Showing questions tagged: Show all questions

Erase middle toolbar above address bar and below menu bar (highlighted in yellow)

I never use tabs, so dunno when this invaded my browser but all of a sudden there's a list of tabs going from left to right - starting with the website I am on (e g this … (read more)

I never use tabs, so dunno when this invaded my browser but all of a sudden there's a list of tabs going from left to right - starting with the website I am on (e g this one - ``Get Support - Mozilla Support).

I do not need a 3/4 inch bar telling me TWICE what I can see ONCE already on the address bar. I have researched Firefox Support for a week now and things like the ``chromecss file have nothing to do with it and neither solve the problem no r escalate to somebody who can.

Asked by jway01 6 days ago

History is unavailable

Hi When I select the "History" option it doesn't go any further. The "Bookmarks" and "Downloads" options are working as normal. Th e problem has been for 24 hours. Than… (read more)

Hi

When I select the "History" option it doesn't go any further. The "Bookmarks" and "Downloads" options are working as normal. Th e problem has been for 24 hours.

Thanks Gareth

Asked by Gareth George 6 days ago

How to stop unwanted notifications that may well be scams

I'm receiving multiple notifications every day on my android phone (Google Pixel 7a), purporting to be from firefox, warning me about things like having been hacked, chec… (read more)

I'm receiving multiple notifications every day on my android phone (Google Pixel 7a), purporting to be from firefox, warning me about things like having been hacked, checking my antivirus and many more. This started suddenly, a couple of days ago.

I use firefox as my browser both on android and my pc, as I like the mozilla ethos.

All the messages have the firefox logo at the top. All the messages have the same url: na.check-tl-ver-116-3.com

I have attached a screenshot.

Could someone please help me: 1. work out whether these are a scam 2. stop them

Many thanks

Asked by jonathan.smith1 6 days ago

password recovery from old drive that died

hi, my drive died 4days ago and i'm just now back online, i was sure that i had registered (signed on) with Firefox. Turns out i have NOT done that... MYBAD, fersure, … (read more)

hi, my drive died 4days ago and i'm just now back online, i was sure that i had registered (signed on) with Firefox. Turns out i have NOT done that... MYBAD, fersure, i am hoping against all odds that you can help me recover all my old passwords which i have stored on the Fire Fox app that i was using, quite happily, with the old drive, i still have some, a handful of those addresses and passwords on file, but not near enough to get back to where i was online b4 the old drive kacked, i was hoping that if i gave you the addies and passwords, you could somehow find that Firefox i had downloaded? I gotta say that i feel SO stupid asking this, but trust me...LESSON WELL LEARNED!!! if you can help me that would be AWESOMELY MASSIVELY GOOD!!!! THANK YOU for your time Malcolm Wright

Asked by MWright5393686 6 days ago

Last reply by MWright5393686 6 days ago

Weird malware affecting FF on Linux

Hi My GF just rung up, she is running FF 128.0 (64-bit) from Ubuntu snap on Ubuntu Linux 22.04.4 LTS (which I set up for her and use myself) She complained that wheneve… (read more)

Hi

My GF just rung up, she is running FF 128.0 (64-bit) from Ubuntu snap on Ubuntu Linux 22.04.4 LTS (which I set up for her and use myself)

She complained that whenever she starts up FF she gets a display about "MS Windows Defender" and ringing some allegedly Microsoft number together with a recorded message over and over.

I logged into her machine remotely using the SSH connection I've set up (Fiewalled so only I can do it), killed FF and she tried it again with the same result.

I told her go go onto Chrome for now, which she did without incident. On no account should she ring the number, which is obviously that of a scammer, although they would be confused by a Linux system.

In the meantime I had a look round the files on her machine. I couldn't find anything in particular, but I wasn't very sure where to look.

I tried deleting the contents of .cache/mozilla/firefox/0e35ujgr.default/startupCache and that enabled her to use FF again but I notice it got repopulated, seemingly with stuff relevant to Windows - however I see that exists on my system.

