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  • Archived

Nectar tool bar disappears after Firefox 12 installed

I installed Firefox 12 and my nectar toolbar disappeared. I have reinsted it several times to no avail. All I can see is a blue toolbar where the nectar toolbar should b… (read more)

I installed Firefox 12 and my nectar toolbar disappeared.

I have reinsted it several times to no avail. All I can see is a blue toolbar where the nectar toolbar should be.

Any thoughts?

Asked by donalds 8 years ago

Last reply by hammysg1 8 years ago

  • Archived

I DON'T have the space to relate the whole problem; I will pay someone for solving the problem;

I had to change my password on my web mail. I was told that If I were to change my web mail password, thunderbird would simply ask me for the new password and I could acc… (read more)

I had to change my password on my web mail.

I was told that If I were to change my web mail password, thunderbird would simply ask me for the new password and I could access thunderbird.

I changed my web mail password. I tried to access thunderbird and I was asked for my password. I put in the new password which was the new password for web mail.

I got a message to the effect that the log in information was wrong or that some other problem precluded a connection.

Please get back to me at the email address listed in the question. I am such a techno phobe that I fear that I won't know how to return this site.

I need to be able to use thunderbird. My web mail (Time Warner Spectrum) is horrendous

I THANK YOU IN ADVANCE FOR YOUR HELP

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by davidof34th 3 years ago

Last reply by Zenos 3 years ago

  • Archived

The New Firefox has all sorts of issues

Ever since the last update nothing has worked right. I get application crashes all the time, sometimes it freezes, sometimes it get popups for script errors, sometimes it… (read more)

Ever since the last update nothing has worked right. I get application crashes all the time, sometimes it freezes, sometimes it get popups for script errors, sometimes it just wont start. Then whilst typing in fields it will jump to a random spot. It's still taking between 250mb and 3 gigs of memory with one window open, it's just turned into a really bad browser, But I do want to congratulate you guys on successfully making it just like the old Internet Explorer.

Asked by acsmith1972 8 years ago

Last reply by hareslade 8 years ago

  • Archived

Is someone able to analyize my crash report please?

I hope to get some direction with FF crashes, I am getting between 10 & 20 crashes per month. Just recently it's gone crazy. I never get any response from crash repor… (read more)

I hope to get some direction with FF crashes, I am getting between 10 & 20 crashes per month. Just recently it's gone crazy. I never get any response from crash reports submitted???

bp-6e46c5a8-f70b-4e32-8f0a-9d6522141018 18/10/2014 12:08 PM bp-b19134b9-055f-4f25-8548-49da62141018 18/10/2014 11:40 AM bp-2ef9e16b-be87-449c-a39c-fef8d2141018 18/10/2014 11:40 AM bp-034d80c1-e7b8-4472-b26a-c9f182141018 18/10/2014 11:39 AM bp-12ac489c-5ccc-45bc-a9ac-cd3022141018 18/10/2014 11:39 AM bp-c53df39e-cdb7-447a-91dc-89d722141017 17/10/2014 11:20 PM bp-a0088fbe-7e34-4bbb-b5ca-f30d92141017 17/10/2014 3:33 PM bp-df8418b5-9a6b-45e1-bff7-25c062141017 17/10/2014 3:33 PM bp-20d1eb01-6a73-4283-8d80-9b4512141017 17/10/2014 3:33 PM bp-203b11de-1416-47f3-858a-b6bab2141017 17/10/2014 3:30 PM bp-0d77d172-83f5-4ec9-bafd-fa7b52141017 17/10/2014 3:29 PM bp-3b0f77e9-cd40-4d38-9505-3060d2141017 17/10/2014 3:29 PM bp-a4400389-89a2-4bb3-85d4-499942141016 17/10/2014 8:58 AM bp-9fb49d91-4fda-4927-a838-718d82141016 17/10/2014 8:38 AM 150b8cb7-66ac-4dc7-8f5f-50b3530e3a85 10/10/2014 7:56 PM bp-cd3ee511-eec1-424f-b921-8bbae2141006 6/10/2014 6:25 PM bp-bad65a64-18af-4d3a-825f-07a202140927

Asked by Dills58 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Printing Issues

Firefox (Quantum) is not printing everything on a particular page -- it only prints about half of the information. But Chrome does print all of it. We use Firefox here at… (read more)

Firefox (Quantum) is not printing everything on a particular page -- it only prints about half of the information.

