All Products Support Forum

using ver 117.0.1 on LinuxMint 21.2 all website and search engines work well, only can't use DuckDuckGo, get error message: "Firefox has detected that the server is redirecting the request for this address in a way that will never complete

Please help

I use a Macbook Pro and my email is from POP1and1. There is no download remote option Emails arrive with missing data - text and links are missing, making the email meaningless. Emails arrive without link items

I have tried to install a previous version (which was perfect) but your system insists on giving me the latest version - a typical Google trick!

Not a situation I can live with. After 20 years I need another provider!

For the past few weeks, I've been having a problem with Thunderbird's buttons. When I have an email open, I can usually click the "delete" or "junk" button to send it where it needs to go, and the next email will automatically appear. But recently, those buttons only work once: if I click "delete" or "junk" on the second email that comes up, nothing happens. I have to close that email and delete or junk it from the Inbox. Am I the only person having this problem? I tried deleting the Trash files in the profile, but that didn't help.

I think it's about 20 years that I've been using Thunderbird. It is still the best email client i.m.o. But what still hasn't changed is the search. I find the search anything but good. I would like to have a quick filter field where ALL messages can be filtered (searched).

I have been using Mailstore Home to search messages in Thunderbird for years.

A solution would already be if "show results as list" would be the default after search. I was hoping that would be possible in Supernova but nothing has changed regarding searching. Is there a way to make "Show results as list" as the default in TB 115?

I have been using the Walgreens web site to manage my many prescriptions without problems. Now, most of the Walgreens web site still works but the two menu options that need to display my personal prescription details fail with the display "Sorry, an unexpected error occurred. Please try again later." I initially thought that a Walgreens update might be in progress so just waited. Walgreens support gave me the same answer that there was probably web site maintenance in progress. After 4 days of the same problem and answer, I ported enough information to login in to Walgreens with the Microsoft Edge browser and access to my prescription information worked without a problem. I believe this problem with Firefox started around the time I updated to 117.0.1 but I might not have this perfectly correct. I was just notified to update to 118.0 and did so. Firefox access still fails and Edge access still works. Thanks for any help you can provide. Windows 10

Watching videos on Twitter/X doesn't seem to work too well on Firefox. I don't have an account, but I sometimes have to watch a clip on the site. The problem is that you cannot skip the video i.e. you cannot move the dot that shows where you are on the video; you have to watch it from the start, till the end. You cannot also change the volume, apart from clicking on the "mute", so technically here you have the options of full sound and no sound. Twitter has always worked perfectly on the Microsoft Edge that came with the Windows on this desktop PC (bought in fall 2020).

Hi,

I need Proxy settings to use some of the company's applications. Until yesterday, I was able to set them and change them at will. Today, the browser disabled this ability, so I can't use some applications. The fields are grayed out and I can't change them (screen attached). What could be the problem and how to change it as soon as possible? I am not familiar with technical issues, so please give me very simple answers that I will understand and take as little time as possible.

How do I stop Thunderbird from sending emails from legitimate senders directly to Trash? I have dragged them back to the Inbox, only to see Thunderbird kick them back to Trash.

Hello,

I have not been able to send or receive emails for the past 4 days using Thunderbird.

Before I went on vacation on Friday 22nd September 2023, I was able to send and receive my emails on my wendyp@wn.com.au address using Thunderbird on my computer. Since I got back on Monday (25th) I have not been able to send or receive any emails. Nothing has been changed in the Thunderbird settings.

At first, I thought Thunderbird might need to be updates. I did an update, to no avail. Current Thunderbird version is 115.2.3 (64bit). My computer is running Windows 10.

I use Bitdefender for protection and I turned off the virus and firewall to see if that helped, but it didn't.

I don't believe it is my actual webmail server, as I have been able to get my wendyp emails through my Android phone and by logging into my webmail account. I have also been able to send emails, with no issues using this method as well.

The strange thing is, I have another email address (page3@westnet.com.au) on the same Thunderbird program on my computer, and that one is having no problems whatsoever. Again, both settings have not been touched in the past few days.

Please find attached screen shots of the alerts from my wendyp@wn.com.au account.

The first attachment is when I try to request new emails from the server on Thunderbird.

The second attachment is when I try to send an email using Thunderbird.

The third attachment are my wendyp@wn.com.au email settings, which I have not changed at all.

I hope to hear from you soon, so this can be rectified.

Thank you - Wendy Page

Installed new email account in thunderbird, closed old email account, but can't delete old email as delete button is greyed out. Keep getting many popups to login to old email or create new password which must be closed to keep using thunderbird. All saved emails have been moved from old account to new

Today when I opened Thunderbird it upgraded to the new version, 115.3.0 (32-bit). I noticed a serious bug in the compose window. When I resize the window to about 1/4 of the width of the screen (which enables me to see other windows at the same time as writing) the text I write continues off the window on the right, and the vertical scrollbar is also off-screen. If I increase the width of the compose window to about 2/5 of the screen the end of each line reappears and the vertical scrollbar becomes visible.

