdf viewer (Flexipdf 2022). I do that and also check your "Do this automatically" option. Every time I try to open a pdf after that I still have to go through all the same Browse steps. I also set up Flexipdf 2022 in the Applications section of General Settings (Portable Document Format (PDF) (application/pdf)) and it is just deleted or never saved. The next time I look or try to use it, it’s gone. This is obviously a bug in your system, please correct. Thank You.

Asked by DLD 2 weeks ago

Last reply by DLD 16 hours ago

"From" address chooses incorrect email account

I have several e-mail accounts. When I compose a message by clicking on an e-mail link in a message sent to account #2, it's giving me account #1 as the "From" address. C… (read more)

I have several e-mail accounts. When I compose a message by clicking on an e-mail link in a message sent to account #2, it's giving me account #1 as the "From" address. Can I change this to whatever account I'm clicking from?

Asked by yuvaltaylor1 6 days ago

Thunderbird

First, you have put a lot of work in developing Thunderbird and it works like others don't, Thanks. And yes, I have donated. Now to my situation, Thunderbird updated?? an… (read more)

First, you have put a lot of work in developing Thunderbird and it works like others don't, Thanks. And yes, I have donated.

Now to my situation, Thunderbird updated?? and now I have 1,000's of old emails in my mail boxes and my "Sent" copies of of emails are gone...Can anything be done to get these back?

As far as the 1,000's of old email, I assume I'll have to weed them out. ;-(

Don't know when, but it happened within the last few days.

Not much to see as far as a screenshot but can send one if needed.

Regards,

Bob Miller miller.485@sbcglobal.net

Asked by miller.485 4 days ago

delete virtual saves searches in Thunderbird

ubuntu 21.10. mate 1.26.0 Thunderbird 91.3.1 64 bit I accidentally created a saved search on my "sent" folder. I've spent hours searching for how to removed this saved… (read more)

ubuntu 21.10. mate 1.26.0 Thunderbird 91.3.1 64 bit

I accidentally created a saved search on my "sent" folder. I've spent hours searching for how to removed this saved search and get my "sent" folder back. I give up. Please help

Thanks, John

Asked by neonjohn 5 days ago

Last reply by neonjohn 4 days ago

Recovering emails of old hard drive

Hi there, I'd like some help recovering emails from old Mozilla Thunderbird profiles. I have removed my mum's old HDD and installed a new HDD in her PC. I need to get her… (read more)

Hi there,

I'd like some help recovering emails from old Mozilla Thunderbird profiles.

I have removed my mum's old HDD and installed a new HDD in her PC. I need to get her emails off of the old hard drive, as her email server only holds emails for 1 month.

Can anyone help with 'importing' the old profile and emails in to a new Thunderbird?

Thanks,

Mitch

Asked by mitchwalker90 6 days ago

BT account problem

Very stupidly I accidentally deleted my recent @btinternet account which had been working fine (I was tidying up old accounts no longer needed). After trying to add it ba… (read more)

Very stupidly I accidentally deleted my recent @btinternet account which had been working fine (I was tidying up old accounts no longer needed). After trying to add it back again I keep getting requests for password to sign in at all stages, even when opening up Tbird. This always results in the message 'login to server mail.btinternet.com failed. I have not (ever) changed my BT password. I can access BT webmail. I have added the BT account (IMAP) both automatically and then manually - same result. All this happened a few days ago and following all the posts on here I have waited patiently as recommended. However, I feel that this may be a problem other than BT server issue as it happened after I deleted the original account. Looking around I notice that the Local Directory for Message storage has two folders for mail.btinternet.com but that's the only thing I can see that may be wrong?

Asked by jenny39 4 days ago

Last reply by jenny39 3 days ago