Showing questions tagged: Show all questions
  • Solved

Can't send email - SMTP Error

Having used Thunderbird for many years, today I can't send mail, and recieved the attached message. My ISP offers an online mail option, and on that I CAN receive email, … (read more)

Having used Thunderbird for many years, today I can't send mail, and recieved the attached message.

My ISP offers an online mail option, and on that I CAN receive email, but I want to continue to use Thunderbird as I've used it for a long time, and have filed all of my archived emails.

Apparently, my SMTP settings are incorrect, but I've tried everything. I've also turned off my Norton Firewall and anti-virus, but still the same issue.

I can receive mail, but I just can't send.

SMTP settings also attached.

I am running Windows 10 and Thunderbird 68.11.0 32-bit.

Thanks.

Nigel

Asked by nckersh 2 months ago

Answered by EO4Wellness 2 months ago

Lockwise and multiple usernames

I subscribe to a number of separate "Things" hosted by a single company (silly example) http://stuffstuff.co.uk. My user name for each of the separate things is "mr-sill… (read more)

I subscribe to a number of separate "Things" hosted by a single company (silly example) http://stuffstuff.co.uk. My user name for each of the separate things is "mr-silly@silly.co.uk" and the only thing that differentiates them is that each "Thing" requires a different password.

Thing 1 Username: mr-silly@silly.co.uk Password: 1sillything Thing 2 Username: mr-silly@silly.co.uk Password: 2anothersillything Thing 3 Username: mr-silly@silly.co.uk Password: 3moresillything

and so on...

Unfortunately this Lockwise thing will not permit this to happen, presenting the following stupid message.

"An entry for http://stuffstuff.co.uk with that username already exists. Go to existing entry?"

How do I get around this Lockwise silliness?

The email address is required as the user name by the company.

Don't suggest having a different email address for each user name, that is not possible.

While the question maybe posed in a silly manner  :-) I am quite serious about the problem. Thanks Ax

Asked by arturox 1 week ago

  • Solved

Very disappointed in lack of transition from Thunderbird 68 to 78

My issue is the lack of a heads-up from Mozilla Thunderbird about the downside to upgrading (I use the term loosely) from 68 to 78. Where was the warning that the add-ons… (read more)

My issue is the lack of a heads-up from Mozilla Thunderbird about the downside to upgrading (I use the term loosely) from 68 to 78. Where was the warning that the add-ons I was using would not work (and now, months later that there are STILL NO UPDATES to v78-compatible add-ons). I was not aware that there were profile and database changes that would occur making for problems for lots of users.

The forum is full of comments about these points so I'm not going to belabor with further feedback but I would like to emphasize that Thunderbird may very well have signed it's own obsolesence warrant for failing to take its customers base real needs into account. Fortunately for me a roll-back to 68 was easy since I had just done a full image backup.

I'm not really looking for "help" or a solution to a particular problem. But, respectfully, WTH were you thinking?

Asked by webweweave 6 days ago

Answered by Toad-Hall 3 days ago

TB Version 78.4 Incompatible with Earthlink ISP EMail Servers or visa versa

Immediately after updating TB to Version 78.4 my email accounts with Earthlink and Comcast ISP's stopped functioning (incoming and outgoing). I have used TB for over 5 ye… (read more)

Immediately after updating TB to Version 78.4 my email accounts with Earthlink and Comcast ISP's stopped functioning (incoming and outgoing). I have used TB for over 5 years and been running IMAP on all my email accounts with previous versions of TB without any issues. After trying fixes found on support forums (i.e. changing config setting security.tls.version.min from 3 to 1) I was able to get my Comcast accounts working but not my Earthlink account (which is my primary account). After 1 1/2 hours with Earthlink Tech support, I was told I needed to reinstall TB with the previous version that worked. For me this is unacceptable. Why use a specific Email client if new versions do'nt work with my ISP's or I need to tweak config files. This should all be transparent to the user. Can anyone help me with fixing my problem. Thanks.

Asked by RDM 6 days ago

Last reply by macLMHJ 3 days ago

  • Solved

Thunderbird not opening

Thunderbird does not open. A fine 50cm line can be seen on the screen which can be moved around but not enlarged. New email notification still appears to be working but t… (read more)

Thunderbird does not open. A fine 50cm line can be seen on the screen which can be moved around but not enlarged. New email notification still appears to be working but there is no thunderbird interface to view the emails. Windows 8 computer.

Asked by wendysimes 3 days ago

Answered by sfhowes 3 days ago

Impossible to download any file with Firefox 82 android

When I try download any file, Firefox seems that begin to download but after few minutes, download fails. With other browsers I can download any file. Download button don… (read more)

When I try download any file, Firefox seems that begin to download but after few minutes, download fails. With other browsers I can download any file. Download button don't show any downloads. Seems that Firefox is preparing the download but never start.