But Chrome does print all of it.

We use Firefox here at work so I enter the data on Firefox and use Chrome to print it. I'm so confused as to why Firefox is only printing half of the data but Chrome prints all of it.

I have tried everything from the "printing issues" troubleshooting page including resetting the printer settings and also removing all lines in the prefs.js file that start with print_.

Please help. Thanks!

Asked by jamesnvlss 2 years ago

Last reply by jscher2000 1 year ago

  • Archived

the location of the: address bar, the navigation bar, and why does firefox keep changing the name?

I am not ALLOWED to ever find the location of the firefox address or navigation bar. The "people" of firefox use these two names all over this site, and not once will any… (read more)

I am not ALLOWED to ever find the location of the firefox address or navigation bar. The "people" of firefox use these two names all over this site, and not once will anyone tell me the location, or how they may be accessed. If the most basic data is EXCLUDED, because EVERYONE ALREADY KNOWS EVERYTHING ABOUT FIREFOX, how is the new user to find anything? I have spent 7 hours on your website, because this browser idles at almost a gig of RAM on the browser homepage, I researched and found out I'm supposed use the "navigation bar" unfortunately someone forgot include it's location. It's great that you include the data that the "minimize memory usage" button exists as a tool, BUT WHERE IN THE HELL WAS IT HIDDEN? I have never experienced a product that intentionally excludes instructions, and there is no way to get any help or service, and I'm left with this poor excuse for customer service with leaving questions that will never be answered. Thanking you in advance for NO HELP OR SERVICE, James Erb(email address).

Asked by Henry 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Why is Firefox constantly saying (not responding) in the tab while browsing?

There are constant pauses since updating to Firefox 6. It stops loading pages and says (not responding). This can be up to 10 to 15 seconds each time. I have disabled ad… (read more)

There are constant pauses since updating to Firefox 6. It stops loading pages and says (not responding). This can be up to 10 to 15 seconds each time.

I have disabled add-ons one at a time, and have seen some improvement but it is still happening. Is there another fix? I now only have one add-on and think this is not the solution. From a post an another website, I have heard from others about having this same issue.

Please help!

Asked by DDDS 9 years ago

Last reply by Viper 9 years ago

  • Archived

Insanely high memory and I/O usage after upgrading from 11 to 12

I just installed Firefox 12 and memory usage on 40 open tabs spiked from a maximum of 900 MB-1 GB to 2.5 GB. Memory usage for firefox.exe would start at 4-500 MB, steadil… (read more)

I just installed Firefox 12 and memory usage on 40 open tabs spiked from a maximum of 900 MB-1 GB to 2.5 GB. Memory usage for firefox.exe would start at 4-500 MB, steadily increase to 2.5 GB in 10-20 min even if I did not touch the browser at all. Hard drive I/O went trough the roof as well. Laptop would become unresponsive and Firefox would eventually crash. Downloaded Firefox 11, installed it on top of Firefox 12 and everything is back to normal, memory usage is less than 900 MB with normal usage, it doesn't really grow past that. Guess will stick with 11 until they fix these issues in 12.

Asked by NWAVES 8 years ago

Last reply by philipp 8 years ago

  • Archived

My TB has stopped working. Win 8.1

My OS is Win 8.1. My TB is 24.4. It worked fine yesterday 03-18-2014, but today it just runs and runs, no errors, no retrieval of email. I don't know what to look for or … (read more)

My OS is Win 8.1. My TB is 24.4. It worked fine yesterday 03-18-2014, but today it just runs and runs, no errors, no retrieval of email. I don't know what to look for or how to correct this extreme problem and have had to work with another email program that is not nearly as good as TB.

