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Forum? What Forum?

Where is the Forum? This is a FAQ-Site, not a forum? Why do you make it extra hard to file a bug? Or to go on an actual forum/board? What community is supposed "to help"?… (read more)

Where is the Forum? This is a FAQ-Site, not a forum? Why do you make it extra hard to file a bug? Or to go on an actual forum/board? What community is supposed "to help"?

Asked by millidaw 1 month ago

Last reply by millidaw 4 minutes ago

Windows reset deleted Firefox along with bookmarks and passwords

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install updat… (read more)

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install update). I worked with a Microsoft Tech for two days and she was unable to get the update to complete successfully. The final step was to try do a Windows "Recovery" and run the "Reset this PC".

A message stated apps would be deleted but it also stated it would keep my "personal files".

Ultimately, the "Recover" and "Reset this PC" worked and I was finally able to update my Windows to build 1909. However, in the process it appears to have deleted Firefox and all my login data, websites, bookmarks, favorites and passwords.

Once again i worked with a Windows tech to see if we could get Firefox data back but the "Window.old" doesn't appear to have kept any Firefox data as every account "Administrator", "User", "My Name", Visitor and Default either have no Firefox folder, contains no files in the Firefox folder, or has a file with today's and is only a few kb's in size. Also, the Firefox "Import and Backup" feature doesn't have any files saved except one that is dated today has 11 items and is 1kb.

The Windows tech stated I may be able to contact Firefox and gain access to my information using my login, email, phone number type credentials to verify my identity.

As anyone reading this can understand I'm lost without this data. I have close to seven years worth of passwords, bookmarks and folders saved in that Firefox. I literally can't login to anything because not only do I not know the passwords but I don't know any of the login names either. This means resetting an account or password on a majority of my websites like banking, medical, etc...is virtually impossible.

Thanks in advance for anyone reading this and I hope what I'm asking makes sense.

Basically, I'm just hoping my information may be saved on the Firefox side a cloud server or something and I'm hopefully able to gain access to it talking to the community or Firefox tech support?

I do have access to my email on my phone but I can't see or reset the password on it either because it asks me to enter my email password in order to get to the area that allows me to reset the password.

Asked by AlatorreInWA 1 day ago

Last reply by AlatorreInWA 19 minutes ago

  • Solved

Version 78.4.0 -- incompatibility with gmail

When trying to create a new email account the following problem was encountered. Step 1: create a new gmail account at Google. Step 2: verify the new account works via th… (read more)

When trying to create a new email account the following problem was encountered.

Step 1: create a new gmail account at Google. Step 2: verify the new account works via the web interface Step 3: log out and log back in to that account via the web to verify login credentials Step 3: create a new Thunderbird account using that same new email address

See the video below for the problem. I hope there is a work-around or a solution. This problem appears in both new accounts and existing accounts where the password has recently been changed.

https://drive.google.com/file/d/1ULnZJ2jR5GY0m2WH7xUHPE1l-b4d7tnN/view?usp=sharing

Asked by carswellb58 1 hour ago

Answered by sfhowes 1 hour ago

  • Solved

How to merge multiple address books

I apologize if this is a repeat question, but a search of help said there were 845 "hits" on the search, which I had to view one at a time. I am using Thunderbird 78.4.0 … (read more)

I apologize if this is a repeat question, but a search of help said there were 845 "hits" on the search, which I had to view one at a time.

I am using Thunderbird 78.4.0 (64 bit) which I believe is current version running under lastest Windows 10 Home. I have migrated from Outlook and now I have three address books: Personal Address Book, Contacts (This PC) and Collected Addresses. Logically I would like to merge them into one address book, like Contacts.

Is this possible, and how do I go about it?

Asked by Dave Sause 9 hours ago

Answered by sfhowes 9 hours ago

Change my FireFox account email

1. Yahoo is or has closed my account because I chose not to upgrade to their new system. How do I change my Firefox account using my new email ([email]@wavecable.com) … (read more)

1. Yahoo is or has closed my account because I chose not to upgrade to their new system. How do I change my Firefox account using my new email ([email]@wavecable.com) ? 2. for some time I have been unable to print articles from the internet using Firefox while I can with Microsoft Explorer. I prefer to stay with Firefox except for this one inconvenience. I mentioned this to my printer support (Brother Printer) and they said that they could not help me and that I would need to go to Firefox Support.

