All Products Support Forum

I have recently switched to Thunderbird from Outlook and have found that some types of email are not reaching my Thunderbird inbox. I can see them in my email provider's webmail and they worked fine in Outlook but they aren't appearing in Thunderbird. I have tried adding the sender's email to my address book and telling Thunderbird not to block messages if the sender is in my address book but that hasn't helped. The two types that I have noticed are: i) messages from a groups.io mailing list that I'm a member of and ii) the daily digest from Nextdoor (a local social media website). Any suggestions gratefully received.

Thunderbird just updated and ALL my folders are empty! Years of emails GONE! WHAT HAPPENED? Every single folder is EMPTY! The only emails I have are two that arrived just now after the update! Is there anything I can do? Is there a place where thunderbird stores them on my PC?

I have been using Bellsouth email for years via Thunderbird but today it keeps asking for a password and none I have work. I tried the Secure Mail Key also. I went into Thunderbird account setting and dont see a place to enter a password. Bellsouth email works fine if I go on line through Yahoo. I can send and receive and there no problem with the email so something in Thunderbird I am guess is holding me up. Is there a place in the Thunderbird account to set a password? All the setting in the account look correct according what I see online. Mike

Please let me know what is wrong here I have recorded the issue as you can see that the buttons of pop up for screen record are missing text also location pop up is missing text same with download file names.

I don't know what is the issue and why the texts are not showing but it's been a big hassle.

Please help me solve it. I barely managed to record thing since even it doesn't show which screen I want to record.

I am using Firefox Browser 120.0 (64-bit) with Windows 10 pro

check video on Gdrive

https://drive.google.com/file/d/1kIOI11glmeac7iAXnei1RxpcfuZn8Rmt/view?usp=sharing

Thank you.

I have been using firefox mozilla to access our company EPM system for 3 years. It has been working fine but lately after I installed the latest firefox mozilla version, the horizontal scroll bar disappear in search results in the EPM system.

This did not happen when I use google chrome to access the system or Edge. It is clearly Firefox mozilla issue. Nothing is set in my preferences to make scroll bar disappear.

Somehow, for some pdf files, the font looks very weird as in the following image. When I open the same website with other browsers like Brave it looks normal. It also becomes normal when I download it and open it with pdf reader. So this is basically a font issue. Any solution?

PLEASE a filter to remove attachments and put in selected directory. No stars, not the whole message just the attached file or files. Thanks Ray Carbuhn teletext@aussiebroadband.com.au

I've lost all my open tabs....and I can see them in history, but when I open any historical item,...it loads it over the top of the only open tab I now have...as a result I only have one tab. Its a mess what have you done?

Thanks guys for screwing up my day with your latest update. I used to be able to download a .pdf and opening it in my ,pdf reader. I NEED to do this for tax reconciliation purposes. Now your crappy program has decided to open .pdfs in itself and I cant get a downloaded copy any more. What the hell was the programmer thinking? Yes I have gone to Applications and checked that it is set to my .pdf reader. Please fix this before I get fined by the tax office.

recently my email through Thunderbird/modzilla quit working......Mainly i do not receive new e mails....I can send a new message and see the sent file but cannot receive a view incoming e mails How can this be fixed?? Most apprecialed Ron Butterworth aman@trytel.net

When I right click email and choose New Folder and fill the name on popup window and click create folder, the folder does not appear on the left pane under that email bar, please help me so that the folders appear so I can filter my messages.

My Android Firefox consums 53% of the battery. See Screenshot. It was not in use. Standard browser is Firefox klar. There are no addons installed. The app was removed and newly installed several times. How can I fix the problem?

The office I work at is unable to send any outgoing, external emails and I was tasked to figure out why. The error message we get says that outgoing mail has been suspended. The provider bill has been paid in full on time, so we know it's not that.

Internal emails still sent without issue, and we still are receiving incoming emails. Any idea what this could be?

I have used Firfox for many years as my main browser...I just upgraded to Sonoma on two Macs and Firefox is nu-useable on both... I waited for the new update and somethings were working but still can not depend on the browser to work... Can you help...?

I use Thunderbird mail-client to acces my outlook.dk - account. It has run perfect for a period, but suddenly I cannot send e-mails !!

The error-txt is (translated from my danish version): Sending the message failed. The message could not be sent because the connection to the SMTP server smtp.office365.com timed out. Try again.

I expected that that a password should be entered before sending - but no ..... - only a long waiting periode and then the error-txt

Server-settings in Thunderbird are: IMAP-server: outlook.office365.com, IMAP port 993, IMAP-crypt.: TLS SMPT-server: smtp.office365.com, SMTP port 587, SMTP-crypt. STARTTLS, Auth: General password

This has troubled me for some time - help needed, thanks.

Hello,

Ever since the latest update to Thunderbird (Version 115.5.0), I have found myself unable to send messages, with every attempt I make bringing up an error message. In attempting to solve this problem, I appear to have created even more issues for myself.

After reading a help thread that suggested that turning on two-factor authentication through Microsoft would solve the problem, I attempted this. In the process, I deleted the password I was currently using for Thunderbird, with the intention of using a app password created by Microsoft as the new password. This new password didn't work, however, and I quickly found that no password I used would be accepted by Thunderbird, including the original password and any others I use.

Currently, I am unable to login to Thunderbird at all, and since this is the only e-mail service I use regularly, I am effectively blocked from receiving e-mail.

I am at a loss as to what to do from this point. Any help would be greatly appreciated.

Why is when I leave multiple windows open with multiple open in the windows, the next I go to look for the window it's closed. Sometimes it happens when Windows updates, sometimes it doesn't.

Why I'm asking this question here is ridiculous! I never get an answer. Anybody else had a issue with this? Is there a Browser that doesn't do this, I'm fed with FireFox!!

Cannot send a POP3 Earthlink.net email message. Send error occurs: Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtpauth.earthlink.net timed out. Try again

Hi. First, I have more tech problems than I can shake a stick at and I m dealing with concussion and screens (monitors, cell phone, etc) aggravates and I don't track as well online as usual, so I'm asking for help sooner than I would hoping y'all can break it down very smply for me. Thanks for reading.

Thunderbird v.59.2 on Windows Vista desktop. Yup, Vista :-) Cable provider died, so years of emails to addresses using isp-provided email addresses are in Thunderbird but can't use emails.

In short term got TMobile 5G wireless and it is hideous, beware! For now I use my cell as hotspot to get on internet on old desktop.

I'll list what I've tried in a sec, but here's my ultimate goal: I want to get AT&T fiber installed and hooked up on new desktop (Windows 11) and install latest thnder bird there and bring over old files. Before installing at&t I have to formally cancel with former cable provider (it's in an odd limbo). I've assumed it's better to cull all email addresses related to those email accounts before severing all ties.

What I tried: Followed this thread https://support.mozilla.org/en-US/questions/1255223

I can't upgrade to v60 with Vista. I modified advanced config and added strict config Boolean setting and set to false and added check compatibility 59.2 setting and set to false.

The email crawler add on still gives me not compatible error. I restarted Thunderbird and that didn't help, unfortunately.

What can I do?

Again, my two main concerns are 1) harvest email address on my dead email accounts so I can send notifications of my new email addresses and 2) prepare to move all Thunderbird stuff to new desktop once I have working wireless internet to facilitate.

Thank you for your patience with my explanation and any help you can provide.