I have not added (as far as I know) any other program. There have been no notices of invasions to my OS.

I am not familiar with Win 8.1 protocols.

Asked by Scooter 7 years ago

Last reply by ilovegoodbusiness 6 years ago

  • Archived

Firefox (57.0, latest) browsing history does not keep browinsing history. Browsing history only keeps for a day and then gone.

When I go to Browsing History in Firefox all the sites i have visited beyond today/yesterday are gone. Only today/yesterday are retained/kept at a time and then those dis… (read more)

When I go to Browsing History in Firefox all the sites i have visited beyond today/yesterday are gone. Only today/yesterday are retained/kept at a time and then those disappear. I have "Remember History" checked and no third party cleaner enabled or in use. What's the simple fix for this?

Asked by Boston33 3 years ago

Last reply by Yafu 3 years ago

  • Archived

Firefox freezes when loading

Since nobody is looking at the old post, I will repost it here and hope that someone will have solution for me. I tried many things with newest versions with Firefox UX, … (read more)

Since nobody is looking at the old post, I will repost it here and hope that someone will have solution for me.

I tried many things with newest versions with Firefox UX, Aurora and 6 and yet it freezes all the time when loading any page.

Asked by Frejm 9 years ago

Last reply by John99 9 years ago

  • Archived

Firefox 6 & 7.0.1 keeps freezing for 30 seconds

Helly, my problem started with FF 6. It keeps freezing the whole browser after a few minutes. I think every 15 minutes it's freezing. Now I went to the helpforum and some… (read more)

Helly, my problem started with FF 6. It keeps freezing the whole browser after a few minutes. I think every 15 minutes it's freezing. Now I went to the helpforum and somebody gave the advice to deinstall FF. Run CC Cleaner. And then reinstall FF. I did that, and seems to work. It wasn't hanging anymore. BUT it came back!!! I don't have a clue why. I changed nothing to my pc. Now I have upgraded to 7.0.1 and the problem of freezing is still here. When it freezes, my whole pc freezes. I can do nothing else. please fix it!

Asked by selma1 9 years ago

Last reply by Grandybird2 8 years ago

  • Archived

A program called pc keeper has attached itself to my Mozilla Firefox, and I am no longer able to use it. Even uninstalling and reinstalling is a no fix.

Yesterday I discovered a pop-up attached to my Mozilla Firefox, it was essentially a white box, with a grey bar inside, which I dangerously clicked as it would not allow … (read more)

Yesterday I discovered a pop-up attached to my Mozilla Firefox, it was essentially a white box, with a grey bar inside, which I dangerously clicked as it would not allow me to close or access my Mozilla. Clicking the box revealed an ad for something call PC Keeper which now also shows in my remembered links as being in a second window. I was forced to shut down my computer to close the Mozilla, making all my links unavailable to me, and ultimately had to uninstall it from my computer. I attempted to reinstall a new version, but, again found this PC Keeper attached to it, it's white window firmly locking everything up, and forcing me again to uninstall the program. Please, find me a way to once more have my Mozilla without this PC Keeper.

Asked by AzizalSaqr 6 years ago

Last reply by jscher2000 6 years ago

  • Archived

Thunderbird will not send email, get msg saying connection to SMTP server timed out. Password entered is correct one.

Having trouble sending email in Thunderbird. Was working normally, then one day quit sending emails, gives msg saying: Sending of the message failed. The message could n… (read more)

Having trouble sending email in Thunderbird. Was working normally, then one day quit sending emails, gives msg saying:

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) timed out. Try again.

I have searched web and tried several suggestions, nothing has worked yet.

Asked by SkycoJon 3 years ago

Last reply by snowbunny 3 years ago

  • Archived

My computer shop set me up with GOOGLE running my life. This new Firefox stuff is so complicated I don't have a clue how to redo the page.

