All Products Support Forum

For the last few days Firefox has been having loading problems. Most of the time (95%) Firefox only opens a white screen. I do not get the Pocket Home Page, if I type a URL in it simply tries to load it but nothing ever loads. If I try to type in "about:profiles" nothing happens. Occasionally a link will load. Although then if I try navigating else where it doesn't load. Firefox is up to date, that was the first thing I checked. I refreshed Firefox yesterday and that seemed to work, although today it was back to not loading. I uninstalled and reinstalled today. I tried refreshing after installing, setting up a new profile and nothing works. I can navigate the web on Chrome and get e-mail through Outlook just fine. I've scanned my computer with Webroot and found nothing. I can not get anything to load from navigating with navigation bar. I tried typing in "about:support" and it didn't load. I can go to the Help menu and select "more troubleshooting options" and then The Troubleshooting info loads.

Can anybody help me figure this mystery out?

Google has announced that after May 30, 2022 third-party apps that log into google with account name and password (which I assume includes Thunderbird) will no longer be able to do so, as they will enable 2-step verification. I currently and for years have used Thunderbird to pick up my mail from 5 accounts, 3 of which are gmail accounts. Will I be able to continue using Thunderbird after May 30, 2022? I have been unsuccessful getting any helpful information from google itself. They don't have a list of "trusted" third party apps that will continue to work with them. Anything people know about this will be helpful to me and appreciated. Thanks.

Hi,

I would like the history from a specific date: 22/08/2020 (AEST).

I can see the "most recent history" but there is no date attached.

Could I please have a time stamped list all the websites that I visited on the 22nd to the 23rd of August, 2020?

Kind regards, Kade

Something happened to the Firefox browser (Windows 10) that caused a file named "old firefox data" to appear on my desktop. My passwords, bookmarks and other data have disappeared in the browser. How do I restore them?

Goodmorning All in MOZILLA Support.

i was writing the same help message few days back but not received a reply and for this i write again.

I'm using on my Apple MacBookPro Thunderbird Thunderbird 78.14.0 (64 bit) and i'm having problem for the setting of my new company email that, as said in the subject of this email, is in office365 outlook.

Cause i need to store all the communications interesting my activity even after my consulting will expire and this for obvious question of confidentiality, i ask You All gently an help in manner to resolve the problem and finalize the setting on my laptop.

Thank You All so much in advance to have care of my humble request.

Vincenzo

For weeks, I have been searching everywhere for a definitive method for transferring my Thunderbird 91.8.1 profile to a new PC. There are lots of posts mainly covering windows applications and older versions of Thunderbird. One reoccurring problem seems to be that some installations have 2 profiles. Some have a profile with just a xxxxxxxx.default profile and others have a xxxxxxxx.default-release and a xxxxxxxx.default profile. It would appear that if you have the 2 profiles then the .default-release would be the one you would use for transferring to a new PC. I was wondering if some one could lead me to a current definitive procedure, for transferring a Linux based Thunderbird 91.8.1 profile, from one PC to new Linux PC . What to do if you have the 2 profiles? Can you just delete the yyyyyyyy.default profile?

Perhaps some one could comment on the following procedure that I have cobbled together from the myriad of posts that I have read.

THIS IS MY VERSION (UNPROVEN) Transfer Thunderbird (91.8.1) profile to new PC [v_4]

On your SOURCE computer [Linux Mint Cinnamon 20.3]

       1. Connect a device for data transfer, either a USB flash drive, or a USB SSD/HDD drive. 

       2. Open the Home directory and click the “View tab” then check the box “Show Hidden Files”.

       3. You should find a directory called .thunderbird. 

       4. Open .thunderbird and look for the folder, xxxxxxxx.default-release. Note; the x represents a string of 8 random alpha/numerical text. 

       5. Right-click on the xxxxxxxx.default-release folder and select Copy.

       6.  Paste a copy of xxxxxxxx.default-release to your transfer device. Remove it safely from the source computer when done. 

       7. Uncheck the “Show Hidden Files” tab that you checked in step 2.

Note: a) These steps can also be used to create a backup of your Thunderbird profile folder.

         b) In step 4, you may not find a default-release folder. You may see a xxxxxxxx.default or  
             both. Choose the one that is active.

On your DESTINATION computer [Linux Mint Cinnamon 20.3]

       1. Open thunderbird and then close it. A new profile will be created yyyyyyyy.default-release, or .yyyyyyyy.default.

       2. Locate and open the backed-up profile folder, xxxxxxxx.default-release.

       3. Select all of the folder contents and choose Copy. 

       4. Locate and open the new profile folder,  yyyyyyyy.default-release.

       5. Paste the contents of the backed up profile folder into the new profile folder. Choose to overwrite existing files of the same name. 