Asked by pelosxolep 1 day ago

Last reply by pelosxolep 1 day ago

  • Solved

compare use of local folders to archiving

I am using TBird 68.7. I use IMAP and have set up numerous local folders where I store my emails. I move things from my Inbox to my local folders for storage, both to f… (read more)

I am using TBird 68.7. I use IMAP and have set up numerous local folders where I store my emails. I move things from my Inbox to my local folders for storage, both to free up the inbox, and so they aren't online where they can be hacked. How does this differ from setting of archives and a folder structure to store my emails? Do archives reside in a separate place on my HD so that the TBird profiles folder does not become as large. I have read all the archive articles and they describe how to do it (which I understand) but not why I would want to do it. Please advise.

Asked by eberger5 5 months ago

Answered by Stans 5 months ago

  • Solved

A chaque connexion je suis obligé de saisir les mots de passe de mes différentes adresses alors que j'ai bien coché la case "utiliser le gestionnaire"

Bonjour, A chaque connexion de Thunderbird, je suis obligé de ressaisir les mots de passe de mes différentes adresses + mot de passe principal alors que j'ai bien coché l… (read more)

Bonjour,

A chaque connexion de Thunderbird, je suis obligé de ressaisir les mots de passe de mes différentes adresses + mot de passe principal alors que j'ai bien coché la case "utiliser le gestionnaire de mot de passe" ...

J'ai tenté une désinstallation de Thunderbird et réinstallation mais cela n'a rien fait.

Je suis sous windows 10.

Merci de votre aide.

Asked by merlette 5 months ago

Answered by sfhowes 5 months ago

Problem with my fire fox browser

HI there I hope you can help me. when I type something on the search bar on the top this what I get ( please look at the attachment ) at the bottom of my page. It is ver… (read more)

HI there I hope you can help me. when I type something on the search bar on the top this what I get ( please look at the attachment ) at the bottom of my page. It is very annoying. I have to reinstall the Firefox 2time in safe mode and without and lastly restart my computer and it is not working, any idea? Please look at the attachment

Asked by ranaz123 5 months ago

Last reply by ranaz123 5 months ago

Cleaning up multiple accounts and retrieving lost folders after resetting Thunderbird

My Thunderbird account is in a bit of a mess and I need help to resolve the problem. It is on my iMac running Catalina OS15. History: Last week, after I changed my AT&… (read more)

My Thunderbird account is in a bit of a mess and I need help to resolve the problem. It is on my iMac running Catalina OS15. History: Last week, after I changed my AT&T/Yahoo email password, I had difficulty getting Thunderbird to accept the new password. I tried different server settings as well as creating a new profile and new accounts. Finally, AT&T support set up a security key, which allowed me to access my Thunderbird incoming email and to send outgoing email.

In setting up a new profile or account, I lost all of my saved folders. I was finally able to restore them from my Profile folder, but made mistakes during my attempts. I may have restored from the wrong Thunderbird folder, stored either in Documents or Library. Lots of extra system type files were imported as you can see in the first screen shot. I put them in the trash, but it won’t empty. The second screen shot shows the side bar with 3 different In/Out/Trash folders. Only one has my saved folders. Several hundred emails were downloaded from the server into the Inbox. However, the date range is only since the problem began, even in the Inbox above the saved folders. The third screen shot shows Tool/Account Settings which may show the extra local folder.

Lastly, I lost my other two identities that I had set up. I’m sorry this is long-winded, but hope the information helps someone to help me to clean up this mess.

Thanks, Delilah

Asked by DelilahR 5 months ago

Last reply by Toad-Hall 4 months ago

  • Solved

The Trash Can is missing on Thunderbird

1st, what exactly, by default, is put into the Trash folder? 2nd, What do I do to get the Trashcan (with settings and Icon) back, if it is removed somehow? 3rd, can I dir… (read more)

1st, what exactly, by default, is put into the Trash folder? 2nd, What do I do to get the Trashcan (with settings and Icon) back, if it is removed somehow? 3rd, can I direct my Spam, Junk and Deleted to the Trash Can, without using message filters?

I lost my Trash Icon, under one of my Email Accounts, and I created a Trash Folder but it is not what useful. Can someone explain where and/or how to restore the original Trash Can under any account? Thank you... Robert

Asked by robweir@telus.net 4 months ago

Answered by Matt 4 months ago

This is a draft message

When I receive e-mails, the messages appear with the following message "This is a draft message". When I attempt to answer that e-mail, a copy of my reply e-mail appears … (read more)

When I receive e-mails, the messages appear with the following message "This is a draft message". When I attempt to answer that e-mail, a copy of my reply e-mail appears in my inbox. Why is this happening? How can I solve this problem? Thank you for any help.