I don't know how to redo my Firefox page. I don't even know the terms that are used for that page. FIrefox Page? The page I go to do a search to find a website or a … (read more)

I don't know how to redo my Firefox page. I don't even know the terms that are used for that page. FIrefox Page? The page I go to do a search to find a website or a video, etcetera. I just got my computer back from the shop and they changed all my settings, so now Google is the big cheese on the page. That is very, very bad. Google now is following me all over, so I can't even post to a video. I am supposed to sign in to Google? Not going to happen! I just want to see my Firefox logo in the search box like it used to be, not GOOGLE in big letters, beating their breast, like now they own me.

I already posted on this, and was getting some help, but it's not enough help. I was reading the directions on how to set up a Firefox page, and it's so complicated. I'm not a computer geek. I'm so frustrated that I can't have a computer that works anymore.

Giving directions on technical stuff is horrible. All those words are meaningless. How is anybody supposed to even know what those words mean? Why does Firefox have to be always changing all the time? Microsoft always changing. They think we're a bunch of nerds who all graduated from computer tech school or what! My computer repair guy tells me to go to the community college and take a class! Excuse me? I don't think so. I've been using a computer for 30 years. I just want to type with it and browse with it. I don't want to program it or build one or repair. Why is this Firefox program so damned complicated!

Don't you guys have an all-in-one version, an all around version? Let us answer questions to order our version we want? What's with all this technical descriptions of how to save this or move that or whatever.

My computer is running terrible, and I can't even do basic things I want to do because Google is running my life, and I just want to get them to leave me alone. I'm not interested in their bossing me around and standing at the door everytime I want to do anything. I am not signing in with Google to do anything! Not as long as I don't have to , and then I might just take the computer and trash it if Google doesn't butt out.

Asked by CAB4 2 years ago

Last reply by user633449 2 years ago

  • Archived

Firefox 28 no longer seems to play well with Youtube. Is there a fix?

Hey all. As some of you may know from some older questions, I have two machines. One a Windows XP desktop running Firefox 28, as it was the last version I knew that suppo… (read more)

Hey all.

As some of you may know from some older questions, I have two machines. One a Windows XP desktop running Firefox 28, as it was the last version I knew that supported Windows XP, and the other a Windows 10 Laptop that is on the current version of Firefox.

Sadly, my post is about the XP version of Firefox tonight. Please don't judge. The computer still runs, so I haven't seen a reason to get rid of it, and I split my time between the two machines.

I'll get right to the point. Up till tonight, Version 28 on Windows XP had worked perfectly with Youtube— Or at least as near to it as the old machine could get— as it typically played every video more or less with no issues via the HTML5 video player that Youtube supposedly uses. However tonight, I have been getting very hit or miss responses on youtube, as the HTML5 player does not always come up, and when it does not, I get an image of static with text saying that my browser is not recognizing any of the available formats. When I check youtube.com/html5, it is showing that it recognizes some of the formats— apparently only two so far, and HTML5 itself isn't even listed among them, though there is a checked box saying that the HTML5 player is used when possible— so I'm just wondering, what the hell happened here? As I said, Up till basically last night, everything worked more or less fine on Youtube, with there being only a handful of times the issue of a video format not being recognized came up. In fact Firefox 28 is still somehow pulling up the classic version of youtube, rather than the new version, which I have no explanation for.

Did Youtube stop supporting HTML5 in favor of a new video format, or is something else going on here?

If there is a later version of Firefox that still worked for Windows XP ( I think I remember someone suggesting that 43 would work, but half of the extensions no longer seem to exist for it that I use, including classic theme restorer— though I think someone at waterfox said they may have archived that extension, however I have no idea how to access or use archived extensions— but any port in a storm at this stage) that supports whatever Youtube is using, that would be welcome information, despite my attachment to version 28. Hell, if I could make sense out of how to set up multiple profiles for Firefox, I'd run the classic 28 and whatever later version might run with whatever Youtube is doing so I wouldn't have to give up my preferred version on this old machine. Again though, sometimes the HTML5 player works, and sometimes it doesn't. So I dunno what the issue is here and if there's a fix I can find for Firefox 28, as it is the last version I knew worked for the older machine.