My old Yahoo may not be working so please use my new email (xxx @wavecable.com)

Thank you very much for your help

Dick Nehls

Asked by dick.nehls 2 days ago

Last reply by jscher2000 3 hours ago

Suddenly as of Oct. 14, 2020 Firefox won't print webpages to pdf's

Please help me return to being able to print webpages from Firefox to a pdf. I installed my cd copy of Adobe Standard X when I bought my Windows 10 Thinkpad in December… (read more)

Please help me return to being able to print webpages from Firefox to a pdf.

I installed my cd copy of Adobe Standard X when I bought my Windows 10 Thinkpad in December, 2019. It printed webpages to pdf just fine until 4 days ago.

I've attached 4 screenshots:

1) The Firefox error message I now get when I try to print a webpage.

2) This may not be relevant, but this is the page I got saying the screenshot couldn't be saved as a pdf or Word Doc.

3) The printer list in my Windows 10 settings, showing pdf is the default. I don't know if all along Firefox was printing from the version of Adobe I installed or something that came on the laptop.

4) The error message when I experimented to see if I could print to a pdf in Chrome.

Adobe quit supporting Adobe Standard X years ago, so I don't think that's the issue. Oddly, this happened right around the time Microsoft withdrew support from Office 2010, but I can't guess how that might be involved.

Asked by downyemerald 4 days ago

Last reply by jscher2000 3 hours ago

The webside "wordcount.org" does not work!

The webside "wordcount.org" contains a flash-program which shows the wordfrequecy of English words. With Firefox on my Windows PC the webside is working fine but not with… (read more)

The webside "wordcount.org" contains a flash-program which shows the wordfrequecy of English words. With Firefox on my Windows PC the webside is working fine but not with firefox on my android tablet. Thanks for help Klaus

Asked by tuellertor 3 hours ago

  • Solved

Printing PDF issue - Potential bug FF 82

Hello, I just recently installed FF 82 on my Mac (Catalina) and noticed a weird bug when printing PDF files. The printed page seems to have extra margins on the Top and l… (read more)

Hello, I just recently installed FF 82 on my Mac (Catalina) and noticed a weird bug when printing PDF files.

The printed page seems to have extra margins on the Top and left, so some of the info is printed off the page.

My FF version is not using the new print prompt that looks like Chrome's.

1) The document size is Letter 2) Printing with Letter paper selected and scale 100%. 3) Didn't change any margins or other settings. 4) Attached is what I got from the printer.

Is this a bug? Has anyone noticed something similar?

Asked by flavio-b 1 day ago

Answered by jscher2000 4 hours ago

problem with printing

When printing mutual funds performance reports from TD.com/ca and Horizonsetfs.com I am unable to print report as shown on screen (but could a few weeks ago). Had to to … (read more)

When printing mutual funds performance reports from TD.com/ca and Horizonsetfs.com I am unable to print report as shown on screen (but could a few weeks ago). Had to to Edge to print reports. Want to print reports as before - please help.

Asked by scholtee 4 hours ago

Latest vrsion of Firefox is logging me out of sites.

Firefox, latest version, keeps logging me out of sites. I have tried all troubleshooting suggestions offered on the web that I could find, short of starting all over by r… (read more)

Firefox, latest version, keeps logging me out of sites. I have tried all troubleshooting suggestions offered on the web that I could find, short of starting all over by resetting profile, which I do NOT want to do.

Anyone have any suggestions other than the standard ones about cookies, preference settings having to do with cookies, private browsing, deleting all cookies, deleting cookies files in profile folder, extension issues, etc?

Thank you!

Asked by lkutchermusic 5 hours ago

Last reply by lkutchermusic 4 hours ago

Browser for Android

This Android update is an improvement? It looks like some 5th grader developed it. Besides looking shitty, if I click on an article from a group I belong to, sometimes I … (read more)

This Android update is an improvement? It looks like some 5th grader developed it. Besides looking shitty, if I click on an article from a group I belong to, sometimes I don't have a back arrow in the blue header. The three buttons on the right don't always have a back arrow. I then have to exit Firefox and start it again. This is an improvement? You got to be kidding. Worst upgrade ever. I hope some head honcho at Mozilla sees this. Go back to the original format. That was easier to understand.

Asked by darkhelmet 1 month ago

Last reply by darkhelmet 5 hours ago

Email quick key issue?

Sometimes when I am in the middle of replying to an email, suddenly a totally different email from someone else is inserted while I am typing. I don't know what I am hitt… (read more)

Sometimes when I am in the middle of replying to an email, suddenly a totally different email from someone else is inserted while I am typing. I don't know what I am hitting to have this happen but I assume it is a quick key of some kind, or some kind of glitch.

