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Account Recovery

I am trying to login with my personal email account, but it is saying that it is not the primary email on that account. I have no idea what another email would be that I … (read more)

I am trying to login with my personal email account, but it is saying that it is not the primary email on that account. I have no idea what another email would be that I used for that account. Is there any way that I can reset this so I can use my primary email as an email for a firefox account? I do not care if I have to reset and start from scratch as I do not (yet) have any paid Mozilla services on the account.

I am now contacting support directly via email but do not know how to delete this thread.

Asked by devonf 1 week ago

Last reply by Dropa 1 week ago

  • Solved

Reader View icon missing.

READER VIEW icon is missing from the toolbar, and ENTER READER MODE is missing from the VIEW menu, even on sites/pages where it is enabled on my other computer. Firefox v… (read more)

READER VIEW icon is missing from the toolbar, and ENTER READER MODE is missing from the VIEW menu, even on sites/pages where it is enabled on my other computer. Firefox version 104.02

Asked by rob.riley 2 weeks ago

Answered by cor-el 2 weeks ago

  • Solved

Print popup window ghosted except for Format field

I'm on FF Beta v105.0b6, and a recent upgrade (I'm guessing from 104 to 105) has caused popup windows to be ghosted when saving files, leaving only the file selector fiel… (read more)

I'm on FF Beta v105.0b6, and a recent upgrade (I'm guessing from 104 to 105) has caused popup windows to be ghosted when saving files, leaving only the file selector field visible and floating above the main window, often indistinguishable from the text below it. I've been able to work around this by temporarily jumping to another screen or window and then back to find the complete popup window magically revealed.

I've attached two clips from windows a see after clicking Download link on the https://www.mozilla.org/en-US/firefox/new/ page. This ghost behavior also happens on pages where I right-click context to "save as" or click download link for TXT, PDF, PKG or other types of files.

This doesn't seem to be a popup blocking issue, since my FF is not configured to block these specific sites and the popup is minimally visible. Also, the temporary workaround of simply switching my view away and back points more to a page rendering issue.

I'd appreciate any ideas on resolving or preventing this behavior. If these clues point to a bug, I hope they help resolve the issue.

Thanks for any suggestions!

Asked by Focksee 3 weeks ago

Answered by Focksee 1 week ago

  • Solved

Email Font Color

I recently had an update to T-Bird. Now, all of my incoming and outgoing emails are in black font. I prefer the blue font which I had prior to the update. I have gone int… (read more)

I recently had an update to T-Bird. Now, all of my incoming and outgoing emails are in black font. I prefer the blue font which I had prior to the update. I have gone into Account Settings, Settings, and Tools to try and rectify the problem. All of my font settings are set to blue but all emails, incoming and outgoing have the black font. Please help!

Thank you! viggy

Asked by viggy1121 1 week ago

Answered by david 1 week ago

  • Solved

How to Trim URL in URL Bar

The URL in the URL bar is trimmed. I went to about:config and disabled "browser.urlbar.trimURLs", but it still did not work after I restarted Firefox. (see images) Firefo… (read more)

The URL in the URL bar is trimmed. I went to about:config and disabled "browser.urlbar.trimURLs", but it still did not work after I restarted Firefox. (see images)

Firefox version: 105.0 (on beta update channel)

I later then found out that there is a lot of unused space on the right. (see https://1drv.ms/v/s!Ag9_47ED3j7sgsZhkB02k7gI3lavyg) How do I remove / make use of the space on the right of the URL bar? How do I turn off the trimming of the URL?

Any help is appreciated!

Asked by Ming Hong 1 week ago

Answered by Ming Hong 1 week ago

  • Solved

SMTP Issues With Emails Not Being Sent Out For New Accounts Created In Thunderbird But Existing Accounts In Thunderbird Send Out Emails

Hi everyone. New to the community but not to Thunderbird which I've enjoyed for many years. I have Thunderbird for Windows 91.13.0 (32-bit) on a Windows 10 computer. A st… (read more)

Hi everyone.

New to the community but not to Thunderbird which I've enjoyed for many years.

I have Thunderbird for Windows 91.13.0 (32-bit) on a Windows 10 computer.