Thankfully, this issue doesn't come up on the Windows 10 laptop, so this is not repeating itself there, Thankfully. But is there a way to fix this, or am I just stuck with considering Youtube a partial, if not complete loss on the XP machine? It's one of only three sites I even still use the browser for. The other two being fanfiction.net and wikipedia.org

And if there IS a later version of Firefox that still actually works with XP, does anyone have a basic 'here's how even an idiot can fix it so you can run two versions on the same machine' explanation of how to set that up? I am NOT a technical person, and going into excessive detail does me no favors. I just need simple, point by point instructions that are, in effect such that a three year old could read and understand them if there is a way to have two versions of the program running.

Though this does also make me wonder if I can install the browser in my second internal hard drive rather than the primary C drive and still have it work properly.

Anyway, sorry for the rambling. If anyone could help me address these issues, that would be much appreciated. :)

Asked by Marc7 2 years ago

Last reply by James 2 years ago

  • Archived

Cannot send email

This is a problem that has been in thunderbird for years, thru many versions and reported by many, most recently here http://forums.mozillazine.org/viewtopic.php?f=39&… (read more)

This is a problem that has been in thunderbird for years, thru many versions and reported by many, most recently here http://forums.mozillazine.org/viewtopic.php?f=39&t=3060830 and the reportees include me. It is an intermittent problem - does not happen often - but it is still going on (v68.6.0). The usual responses of disconnects passwords etc are simply ineffective, at least in my case. I've figured out some workarounds that do work, and I got so frustrated today that I trapped the screenshots (2), and attach them herewith: 1. pressing send - gets the login failed message (fail1 image) 2. pressing cancel - gets the send message failure panel (fail2 image).

By accident I found a way that worked, and with experience discovered there are others that also work without any recourse to changing smtp login data: workaround 1 - immediately press send again: frequently sends OK workaround 2 - save the message as draft, and then change the focus of TB to anything eg read a message in the inbox. Then select draft, open the message draft waiting there and press send: most often works. workaround 3 - save as draft, close TB, wait, re-open TB, open draft select the message there, and press send. workaround 4 - save as draft, close TB, re-boot the PC, open TB, open draft select the message there, and press send.

It seems clear that the issue is with TB in some way, it is beyond irritating and I cannot understand why after all the reports that have been made the TB coders have not isolated a cause and fixed it.

Asked by Davik03 1 year ago

Last reply by Matt 10 months ago

  • Archived

"Security Connection Failed" when connecting to IIS web server over HTTPS that only has TLS 1.2 enabled

Using Firefox 62.0.2 in Windows 10. Trying to connect to our IIS webserver that only has TLS 1.2 enabled but encounter the following error: "Secure Connection Failed. T… (read more)

Using Firefox 62.0.2 in Windows 10. Trying to connect to our IIS webserver that only has TLS 1.2 enabled but encounter the following error:

"Secure Connection Failed. The connection to the sever was reset while the page was loading"

If I enabled TLS 1.1, TLS 1.0 on the server, the connection via TLS 1.2 works fine. Chrome and IE browser don't have this issue and can connect when TLS 1.2 is exclusively enabled.

Our security group frowns on enabling TLS 1.1 / TLS 1.0. Please advise on how to get TLS 1.2 (exclusive) working with latest Firefox for Windows 10.

Asked by skmcfadden 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

extension ShareONGab not working

im using firefox Quantum 63.0.3 (64-bit) and i used ShareOnGab but the last few weeks get error message. I deleted and reinstalled the extension but still the same proble… (read more)

im using firefox Quantum 63.0.3 (64-bit) and i used ShareOnGab but the last few weeks get error message. I deleted and reinstalled the extension but still the same problem. Any idea?

Asked by HHinKL 2 years ago

Last reply by McCoy 2 years ago