       6. Start Thunderbird.

When receiving the following messages when accessing a specific URL.

Warning: Potential Security Risk Ahead Firefox detected a potential security threat and did not continue to xyz. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

Then clicking on the Advanced... button at the bottom of the popup window.

And then clicking on the Accept the Risk and Continue button.

My question is does Firefox make any changes to Internet Options or anywhere else, including within Firefox to change configurations of any type when the Accept the Risk and Continue button is clicked on?

Thank you!

I haven't used this laptop (Win10) in a few days, but FFox just updated to 103.0.2 and the icon in the taskbar is no longer there. It's a "blank page" looking thing. Wow. After years of having FFox in my taskbar, I'm surprised by how disorienting this is. LOL.

I unpinned from the taskbar, and the icon appeared for a half second before it went away. Re-pinned, and the blank page icon is back. Creating a shortcut for the desktop works just fine, but I'm used to the taskbar.

Obviously, I can deal with this, but I thought y'all should know that this broke in the last update. At least, for me, it did.

Thanks,

 -- Lucy

Hi Guys,

For a couple of weeks now, and since the last update (102.0.1 64-bit), my Firefox displays odd characters in some pages and in all emails.

This issue doesn't happen in safari or Chrome.

I've cleared all cookies, and browsing data multiple times and re-installed Firefox and the issue comes back every time.

See attached a couple of samples

Thunderbird is supposed to support the syncing of address book to google contacts. but the upgrade to version 91 does not do this. there must be some way of initiating the setup process on an existing installation to enable the required connectivity?

I would like to be able to open my browser extension directly from the desktop instead of clicking through a multitude of menus. But attempting to open it: The protocol "moz-extension" does not have a registered program.

How do i assign Firefox to open "moz-extension" files?

Hi Fiends!

Is there a way to tell thunderbird to save to my local PC EVERY email that I send and receive? (Gmail) as well as having Gmail store it in the cloud?

And if so, where is the location of this storage?

Thank you!

Susan

Greetings. I have scoured the web and read all the community posts on this robot head, under remote control, and orange stripes in the address bar problem that so many people seem to be having. There are a few answers, but almost all of them use very technical terms that are way above my head and not defined. None of them provide a sequence of steps to fix the problem that a browser novice might be able to follow. Surely there must be a way to fix this or to explain to frustrated users why it is there and not removable. None of my other Firefox browsers have this on other machines.

Is there a series of steps to solve the problem? That would be so helpful especially without undefined terms. Thanks so much. This type of answer will help so many frustrated users (me included of course) :)

I am having the identical problem as this person was.

https://support.mozilla.org/hsb/questions/1370443

I'm using Windows 11, Firefox 106.0.3. I have already selected "always ask." I do not see any way I can change the thing that says "Downloads." I see that there is a suggested fix, and I also see that an apparently knowledgeable person has advised against using that fix.

This is very basic browser functionality, and being unable to save to particular folders adversely affects my productivity. Is this issue being dealt with? What problems can I expect to occur in the future if I make the suggested fix?

Thanks in advance.

Hello!

I used to be able to open a file (with a program) without it being saved. Ever since 98.0, the "open" option saves the file regardless. I even had to find a work around to get the "What should Firefox do with this file?" prompt.

Is this no longer possible?

Thanks.

I just installed Firefox to my laptop and noticed that Japanese characters are not working. I tried to change the language from english to japanese because I thought it would install the characters but didn't work and rolled back to english. I need to read japanese texts in webpages.... I also checked text decoding from settings > more > text decoding. Unicode is selected and I cannot change to anything else, it is unselectible. What should I do to be able to use the browser properly?

I'm having a problem with playing videos on websites. When I click the expand to full screen button about half the time the full screen video comes up for half a second and then the window shrinks down to a small square on the bottom right-hand corner of my screen. Sort of like when the youtube app minimizes a video. This window is unclickable and also everything at or below it in android is unclickable while it's there. If I click the window button on android and swipe the firefox app up to close it and restart it, Firefox doesn't even close and I can still hear sound from the video. I have to select on the Firefox app again which will restore the full window and then click the full screen button one more time and it will work. This issue is happening on every website I play video on on the Firefox app and it is extremely irritating. I'm about ready to switch to another app if this can't be solved, but Firefox is the only browser that allows ublock origin so I don't want to do that. Can anyone help?

Since the last update to Firefox I have not been able to print using the system dialog. Only the new Firefox print screen comes up. How can I return to system printing dialog?

Also the ability to set print quality in the Firefox print screen does not exist. I can do copies, black or color, duplex printing, etc but not set the print quality like draft, text, photo, etc.

I also have many forms I've setup for printing and I can't access these.

Thanks, Pat