A strange issue is happening when sending out messages for new accounts set up in Thunderbird.

For new accounts set up in Thunderbird, messages are not sent out. Instead, the following error message is displayed:

Sending of the message failed. An error occurred while sending mail. The mail server responded: Authentication rejected. Please verify that your email address is correct in your account settings and try again.

Here's the odd thing. E-mail accounts previously set up in Thunderbird using the same e-mail server work without any problems.

I removed one of the accounts that was working and re-created it today and now experience the same error listed above. I have tried creating accounts without security and same issue.

So to recap, on the same computer using the Windows version of Thunderbird 91.13.0 (32-bit) does not send out emails for accounts created today. Accounts on the same e-mail serve created before today send out e-mail.

I have also tried on a different Windows computer which is using the 64-bit version of Thunderbird 91.13.0 and experience the same issue.

Any and all help is appreciated.

Thanks.

Jeffrey

Asked by jeffrey13iap 1 week ago

Answered by jeffrey13iap 1 week ago

  • Solved

My Thunderbird has disappeared from the task bar

My Thunderbird icon has disappeared from the task bar, where I go to use it several times daily. I tried R click on taskbar, taskbar settings, notification area, select … (read more)

My Thunderbird icon has disappeared from the task bar, where I go to use it several times daily. I tried R click on taskbar, taskbar settings, notification area, select which icons appear on taskbar, and turned Thunderbird to on, but it didn't work. It's maddening, because if I go to the program list and right click it shows "remove Thunderbird from taskbar" which indicates that according to Windows 10, the Thunderbird icon is on my taskbar already. Problem is I don't see it. Driving me crazy. Hope some knowledgeable person will take pity on a 77 year old who's been diagnosed with three different cancers in the last year. Thank you for any assistance.

Asked by Homedinger 1 week ago

Answered by Homedinger 1 week ago

  • Solved

https://www.washingtonpost.com/ loading issue on firefox

When I open https://www.washingtonpost.com/ it loads but after a few seconds it goes blank. This started a few days ago and only happens on firefox. … (read more)

When I open https://www.washingtonpost.com/ it loads but after a few seconds it goes blank. This started a few days ago and only happens on firefox.

Asked by TVLoC 5 months ago

Answered by FredMcD 5 months ago

  • Solved

primary email account

Need to change the primary email account when sending emails. We have quite a few email accounts but, generally only 1 is used to send/reply to emails on. Currently defau… (read more)

Need to change the primary email account when sending emails.

We have quite a few email accounts but, generally only 1 is used to send/reply to emails on.

Currently defaulting on send to account1@xxx.co.uk and need it to default to account2@xxx.co.uk.

cheers ade

Asked by tilleyben7 1 week ago

Answered by david 1 week ago

  • Solved

Move local folders from SSD to hard drive on same computer

I have a small SSD and a larger hard drive on my Win 10 computer. My SSd is running out of space, so I want to move my local folders to my hard drive. I want to leave T… (read more)

I have a small SSD and a larger hard drive on my Win 10 computer. My SSd is running out of space, so I want to move my local folders to my hard drive. I want to leave Thunderbird on my SSD. Can I do this without changing my profile? I'm not a tech person, but I do know a little. How can I make this work? Thanks.

Asked by jlh01 1 week ago

Answered by david 1 week ago

  • Solved

suddenly can't send email

I am trying to send email via TB running my gmail account. I checked the server settings (unchanged), I tried two different ISPs (Verizon and T-mobile) and all of my gmai… (read more)

I am trying to send email via TB running my gmail account. I checked the server settings (unchanged), I tried two different ISPs (Verizon and T-mobile) and all of my gmail accounts. They all use the same outgoing server. I get no error message, but the "send" tab is grayed out.

I am running TB 102.2.2 (64-bit) on a macbook pro running macOS Monterey 12.5.1. I have had no problems with this setup until today.