I am using Thunderbird from a Comcast Imap account on an HP windows 10 computer.

Asked by cindyloucoila 5 hours ago

Alcatel 3L mobile with Firefox browser.

'''My new Android 10, mobile above with Firefox installed displays the message 'the browser is not suppoprted by its platform'. Though the browser is working , is there a… (read more)

'''My new Android 10, mobile above with Firefox installed displays the message 'the browser is not suppoprted by its platform'. Though the browser is working , is there a Firefox updae to resolve this issue? bold text'

An early response would be appreciated. Thank you.

Asked by b.ingleby 9 hours ago

Last reply by b.ingleby 5 hours ago

Zip Files are being changed to "Attachment.ashx"

When trying to download a Zip File from the web something is changing the from the Zip file to a generic file called "Attachment.ashx" I can't find any other information … (read more)

When trying to download a Zip File from the web something is changing the from the Zip file to a generic file called "Attachment.ashx" I can't find any other information regarding this sort of thing.

Asked by treweston121 7 hours ago

Last reply by treweston121 6 hours ago

  • Solved

Why I get: DOMException: The quota has been exceeded. ?

Hello. I need help with: `DOMException: The quota has been exceeded.` I'm trying to use IndexedDB. However, the code is requesting persistent storage: `await window.navig… (read more)

Hello. I need help with: `DOMException: The quota has been exceeded.` I'm trying to use IndexedDB. However, the code is requesting persistent storage: `await window.navigator.storage.persist();` (and this is returning true) This website is only storing about 8MB of data and I have a different website storing 200MB of data (userscript) The storage medium still has 140GB available. What quota did I exceed? If this is the wrong place, please direct me to the right place

Asked by brunoais 9 hours ago

Answered by brunoais 8 hours ago

Certificate Manager > Servers > Where does Firefox see this information?

Hello. I'm not sure how this happened, but I have a listing in Servers in the Certificate Manager with the following information: Server: www.bignox.com:443 Certificate N… (read more)

Hello.

I'm not sure how this happened, but I have a listing in Servers in the Certificate Manager with the following information:

Server: www.bignox.com:443 Certificate Name: VMware Lifetime: Permanent

Trying to go anywhere with bignox.com does not work as its using the VMware certificate for some reason. If I delete it and go to the site, Firefox says the site is not trusted. I cannot get to bignox.com via any other web browser (Edge, Chrome, etc..) as I get the same type of security warnings. I do have vmware on my computer. I can connect to bignox.com just fine inside the VMware. If I uninstall the VMware, then I get security exceptions.

My question is, where does Firefox see this information? I have no idea how this happened, but I would like to get rid of this association.

Thanks

Asked by fettsvett201 10 hours ago

Last reply by fettsvett201 7 hours ago

Malicious link

Whenever I open firefox lately, my virus catcher (Kespersky) comes up with this message "Malicious link Blocked flplayer" I have scanned the computer for this file but it… (read more)

Whenever I open firefox lately, my virus catcher (Kespersky) comes up with this message "Malicious link Blocked flplayer" I have scanned the computer for this file but it does not show up. I am running windows 10 Has anyone else had this problem and know how to remove it

Asked by tonedeaf 2 days ago

Last reply by tonedeaf 7 hours ago

Global Filter

I have several email accounts based on projects and areas of interest: Genealogy, etc. I would like to set up a filter to apply globally to every account. For example, Su… (read more)

I have several email accounts based on projects and areas of interest: Genealogy, etc.

I would like to set up a filter to apply globally to every account. For example, Subject is Civil War, or message contains Civil War.

But, I have some emails in a genealogy account and others in a generic household account that pertain to questions from various authors.

How can I create one filter to encompass all of my accounts?

Thank you,

Asked by cactusgulch 9 hours ago

Last reply by cactusgulch 7 hours ago

Firefox won't start

Firefox was working normally earlier in the day. I'm not aware of any updates on my computer. I didn't install add-ins. When I click the firefox icon to launch the progra… (read more)

Firefox was working normally earlier in the day. I'm not aware of any updates on my computer. I didn't install add-ins. When I click the firefox icon to launch the program, the cursor momentarily has the hourglass symbol then nothing happens. There is not error message. Firefox is not shown in the task manager list. The firewall has mozilla firefox in the list of allowed programs. I've tried rebooting, reinstalling, the refresh tool, deleting appdata files, temp files, anything I could find in the registry with mozilla in the name, then rebooting again then reinstalling. I don't want to go back to Chrome... =(

Asked by scottlburnett 13 hours ago

Last reply by FredMcD 7 hours ago