She almost exclusively uses Facebook on the system, I wonder if it is malware from a FB ad?

Has anyone got any idea about what this malware is, where it came from and what files I should remove from her system if it happens again.

Asked by John Collins 5 days ago

Frozen on "looking up configuration" while setting up thunderbird with existing email address

I am on the 'Setup your Existing Email Address" tab/section in Thunderbird however after inputting the details of my existing email address I want to link with Thunderbir… (read more)

I am on the 'Setup your Existing Email Address" tab/section in Thunderbird however after inputting the details of my existing email address I want to link with Thunderbird, at the bottom it just states "looking up configuration" but nothing happens. And yes, my email address details along with the password are correct.

Please help.

Asked by Tommy-j 5 days ago

Last reply by Tommy-j 5 days ago

Firefox 128 (windows 10 pro) just did something strange, it suddenly needed me to close it in task manager, changed languages when restarted

At first, youtube had a glitch while I was watching a video, all the suggestions were from the same account on the right, and the rest of the screen was greyed out. Then … (read more)

At first, youtube had a glitch while I was watching a video, all the suggestions were from the same account on the right, and the rest of the screen was greyed out. Then it came back but the video played with a lot of skipping (I have 1gbps FTTH fibre, so that should not happen) and then it started to eat up a whole lot of memory with one firefox process being at 3gb of ram. I closed Firefox in Task Manager and then after waiting a bit for the system to stabilize, when it finally did, I restarted Firefox and it now was in French (Canadian), I am Canadian so I guess me adding the language to firefox for when I am typing in french is why it was there, but my default language was US English. The Restore session window was in French (CA) and I had to change it in the options.

Don't know what happened here exactly, but I thought I should report it, since I have telemetry turned off. It's working fine again, so maybe I could just blame windows, when I boot in Ubuntu 22.04 there's never a hiccup.

Asked by Martin 5 days ago

Unable to access webpages via Firefox

Webpages don't open on Firefox and a link is clicked (for example, a link in an email). This problem does not happen when using another browser. I followed the advice g… (read more)

Webpages don't open on Firefox and a link is clicked (for example, a link in an email). This problem does not happen when using another browser. I followed the advice given to someone who had the same problem. Switching to "No proxy" as suggested did not correct the problem. The advice was from zeroknight and is pasted below: zeroknight 12/1/23, 1:28 AM more options The browser settings are in the menu that looks like three horizontal bars (≡). From there, go into Connection Settings and change "Use system proxy settings" to "No proxy".

Refreshing Firefox did not correct the problem

Asked by Caroline Grossmann 6 days ago

Last reply by Caroline Grossmann 5 days ago

Password manager is terrible

My dang keyboard remembers the emails and usernames, but i Can't do that anymore because of this new password manager, just has a key and says passwords, already tried ot… (read more)

My dang keyboard remembers the emails and usernames, but i Can't do that anymore because of this new password manager, just has a key and says passwords, already tried other browsers and they don't have this stupid problem. Why do so many companies just assume to know what everyone wants ? Just stop breaking everything please. They had a great web browser but that's over now. On to the next browser, until they also decide to change everything and make it unusable. Great job guys, thanks for messing everything up. bye

Asked by willsp282012 5 days ago

how do I disalble ALL beta and self-servicing new services that I do not want? NEVER EVER BUG ME PLEASE

Try our trusted guide to product reviews See how reliable product reviews are on Amazon before you buy. Review Checker, an experimental feature from Firefox, is built rig… (read more)

Try our trusted guide to product reviews See how reliable product reviews are on Amazon before you buy. Review Checker, an experimental feature from Firefox, is built right into the browser. It works on Walmart and Best Buy, too.

Using the power of Fakespot by Mozilla, we help you avoid biased and inauthentic reviews. Our AI model is always improving to protect you as you shop. Learn more

By selecting “Yes, try it“ you agree to Firefox’s privacy policy and Fakespot’s terms of use.

Asked by John Petersen 5 days ago