Attaching outgoing server settings and picture of grayed-out tab

Asked by sunolen 1 week ago

Answered by sunolen 1 week ago

  • Solved

Missing emails from unified inbox

2 questions actually - First: My unified email inbox is missing all emails from a period of time yesterday (9/2/22) and is still not populating properly. The emails do … (read more)

2 questions actually -

First: My unified email inbox is missing all emails from a period of time yesterday (9/2/22) and is still not populating properly. The emails do exist in the individual accounts (have 3) but aren't making it to the unified box. Tried troubleshooting it myself, going into troubleshoot mode, looking for error messages (none). But honestly I don't have a clue and am not sure where to look. Windooze 10 with up to date drivers, Tbird 102.2.1 (32-bit).

Second: While looking up the Tbird version to copy and paste here, I noticed it says 32 bit. I've always had 64 bit and wonder if it went to 32 bit during an automatic update. Does it matter if it's 32 bit, and if yes, how do I go back to 64 bit without losing emails?

Thanks in advance!

Asked by w2dsx 3 weeks ago

Answered by w2dsx 2 weeks ago

  • Solved

Spacing of Lines in Emails

Look at the 4 images I've uploaded. These are example of what I am seeing in some of my email. I was having a problem with fonts now being large enough or dark enough to… (read more)

Look at the 4 images I've uploaded. These are example of what I am seeing in some of my email.

I was having a problem with fonts now being large enough or dark enough to easily read. At first I started to change the font setting in Windows and then tried changed in Thunderbird's setting. Originally I was having a lot of problem with my computer not showing on my monitor correctly. Finally bought a new computer and installed Thunderbird on it by pasting in a backup from my old computer using the instruction found here.

So I am guessing that some of the settings I was changing in Thunderbird are now part of this new install. It turns out the originally problem was a bid VGA card and the new computer solved the issue as far as how Windows 10 displays text.

However I am still seeing the same problems in Thunderbird. I thought I reset the setting to default, but maybe I missed something. When I started see some email where the lines overlapped I found controls under the VIEW/MESSAGE BODY AS.... I didn't notice those setting before and was playing with fonts and sizes in the SETTINGS area under TOOLS. So part of this issue may still be an improper setting if those setting carry over when you move Thunderbird from one computer to another.

In any case, how can I get my email to look correct on the screen. When the text is unreadable like in the jpg labed HDML ON I find that changing it to read as text makes it readable, but then other emails look better when I turn HDML back on.

I never had this problem before the old computer started giving me a problem and I changed some of the SETTINGS in Thunderbird. So how can I check to make sure all my setting in Thunderbird are back to the default setting or whatever would be proper for reading email that shows graphics when they arrive with graphics.

Right now I have to keep switching back and forth in the VIEW MESSAGE BODY AS .

Thanks for your help.

Fred

Asked by FredBerney 3 weeks ago

Answered by david 3 weeks ago

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Having trouble setting up add-on (Google Translator)

Locking this thread.Please continue here: [/questions/1389406] How to I create an icon at top right for ADD-ON "Google Translator"???? … (read more)

Locking this thread.
Please continue here: [/questions/1389406]
How to I create an icon at top right for ADD-ON "Google Translator"????

Asked by carolinebotsford 2 weeks ago

Last reply by Dropa 2 weeks ago

  • Solved

Media player issue

My FireFox media player was working fine this morning. Now it will not play the mp3 files I need to play for my work. Also, there's no sound on YouTube when I use FireFox… (read more)

My FireFox media player was working fine this morning. Now it will not play the mp3 files I need to play for my work. Also, there's no sound on YouTube when I use FireFox. I have system sounds on my computer, and I have sounds on Google Chrome, but there are no sounds on FireFox. The media player will open with the mp3 files, but it does not move or play at all. I disabled my antivirus and it still won't work. So that is now fully back on. I uninstalled and reinstalled, restarted my computer, I have done so many things over the last 4 hours and nothing is working. There was a Windows update today that happened shortly before this problem occurred.

Asked by beezgram 2 weeks ago

Answered by beezgram 2 weeks ago

  • Solved
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We will never ask you to call or text a phone number or share personal information

We will never ask you to call or text a phone number or share personal information'bold text'We will never ask you to call or text a phone number or share personal inform… (read more)

We will never ask you to call or text a phone number or share personal information'bold text'We will never ask you to call or text a phone number or share personal information

Asked by ifeanyichristian1710 2 weeks ago

Answered by ifeanyichristian1710 2 weeks ago