Asked by mcaldwell11 3 months ago

Last reply by noelc 3 days ago

  • Solved

Recover sync data after reseting password

I've changed my personal device and currently I only have Firefox installed for the device I am using. When logging in, I've restarted the account password, expecting tha… (read more)

I've changed my personal device and currently I only have Firefox installed for the device I am using. When logging in, I've restarted the account password, expecting that sync data from previous devices will be there even after password reset.

Now I've lost all my data, so is it possible to recover Firefox sync data in this scenario?

Asked by petrovicdjordje750 3 months ago

Answered by cor-el 3 months ago

  • Solved

Where have my logins gone?

I 'refreshed' firefox as suggested. The guidance suggested that all my logins and passwords would be preserved but when I check the Logins and Passwords all have been cl… (read more)

I 'refreshed' firefox as suggested. The guidance suggested that all my logins and passwords would be preserved but when I check the Logins and Passwords all have been cleared. I am now faced with the arduous task of resetting many many login credential. Poor advice from Mozilla.

Asked by jon.pearce26 2 months ago

Answered by cor-el 2 months ago

  • Solved

Firefox Printing PDF files 1/4 size

Hi ! PROBLEM: This is a recent problem. I didn't have this issue before. When I open a pdf in firefox and print it, it prints 1/4 size (top left corner). ATTEMPTS AT T… (read more)

Hi !

PROBLEM: This is a recent problem. I didn't have this issue before. When I open a pdf in firefox and print it, it prints 1/4 size (top left corner).

ATTEMPTS AT TROUBLESHOOTING - I've tried adjusting the scaling options on my printer, but still get the same results. - I've confirmed "printer_paper_data" is set to "1" for both Adobe PDF as well as a my printer, "Brother_HL_2270DW" - Made sure printers were set to shrink to fit = true

My settings are configured to open pdf documents in firefox.

Asked by TeresitaInSF 2 months ago

Answered by jscher2000 2 months ago

  • Solved

Removing and adding back AOL email accounts

I use TB 68.8.1 with 4 AOL accounts, 3 of them are POP and 1 IMAP on a Windows 7 PC. AOL just sent a notice saying that by October 20th, I need to 1. download their apps… (read more)

I use TB 68.8.1 with 4 AOL accounts, 3 of them are POP and 1 IMAP on a Windows 7 PC. AOL just sent a notice saying that by October 20th, I need to 1. download their apps to my devices, not going to happen, 2. continue using a 3rd party client but remove and add back the accounts to reconfigure for their new security or 3. use a 1 time app password that must be redone every time you sign out. This option seems cumbersome since my computer is not on all the time. Do I really need to remove the accounts and re add or is it just some settings to change? If I have to remove the accounts what about my messages that are not saved in specific local folders? I had the Import/Export Tools but it had been disabled many version ago as legacy. Can this be done by creating a new profile before and moving messages after adding the accounts again? I do have EMailchemy which can save the messages but not sure about getting back into TB. Thanks

Asked by MikeZZ 2 months ago

Answered by sfhowes 2 months ago

  • Solved

Thunderbird 68.12 -> 78.2.2 update - no longer able to retrieve e-mail from any of the servers

This morning I upgraded Thunderbird from 68.12 to 78.2.2 on several W10 machines. On every single machine, in a reproducible way (I repeated this exercise), 78.2.2 broke … (read more)

This morning I upgraded Thunderbird from 68.12 to 78.2.2 on several W10 machines.

On every single machine, in a reproducible way (I repeated this exercise), 78.2.2 broke my workflow down in the following way:

after the update was applied, Thunderbird was no longer able to retrieve e-mail from any of the servers it was configured to talk to.

I had to restore all my user data (via cygwin / tar / Users/name/AppData/Roaming/) from a different machine still running 68.12. This fixed the problem in a reproducible way.

I am posting this here because

1) Thunderbird is one of my most favorite/important program since ~2006

2) I hope that this msg would be found useful for other users / developers

3) I tried to restore everything/avoid the problem by using intermediate versions - I tried several of these, none worked. I just decided to go with the one that was still reliably working on a different machine - that's why 68.12.

I know that a well-documented bug report would be much more useful - if so, sorry for this noise.

If you are unhappy with this "report", you have my complete understanding.

As this is supposed to be a question, has anybody else experienced such problem with 78.2.2?

Asked by Koompan 1 month ago

Answered by Wayne Mery 1 month ago