Please fix this bug in an update.

I run Windows 10, if that is important.

Adam Cotton.

When I try to print e mails from Thunderbird on some occasions the only option I get when I press Print is to Save as PDF. If I restart the Print Spooler in Windows 11 it then gives me the Print Options in the dialogue box. It seems as if Thunderbird is causing the Print Spooler to stop. All other functions for documents and spreadshets, PDF documents print fine

I am trying to re-establish one of my email accounts in Thunderbird using a new OS (fresh install for both OS and Thunderbird). Auto settings work just fine until it gets to verifying my password where it fails. This is a password that was used for a previous account in Thunderbird on my previous OS where it worked without issue. I can go to my provider and log in using this password without issue. I have not yet tried changing the password as I can't rationalize why that should matter. Actually, I logged onto this site using that password. So, I know it works.

Hi,

I am a longtime Thunderbird user. I have 3 email accounts that I check via Thunderbird. I am having issues on just one of those accounts since the 115 Supernova update. I see the message "checking inbox for new messages" but they are not downloading. I have ATT email through Yahoo, and I can log into Yahoo Mail (webmail) and see the messages there ... they suddenly are just not downloading to Thunderbird.

I have tried:

compacting folders Thunderbird safe mode Windows safe mode with networking turning my antivirus off temporarily moving all emails in that account Inbox to a backup folder

I'm frustrated and need to download mail - can you please help me?! Thanks!

Thunderbird will not let me edit emails in the All Mail group. An error box opened up stating "The current operation on All Mail did not succeed." All I want to do is mark all the messages as Read. Any assistance would be appreciated.

I have an att/yahoo email account. I have used thunderbird to access the email for quite some time (years). However recently (since September 20, 2023) i only get the message "no messages to download" after a long wait. The log on process seems to work fine. I have tried everything I can think of and everything I find suggested on line, but the problem has not gone away. It appears this started at the same time as Thunderbird was updated to 115.3.0. I am using POP3 settings and leave email on server (indefinitely).

I am able to access and download new email with my Iphone. I am also able to access and download new email using a browser and the yahoo email interface.

Any ideas? I've waited for the problem to fix itself for 9 days, but no luck.

I have an imap server (provider is LaPoste...) whose system folders are under INBOX/ (OUTBOX, JUNK, DRAFT, QUARANTAINE) instead of being at the root.

I have multiple TB clients, but the main one stores every sent mail in a local "Sent" folder while other mobile clients (other TB or smartphone native) leave them online in the default system places INBOX/OUTBOX. On the main TB client, I have configured unified folders to look for imap's INBOX/OUTBOX and the local "Sent" folders.

As expected, the "Sent" unified folder has a "Local Folder" subfolder which point to the local "Sent" folder but there is no other subfolder for that "LaPoste" account. Still, all INBOX/OUTBOX messages are directly under the root of the "Sent" unified folder.

Then this is where it becomes very confusing: what is being displayed under the unified "Inbox" and the folder for that LaPoste account changes kind of randomly after a TB restarts and during its's runtime., with 2 main cases:

1- The unified "InBox/LaPoste" folder shows OUTBOX, DRAFT, QUARANTAINE subfolders. They are populated with what's expected there but in that case, the "LaPoste" folder in the unified view is missing. I confirm that in the unified InBox properties, OUTBOX, DRAFT and QUARANTAINE of LaPoste are **not** checked

2- The unified "InBox/LaPoste" folder has no subfolder and in that case there is a "LaPoste" root folder in unified view with underneath OUTBOX, DRAFT, QUARANTAINE.

3- The unified "InBox" folder has no subfolder "LaPoste" but the messages from that account are still visible in unified "InBox". Then there is in unified view a "LaPoste" subfolder that will contain "OUTBOX", but not "INBOX"

I have **never** seen a "LaPoste" subfolder under the unified "Sent" folder.

If I use any other provider (say outlook) with a root folder structure that has a "Sent" folder and I do exactly as above, then this works as expected:

- Under the unified "Sent" there is an "<outlook_account>" folder where I can see the messages still in the imap boxes. There is also still the "Local Folder" subfolder that points to the local "Sent" folder where I can see messages sent from the main client. - The unified view for "<outlook_account>" displays all remaining folders that have not been "allocated" to a unified folder for that account.

NB: I had opened another question that was around the same topic but with a poor description, so I closed it, sorry about that.

Receive but cannot send email after auto-upgrade to 15.2.2, then 15.2.3

Looked for help on-line, set Primary password for Hotmail account, closed, reopened, still could not send.

[Mac's 'Mail' receives and sends emails on this same computer.]

Thank you, al